Topic: Crypto X Change - What would YOU the community like to see and join us???? - page 2. (Read 12290 times)

Hi Energy Vampire, sorry for the delay yes we will amend that banner ad.

Our cost is $5 AUD + 0.6%, which we have to pass onto our customers, this is for deposit & withdraws, for any amount. It works out still much cheaper than any international wire transfer, and clients can deposit upto 25 different currencies, and withdraw to over 120 different currencies.

Our deposit system is 100% Automated, so if you make a deposit, the funds are passed through and your account is credited automatically once the funds are verified and passed through which is usually 24-48 hours from most countries around the world.

Thank you for the reminder, we will adjust accordingly ASAP!

Regards

Crypto X Change

I'd like to see CXC implement
Google Authenticator
in a similar way that Bitcoinica has.

Hello, I have a couple of questions:

Q1: Your main page states "NO BANK Wire costs or Bank Fees!! Cost is $5 + 0.6% to deposit and withdraw" but your blog and Fees page states "$5 Flat Fee - deposit or withdraw with any supported currency." So which one is correct?

Q2: If I understand correctly, you charge to make a fiat currency deposit. Does this mean you don't want anyone to deposit fiat currency?

Thanks in advance for your reply, cheers!

EnergyVampire

Hi WME,

Please email: [email protected] if you have any problems or outstanding withdraw requests to all currencies.
We have had to change the way we were processing outbound payments, and add additional staff please email us so we can sort out your concerns.

Thank you

Regards

Crypto X Change

When you send me my money???!!!

Hi BitcoinTrader,

We are waiting for our withdrawal limits to be increased, as it is only 50K per month. All paper work has been submitted for the lift requirement and we have been chasing this, but still awaiting a reply.

If anyone has a delayed withdraw please email us, we have been changing over the way our withdraw system works as well due to some more AML compliance.
Please email: [email protected] if you have any problems or outstanding withdraw requests to all currencies.


Thank You

Crypto X Change

When will direct mtgox code withdrawals be available again?

Right, if I know what an exit node is, you'd think I know what I'm talking about in terms of customer CONFIDENCE. When the hell did I say I don't think I SHOULD be giving my information to an exchange? My whole point has been that *THE SITE* needs to be up-front about *WHY* they need this info. I just want the site to know that they should be telling people up-front why this information is being requested. And why the hell are you even prefacing your reply with "More trolling" anyway? You trolling? I noticed! We already wrapped this up, it was a done deal. And you drudged up more petty bickering. Get over it. I'm telling Crypto why I decided to go with Dwolla and CampBX this time around, instead of using their service. Take it as advice or take it as "waaah mommy mommy". I wrote it as advice. You're reading it as "waah mommy". Your fail.

More trolling

In a conversation about AML/AT/KYC you're asking why semi-regulated exchange wants to Know Your Customer?

Every exchange is wrestling with this compliance. If they ignore it their bank accounts get frozen and they cop flak from the forum.


If you know what an exit node is, you know where to go to trade.

I did not say EXCHANGE - I said trade. Good luck with convenience, security and reputation issues.

You want convenience grandma would appreciate, super efficient market rates, security your bank has, and anonymity of a south east asian market-place? Fine build it - I'll exchange there.

Fair enough. I guess my point was these questions shouldn't have to be aired to customer support or to a forum, but should be answered before the questions are even asked. A simple "Why do we need this?" link beside "questionable" fields like Date of Birth/Full Name, and especially in the "ID Information" page (where I was expecting to find what my "account number" would be for BitInstant, but instead was prompted for more personal info), would do a lot to increase confidence in giving away this info.

Guess I'm just not the kind of guy that Googles "bitcoin exchange", clicks a random link, and starts belching all my personal info into a website without first wondering why the site needs all that info...

FalconFour,

We are obligated to provide our banks and run by the law with the exchange, which we do not do anything unnecessary but comply with the laws and regulations in which we must abide by.

Due to KYC (Know Your Client Policy), AML and other policies with all banking transactions it is required, I will list the links here to make it simple, all of the information is on our website. https://www.cryptoxchange.com/t/AML

Privacy - https://www.cryptoxchange.com/t/PrivacyPolicy

Terms of Use - https://www.cryptoxchange.com/t/TermOfUse

Security - https://www.cryptoxchange.com/t/Security

About Us - https://www.cryptoxchange.com/t/WhyChooseUs

If you have any questions please feel free to email us : [email protected]

Thank You

Regards


Crypto X Change

If... I... had... half... a... brain. Huh. Capable of reading? Reading what? Blank text on a non-existent explanation for this? I read the FAQs. No mention of privacy. Hell, privacy statement? None. I read the thing I quoted above, saying "we need this info". Any explanation about this "AML" thing? None whatsoever. What am I supposed to do, go look up what country Crypto is based in (if I didn't go out of my way to look through all the intro videos and such, and didn't already know it was based in Australia), and research banking laws there to figure out why they want it?

No.

This information should be UP FRONT on the website FOR USER CONFIDENCE. To avoid cases like this - certainly I'm not the first to be turned-off by this gratuitous dumping of private info into a random website, but obviously the first to actually voice an opinion about it - they could SIMPLY STATE THAT on their page.

And all of you questioning my reasoning here need to pull your heads out of your ass and realize that the only thing you're doing is harming Crypto's reputation by even questioning why someone would want to know where their information is being used. "Man behind the curtain", ignore him! Right.

Dude if you had half a brain and were capable of reading you'd see that this is for AML compliance. And this supposedly anon site is a fully registered private Australian company.

