Topic: [END] [banned mixer] Premium Review and Suggestion Campaign - page 2. (Read 3458 times)

Premium review and suggestion spreadsheet #18

UI - I like the theme of the website - looks clean and spacious. Perhaps it symbolizes the purity of the mixed coins  
Personally I don't mind the animations someone on the thread was talking about, but I guess that's subjective.

Blog - it's good that you have informative blog posts that users can use to document themselves about the service. Probably it's good for the SEO as well, but being a rather new service might not be that visible at the moment on the search engines.

Process

For increased privacy I have decided to test the service using the onion address (TOR browser).
I had to wait around 3-4 minutes until I could access the website, but that's probably just a disadvantage of using TOR (exchanging time for privacy ). However after the connection has been established to the website I could navigate smoothly.

I like the transfer delay feature. I don't think the mixers I've used in the past enabled users to change that themselves. Cool addition!

I have received the coins after the preset time delay expired so there were no problems there. Really straight forward and intuitive experience overall.

Suggestion: I would really love to see a breakdown of the fees I had to pay on the last page for both network fee and service fee.

I am glad you have found my review useful, Unijoin. Thanks for bringing this campaign to our community and also for respecting our values.

I was aware that some of the things I noticed were that way to preserve your privacy and the privacy of your costumers.

I would like to mention that I was aware that the letter of warranty was some kind of receipt to identify my mixing operation among others, however this is the first time I have seen that term used, is this something that other mixer do in general (to call it that way) ?

What about chaging it name to "receipt of mixing", "receipt of operation" or something similar?

By the way, once you have finished the setup of your trustpilot/review section, let us know. I would like to leave my impressions there as well with another mixing (in case I need it) otherwise, I shall use the first experience I had here.

Premium review and suggestion spreadsheet# 19

I decided to visit the site and test this crypto mixer using my android mobile device and I can say that it loads flawlessly, quickly, and is easy to use. I never encounter any crashes or errors on web pages. The site is meaningful cause the contents are detailed. I think even a beginner can understand how it works and how to use it. He will not lose along the way as he progresses because the guides are simple and understandable.

I took some screenshots while reading especially the FAQS and by following the mixing operation order so I can suggest what I have noticed.





First, under FAQ (see the attached image above). I think anyone can seek an answer for this if what is the minimum amount to mix because there is no indication before he starts using the mixer like me, I wonder what is? Well, when I'm already in the process of sending the coins, the minimum is indicated there. But for me, the minimum amount should already be shown in the FAQ. I think you can do it even if it depends on the USD value or else put a fixed amount of the coin like 0.001 BTC.





Second, the operation details as the start of mixing, when I clicked the question mark (?) icon of Payout Address for mixed coins: as you can see on the image above, the text fields with the blue background as shown up after tapping the icon is not properly displayed so it can't be read the full message so it needs adjustment unlike the other two (Recurring Client and Transfer Delay) which are okay. I'm using the Chrome browser by the way.





Third, for this one, I would like to suggest that you need to change the arrangement of the time of delay (the output with percentage ℅), I think you need to put it above the 'Transfer  Delay:', below the '+Add New Address button.

One more thing, I want to see an added option of an input field for transfer delay and not only a slide bar so we can input an exact number of hour/s and minutes as we prefer.



Before I end this, I want to give a score of 4.5 out of 5 for this crypto mixer service. Overall, the features and site function well. I am very satisfied. I wanted to use this service again if needed.

To finish my review, let me leave the receipt of my transaction made. Thank you.

Hello Kavelj22, thank you very much for leaving your review on this thread.


Thank you for offering us a translation in Arabic. We considered adding more translations to the website, Arabic included.


Please note that the feature for sending exact amounts is not available yet, however, it is definitely in our task list. This feature will be soon available and we will inform or community once it's launched. And as mentioned in our pricing list, FAQs and Terms and Conditions, the transaction fee which is taken by blockchain is deducted by the client's amount, which in your case was 0.00000198 BTC.


About the donations, the Bitcointalk user Hispo has also shared comments about this, and we will definitely amend this.

Other than that, we really thank you for your honest and detailed review. We will do our best to optimize the service and add new features that will help our clients to get to their goals faster and clearer.

