the main problem I have as an (undelivered to) BFL customer is that I have to browse through endless threads to find the posts that Inaba/BFL_Josh pops up in. Mostly he just trolls the trolls, but sometimes useful info pops up. I'd propose that the public face of each of the mining hardware manufacturers starts a Reddit-style "Ask me anything" thread that they agree to answer the questions in. That way they can act as the magnet for the haters and genuine question askers in a single thread. It would be a great way for their potential customers to measure the accountability of the vendors in a useful way.
These threads should be moderated (there will probably be less than ten of them) by a reliable impartial community member. Only a single instance of each question by each poster should be allowed, to prevent the inevitable "Answer my question..." reposts.
I've previously asked direct questions to BFL on this forum and had a deflecting reply. Then the replies turn to picking fights with trolls. Then BFL disappear from the thread. This situation could be avoided via this proposal.
Cheers,
Donovan.
I have seen other forums follow this strategy. It seems to work pretty well. Take a bit of moderating though.