I'd like to see a response to my customer support question! If you can't do that then I wouldn't trust this exchange with any money at all.
I received Namecoin into an address on CryptoXchange. 3 Transactions are recorded on the Namecoin block explorer but only 2 show up in my CryrtoXchange account. I've contacted support twice now, 3 days apart, and still no response.
My namecoin are almost worthless but until you respond to my query and explain what happened to the Namecoin deposited into my account then you won't be seeing any business from me.
*** Non-existent customer service and questionable transaction integrity ***
Maybe those should be fixed before asking the community what else they want?
Topic: Crypto X Change - What would YOU the community like to see and join us???? - page 7. (Read 12214 times)
January 27, 2012, 11:09:01 PM
January 27, 2012, 08:03:54 PM
I also would like to support the call for full transparency.
I'm most interested in the actual liquidity. How many USD and how many BTC are there on the exchange. As long as users don't brag about being the biggest fish in the pool, disclosing the distribution over the user base would not be a privacy issue neither. I would trade differently knowing to be played by one big player than when I know I am among the top 10% regarding my liquidity.
If you don't disclose full liquidity in user accounts (as one total for each BTC and USD or a sorted list by smallest to biggest stash), please at least disclose full market depth in real time.
I'm most interested in the actual liquidity. How many USD and how many BTC are there on the exchange. As long as users don't brag about being the biggest fish in the pool, disclosing the distribution over the user base would not be a privacy issue neither. I would trade differently knowing to be played by one big player than when I know I am among the top 10% regarding my liquidity.
If you don't disclose full liquidity in user accounts (as one total for each BTC and USD or a sorted list by smallest to biggest stash), please at least disclose full market depth in real time.
January 27, 2012, 01:49:46 PM
There are certain things business's can show and provide and other things are for the management to know not the public.
Says who? It's your business isn't it? I can't see how keeping your books as open and as transparent as possible would be something you "can't" disclose and would hurt you in any way unless you are running a bad/shady business of course.
You were asking for suggestions! Transparency is one key area you could really truly set yourselves apart from the rest of the field and I bet you'd get at least 15% of mtgox's traffic in a heartbeat if you followed my advice. Personally I'm there only because of the liquidity but I downright despise their transparency policies and am just yearning for an exchange that wouldn't try to hide anything and I know I'm not the only one.
So please do strongly consider this, it can only do you good.
January 27, 2012, 01:21:51 PM
Do you have the equivalent of MTGOXLIVE? Can you prove that it can handle the traffic of hundreds of thousands of trades and tens of thousands of people watching? Personally I wont trade another BTC on any exchange until I am sure I can see real time trade and order book data.
Hi,
You can see the order book in real time, the trade engine and system has been stress tested, and can handle anything thrown at it, we have done many simulations on it prior to opening.
As for something like Mtgoxlive, there is something like that in the works, we have an API with ticker etc, so people can make their own custom charting if they would like, there are still many things like this that are in the works from our team though.
Thank You
Crypto X Change
Are you not even going to address my suggestion regarding complete transparency?!
Hi Sorry,
We have been very busy. We will look into what you are saying, and have a meeting about that.
There are certain things business's can show and provide and other things are for the management to know not the public.
We are not a publicly listed company, we are a family owned private company. However we will discuss everything mentioned in this thread as far as recommendations, improvements and everything. But particular things, there needs to be meetings about etc, we are listening and open to all ideas and all of the feedback is fantastic.
Thank You
Crypto X Change
January 27, 2012, 12:10:41 PM
Do you have the equivalent of MTGOXLIVE? Can you prove that it can handle the traffic of hundreds of thousands of trades and tens of thousands of people watching? Personally I wont trade another BTC on any exchange until I am sure I can see real time trade and order book data.
Hi,
You can see the order book in real time, the trade engine and system has been stress tested, and can handle anything thrown at it, we have done many simulations on it prior to opening.
As for something like Mtgoxlive, there is something like that in the works, we have an API with ticker etc, so people can make their own custom charting if they would like, there are still many things like this that are in the works from our team though.
Thank You
Crypto X Change
Are you not even going to address my suggestion regarding complete transparency?!
