Topic: FORTUNEJACK.COM |Deposit 777 play with 1777 mBTC |Live Casino, Slots, Betting - page 143. (Read 465252 times)

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Hey there, I did double-check the ins and outs of your case.

Unfortunately, there's nothing I can help you with as you're account violates the terms and conditions policy. More specifically speaking, your username has been associated/linked with other accounts registered/operated at FortuneJack.

The proofs on our end do contain sensitive data, including IPs, email tags and usernames.

If there's a need for providing them to the community (if you allow us to do so - of course) - we can showcase them all here.


Cheers,

You had been answered couple of times about this same question you are the one who's ignoring the fact , You are lucky because even how denial you are from all the explanation given to you , FortuneJack is still calmly answering you and addressing the same question over and over again.
Look that almost how many pages from this thread is from your issue while this should be a ANNouncement thread but time answering you was given from time to time, Hope you'll consider that also and try to Give way in KYC asked for this to have closure once and for all.

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Hey there, thanks for the feedback.

The simple answer would be no - not all the customers are required to go through KYC. Not to say, the vast majority of the customers are never required to do so - as mainly it depends onto the case the user is involved in - if it's sensitive in terms of business relationship, then it might be indeed crucial to get it done.

I want to make sure, will all the new accounts on Fortunejack when they want to request withdrawal will have multi account  case? and finally ask for KYC? it's kind of a way to force all customers to be KYC, right? wouldn't it be fairer to ask the customer to make KYC before making the first deposit    so no one feels trapped. BTB88 does this so there is no KYC then no deposits or games.

Hey FortuneJack I know tennis Australian Open already started but do you have any special promos regarding Tennis going on? Could not seem to find any and just hunting around for the best ones;) BTC is up,,, so it is exciting now to bet;)

Thank you in advance!

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Please read the above-mentioned replies from our end regarding the requesting the KYC.

As for the second question, the upcoming decision will be surely influenced by the outcome of the Know your Customer procedure.

Either we will be crediting the stake or a win - but for now we cannot choose the one as it depends onto the results we receive.

Wow, Thank you for your sharing, it's means a lot for me or even to our community for awareness on such case like that.

Yea as explain above, It's were funny case.

Already send send PM with my username to @FortuneJack / Tornike.

Felt got Ball 8, I've capture about the winning  :

13 rest balance+ side bets (8+26+101) + (I dont remember about rest main bet won or not) = 148 $
It's around 2-3 december worth of = 0.008 BTC ~ and withdrawal is rejected.

Let's see about update by @Fortunejack.

Yea I'm not sure should be fight or not, cuase this are funny case.
Does they wont pay? It's could be interesting. or maybe scam accusations?

Then please answer my question instead of keeping on ignoring it as if it doesn't matter.

Also, suppose I DO end up doing KYC - what happens next? Will I receive my win in full?

Because right now the aftermath is not clear to me at all.

No updates will be made regarding the KYC request - please stop spamming the same inquiry all over again, as it doesn't/will not influence the decision.

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Tornike

I understand you have the "right" to ask for KYC, but are you saying that you suspect that I did something suspicious here? If so, what exactly you think I did in this situation that you find suspsicious?

At the end of the day, I truly won this bet 100% fairly at very reasonable odds that were given to me at the time, which I found to be very fair when placing the bet, because the match was very even without any clear favorites.

I still don't understand why my player dropped as much as he did after a few hours, but that's not my fault that this happened or up to me to decide/control. I really don't believe that I deserve to be forced to do KYC in a situation like this where I've done nothing wrong at all.

I appreciate your cooperation & willingness to change your decision, just to me this is very confidential information that I (and several other members here) don't believe is necessary to be used or shared to solve a normal situation like this.

Some people might not really care, but to me this is a very important + sensitive topic, and I don't believe it's right for me to be forced to share my personal information with an organization I know nothing about, which goes against my personal will.

So I kindly ask you to solve this case without the need for KYC because there's really no need for it, and because I'm personally against sharing my personal ID with any company online - it's nothing personal against you, this applies to any company online in general. It's just something I'm not comfortable with and doing so would completely expose my privacy in a way that makes me very vulnerable. This is also exactly why I decided to sign up + bet with a crypto site like yours instead of a regular/popular fiat bookie, for the sake of privacy.

I know this can be fixed without KYC, and I would really appreciate it if you can cooperate with me on that. And if that means compromising on a slightly smaller winning, then that's fine with me as well.

I really look forward to fixing this soon so we can all move on from what happened already and not have to talk about it anymore - thank you in advance!

I've experienced the same story as yours recently. You should've fought for it as I did. I even don't remember the last time I played there in 2018 or so, to try dice, and in 2021 they accused me of abuse, block withdrawal, etc. So strange! I thought so because of IP since I use VPN or whatever.

