COINS.GAME | THE MOST REWARDING CRYPTO CASINO | SPORTSBOOK & CASINO - page 13.

Denis Coins

copper member

Activity: 84

Merit: 8

Quote from: murraycalder on November 29, 2023, 07:11:34 AM

cheers for letting us know. the chat support staff havent been very informative and are saying different things to people. others are saying that balances have disappeared. Some strange bets cant happen on originals. Auto play is very temperamental. Sometimes it will still bet even when you leave the game.

Thank you a lot for sharing all these. Again, we are extremely sorry for the inconvenience.

I have already forwarded this to the respective team and got an update. They are working on fixing this too.

murraycalder

newbie

Activity: 18

Merit: 0

Quote from: murraycalder on November 29, 2023, 05:04:37 AM

Site is having many issues.

What issues are you facing other than deposit getting delayed? Please share them here so that I can report them to the respective team member.
[/quote]

cheers for letting us know. the chat support staff havent been very informative and are saying different things to people. others are saying that balances have disappeared. Some strange bets cant happen on originals. Auto play is very temperamental. Sometimes it will still bet even when you leave the game.

Denis Coins

copper member

Activity: 84

Merit: 8

We apologize for the delay in deposits.

Quote from: dimonstration on November 29, 2023, 06:07:42 AM

@panjul, now that you mention about possible hack. I become more scared about my pending deposit. I hope that I read the chat box before I made deposit. Cheesy

As far as I'm concerned, there's a technical issue from the payment provider side. They are working on fixing it. As soon as it gets fixed, all the payment will be processed.

Funds are SAFU.

Quote from: murraycalder on November 29, 2023, 05:04:37 AM

Site is having many issues.

What issues are you facing other than deposit getting delayed? Please share them here so that I can report them to the respective team member.

dimonstration

hero member

Activity: 2562

Merit: 659

Dimon6969

Quote from: xLays on November 29, 2023, 05:57:58 AM

Quote from: dimonstration on November 29, 2023, 05:20:49 AM

Quote from: murraycalder on November 29, 2023, 05:04:37 AM

Site is having many issues. Deposits are taking over 24hours. Most still waiting.

Confirming this issue as legit since I have a pending deposit too using TRC20 USDT while the support gives me an ETA of 2hrs before this issue was finished.

I just hope that they should temporarily disable the deposit just like what they did on fiat deposits so that user will not deposit and wait for long time until they finished the maintenance. Undecided

I experienced a similar issue last week with a pending deposit using TRON blockchain USDT. It took about 4-8 hours to resolve my deposit issue but the support team assured me it would be fixed as soon as possible but it didn't. Also they didn't provide the reason for the delay. It's not about the Tron blockchain because when I checked the explorer the transaction was already confirmed but the USDT is still not credited to my account. It was credited after 4-8 hours.

Probably on their side because I notice that remove a lot of fiat currency option in their deposits. I still manage to play few days ago without any problem both withdrawal and deposit. I’m not sure if this issue is persistent on last few days when I’m not making a deposit.

@panjul, now that you mention about possible hack. I become more scared about my pending deposit. I hope that I read the chat box before I made deposit. Cheesy

xLays

sr. member

Activity: 1596

Merit: 358

https://shuffle.com?r=nba

Quote from: dimonstration on November 29, 2023, 05:20:49 AM

Quote from: murraycalder on November 29, 2023, 05:04:37 AM

Site is having many issues. Deposits are taking over 24hours. Most still waiting.

Confirming this issue as legit since I have a pending deposit too using TRC20 USDT while the support gives me an ETA of 2hrs before this issue was finished.

I just hope that they should temporarily disable the deposit just like what they did on fiat deposits so that user will not deposit and wait for long time until they finished the maintenance. Undecided

I experienced a similar issue last week with a pending deposit using TRON blockchain USDT. It took about 4-8 hours to resolve my deposit issue but the support team assured me it would be fixed as soon as possible but it didn't. Also they didn't provide the reason for the delay. It's not about the Tron blockchain because when I checked the explorer the transaction was already confirmed but the USDT is still not credited to my account. It was credited after 4-8 hours.

panjul07

legendary

Activity: 3472

Merit: 1351

Quote from: dimonstration on November 29, 2023, 05:20:49 AM

Quote from: murraycalder on November 29, 2023, 05:04:37 AM

Site is having many issues. Deposits are taking over 24hours. Most still waiting.