January 27, 2012, 10:52:19 AM
Do you have the equivalent of MTGOXLIVE? Can you prove that it can handle the traffic of hundreds of thousands of trades and tens of thousands of people watching? Personally I wont trade another BTC on any exchange until I am sure I can see real time trade and order book data.
Hi,
You can see the order book in real time, the trade engine and system has been stress tested, and can handle anything thrown at it, we have done many simulations on it prior to opening.
As for something like Mtgoxlive, there is something like that in the works, we have an API with ticker etc, so people can make their own custom charting if they would like, there are still many things like this that are in the works from our team though.
Thank You
Crypto X Change
January 26, 2012, 06:45:39 PM
Quote
So pretty much straight up conversion rate then no real fee on their side good, thanks for the info I may just have to get verified then. One more thing if you don't mind how long to get the funds into your account?
The last time I did this it took a week BUT that included 2 days of bank holidays here in China. The time before was from Monday to Friday, it may have arrived Thursday but I didn't bother checking until the Friday.
January 26, 2012, 06:14:00 PM
Quote
And that conversion fee would be as I have never seen it mentioned anywhere?
They quote you realtime when you book a withdrawal. The two times I tried it they were a lot closer to xe.com rates than Bank of China so I was pretty happy.
January 26, 2012, 05:54:49 PM
Do you have the equivalent of MTGOXLIVE? Can you prove that it can handle the traffic of hundreds of thousands of trades and tens of thousands of people watching? Personally I wont trade another BTC on any exchange until I am sure I can see real time trade and order book data.
January 26, 2012, 05:18:47 PM
1) native support for deposits and withdrawals via Dwolla directly instead of through an intermediary.
2) have a commission structure that charges traders for taking liquidity but gives a rebate for adding liquidity to the order book. For example, charge 1% for taking liquidity and give a 0.5% for adding liquidity.
2) have a commission structure that charges traders for taking liquidity but gives a rebate for adding liquidity to the order book. For example, charge 1% for taking liquidity and give a 0.5% for adding liquidity.
January 26, 2012, 04:04:52 PM
Quote
I would like to see an exchange that also allows the trade of currencies.
You can sort of do that on Cryptox but mainly as cash going out
Their spreads for conversion (the two I've tried) are very reasonable. January 26, 2012, 03:18:32 PM
I would like to see an exchange that also allows the trade of currencies.
I think the reason you dont see this it will open a massive can of worms.
Bet yeh, im already sold on your exchange will be using shortly.
January 26, 2012, 02:05:58 PM
I would like
- Low trading fee. Currently it is 0.65% which is even higher than MtGox! If you want volume you need to lower your fee. I would also like to see market makers to get smaller spreads, perhaps you could have some kind of membership/affiliate program for market makers.
- Real time api. Why only MtGox has it is beyond me.
- Low trading fee. Currently it is 0.65% which is even higher than MtGox! If you want volume you need to lower your fee. I would also like to see market makers to get smaller spreads, perhaps you could have some kind of membership/affiliate program for market makers.
- Real time api. Why only MtGox has it is beyond me.
January 26, 2012, 12:19:52 PM
+1 except profits.
I meant the profits of the exchange, not those of their users. Complete transparency of the exchange but the most privacy for their users, that's what I'd like to see. And if they did that, I'd switch in a heartbeat.
January 26, 2012, 11:37:48 AM
I would like to see an exchange that also allows the trade of currencies.
January 26, 2012, 11:37:00 AM
Well it would seem like you have all the bases covered when comparing to mtgox and other exchanges yet there's one area that everyone ignores or doesn't think is relevant that could significantly set you apart from everyone else and that's TRANSPARENCY.
Have a transparency page that shows:
-how many users are signed up
-how many of them active in the last 1/7/30 days
-how much fiat is deposited
-how much btc is deposited
-show volume of new deposits for 1/7/30 days periods
-show volume of new withdrawals for 1/7/30 days periods
-show all orders, all of them, none of the dark bs
-show us your entire profit history
-show us the entire costs of running your business
-show us everything, be as transparent as you can without it becoming a security risk
Then you'll really set yourself apart from the rest.
