Hi GazetaBitcoin, we have recently seen your last message that we didn't reply on your review. We really apologize for missing that out and thank you for reminding us! Your feedback is really important to us and we want to do our best to follow all of your suggestions.
Premium review and suggestion spreadsheet#10
1. The first impression the website offered me was that it looks too crowded. Chosen colors are relaxing the eyes, but the homepage, to say the least, is overcrowded.
We chose this style of design and content, to not only target people that know what Bitcoin mixers are, but especially people that are newbies in this subject matter. That's why, for us, it's important to add all the important details to know what a Bitcoin Mixer is, why it's important and how it works. Also, to make it easier, we use different illustrations and animations.
2. On the homepage there is a banner showing various companies (Yahoo!, Yahoo! Finance, Yahoo! Money, Cryptonews etc.) but the banner has no explanation to state why those companies are listed there. Perhaps they are partners on UniJoin, but, even so, there should be an indication for that (something like "Official Partners"). Moreover, when clicking on Yahoo! name, the displayed page is not Yahoo!'s homepage, but Yahoo! News homepage. Maybe this name should be replaced with Yahoo! News.
3. If the above mentioned banner is a list of official partners, then maybe it can be mentioned at the bottom of the page, for making homepage look less crowded.
Thanks for this feedback. We can add this in the mentioned section. And you are right, it's not posted on the homepage but on various other sites of Yahoo!, which are:
Yahoo! News,
Yahoo! Finance,
Yahoo! Money,
Yahoo! Lifestyle &
Yahoo! Entertainment.
4. When switching the website localization to Chinese, from the button placed on the top-right of homepage, China's flag is not displayed. Besides, the "N" from "CN" is also not entirely displayed.
Can you please let us know which browser you used when you saw this? We have tried various browsers, Tor Browser included, and everywhere it looks just fine. To identify and optimize this we would like to know how exactly you saw this.
5. Another element of overcrowding the website is the presence of "Start Mixing" / "Mix Now" buttons, which appear everywhere. On home page these buttons appear in four places: on top-right corner of homepage, under the "Make your Crypto Finances Untraceable" title (both being on the upper area of homepage), under "Use UniJoin To Anonymize Your Cryptos" title and under "Your Anonymity Is Our Priority" title (both being on the lower area of homepage). Besides, when accessing any area of the website by clicking its various buttons, on each section there is again a "Start Mixing" or "Mix Now" button. Example: click on the buttons from the top of homepage - Why UniJoin, Referral, Pricing, FAQ, Blog, Contact Us. On each of these pages there is a "Start Mixing" / "Mix Now" button. It seems somehow pushy for the user, like the website cares only for mixing coins and thus it tries to determine the user to click on mixing buttons on absolutely any area of the website. Perhaps it would be a better idea to have the button displayed only once or twice on homepage and to be removed from the other website sections, thus having a section of the website dedicated to mixing the coins. As comparison, image an email provider homepage where you would see in 4 places on the homepage the fields for entering user / password. Furthermore, there is an inconsistency regarding the name of these buttons, as in one place the name is "Start Mixing" and in another place the name is "Mix Now". Perhaps, for consistency matters, all these buttons could have a unique name.
That's really a great feedback, thank you for that! We will see which buttons to remove to not make it seem to pushy for the users and don't make it too overcrowded with the CTA buttons.
6. When the user starts the mixing process, on the page named "One Last Step Before Mixing Your Coins!" is a field named "Order Status Link". The URL written there appears truncated. Perhaps the respective field can be enlarged a bit, thus the entire URL is visible?
For web design and user experience purposes, we found it important to have all the three details at the top, to have a better overview about this mixing order and that's the reason, why the box for the order status link is so small. However, what we can do, is removing the Order ID from there (as it is already mentioned in the order status link) and lengthen the box for the order status link, to make it fully visible. However, the copy button also copies the whole link.
7. Still on the "One Last Step Before Mixing Your Coins!" page, there is a warning, saying "If no funds are received within the remaining time, this link will be deleted [...]". However, there is no time counter displayed there.
Actually, there is a countdown on the middle of the page, right above the wallet address with the QR Code. Here again, please let us know what browser and what options you are using. Probably it's because of the security level you are using on the tor browser which disables some features.
8. Transfer-wise, the system is working on its basic parameters, meaning that I successfully received my mixed funds with the default delay time. However, I would suggest to have this test performed on various settings of delayed time, in order to be sure that it works properly on any amount of time set as delay.
We are glad that this has worked well. Almost always, the mixed funds are sent within the transfer delay. However, if a large amount is to be mixed, it has to be fully coinjoined, and that can take more than just an hour. But, of course, there is a message that states just that, to clarify the users.
9. Other than these, I tested the website menu functionality and all buttons are working.
10. Localization-wise, I would advise to UniJoin to try to recruit natives from all the languages in which the website is localized, in order to perform a full proofreading check and spot all translation problems. Seriousness in writing, having no typos, having all the text localized not by translating the words, but also idiomatic, may be crucial in giving a first good impression to website visitors. Otherwise, if many grammar / typos are encountered on various localizations, users may think that the website admins are illiterate and they may lose their enthusiasm in using the services. So far I searched the text only on English localization and it looks fine, but I can not say anything about any other language supported by the website, as I don't speak the respective languages.
We already did this with a few languages and there are more to come. Thank you.
I will end here this feedback, but I will come back in case I will find any other bug on the website or in case I'll have more suggestions.
Congratulations, UniJoin!
We really thank you for the detailed feedback GazetaBitcoin! There are points and suggestions, which help us to optimize our page according to the needs of our clients. If there is anything else you have noticed, please don't hesitate to drop a comment again. And again, we apologize for replying late to your feedback!