Confirming this issue as legit since I have a pending deposit too using TRC20 USDT while the support gives me an ETA of 2hrs before this issue was finished.

I just hope that they should temporarily disable the deposit just like what they did on fiat deposits so that user will not deposit and wait for long time until they finished the maintenance. Undecided

Seems to be true, I also read some complaints in the chat room about deposit and long withdrawal.
It seems they are experiencing technical issue with their wallet but hope they will fix it as soon as possible.
Maybe coins.game need to have live support who can actively inform the situation in the chat room or at least give a notification if there is on going issue at the site to avoid complaints and disappointment from players.
At least having more active mods in the chat room will help a bit IMO because I read someone talk about "hack" as well which may make others feel afraid of the situation.

dimonstration

hero member

Activity: 2562

Merit: 659

Dimon6969

Quote from: murraycalder on November 29, 2023, 05:04:37 AM

Site is having many issues. Deposits are taking over 24hours. Most still waiting.

Confirming this issue as legit since I have a pending deposit too using TRC20 USDT while the support gives me an ETA of 2hrs before this issue was finished.

I just hope that they should temporarily disable the deposit just like what they did on fiat deposits so that user will not deposit and wait for long time until they finished the maintenance. Undecided

murraycalder

newbie

Activity: 18

Merit: 0

Site is having many issues. Deposits are taking over 24hours. Most still waiting.

hd49728

legendary

Activity: 2044

Merit: 1018

Quote from: dimonstration on November 27, 2023, 09:42:18 AM

Do you already have personal customer support on telegram? Try to contact them to easily solve the issue. You are a VIP level 6 so I’m sure you already have personal customer support since I got them when I’m on your level.

I think the problem is really from your browser or you got disabled accidentally by the support. Try to contact them while your account is logout just to make sure what is the cause of the problem. Normally, You can still contact support when logout besides try to load the casino longer until all games is already visible.

If the user can wait, sharing more details even in screenshot can be paused for a while.

I always see risk when sharing personal details and because the user already informed the team in this announcement thread as well as in that support channel. I am really sure the team will return to him with an official reply after they complete internal investigation about the case.

Avoid leaking as many personal details as possible is a good practice in general.

dimonstration

hero member

Activity: 2562

Merit: 659

Dimon6969

Quote from: komisariatku on November 27, 2023, 09:33:39 AM

Quote from: dimonstration on November 27, 2023, 09:16:41 AM

It’s strange because I’m currently able to contact the support right now via mobile version. Can you share screenshot on what it looks like so that the representative may forward it to the devs.

I still can't contact customer service using my mobile device. Maybe there's something wrong with my browser, I'm using chrome. I'll try using a different browser or maybe I need to update it, because a few days ago I was still able to contact customer service via mobile device

I can't send a screenshot because if I click the customer service button there is no further response and no new window opens

Do you already have personal customer support on telegram? Try to contact them to easily solve the issue. You are a VIP level 6 so I’m sure you already have personal customer support since I got them when I’m on your level.

I think the problem is really from your browser or you got disabled accidentally by the support. Try to contact them while your account is logout just to make sure what is the cause of the problem. Normally, You can still contact support when logout besides try to load the casino longer until all games is already visible.

komisariatku

sr. member

Activity: 868

Merit: 456

Quote from: dimonstration on November 27, 2023, 09:16:41 AM

It’s strange because I’m currently able to contact the support right now via mobile version. Can you share screenshot on what it looks like so that the representative may forward it to the devs.

I still can't contact customer service using my mobile device. Maybe there's something wrong with my browser, I'm using chrome. I'll try using a different browser or maybe I need to update it, because a few days ago I was still able to contact customer service via mobile device

I can't send a screenshot because if I click the customer service button there is no further response and no new window opens

Quote from: panjul07 on November 27, 2023, 09:27:52 AM

As far as I can remember, I made more than 5x withdrawal, all went smooth and fast so I have never experienced something like you.
The only issue was even on my first withdrawal request because it was rejected but they fix it asap.
After that time, all withdrawal was smooth and fast, no more rejection or other issue.
Maybe there is technical issue on the system when you experience it, but for sure nothing to worry as long as we can still contact support.