Premium review and suggestion spreadsheet#03

After reading all the above reviews, i think all the details have been pointed out, so no need to repeat them over again.
And as this is the second time i use Unijoin mixer, i will just try to describe the experience from a regular user point of view.

In this new experiment, my main goal is to send 0.0016 BTC to the address of one of my clients. So I will try to be accurate to send him the exact amount, no more, no less.

Interface:
Personally, I like the interfaces that are designed with simple elements so that the user does not get distracted while trying to complete the process quickly.
And here I make the assumption that the user is in a hurry and does not want to waste a lot of time searching for the mixing feature without the need to search and verify the entire homepage interface of the site. With Unijoin, this looks easily accessible on the top of the homepage without the need to scroll down.
My only observation at this stage is that when I tried to change the language settings, I did not find my mother tongue, which is Arabic. On the other hand, I found other languages that I think are less prevalent than the Arabic language in terms of the number of users around the world. (I can help you translating to Arabic if needed)

Mixing:
At this stage, the interface seems easy to use as well, as a graph shows the stages of the mixing process.
1. Operation Details: I liked the appearance of a clear message alerting the user to use an address that is not associated with him.
I didn't understand what it means that unicode other than that it appears in the first process that the user performs. I have entered the code that I obtained from the previous mixing process i made before.
I used a fresh Legacy address with a transfer delay of 1:58 h.
2. Terms & Conditions: I read it all and agreed to it and confirmed its acceptance in the form I read it on.
3. Send Bitcoins: At this point I have several observations:

• I have used some mixers in the past and almost all of them enable the user to send a guarantee letter, usually in the form of a text file whose content can be read easily and not in the form of a Jason file. The ordinary user may not be able to understand what or how to deal with it.
• I still see that unicode i entered in previous stage. Is it just to detect that someone is using the mixer more than once? I think a text message should be clear describing what is it.
• What should be the benefit from showing the Order ID while user confirmed downloading the letter of guarantee and the order status link is also shown in addition to it already shown in the address bar of the navigator?
• As I mentioned at the beginning, I would like my client to receive a specific amount, but now I do not know how much I have to send to the mixer so that the exact amount reaches the client after deducting the fees that was mentioned will range between two values 1-3% once the system detects the transfer that I will send.
• As far as I can see, I can send 1,000 bitcoins to the address that appeared to me. If I set a specific delay time of 1 hour and send 999 bitcoins, will the mixer be able to send me 999 bitcoins mixed within an hour?
• I sent an amount of 0.00163 BTC to the address that appeared in the hope that the amount I wanted, or even a little more, would reach the customer, but I am not satisfied because I do not know how much I have to send exactly so the customer will get the amount I want.
• The system received the transaction I sent and is waiting for confirmations on the network, and this happened almost instantaneously after the transaction was entered on the blockchain network.

4. Mixing Coins: The amount was successfully received by the system and i have waited for two hours exactly to receive 0.00160198 BTC from an initial amount of 0.00163 BTC. My client was satisfied but i am not because i lost 0.00000198 BTC additional.
5. Mixing Completed: In general, the experience was so smooth even though i didn't succeed to get my wanted goal which is using the mixer to pay exact amounts as i can't determine the fee before sending coins. Maybe i will try it sooner with other available supported currencies.

Final note: I was really surprised that you put a donation address for your benefit at the bottom of every page of the site. Frankly, I have never before seen an investment company for services whose main activity is for profit put an address to accept donations.

Hello Hispo, thank you for sharing your review with us! It is important to get some reviews from people who have no experience with Bitcoin mixers, as we also target newbies to stay anonymous with Bitcoin. We find it important to share the vulnerabilities they might have when not using Bitcoin mixers.


We already thought about implementing a dark mode to the website, however, we currently have other tasks that have more priority right now. It is on our task list and it will be done.


You are right, it would be good to add a question mark there to clarify the user about the next steps. We already added an explanation, however, this is generated only after sending the message. And regarding sharing the email address of UniJoin, we didn't do it on purpose. As you mentioned, it is to preserve the privacy of our users, because email traffic is stored by the email providers, whereas the support traffic directly on UniJoin is stored by us. This way, we can ensure that the messages sent and received are deleted when a ticket has been closed.


