Topic: [FAILED]Butterfly Labs 30 day countdown to the end of September - page 4. (Read 69478 times)

Additional Notes
Complaint: When I purchased the hardware from BF Labs the expected delivery date was by the end of June. We are no in September and I still do not have my product. Due to the significant difference in delivery time the product no long has value to me. I have requested a refund with the company and was denied even though they dont know when my order will ship.

Desired Settlement: I would like the amount that I paid for the item refunded and the order canceled out.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because:

As mentioned in the response letter some customers are trying to gain the system by canceling their orders purchased by bitcoins. This is not the case for me i made a purchase by credit card. In the response it also states that they expect to have their back log fullfiled by the end of september. last time i listened to their estimate i ordered their product and have now been waiting 5 plus months. Due to the gross underestimate of time to ship their product the product has become more or less worthless in the market place. I have never had a pre order item go this far past its expected ship time and a company continue to refuse to cancel the order and refund the cost. They run their business in bad faith and it hurts the customers that purchased products from them. I would like to be done waiting in this never ending production queue and have my order canceled and refunded.

Regards,

***** ****

I never thought I would say this Incubus but I totally agree.

I don't think I am filled with hate, BCP.  I am just so devoid of anything interesting or positive in my life that my only joy is trolling on the internet.  It's a common problem for people like me.  I have nothing meaningful in my life, so I seek out attention and camaraderie through posting lies and misinformation to drum up drama wherever I go.  It's pretty fascinating to watch the mental gymnastics I have to go through to get to where I am. I am an Olympic level nutbaggery by anyones measure... it's just a shame I'm allowed contact with clients, who knows what kind of damage I do with my little illegal "Asic company" I  run in Kansas.

1. Refunds?
2. Misleading advertising?
3. Slanderous posts?
4. Dismissive attitude to serious customers questions?
5. Ethical issues with regard to their sales practices and promises for delivery?

Aw damn it I forgot FUD!! FUD!!

I just need to go to the urban dictionary to figure out how a 39 year old should speak.

Maybe when he grows up, we can use big boy words to talk to him.

He moves around a lot to.... Clarksville, TN Fort Collins, CO Roswell, GA Gardner, KS ... Wonder why

He moves around a lot to.... Clarksville, TN Fort Collins, CO Roswell, GA Gardner, KS ... Wonder why

Yes you are an asshattery, nut baggery, douche canoeing, twat waffling troll!!

(did I say that right Josh?)

Good job man, the second BF Labs stopped issuing FULL refunds when they were lawfully requested they crossed a line they will likely regret.  We need more people like you to stand up to them.  This wanna be libertarian crowd here seems intent to just let the BFL's and TH's of the world do whatever the fuck they want whenever the fuck they want without consequence.  There is also a number of people here who will say all kinds of crazy things when it comes to the law surrounding this stuff.  All I will say is BF Labs is selling a retail product on the internet and retail sales/sales contracts, consumer protection, mail order (internet selling) have been around for many many years and the laws surrounding them are old and well tested.  The libertarian crowd here seems to thing some wild things about these laws and for some reason seem to think that the business model used by ASIC manufactures to date is normal.  IT IS NOT, the real world doesn't operate like this for a reason (a very good reason) and it's called the law...  It won't be much longer before one or more of these companies find this out, with more Joe six packs jumping on the BTC train everyday, these antics will be long gone and we will all have found memories of the jokes we call manufacture's today.

UPDATE:
Civil complaint filed and accepted in my home state in Pennsylvania, also the Pennsylvania Attorney General is investigating, I'd be interested in accepting any Affidavit's or if anyone would like to be a witness PM me.  Being a witness would be better since affidavit's may not be admissible because they could be classified as hearsay.  So if you live close, let me know.  Also any advice or support would be appreciated.  Any small win here is a good thing, if I can get a Judgement against them others may take it as an example for their own cases.

I've followed your endeavors Phin & its good that you help the homeless & other things,but you giving in to a bribe is unacceptable.You let Josh control you WTF

I keep things simple & that's what the 10BTC bet boils down to,Josh pays you you to shut up,you have been bought,end of story.Enjoy your new found wealth,10BTC= $7,500 ATM..............................

Good luck with the Satoshi Forest thing    Remember,2 rights don't make up for a wrong  

Speaking of dinner, did you know that I'm heading to Florida to orchestrate Thanksgiving at Satoshi Forest to feed the homeless? I'm leaving out next Sunday and won't be back home to probably the following Monday.


http://www.youtube.com/watch?v=mi2_Exm88RI

Here is the actual prediction from Josh:


A word about customer service and shipping.
We are aware of the customer service issues surrounding BFL at the current time. I would like to apologize for the delay that some people experience when trying to contact the customer service team.

We are working through the queue as quickly as possible for both shipping, RMA, general customer service questions and shipping. At this time BFL employees over 100 people to handle all aspects of our operation. Given the nature of this business it is difficult to find competent, intelligent people for some of the more backed up areas, such as customer service. While we have been able to hire an adequate number of people for shipping and assembly, due to the requirements of customer service personnel to have at least a rudimentary understanding of bitcoin it is very difficult to find people able to work the customer service side effectively, especially when you are dealing with not only bitcoin, but bitcoin mining which adds just one more layer of complexity to the situation.

I realize that this is no excuse for inadequate customer service and I am not trying to duck our responsibility to our customers but I do want to at least explain the current situation in our offices.

Believe it or not we are constantly trying to improve and get caught up with our customer service and order shipping. We have shipped nearly 40,000 miners so far with just under another 10,000 to go. Our shipping and assembly teams ship between 600 and 1000 units per day. We are almost to the end of the minirig order queue which will free up a lot of resources for manufacture and shipping of the other product lines. I expect to be done shipping with all back orders, including those that have ordered in the past few weeks, within 3 weeks, most likely sooner.

Again, there is no excuse for poor customer service and I am very sorry and apologize deeply to those that have received less than pleasing customer service response times. It is one area we at BFL are going to be focusing on in the coming weeks. I can't promise things will be fixed overnight but it is an area we are very aware of and take very seriously. We have learned a lot over the past year and we are taking those lessons forward. Our growing pains have been immense and our rate of growth has been amazing, but with that has come the problems of scaling a small startup to something as large as BFL. Until now all of our energy and focus has been on getting the miners out to our customers as fast as we possibly can. We are slowly getting a handle on things and with the conclusion of the order queues being shipped we will be poised to really make sweeping, positive changes going forward.

Again let me offer my apologies but we are working on improving your customer experience. You are not being ignored and we care about listening to what you have to say. All I ask, and I realize it is a lot to ask at this point, is for a little more patience. We are nearly at the end of the tunnel and the future looks very bright indeed


#END#

Speaking of dinner, did you know that I'm heading to Florida to orchestrate Thanksgiving at Satoshi Forest to feed the homeless? I'm leaving out next Sunday and won't be back home to probably the following Monday.

Yes you are an asshattery, nut baggery, douche canoeing, twat waffling troll!!
(did I say that right Josh?)