Topic: FORTUNEJACK.COM |Deposit 777 play with 1777 mBTC |Live Casino, Slots, Betting - page 144. (Read 464809 times)

I understand that you have the "legal" right to ask for it, but WHY exactly are you asking for it? What kind of information are you trying to get from me by doing KYC with regards to this case? Why is this so important for you to know?

In what way is it going to help you make a final decision? Or why should it even have an influence your decision in any way at all? Will your decision be any different if I was from the United States and 35 years old, than if I was from Argentina or Belarus and was 28 or 48 years old? Does it really make a difference or matter to you this much?

Please answer these questions because I still do not understand why you keep pressuring me to do KYC when it is such a simple case and I have done nothing wrong or suspicious on my end for you to require this kind of personal information from me, which I believe is completely unnecessary to solve this matter.

Just because you CAN ask for it according to your rules, doesn't mean you SHOULD. Especially because this is a very similar case and there is nothing too complicated about it. If you feel like this is complicated then it is because you decided to make it complicated by canceling my bet initially, and I shouldn't have to be penalized for it or pressured to do KYC because of a mistake you made against me.

Unlike most people who don't mind doing KYC online, to me my personal data & information is extremely valuable and confidential. It is not something I am comfortable with or willing to share with any company online, let alone a gambling site in an offshore destination.

Keeping my personal information private is one of my biggest values, priorities, and rights as a human being; and sharing this information with a non-government organization online who I know nothing about is too big of a risk for me and a complete invasion of my privacy. With all due respect, I have no idea who you are or what exactly you're going to do with this information after this situation gets solved, and for you to pressure me into doing KYC for such a small & simple case is unnecessary & disrespectful in my opinion.

Once again, I respect your rules and understand that you have the "right" to ask for it due to some extreme cases, but it has to make sense and should only be done in extremely rare cases where you believe I may have done something wrong or suspicious - but this is not one of them as I haven't done anything wrong on my end for you to require me to do share my personal information.

I kindly ask you to respect my privacy + perspective on this topic, and let's both come to a conclusion that doesn't involve me having to do KYC when this can be easily solved without it.

Thanks in advance

-
Company has the legal right to ask for the KYC, it's not us forcing you to go through it by any means.

It's up to you to decide, basically as described earlier by fellow community member, you've approximately 14 days left to make a choice.

Afterwards, we might terminate the account and there will be no other way of getting the funds back.

Let's not talk about whether it's fair or not to send the request, as you've already accepted the policy (basically giving us an ability to do so). As explained earlier, it's indeed essential for us a company do it as defining suitability and risks involved with maintaining our business relationship can not be judged without knowing the customer.

The discussion ended, will be pinging you here or via email from time to time to give you the notice in order not to miss the deadline.

As after 2 weeks period from sending out the requested email, termination of the account might occur.


-
Team FJ

I would just like FJ to give a logical reason as to why they would want me to submit KYC.

And if I do, then what exactly is this going to solve or do for them?

Also, why can this case NOT be fixed without KYC?

There has to be a valid or logical reason/explanation for them forcing me to do KYC when this can easily be solved without it, and I would like to understand what it is.

Saying that because this is a "complex" issue is not valid enough because I don't find it complex at all, and it would not have been complex at all in the 1st place if they didn't make a mistake on their end. And now they are forcing me to submit KYC because of their mistake? Cm'on

If that's their only reason, then how is it fair or right for me to have to go through this process when it was not my fault at all and other users don't have to do KYC for much larger bets?

I understand you cherish your privacy but rules are created to prevent chaos and if the casino doesn't follow it, then what's the purpose of creating the rules in the first place?
It good you also know that a lot of there have won more than you, they were not asked to undergo KYC  and if you read the site terms and condition very well you'll understand they have every right to ask their user to go through KYC if the issue has to do with complexity.
Furthermore, their says

"7.7. You are obliged to submit to the Company all KYC and CDD documents requested by the Company during 14 (fourteen) calendar days after the request is made by the Company. If You do not meet the set deadline the Company shall have the right to block and terminate Your Account and confiscate all funds available on Your Account."

 

Then you are still naive about how crypto gambling works then (forgive my language if it sounds rude to you) and I will advise you to always read the TOS and rules of every gambling site before using it.

But why do you need or want my personal information/KYC for exactly? What benefit are you going to get from it or what is the purpose behind it for this specific situation?

I really don't understand why it would be necessary to do it, or why you are trying to force me to KYC.

Because to me there is no logical reason for doing it in this particular situation, and several community members here agree with me on this as well.