That's a good point, we will consider this.


We will also consider restructuring the FAQs.


We already realized that not all the translations are optimally translated. We also received a comment about the Chinese translation on our Trustpilot. So for the translation, we will solve this too.



We have already prepared something for sharing a review after a mixing operation. And we recently added our Trustpilot to our website.


We are very glad that the mixing operation was very smooth for you, even though it is the first time you are using our service. About the timings, we included it only down there, because most people use multiple addresses with different time delays. This is why we show each timing individually. However, we can add a countdown to show when the whole mixing operation is finished. Thanks for the suggestion. And regarding the letter of guarantee, we generate it as a json file, so in case any issue happens, people can contact us in the support section and verify that the mixing order belongs to them. The verification of the letter of guarantee is automatically done when contacting us.


Thank you very much again for sharing this detailed review! This helped us a lot again to optimize some simple things on our website.

Hi bitmover, thanks for sharing your honest review with us!


Great that you made us aware about that. We will fix that soon.


About increasing fees, you don't need to worry. The countdown stops as soon as you make the transaction, even if it has 0 confirmations. Our system recognizes that a payment has been made to our generated address. The mixing operation starts when the transaction has 2 confirmations on the blockchain.

As far as the letter of guarantee is concerned, it is used to ensure our customers the ownership of a mixing order with UniJoin. Without the letter of guarantee we can't check who owns which mixing order, because we don't store any data, only the ones that are technically necessary. In case of problems, you can contact us through the support page and upload the letter of guarantee, which will be automatically checked by our system. That is why it is important to download it.


We understand that this means more work for you, as you need to download a third-party app to open it, but opening it is not really necessary. As mentioned above, the letter of guarantee is there to give us a verification option. We made a json file out of it so that our system can directly check whether it is a real letter of guarantee or not. So if you want to tell us any problems with your mixing operation, you can just upload the file and contact us without opening it.


We are very glad that overall you enjoyed mixing with UniJoin. We try to make the mixing procedure as smooth and simple as possible, to provide our clients the best mixing experience. About your suggestions we will consider them. However, we will not be able to make the download optional, as we need this for verification purposes. And it needs to be a json file so we can automatically verify it by our system. We will make it clearer that there is an order link for this and regarding the 24 hour limitation, as mentioned, it is only until a transaction has been sent and recognized, not until it is confirmed.

BTC address (Segwit): bc1qtw7z68rv6y3d362a34ugx0vxxkwfmcuytsdvng
Merit earned in the last 120 days: 0 1

Hi Royse777, I've been in several review/suggestion campaigns before. And now, I am a learner of web application tester quality assurance.

Sorry for no 1 merit, I was away from this forum for 11 months, but if it is really strictly needed as a requirement for accepting, it's okay and I understand. Thank you.

Honesty is exactly what we need dear dkbit98. Otherwise, this whole campaign wouldn't make any sense. We use this honest feedback to be able to improve our service. You are free to participate if you want.

Hello,

I would like to apply for the review as well. I've had a couple of experiences with mixers before, but for testing purposes.

BTC address (Segwit): bc1qhwu4wyau0g7s39julmrqhhepcl3s22v4t2l8nt
Merit earned in the last 120 days: 1

Hello

Sorry for the delay in posting the review.

I have been very busy all the time and I have actually tried the mixer since I received the initial payment but I didn't have time to create the review in a specific time.
Now I will try again and post.

This comment will remain reserved for the review and I will modify it later.

Thank you for your patience with me, and I reiterate my apologies for the delay in posting.

Guys you did not answer me yet :-(

@MFahad please check your address. Balance has been sent.

Good morning/afternoon evening, this is a summary of my impressions using the [banned mixer] to mix a quantity of $50 in BTC as accorded to the campaign terms.

My review will be organized in this next order which are the topics I found to be more important when having my first experience with this service:

1. Who I am (Client profile)

-Firstly, let me to tell you about myself as an user and my previos experience with cryptocurrency, so you have an idea about what others like me may think about your service:

- I am in my mid 20´s
- I have about 2 years using Bitcoin
- I have never used a mixer before (This is important)
- I have used webs and services which required trust (Binance, Bitrefill, etc...)
- I know most of the terms necessary to use crypto currency and signed messages.

