For almost 24 hours, support has been ignoring. The forum has already reached 3 people with the same problem, and how many are sitting silent. This is clearly not a basic situation.
Yeah I understand. I am just saying that eXch won't run away with your funds; I am not saying that the situation is not problematic at all.
If I understand well, it looks like their ETH software is blocked/congestioned because of a pending low fee transaction.
Their ETH node height is currently "N/A" btw:
This would not be the first time they have an issue with Geth, as per their note on the website:
-snip -
The Ethereum node software stack that is released as "stable" on the official site currently contains a lot of critical bugs. Random crashes, blockchain desync and even blockchain files corruption happen to our Geth instance at least 2 times per week, which makes this software extremely unstable for the production use. Geth core development team are extremely incompetent and refuse to admit or investigate such bugs while their universal solution is to resync the whole blockchain whenever their product brakes itself (example issue of an unfixed bug). [snip]
In all cases, we can't do anything else other than waiting an answer from eXch