Have a transparency page that shows:
-how many users are signed up
-how many of them active in the last 1/7/30 days
-how much fiat is deposited
-how much btc is deposited
-show volume of new deposits for 1/7/30 days periods
-show volume of new withdrawals for 1/7/30 days periods
-show all orders, all of them, none of the dark bs
-show us your entire profit history
-show us the entire costs of running your business
-show us everything, be as transparent as you can without it becoming a security risk
Then you'll really set yourself apart from the rest.
+1 except profits. But really I don't trade huge volume and use direct Dwolla deposits and withdrawals on 2 other exchanges. I don't want to pay Bitinstant another 2% so I don't use your exchange.
January 26, 2012, 10:30:51 AM
Well it would seem like you have all the bases covered when comparing to mtgox and other exchanges yet there's one area that everyone ignores or doesn't think is relevant that could significantly set you apart from everyone else and that's TRANSPARENCY.
Have a transparency page that shows:
-how many users are signed up
-how many of them active in the last 1/7/30 days
-how much fiat is deposited
-how much btc is deposited
-show volume of new deposits for 1/7/30 days periods
-show volume of new withdrawals for 1/7/30 days periods
-show all orders, all of them, none of the dark bs
-show us your entire profit history
-show us the entire costs of running your business
-show us everything, be as transparent as you can without it becoming a security risk
Then you'll really set yourself apart from the rest.
I would switch from using MtGox primarily to CxC if this were implemented, fwiw. Have a transparency page that shows:
-how many users are signed up
-how many of them active in the last 1/7/30 days
-how much fiat is deposited
-how much btc is deposited
-show volume of new deposits for 1/7/30 days periods
-show volume of new withdrawals for 1/7/30 days periods
-show all orders, all of them, none of the dark bs
-show us your entire profit history
-show us the entire costs of running your business
-show us everything, be as transparent as you can without it becoming a security risk
Then you'll really set yourself apart from the rest.
January 26, 2012, 10:29:59 AM
Well it would seem like you have all the bases covered when comparing to mtgox and other exchanges yet there's one area that everyone ignores or doesn't think is relevant that could significantly set you apart from everyone else and that's TRANSPARENCY.
Have a transparency page that shows:
-how many users are signed up
-how many of them active in the last 1/7/30 days
-how much fiat is deposited
-how much btc is deposited
-show volume of new deposits for 1/7/30 days periods
-show volume of new withdrawals for 1/7/30 days periods
-show all orders, all of them, none of the dark bs
-show us your entire profit history
-show us the entire costs of running your business
-show us everything, be as transparent as you can without it becoming a security risk
Then you'll really set yourself apart from the rest.
Have a transparency page that shows:
-how many users are signed up
-how many of them active in the last 1/7/30 days
-how much fiat is deposited
-how much btc is deposited
-show volume of new deposits for 1/7/30 days periods
-show volume of new withdrawals for 1/7/30 days periods
-show all orders, all of them, none of the dark bs
-show us your entire profit history
-show us the entire costs of running your business
-show us everything, be as transparent as you can without it becoming a security risk
Then you'll really set yourself apart from the rest.
January 26, 2012, 08:56:07 AM
What I'd like to see? A working graph http://bitcoincharts.com/charts/cryptoxUSD#rg60ztgSzm1g10zm2g25zv
January 26, 2012, 08:35:22 AM
Particularly I'd like to be able to disable the "quick buy" bar at the bottom of the screen.
The ability to disable something that is annoying and blocks you from using the bottom 1/8 of the web page? Are you serious?
Why would you want that?
/sarcasm off
Personally, I just gave up on Crypto after not being able to fill out any forms because of the damn ticker at the bottom that can not be disabled. That, and the fact that 4 times their "Live Support" just disconnected from the chat without ever having said anything.
Here's a hint; It's not about eye candy, it's about useability.
Thank you very much for your feedback, we will definitely add a disable option for that bottom bar, we have major designs changes due to be released soon also.
Also we will take a look into the Live Support, I personally have not seen that issue however we will look into this, and have any problems fixed.
Thank you for your time to post and let us know, your feedback is essential for us to provide the very best.
Regards
Crypto X Change
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