The hell? You don't even understand the composure of the argument.

The EXCHANGE. A random website that makes no case for its authenticity other than a Facebook page with ~100 "likes". Wants to know my driver's license, date of birth, etc etc. For NO reason. There is no sensible reason they would need to know that if they're being given funds from an intermediary that IS trusted (e.g. Dwolla, BitInstant, etc). If I'm not linking a bank account to it, there's no reason they should require me to feed them more details -

WITHOUT making a case for why they want this information, or why I should trust them with it.

That's the key point. The website doesn't even make an attempt at explaining why it wants to know this stuff. That's unnerving.

edit:
"You want anonymous? Use TOR and trade your USD there."
That doesn't even make any sense. TOR is a network anonymity engine. Not a Bitcoin/USD exchange. Durp hurp, where do I shot dollar bills into exit node?

edit edit:

And there IS privacy in PayPal. With PayPal I don't have to fork over *any* unnecessary information to the places I buy stuff from. I sure as hell wouldn't trust GoodProductsFromChinaChiChi on eBay with my DL#, DOB, full name, etc., just to buy a crappy-made 4-port USB hub. That's what Crypto is essentially requesting here. "You've got PayPal, but we want your social security number too!" I've been with PayPal for over 10 years, and they're at least trustworthy. The vendors I use PayPal to pay with? Maybe not so much. But at least I know PayPal protects buyers and sellers. That's called "peace of mind". Something Crypto lacks, severely.

FalconFour are you a dick or just a troll?

You want anonymous? Use TOR and trade your USD there.

You want someone to stand in broad daylight and accept all comers, quickly and anonymously while painting a huge target on themselves for the feds, the banks and the scammers. All while allowing you to effortlessly slip in and out to exchange your money.

Any you complain about your privacy?

There are many ways to keep in the shadows, just not with any sizable exchanges who must invest real money in what they offer.

Tell you what, stick to paypal, oops that's right no privacy there either.

Encryption comes at a cost to convenience. You want convenience, give something up.

Alternatively invest $20K-100K and make your own Shady Rest Exchange

some people

Personally, I'm having trouble getting past the initial sign-up process. CampBX lost my business due to the glacial speed of Dwolla (which I honestly can't believe has the gall to advertise "new Instant deposits for $3/month!" then turn around and say "Woops! We didn't EXPECT this kind of interest! Not available!"), so I was looking for something a little less... middle-man-tastic (bank -> dwolla -> campbx -> bitcoin -> payment?!).

Problem is, Crypto X Change up-front started asking me some VERY unnerving questions. "First and last name"? That's the exact opposite of a "decentralized currency". "Date of Birth"?! What?! Seriously? I'll give Facebook that, but I sure won't let some random "anyone can hire a web designer for $5,000 and put together a spiffy looking website" get that close to me, especially directly involving financial information. Since the draw of Crypto X Change was its ability to work with YET ANOTHER middle-man "BitInstant", I thought the fastest way to buy some Bitcoin would be to pull cash out at an ATM and go deposit it via BitInstant to Crypto. Another ass-backwards round-about way of doing it, but still the fastest parallel to PayPal I can find.

Side note: Seriously. If you want to make a mark for yourself in this fucked-up Bitcoin market, find a way to make it "INSTANT" like PayPal. OK? If I want to pay for something in Bitcoin I don't intend to keep a "balance" of wildly-varying-value Bitcoins, That's not safe and that's not sane for someone with as little money to "play with" as I do.

But what do I get when I sign up for Crypto? The following "makes me rage in its sheer ignorance of the value of users' privacy" statement:
"PLEASE NOTE: For all deposits of any amount, you must at least enter an ID number on the ID Information page. This can be driving license number, passport number, etc."

Really? R... REALLY?! To accept a deposit, I've got to cough up my DL#, something I've NEVER given to ANY website (not even Bitcoin exchanges)?! Man, you guys have some serious disregard for privacy going on here, and I'm totally not buying it. Literally.

If MtGox hadn't fucked-up and forgotten my password (which I have stored in a KeePass database, so I know it was neither hacked nor typed incorrectly) then had a brainfart in sending the reset email (losing any hope of business THERE as well), I'd be using MtGox right now. TradeHill? I've got an account there too I never used... but... *checks*... nope, TradeHill closed up shop too, I guess.

God Damn. Is there NOBODY trustworthy to do Bitcoin business with anymore?!

And I'm the kind of guy that makes a mockery of people wailing around Facebook like "ooh, privacy! ooh, privacy!" like whiny bitches. But this is one of those cases where I DO NOT feel comfortable giving my information willy-nilly to any website that happens to ask for it. Especially without even making a passing attempt at explaining why this information is being requested. That sets off an entire orchestra of alarms and red flags to me...

edit: fuck it, waiting 5 days (even though their fucking site says "THREE TO FIVE days", not "Five days", even though electronic bank transfers have accelerated to taking only 1 day in most cases) for Dwolla is better than dicking with shady websites like Crypto and BitInstant. So, CampBX and Dwolla it is then... sigh. Clean up your website, guys, and add some "why we're asking for this" and the ability to completely omit that information when using trusted intermediaries like Dwolla. OK?

I'd like the ability to deposit btc and make interest on it somehow.  

Sounds interesting
This means, while they fed me breakfast that they "have no money", in fact the money was only paid me they do not!

WME

I have a hard time recognizing the issue you're talking about.

I've done a lot of fairsized withdrawals from there and they have all been on time etc.

Crypto staff tell "tomorrow, tomorrow or we wait mtgox funds or etc" and this going over one month!