-
Unfortunately, there's only one option to root for, without further escalating the case.

We did reconsider your request with our Fraud and Risk Management department. As a result, KYC turns out to be a must for us to make a final move onto this case - the team is kindly waiting for you to accept it, we will try our best to make it as smooth as it is possible from the customer's standpoint.


-
Tornike

The problem I have with the 2nd part is that it's a completely gray area and isn't black & white. I know for sure there have been thousands of people who placed and won much larger bets on FJ (plus other bookies) than me, who were able to withdraw their funds without any problems or having to submit KYC. And here I am being pressured & forced to do it for a much smaller amount for something that should have never happened in the 1st place & could have been avoided.

That to me is very unfair and I don't believe it is right for them to force me to submit KYC when I did nothing wrong in this situation and it was their mistake to begin with. Otherwise, we wouldn't be having this conversation right now and I would have had my winning amount 2 months ago as I should have (or bet with another bookie), without KYC.

Also, this is not one of those cases where there clearly needs to be a big investigation because of something shady that happened on my end; therefore, there is really no need or purpose for me to do KYC in this situation.

It is 100% their choice whether they want to fix this with or without KYC, yet as of now they are choosing to force this onto me, which they can easily choose not to do as well (and would be the right + fair thing to do).

So once again, I kindly ask for them to respect my privacy and that we can solve this case without having to go through this very complicated and lengthy process - and I would greatly appreciate it.

And I 100% guarantee you that if something like this happens again in the future, I will gladly submit KYC without any problems (even if I'm not technically at fault). But considering this is the first time something like this happens to me and I wasn't expecting this at all, I'm asking for a very fair request and I'm sure they can let it go this time and give me a warning for the future if this happens again.

I would greatly appreciate their cooperation and I hope we can solve this soon

Most of us here aren't comfortable with sharing our information, not only overseas but just overall. Personally, I don't like when they ask: Hey bro, give me your KYC and I'll decide later what to do. But... (Continue in the second answer)

It doesn't matter here. If their TOS is created according to protecting every standard and it was included in their TOS to include your KYC in such cases, then they are right. There was a mistake from their side in your case and the community helped you, changed the whole situation, now you won't be forgiven too for your mistakes, that will be just unfair.
It's not a street market to deal with random things.

Everything is up to you guys, hope you'll have a smooth conversation and agreement.

As shared by LEVSKI7, I am not the only one who isn't comfortable with sharing KYC and personal information with a gambling site from overseas, and this is really not such an intense case that should require me to submit KYC. Most members agree with me on this as well.

As I said, it was my mistake for not reading this section about potentially needing to submit KYC to withdraw funds - I apologize for not reading this section and not being aware of this initially, and I kindly ask FortuneJack to cooperate with me on this without the need to overcomplicate it or pressure me to share my personal information (which to me is extremely important & confidential).

Why can't we both just peacefully solve this in a simple way and move on? I really don't want to keep dragging this forever and I am politely asking FortuneJack to cooperate with me on this so we can both move on and not have to worry about this anymore.

I respect their rules and apologize for not reading that part when I signed up if that's what it says, but at the same time I don't believe that in this particular case I should be forced to submit KYC  either.

I hope FortuneJack respects my privacy and let's all come to a conclusion without overcomplicating this scenerio! 

That is your fault only because you don't read or most likely you are just a liar.
I see that you are just repeating stuff like parrot so I don't think you are very intelligent person afteral.
Better respect their website and terms or just move on.

I was initially on your side like Fortunejack feedback is showing, but this is just getting silly from your side.

Honestly, FJ has already provided several options to EpicChamp since they know that they messed up, but this issue isn't getting resolved since they aren't able to reach a truce.

I don't support the condition to provide KYC to recover winnings, but it seems like EpicChamp doesn't have many options here.

Both FJ and EpicChamp are in a tough situation here which can only be resolved if one of them gives in(FJ returning complete winnings without any conditions or EpicChamp accepting partial winnings with conditions) which I don't think will happen anytime soon.

I can honestly tell you guys that I genuinely wasn't aware that I'd ever need to do KYC on FortuneJack when I signed up, considering that they're a crypto gambling site, unless the issue had something to do with a massive amount (of $50k+) or that they suspected that I did something illegal/suspicious (or something along those lines).

This is honestly a regular case and this whole mess could have easily been avoided had they not canceled my bet to begin with - that's all I'm trying to say. There was no match-fixing involved in this match and I did not do anything suspicious here for them to pressure me to submit KYC.