2. First Impression

- My first impression when entered the website (home) it was positive in general, the page has a good color selection for a light theme (White-Blue), the contents were well organized and the drawings/artwork used blends properly with the colors. However, I think the implementation of a night/dark-mode for the webpage is necessary: as a person which prefer to use dark modes I felt the light of my computer made my eyes tired while using Unijoin after a while. I am sure future users would appreciate the implementation of a dark mode (make the dark mode button easy to find).

After having my first impression I did not jump into de mixing right away, I felt like exploring the website a bit to give you more information you may find useful to improve your service.

3. Contact


-When an user has a problem the first thing they may try to do is to get in touch with the team behind the product, I was expecting to find a page with an email address or something similar, I felt kind of impressed to realize Unijoin has a section more pulished and functional (I like the fact you can either type a name or let the site to generate one).

I did not try to interact with the team through this channel to see how they are supposed to reply to the user but I assumed it would open a windows which will be on stand by mode while waiting for a reply.

In general this section was okey I would make a couple of changes:

- Add a short explanation of what will happen once the user sends an inquiry, perphaps adding a (?) button like the ones I have seen around on other sections. So the user will know what to expect.

- It would be nice if you had a business email address in case some company, blockchain explorer or coin project wanted to contact you to make bussiness. I am aware you use the same formats for inquiries like this one, but perhaps would be convenient to separate costumer service from business opportunities a bit more, in my opinion it would look a bit more professional. If you dont in order to preserve privacy, then it is understandable.

4. Donations

- I noticed Unijoin accepts donations. This made me feel confused: usually when a commercial webpage o crypto service is making money with their operations they do not show a donation address, actually this is the first time I have seen this, and I believe it hurts a bit the image of professionalism of Unijoin, since this is something a charity/non-profit web would do. I would suggest to:

- Briefly clarify what are the donations for, instead showing it without context. Something like "If you like Unijoin, consider to donate to improve our services/servers/interface/etc". Using a (?) button.

- Maybe call it a "Bitcoin Tipping address" instead a donation address.

5. Pricing

- Not much to comment on the pricing 1-3% sounds fair to me and the fact the fee is randomly generated helped the feeling of fairness and security.

6. FAQ


- The FAQ are okey, but they need to be re-organized in priority order. For example, the legality of coin mixers, the coins supported by Unijoin and the type of BTC addresses supported by Unijoin are among the first things a newcomer would like to know, but these FAQ are mixed with more complex/situationals questions that advanced users may ask. I would suggest:

- Reorganize the FAQ so the questions asked by newbies are in the beginning of the section and the FAQ become gradually more complex/situational as one scrolls down, for example:

1. What is a coin mixer?
2.Are coinmixers legal?
2.What coins are supported by Unijoin
3.What bitcoin addresses are supported by Unijoin?
.
.
x. Can I use Tor to access Unijoin?

etc

7. Language (Spanish)

- I am a spanish native speaker and when I realized Unijoin has several languages available, I took the liberty to check the quality of their spanish translation, which is important when someone does not english and only spanish.

 I found the Spanish of the website to be understandable enough a bilingual person like me, but I am afraid the translation is a bit far from being professional, this could confuse possible new users that do not know english.

 When translating to Spanish is important to define whether the webpage is supposed to use a casual style or a formal style of writting, in this case I could not easily identify which aproach is Unijoin trying to go for.




- Fortunately for Unijoin, not all the texts are affected by this and in the most of the cases it is only necessary to make some small corrections per paragraph to make it completely correct in the eyes of a native speaker of Spanish.


8. Feedback section

- I did not find a section of reviews or feedback. The crypto world is a place of scams and sometimes the difference between a potential customer and an actual costumer is a link to Trustpilot or a well-known/legitimate place to find positive experiences from others which helps the potential costumer to decide to participate on Unijoin.


After all this deatils mentiones i moved onto the mixing itself:

a) Operation details

- I found the interface to enter my address quite intuitive, also the system of distribution is quite easy to use!. In general this step is very good I don't much to say about it.


