Topic: [FAILED]Butterfly Labs 30 day countdown to the end of September - page 7. (Read 69478 times)

You seem to fail to see they've cleared the bigest hurdle... Mar/Apr.  They'll be done LONG before March 2014... heck, they'll even be done before the end of the year.  I'll bet you 1BTC right now that they'll be done before Dec 15th.

Lol, I remember my old man saying, "close only counts in horseshoes, hand grenades and shit fights!"

"Close" only counts in horseshoes, when using shotguns or nuclear weapons.

Anything else is a complete failure.

My $.02.

You can never say "Sales Stopped" when folks like you are around. You take it as a literal when clearly there are folks (like yourself) who would still pay $22k for 500gh in November.


Further, March 2014 was based on clearing ALL backorders, which is inclusive of the 6+ months they still have to ship. Josh missed the "Clear April orders" by 118 days.......... so close!!

Monarch "August Tapeout"
Monarch "December Shipping"

At what point do you pull your head out of the sand?

Dude,they are STILL 6 MONTHS behind.................WTF makes that a good thing     You are one sad little Joshmonkey   

Wow, the little singles jumped forward about 2.5 weeks.  Kinda shoots a hole in your March 2014 prediction.  The minirig also shoots a hole in your SALES....STOPPED lol.

Perhaps this is why they're not shipping to customers?

So the Friday update looks like this:

Friday, November 15,2013 Shipping Update

Jalapenos 5 gh/s: May 24, 2013

Little Singles 25 gh/s and 30 Upgrades: May 14, 2013

Single 50 gh/s and 60 Upgrades: April 25, 2013 pay date

MiniRigs: Now shipping Nov 2013 , All June 2012-October 2013 MiniRig orders complete.


Which leaves the burning question:

WHO IN THE HELL ORDERED A MINIRIG IN NOVEMBER OF 2013 THAT NEEDS SHIPPING?

p.s. still haven't cleared April. Monday as I predicted.

You mean that somehow the mantra of fire your customers is not keeping the sales funnel full?  I guess coming on BTC talk and being a cunt is not drumming up enough pre orders, maybe he should try harder!

Well, I did my best to fuel the fire.  I complained to the FTC, the Kansas City BBB, the Kansas State Attorney General, the Johnson County District Attorney.

I would speculate that when the number of complaints reached 100, the Kansas Attorney General started taking a serious interest.  That is going to be an uncomfortable situation for Josh, given his background.

SALES...........STOPPED

I dont recall Josh ever using that tone before. If you wouldnt know him any better, you might even think he is sincere. Makes me wonder, what changed? Are they finally getting some heat from the FTC or something?

 Oh, just fuck off, Josh.

 You've made a career out of ducking responsibility and fucking people in the ass (unlubed) while deriving orgasmic pleasure from your power-tripping. This "apology" seems about as genuine and honest as your previous shipping estimates.

 If you want to take responsibility for your actions, do the honorable thing, quit your job at Butterfly Labs, and pass the mantle to a pro.

 Maybe then the healing can begin, but so long as you remain at Butterfly Labs, your company is tainted by your unforgivable historical contempt and arrogance.

 You should have at least kept your commitment to follow through with Seppuku back in April.

 https://forums.butterflylabs.com/bfl-forum-miscellaneous/632-getting-ready-april.html#post9395

Here is the actual prediction from Josh:


A word about customer service and shipping.
We are aware of the customer service issues surrounding BFL at the current time. I would like to apologize for the delay that some people experience when trying to contact the customer service team.

We are working through the queue as quickly as possible for both shipping, RMA, general customer service questions and shipping. At this time BFL employees over 100 people to handle all aspects of our operation. Given the nature of this business it is difficult to find competent, intelligent people for some of the more backed up areas, such as customer service. While we have been able to hire an adequate number of people for shipping and assembly, due to the requirements of customer service personnel to have at least a rudimentary understanding of bitcoin it is very difficult to find people able to work the customer service side effectively, especially when you are dealing with not only bitcoin, but bitcoin mining which adds just one more layer of complexity to the situation.

I realize that this is no excuse for inadequate customer service and I am not trying to duck our responsibility to our customers but I do want to at least explain the current situation in our offices.

Believe it or not we are constantly trying to improve and get caught up with our customer service and order shipping. We have shipped nearly 40,000 miners so far with just under another 10,000 to go. Our shipping and assembly teams ship between 600 and 1000 units per day. We are almost to the end of the minirig order queue which will free up a lot of resources for manufacture and shipping of the other product lines. I expect to be done shipping with all back orders, including those that have ordered in the past few weeks, within 3 weeks, most likely sooner.

Again, there is no excuse for poor customer service and I am very sorry and apologize deeply to those that have received less than pleasing customer service response times. It is one area we at BFL are going to be focusing on in the coming weeks. I can't promise things will be fixed overnight but it is an area we are very aware of and take very seriously. We have learned a lot over the past year and we are taking those lessons forward. Our growing pains have been immense and our rate of growth has been amazing, but with that has come the problems of scaling a small startup to something as large as BFL. Until now all of our energy and focus has been on getting the miners out to our customers as fast as we possibly can. We are slowly getting a handle on things and with the conclusion of the order queues being shipped we will be poised to really make sweeping, positive changes going forward.

Again let me offer my apologies but we are working on improving your customer experience. You are not being ignored and we care about listening to what you have to say. All I ask, and I realize it is a lot to ask at this point, is for a little more patience. We are nearly at the end of the tunnel and the future looks very bright indeed


#END#

Josh just did it again. He predicted they'll clear all orders "in two weeks".

Yeah, this is the kind of information i want turned into a clock that runs in reverse and continues to add days/hours to the clock until the backlog is Actually cleared,
It would be a GREAT deterrant for anyone who wants to order from BFL to see a big clock in the negative showing "Hey we missed our estimate again, Again, heres how badly we missed it"

You may very well be right.

I say they will be done earlier. Not because I expect shipping to pick up pace, but because order volume will have dropped significantly and these 65nm miners are beginning to get pointless. As a result many of these orders will be converted in to 28nm orders that will be delivered, well maybe 12 months from here by which time they will have become equally pointless and perhaps there will be an upgrade program to their 20nm chip .