And if it was in the rules when signing up, then I sincerely apologize for not going through that section or being aware of it - but I can promise you that I did not know about that at the time or else I wouldn't have signed up in the first place or placed any bets with FortuneJack.

So if FortuneJack can kindly let it go this time & solve this case without the need for KYC, and use this situation as a warning for next time something like this happens I'll need to submit KYC - I would greatly appreciate it. And if something like this does happen next time, I can promise I'll be prepared for it and would have no issues submitting KYC if requested.

But for the time being, all I ask is that you kindly respect my privacy and solve this the normal way without having to make it so complicated or go through this entire process.

Thank you very much!

(Many members here also agree with me that doing KYC in this situation should not be mandatory and that this situation can be resolved without that)

I also agree KYC is something that can be requested at any point.

Nobody likes it, we all try to avoid it, but ultimately every time I deposit funds somewhere I know I might have to do KYC in order to withdraw. That is clearly stated in the rules.

Even if it is a tactical move from FJ, it is one that I feel needs to be accepted by the betting party in order for this case to be closed.

^  Fortunejack admitted their mistake and they are willing to pay you what you want if you submit KYC, and when you signed up on their website you knew this could happen at any time if you spent few minutes to read their terms and conditions: https://fortunejack.com/faq/terms_and_conditions
It's their website and you agreed with their rules when you signed up.

I am all for keeping privacy but in this case they gave you the option and you have the choice to accept or refuse it, and writing many words won't help you much.
Option 1: submit kyc and get your stake back
Option 2: don't submit kyc and get nothing back.

I will update my feedback accordingly.

To me this situation is very simple.

The only reason to you it might look "complex", is because you decided to make it complex by canceling my bet (when it shouldn't have been done in the 1st place) when the match was played perfectly fine from start to finish without any delays, retirements, or disqualifications. The most simple thing would have been to keep it open and if the player I bet on won then I would have won the bet, and if he had lost then I would have lost it (as is always the case) and I would have 100% accepted it as such + moved on a long time ago.

But since you decided to wrongly cancel my bet and make this whole situation more "complex", I should not be the one who has to suffer or get penalized for what happened by being forced to share my personal + private information, which to me is extremely important, confidential, "sensitive", and is not something I am comfortable or willing to share with any gambling site online. It is not fair to force me to do something like this when all of this could have easily been avoided in the 1st place.

Plus, you seeing or knowing who I am or where I live or any other information you want isn't going to make any difference about the morality or the appropriate next steps for this situation. Because it's not about me, who I am or where I live - it's about what happened in this situation and doing the right thing which most members on here agree with me as well.

So I ask you to kindly respect my privacy and that we solve this over live chat or email without the need for any KYC.

Thanks in advance!

(After all, you're a crypto gambling site and allow other users to easily cash out even greater amounts without having to do KYC - so I think it's only fair that I can do so as well.

And at the end of the day, that's the whole point of using bitcoin to begin with and why I chose to bet on your site instead of a regular fiat bookie. Going against that is ironic and defeats the whole purpose of using bitcoins to make online purchases or transactions with others from anywhere in the world & without any documentation)

-
As described earlier, the complexity of the case requires us as a company to get the KYC done.

You should have already received the email regarding the details we need from your end, let us know once you will be in.

If not, we will not be able to change a situation to a noticeable degree

There are so many cases where people won much greater bets than mine and were able to withdraw their funds without having to do KYC.

So why is it fair to me to have to send them my personal information for a much smaller amount when most people don't?

There is really no need to overcomplicate this situation when it can be easily solved in a simple manner.

Firstly, I vouch the company will solve the issue and the best to move forward with your issue is not about the company respecting your decision because every gambling site has its own rules and regulations. Besides, they can not operate outside the laws of their Master's licensed holder and regulated company.

What exactly is the point of me having to do KYC? What benefit does it bring to you at all?

Have I done anything illegal or suspicious to have to go through KYC?

I really don't understand the reason for it or see the need to do this (as do other members here), and would greatly appreciate it if you can respect my privacy and that we solve this without me having to do KYC or share my personal information. To me that is the most important thing.

It is also the primary reason I am using a crypto gambling site to bet with instead of a regular fiat one, so that I do not have to do KYC if I want to withdraw any bet. And I'm sure you've allowed thousands of users on your site to withdraw much larger amounts than mine without the need for KYC.

So kindly respect my privacy and I look forward to resolving this case the regular way soon.

Thanks!

-
Despite having a huge respect to you, we cannot finalize the decision due to sensitivity of the case without going through the KYC.

Please kindly accept the request so we can move this forward.


-
Team FJ