 I completed the Catpcha with no trouble.


b) Terms

- The presentation of the terms are quite straight forward, not much to say here. I appreciated Unijoin clarified once again the fees associated with the use of their services.


c) Send coins

- I liked the fact Unijoin shows the time left to send the satoshis and the fact they give 24 hours, which I believe it is quite good, so users can send their funds with no rush, preventing possible mistakes.

- After sending the satoshis there was a minor delay between sending and Unijoin actually detecting the transaction, but I assume this is normal. Overall, no problem with this step.



d) Mixing coins

- I liked the animation used in this step, however I would be ideal if Unijoin showed the time left for the coins to be ready in a more explicit way (in a similar way with the time left during the second step, sending) instead making users to scroll down to find the information and the time left.

- I downloaded the letter of guarantee which I assumed it was important to identify my mixing operation among others, the format was json, I expected it to be a pdf or something similar.



e) Done!

-And thats it. It was a good experience, once again we are showed our personal code for future mixings.



To finish, I would say that my experience in general with Unijoin was about 4-4.5/5. The service works as intended and even a new user like me as able to figure out how to use it approperly, which means it is user-friendly.

If Unijoin manage to polish some rough edges and fix minor details which i have already mentioned in this review, i am sure they will manage to become a 5/5 mixer.

I would personally use this service again if I needed to.

Premium review and suggestion spreadsheet#17

User Interface:
I had to stay far from my computer today, so I decided to test the mixer in my android mobile device.

The first thing i noticed was a bug in the interface which crops some information:




Terms and conditions
I didn't felt comfortable about 2 terms of the mixer :


What will happen if there is a spike in mempool fees? It is not unlikely that a transaction will take more than 24h to get its first confirmation. I see no technical reason to "refuse" payments after 24 hours. And what will happen, will I lose my funds?  

I don't feel safe using a service like that.

Additionally,  I don't want to download anything...

---

Problems with required download in android

I download the letter of guarantee,  a json file. I was not able to open it.

My android cannot open json files, and even Firefox mobile can't open them. I would have to download a third party json viewer to open the file. I know this is silly, but that is how android works, you just can't open json files natively.

Wouldn't it be easier just to make a txt or pdf file?

I said I would do everything on mobile, so I gave up I didn't even open the letter of guarantee.

---

I send the payment and it was quickly identified  (2 confirmations is nice). I used 6 sat/byte because of the 24h limitation. I also received my funds in time.

Overall I enjoyed the system. I have a static URL of my order,  which made me very comfortableabout any problem during the process. The letter of guarantee was not necessary and everything worked fine.

My suggestions:
- make the download optional.
- new extension format for mobile users (txt or pdf will do it)
- make it clear in the website that we will have a URL of our order status all the time. I really liked it.
- remove the 24 limitation. Imo, this is a no deal for me. I certainly would look for an alternative without such limitation.

I have received the satoshis. I shall proceed to test the mixing service, take notes of my experience and organize my review.
It should be ready and posted here this very week.

Thanks for the opportunity and have a good day.

I was thinking more about senior member n0nce, who can probably make good review and make suggestions, even if he is not hero member (like written in rules).
There is probably more of them I could suggest, but I won't force anyone to participate, and I will consider doing this myself when I have more free time, but I would be brutally honest

Are you up for it?

You will receive the money soon. Thanks for your time in advance.

@Kavelj22 and @Little Mouse if you guys don't want to continue then please let me know. I will give address to send the btc back.

Cheers,

Hi Edgycorner, thank you very much for making us aware of that. We will get a new IP.

Hi Examplens, thank you very much for sharing your review with us!


We found it's the easiest way to put the letter of guarantee in a json file and also, we can easily identify the validity of the letter of guarantee through an automated system when contacting us regarding mixing issues or similar, without uploading it directly to our servers. This makes it all more secure.


We will consider blocking all requests that are requested directly on the IP address.


Thank you for your review Examplens! Please let us know if you have any more feedback. You can share it in this thread or on our main thread.

Someone hosted a ponzi website on it lol and many other phishing websites in the past
https://www.hyip.biz/details/bitero.io

They should ask for a new IP from their hosting provider