Topic: Crypto X Change - What would YOU the community like to see and join us???? - page 5. (Read 12290 times)

1 think and I would join (rejoin) today.

Dwolla withdrawals.  I understand if you don't want to accept Dwolla for deposits.  Yes it isn't perfectly irreversible and that exposes you to potential risk.  No problems there.

Dwolla withdrawals expose you to no risk.  It costs me $0.25 on Mt.Gox.  I withdraw once a week. Funds are in my account in 2 days.  Also I have the "warm fuzzy feeling" of seeing money in Dwolla within hours (I know my money is on the way).  Dwolla now has option to automatically ACH the funds as soon as they are deposited so I don't need to do anything else.

Add Dwolla withdrawal option (your $5 bank transfer is great for those people who can't or don't want to use Dwolla).  If you do add it make it so I can program my Dwolla address into my account for 1-click withdrawals.  I would also like to see the ability to lock down my account.  Set a custom max per day BTC withdrawal limit (like ATM card).  If the optional lock down mode is engaged then removing it or changing any money options (new bank accounts, raise BTC limit) requires a 24 hour wait.  That would provide high security.  If I am holding $10K combined BTC and USD and USD can only go to my Dwolla account and BTC is limited (by the limit I set) to 100 BTC per day then I have limited my max loss to $600.  That would make me feel more confident to keep large amounts on your exchange.

PLEASE Crypto-X-Change give me the reason to leave Mt.Gox forever.  PLEASE I want to give you money.

I totally agree A simplification of this is supposed to be rolled out along with another bunch of site updates.

I find withdrawing bitcoin the most painful experience ever with cryptoxchange, i dont want to have to add an address each time I want to withdraw. In terms of usability when I withdraw... this is the process:

-Funds -> withdraw funds
-Click on Send to a wallet
-Click Add new address
-Add the new address
-Click Go
-Navigate back to the send to a wallet page by going funds -> withdraw funds, and click on send to a wallet (if i use the back key, i have to hit refresh to get the new address to show)
-Enter the withdraw information, select the new address
-Hit Withdraw
-(find my pin) and enter my pin
-Hit go
-YAY FINALLY!

do you plan on implementing smart phone integration?  

what about buy stop/ loss stop order implementation in the order book?

and this is a long shot, but what would be the challenges to implement the ability to deposit funds through greendot refill card?  and also the other way, how hard would it be to implement direct deposit to one of those electronic american express debit card?

Well you should kind of be able to estimate the numbers from their report.

Yes, what MtGox did is really appreciable and all exchanges should follow them.

If I were you I would somehow try and 1 up mtgox's level of transparency  but yes, at the min what they did.

Hi Seal,

In regards to money transfers into and out of the Exchange $5 + even 0.6% is the cheapest global solution ever. Banks Charge $25 - $35 for this + the largest guys charge 2% and their bank charges 3% from what Ive seen and heard. We have BitInstant also which is a fast cheap way for US clients to get money in and also money out shortly. Unfortunately our cost is $5 + 0.6% which is from our Banking Partners and to ensure licensing is covered in every country, so we allow 25 Currencies in, 100% Automated, and Withdrawal - to 120 Currencies, so we have the absolute broadest range of money options. Deposits are 100% Automated also. We cannot take the risk of running without licensing, and using the proper parties to do so.

In regards to 0.65% Trading, we are about 2 Months late getting out our different structure which is very impressive and will entirely change the way this works will improve trading for every one, this is due out This week or Early next week.

Thank you very much for your input it is much, appreciated. If you have any suggestions on how to reduce the Fee's on Fiat but be able to provide the same Global network please let us know, but it is compliance etc, in which it costs. We are working very hard to get the fee even much lower, but please let us know if you have any ideas?


Regards

Crypto X Change

You guys have come a long way since your launch and I have a lot of faith in you however my suggestions are in line with many others.

Without sounding harsh, your fee is the biggest complaint (especially with fiat money transfer fees taken into account). I appreciate your business has costs, but the higher the fee, the less people will want to trade... and that means less liquidity. You'll appreciate that taking smaller profits more frequently would be better than taking fewer large profits.