I've experienced a long pending process twice, it took about 5 hours for my withdrawal to be approved, usually it's fast and smooth. Maybe you are right, they are having problems with the payment system. But everything is fine, my withdrawal was successful

panjul07

legendary

Activity: 3472

Merit: 1351

Quote from: komisariatku on November 26, 2023, 04:35:26 PM

Have you ever felt that if we make withdrawals many times then the withdrawal will take a very long time. The first withdrawal will be fast, the second withdrawal will still be fast, but if we make the fourth or fifth withdrawal it will take a long time

I've experienced something like this twice, have you ever experienced the same thing?

As far as I can remember, I made more than 5x withdrawal, all went smooth and fast so I have never experienced something like you.
The only issue was even on my first withdrawal request because it was rejected but they fix it asap.
After that time, all withdrawal was smooth and fast, no more rejection or other issue.
Maybe there is technical issue on the system when you experience it, but for sure nothing to worry as long as we can still contact support.

dimonstration

hero member

Activity: 2562

Merit: 659

Dimon6969

Quote from: komisariatku on November 27, 2023, 08:55:00 AM

I've tried refreshing the site several times, but when using a mobile device I can't click the customer service button, but when using a PC it works fine. A few days ago I was able to contact customer service via mobile device, hopefully the team can fix it soon

Yes, I use VPN to play on coins sites

It’s strange because I’m currently able to contact the support right now via mobile version. Can you share screenshot on what it looks like so that the representative may forward it to the devs.

I believe they the scaling of the casino since I can play already via portrait mode on live games which I can’t do before on mobile. Probably there’s something wrong on your browser that makes the support button disabled.

komisariatku

sr. member

Activity: 868

Merit: 456

Quote from: dimonstration on November 27, 2023, 08:30:32 AM

Quote from: komisariatku on November 26, 2023, 04:35:26 PM

Have you ever felt that if we make withdrawals many times then the withdrawal will take a very long time. The first withdrawal will be fast, the second withdrawal will still be fast, but if we make the fourth or fifth withdrawal it will take a long time

I've experienced something like this twice, have you ever experienced the same thing?

Today I tried to contact customer service but the button doesn't work when I access with mobile device, for pc device it works fine. I just felt this today, previously I could contact customer service properly using a mobile device

Yes, They sometimes make the withdrawal manual when you withdraw frequently on my case by I!m not sure if this happened to everyone. Contacting the support is the best way to deal with it since coins.game support is very active and quick to fix this kind of issue.

Probably the problem is the loading of the website. I encourage that problem many times when the casino is very slow for unknown reason just like what I reported on my previous post. Right now everything works fine.

Do you try to use VPN? This solve most of my lag issue on the casino.

Yes, I usually play and when I win I will withdraw my capital. So I often deposit and withdraw many times. Of course I will contact their customer service when I experience problems on the site, and so far they have served well

I've tried refreshing the site several times, but when using a mobile device I can't click the customer service button, but when using a PC it works fine. A few days ago I was able to contact customer service via mobile device, hopefully the team can fix it soon

Yes, I use VPN to play on coins sites

dimonstration

hero member

Activity: 2562

Merit: 659

Dimon6969

Quote from: komisariatku on November 26, 2023, 04:35:26 PM

Have you ever felt that if we make withdrawals many times then the withdrawal will take a very long time. The first withdrawal will be fast, the second withdrawal will still be fast, but if we make the fourth or fifth withdrawal it will take a long time

I've experienced something like this twice, have you ever experienced the same thing?

Today I tried to contact customer service but the button doesn't work when I access with mobile device, for pc device it works fine. I just felt this today, previously I could contact customer service properly using a mobile device

Yes, They sometimes make the withdrawal manual when you withdraw frequently on my case by I!m not sure if this happened to everyone. Contacting the support is the best way to deal with it since coins.game support is very active and quick to fix this kind of issue.

Probably the problem is the loading of the website. I encourage that problem many times when the casino is very slow for unknown reason just like what I reported on my previous post. Right now everything works fine.

Do you try to use VPN? This solve most of my lag issue on the casino.

Little Mouse

legendary

Activity: 2044

Merit: 1981

Marketing Campaign Manager |Telegram ID- @LT_Mouse

Quote from: iv4n on November 26, 2023, 01:17:52 PM

And how will you know if it was a bonus buy or not? If you decide to go this way I guess you need to list the slots we can play for the contest, that don't have a bonus buy option.