You should reply and explains the situation, and since you haven't made a deposit, you should be able to explain the situation more levelheaded.

Even though my case was solved in no time, it still gives me a chill. You know I used Roobet, Duelbits, Bitcasino, and never experience such a thing.

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Hey there, thanks for sending your feedback.

Unfortunately, multi-accounting is prohibited at the properties of FortuneJack. If it's the case then I will not be able to help you out.

Please send me your username via PM so I can double-check this case for you.

A month ago I'm join as participant on Discord promotion held by @Hhampuz.

In sort story, I got free spins slots then win around 10$~. Then I play some BlackJack with final 100$ (not really remember valued on BTC).

I do withdrawal then they rejected and my account suspended.

The suspend on the grounds I have multiple accounts (It's not about I'm abuse promotion, I never do it), Those all accounts are not mine, but It's probably connected by IP. In my country we can't have special of IP or privacy.
They are IP are shared.

I'm not sure would to apply some scam accusations, since those are free spins, but In other things, they already denied my to playing anymore.

Just want to share. Please consider to playing at Fortunejack, wish you have no such experience like me on future.

Under the section of terms and conditions - CUSTOMER DUE DILIGENCE:


How can be the high risk defined?


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@shield132

It's not about us considering that the OP was the one who caused the bug. Us requesting the KYC after the poll was due to changing the decision regarding the user's case. Once we talk about us as a company crediting the user and him as a customer withdrawing amount, we're still in the partial business relationship. As explained earlier, both in our comment and within the terms and conditions section, we cannot do the business with an account that has gambling activity pattern in the past that was suspicious in our point of view (not saying it directly, it's just an opinion).


Last but not least, here's another section of the TC that can be as well applied to the case which we don't in any way.



Let us know if there's anything we can add to this case - will gladly participate.

Yes I keep asking and would have stopped a long time ago cuz they STILL haven't given me an answer and keep ignoring my questions.

Honestly, it's just extremely rude, unprofessional & disrespectful from FJ.

First they didn't want to change anything, then with community vote they decide to do something (still don't know what exactly), and now they force me to do KYC, wth?! What next?

I do KYC and then they ask me for more things? Or how long are they planning to keep dragging this on for? This could have easily been solved by now and they keep making everything more complicated for no reason.

There's absolutely no reason for KYC to solve this and if they realize it was their mistake then they should own up to it without forcing me to send them any of my personal documents that have nothing to do with this situation.

Also as shield said they never mentioned anything about me having to do KYC before the poll or during our conversation, why bring it up all of a sudden right now after the results of the poll? Honestly it's pretty unbelievable.

Like absolutely no respect at all for my privacy, perspective, or the scope of this situation. It's really sad it has to come down to this and that they can't seem to agree to solve it without me sharing my personal information.

for fucks sake, man!! ever since FJ requested KYC, it's been a never-ending spam fest filled with massive pyramid quotes coming from you almost on the daily


i think i speak for [almost] everyone in this thread when i say: knock it off!!!!

Had FJ not made their mistake to begin with, I would have my winning amount 2 months ago and would have been able to withdraw it as per usual without any KYC, just like I would have if I won any other regular bet on that day.

Yet now FJ realizes their mistakes and instead of honoring my win as they should have 2months ago WITHOUT KYC, now they're asking me to do KYC? I mean seriously?

Why is that? What for? I honestly don't get it and it doesn't make any sense.

If this happened with any other crypto bookie or I bet on any other match I wouldn't be forced to do this, and I would like them to treat this as any other normal situation and make their final decision without KYC because it has nothing to do with it and my personal information should have 0 impact on their final decision regarding this case.

It's a never-ending war but I still hope that one day we will see the old face of this thread where people were posting about promotions and others.

You should see their ToS before registering on this website. Words like sorry, I didn't know that, I'll read it in near future, etc, doesn't work there. Then FJ would also say: Please forgive us, it was a mistake from our side to cancel your bets, just forgive this time and we will never do that.

It's obviously clear, right?

Btw on another hand, I would love to hear why FJ requests KYC in similar cases. Do they have some doubts that bug was manually caused or what? But why didn't they request this before the forum's poll? When the user was still complaining a lot?

Edit (but it doesn't answer my question about why KYC wasn't requested before Poll):

Obv that's what it sounds like, but they need to explain and give me a valid reason as to why they are forcing me + are so strict about me doing KYC when it can be easily avoided & solved without it.

they aren't being direct but its pretty clear the answer is 'no. we will not give you specifics and we will not pay you unless you send the documents.  you have 7 days'