Hi NeuroticFish, you are right, apologies for that! Thank you for your feedback!
I messaged you, but I guess that I was too late: you thanked me, but you replied to
bitbollo post, not to
mine.
1. I’ve started with the link from this very page. First note: it’s a clear net link and when doing proper mixing one may look only for TOR address of the page. I’ve found the TOR address at the bottom of the clearnet page, but it tells "Office Tor Mirror". I think that’s a typo and some may think it’s an office/contact page, you may want to rephrase that and also put it on the ANN pages and closer to the top of the web page. Ah, and a copy button may be more appropriate than connect, since another browser would be used (at least in my case).
You are right, this is a typo and will be amended, very soon. It should say "Official Tor Mirror". Regarding the Button we will consider this too.
2. Since I don’t want to make mistakes, I did a quick look into the FAQ. I’ve found a little funny the part about hardware wallets. Not incorrect though, since those problems are real. I find it funny because you may scare off HW users. I don't know, maybe a rephrase could be needed, or maybe it's just me, especially as it's not a problem only for HW, one can have cold storage and use Electrum with online servers.
Nothing big though.
Yes, it might scare hardware wallets off, but as you mentioned, it's not incorrect. But we will consider amending this FAQ and make it more clear.
3. The question mark near Transfer Delay has only the tooltip “transfer delay” and nothing happens when I link it (both on Firefox clear net and on TOR browser).
Question marks are working now.
4. I’ve noticed noticed the different amounts and delay/receive times if more final recipients are chosen – nice touch. For my small amount I’ve used only one recipient though.
Thanks for the kind feedback!
5. At actual mixing, from start, you provide OrderStatus link, UniCode (the name may be misleading when one asks for support, since Unicode usually means something else), order Id, yet I was expecting the Letter of Guarantee. At a second look into FAQ I understood that probably the Letter is generated only after the 2 confirmations (it may be good that you write about confirmations in the FAQ, for clarity) and I’ve also found that the session link is enough for getting to that page (I recommend to add explanatory [?]) to Order Link and UniCode. I find Order Id a bit redundant (as it’s in the order link).
We already considered changing the name of the UniCode, and make it more clear, what this code is about. Regarding the FAQ in the letter of guarantee, this needs to be changed of course, because now, we are providing the letter of guarantee already before funds are sent. And you are right, order ID is in the order link so it might be unnecessary.
6. After 2 confirmations I was able to download the letter of guarantee. Then I’ve also seen how much I should expect to receive back. Here some cosmetic changes would be in order:
* show from start, on the main page how much one should expect the fees to be (although it’s already in FAQ, I know)
* after the 2 confirmations, after the amount to be received is shown, it won’t hurt to add info about the fee (the amount and the %) so those not reading the FAQ don’t get surprised. I’ve calculated my fee to be: 1.69%
Also regarding this, we already considered to add the fee in the first page when creating the order. We will also add the real total fee percentage to the orders
7. I’ve set a couple of hours of delay and around the expected time I’ve got the incoming transaction, which had a quite big tx fee and got confirmed very fast. Here I’ve done the math again and that fee was subtracted from the amount "they’ve promised" when the funds I’ve sent got confirmed. Which is normal, since (for my small amount) that tx fee was even bigger than their 1.69%. Whether that bit of information needs or not to be written down, I don’t know; maybe.
8. Internals. Since it boasts CoinJoin basically even in its name, I’ve been somewhat afraid that the funds will be combined with other funds, but the link between source and destination will not be broken. But I’ve checked the deposit address and at the moment the coins were sent to me (mixing is over), those initial funds are still at the initial deposit address. Nice! (actually - even after the second mix the initial inputs were not touched!).
We take good care of the quality of mixing and make sure that it's mixed properly!
10. TOR again. I’ve made a second mixing using the TOR browser. Everything went good, including recovery from the Letter of Guarantee, but I’ve also found two bugs:
* here the Order Status Link is also a clear net link
* I’ve set mixing time almost 25h and not long after confirmations, the page has shown 00h 37m 25s. It’s a display bug, since after the 37m have passed it has shown correctly 23h59m59s and at the expected time the new tx was sent to me.
Yes, we received the feedback about the clearnet link in the Tor browser already in previous comments, nevertheless, thanks for the feedback again! And regarding the timing, it shouldn't be the case of course. We will check that!
Thank you very much for your overall feedback! It helped us to find improvements. Hope we will here more feedback from you in the future!