Pro's: increased liquidity, smaller spreads, more customers and ultimately more profits for you.
Con's: less short term profit, higher support overhead.

You are in the business of trading, if you can't provide customers with sufficient opportunities to trade, then game over.

A fee structure which rewards frequent traders would be good. (Similar to mtgox's system)


My other suggestions are to add timestamps to the trade history page (and when viewing trade details). And also simplify a little. You have a huge amount going on in each page! The bottom bar is kinda annoying, especially when I'm switching pages a lot, I have to see them scroll across from the start all the time. Also how many people actually use the quick buy/sell buttons?

API improvements - I spoke to Mahin about this yesterday, he was very helpful in advising me about changes and providing general advice, however couldn't get to the bottom of my issue of trades repeatedly failing to execute when being placed by the API. It has happened again to me a number of times today and is getting a little frustrating. Order ids: 38355, 38357, 38359 and 38361.

The 'Market' tab. Looks like its not telling the truth to me... none of my orders appear on there!? On top of that, the bottom ticker says right now, 163BTC has been traded today (against AUD) however the numbers on your market tab don't match?

Guys,

In relation to Transparency - https://bitcointalksearch.org/topic/m.714386

Mentioning Everything, MtGox has Provided this since as per your suggestions - https://bitcointalksearch.org/topic/ann-mtgox-overview-january-2012-transparency-62149

Is that the exact information you would like? We are working on a real time solution to show the data, and you can see it live once we have it ready.

Crypto X Change

I have had great customer service from Crypto so far.  The only things I would like to see are more orders/volume as mentioned, and a much cleaner interface which sounds like it is on the way.  Simple is far better than feature-laden.  I can dig around if I want features that are not used daily.  Give us a few choices up front on the site- only the most-often used. 

Awesome idea !!! +1

Just received an email from CryptoXchange resolving my unanswered customer support issue with them. Thanks!

I'd probably move over to cx if:

- There weren't a 0.6% fee of the principal on withdrawals in addition to the $5 fee (Your website states "Deposit & Withdraw currency for only $5 + 0.6% from anywhere in the world NO BANK Wire costs")

- There were higher volume.


TH used to have free withdrawals by check, but they got rid of that and now charge $5, so if you guys had comparable volume and the same withdrawal fee I'd switch. You guys also seem to actually answer emails and help tickets in a timely fashion, from what I've seen on these forums.

Let me add and remove funds reliably via paxum.
Another thing would be verification - I uploaded an ID scan, and some utility bill, and they got "verified", however I cannot request a deposit requst, so I guess I'm not yet verified, but there's no way I can check on my account verification status.
Besides, please rework the namecoin exchange or remove it. I mean, when I look at namecoins, it shows a price as "180". 180 What? Customers of yours need to do a whole lot of maths to figure out what that means.
besides that, I would love a slim version of your website, ie be able to remove the ticker and the ad banner(place the ad banner vertically if necessary). The thing is, cXc looks a little overloaded to me, and most of the elements take too much space in the vertical direction, which makes your exchange kind of hard to use on 16:9/10 screens, and I guess those are the mostly used format these days.

But most important to me is being able to add and withdraw funds via paxum!

Great to hear!  I have another idea I will send you privately.  Since you are familiar with trading and exchange, you will know what a consolidated Level II is.  If you can automatically route the order to wherever the customer gets the best price, even if it's on another exchange, you will quickly have everyone keeping their deposits and order entry with you.  And your order volumes will surpass everyone else's.

Tony

Seems like everything's in order and that was merely an oversight not responding to that parcitular post on your forum.

Thanks for listening, and taking swift action. Removing the forum, if it's not attended was a wise move.

So, when will you give an overview as to who's behind the exchange and their backgrounds?

Is it possible to visit your offices in person if physically present in Australia ?

Thanks.

Quite clever idea...

Maybe instead of 'what' you should be asking 'why'. I invite you to spend 19min on this video that I have a feeling you will not regret spending that time on: http://www.youtube.com/watch?v=qp0HIF3SfI4