Don't get me wrong, I don't complain about this... I enjoy playing normal spins more than buying them, but is it possible to run the slot contest and not include bonus buys on all slots?

There will be a way to sort out this of course. Otherwise, I have to adjust some rules so no one can take advantage.

komisariatku

sr. member

Activity: 868

Merit: 456

Quote from: dimonstration on November 26, 2023, 07:21:29 AM

Do you really use the platform before you made this comment or are you just playing through the use of Candy tokens because that’s the currency limited only to house game since it’s play money.

Hahaha... Yes, I'm already level 6

Quote from: dimonstration on November 26, 2023, 07:21:29 AM

I’m always using my JET token to bet on Evolution gaming and slot games. Even now, I’m still using it because of my daily rakeback before I converted it to different currency when I won huge amount.

Oh yes, I forgot that JET tokens can be used like other coins, only candy coins can be used in the original coins.game

Have you ever felt that if we make withdrawals many times then the withdrawal will take a very long time. The first withdrawal will be fast, the second withdrawal will still be fast, but if we make the fourth or fifth withdrawal it will take a long time

I've experienced something like this twice, have you ever experienced the same thing?

Today I tried to contact customer service but the button doesn't work when I access with mobile device, for pc device it works fine. I just felt this today, previously I could contact customer service properly using a mobile device

BitcoinPanther

hero member

Activity: 1918

Merit: 564

Quote from: iv4n on November 26, 2023, 01:17:52 PM

Quote from: Little Mouse on November 26, 2023, 08:52:44 AM

Of course, bonus buys won't be included in the contest. I have to discuss with the team about JET.

And how will you know if it was a bonus buy or not? If you decide to go this way I guess you need to list the slots we can play for the contest, that don't have a bonus buy option.

As far as I know the system of the casino can detect if the bet is a bonus buy or not, since the contest will be done by the casino itself with the idea of LM, I do not think that there will be a problem identifying bet done in bonus buys. Listing slots that does not offer bonus-buy is a good suggestion since it lessen the task done by the contest manager.

Quote from: iv4n on November 26, 2023, 01:17:52 PM

Don't get me wrong, I don't complain about this... I enjoy playing normal spins more than buying them, but is it possible to run the slot contest and not include bonus buys on all slots?

Same here I always love to spin my way to trigger the bonus round. Normal spins brings more excitement in the game since it feels great to trigger the bonus round, and way more profit than buying bonus

iv4n

legendary

Activity: 3164

Merit: 1174

Quote from: Little Mouse on November 26, 2023, 08:52:44 AM

Of course, bonus buys won't be included in the contest. I have to discuss with the team about JET.

And how will you know if it was a bonus buy or not? If you decide to go this way I guess you need to list the slots we can play for the contest, that don't have a bonus buy option.

Don't get me wrong, I don't complain about this... I enjoy playing normal spins more than buying them, but is it possible to run the slot contest and not include bonus buys on all slots?

dimonstration

hero member

Activity: 2562

Merit: 659

Dimon6969

Quote from: Little Mouse on November 26, 2023, 08:52:44 AM

Quote from: dimonstration on November 25, 2023, 09:36:10 AM

Quote from: Little Mouse on November 25, 2023, 08:56:30 AM

I'm in discussion of bringing a slot competition and a sportsbet weekly tournament.

This good news to hear. I think this contest will be exciting if slot competition will purely base on manual spin alone and not through buy bonus to feel the excitement of hunting.

Hunting a specific multiplier or highest multiplier are the most common mechanics on this type of competition. Anyway does JET token will be eligible to use as currency? I still have a lot of pending JET tokens from my rakeback that I still don’t want to exchange right now.

Of course, bonus buys won't be included in the contest. I have to discuss with the team about JET.

Thanks LM. I’m just wasting my pending JET tokens right now by spending it on all in bet whenever I claim some. At least on tournament I will have a chance to earn more through reward. I will start saving my collected JET tokens if the giveaways accept this token.

Anyone having trouble on connecting the casino right now? I can’t access the casino quickly without the use of VPN. I already hard reset my browser and modem but the problem still persist. This problem was already resolved before but now it came back again. Roll Eyes

Topic: COINS.GAME | THE MOST REWARDING CRYPTO CASINO | SPORTSBOOK & CASINO - page 13. (Read 7928 times)