Topic: FORTUNEJACK.COM |Deposit 777 play with 1777 mBTC |Live Casino, Slots, Betting - page 142. (Read 465252 times)

I advise you not to waste anymore time at this point since this won't benefit you once this opportunity flies through the window. Both you and FJ need to reach a middle-ground in order to solve this problem.

They have already provided their response which will probably not change which is why the ball is in your court. If you choose not to accept their proposal, you will probably receive nothing and it would be pointless blaming them in such a scenario.

Hi again , I sent pm about it. Regards..

I kindly ask that you answer my previous questions first before I can make any decisions on whether I want to do KYC or not.

If I do, how much exactly would you reward me? The 0.067 BTC stake or the 0.167 BTC win? You need to tell me all these details in advance, and giving me only a 24-hour window without this information as well as answering my other questions is extremely disrespectful and unprofessional.

And once again, why can we not solve this case without the need for KYC?

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Hey there, let me know your username, will be checking it for you right now.

Unfortunately during the weekend's demand is high and the team takes some time to manually check some of the transactions.

Hello ,

I have a pending withdrawal from yesterday night . Live chat said that sometimes payments are stack and you have to wait tomorrow for relevant team to check. Are you able to help about it or i have to wait ? Its weekend,  there are alot of matches and i cant use my account with this issue , thats why im asking.

The amount of the credits will not be/cannot be disclosed until KYC procedure gets completed.

Once again, recommending to accept and go through it within 24 hours.

Approximately tomorrow this time, most probably we will be terminating the funds along with the account.

Please take this into consideration so no unexpected event occurs that might not be changed afterwards.


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Team FJ

How could I possibly cheat or do something against their rules when they themselves were the ones who put the player who I bet on at 2.6+ odds on their site for 2-3 hours?

Perhaps it was a mistake (although a universal one across all bookies), but the fact that they kept it open for such a long time without changing it is not my fault, is beyond my control, and has nothing to do with me.

And as I said before, I don't believe there was a clear favorite in this match because going in it was pretty even, I just decided to go with De Jong because he opened at better odds than his opponent and that's it. But I'm surprised he dropped from 2.6 to <1.7 because even right now it doesn't make much sense to me why it happened.

It's just like any other bet and one that has many swings in odds before the start of the match.

And even if they know who I am or where I live, what difference will it make in their decision or matter at all? I don't see how it matters whether I live in Australia or Slovakia or Argentina or whether I am white, black, or what my background is.

I understand most people may not care so much about doing KYC, but I am a very private person who doesn't like to share my personal information online when it is unnecessary or can be easily avoided (esp with people/companies I don't know very well or fully trust); and it is exactly why I signed up with FJ in the 1st place. I was told by many people they almost never ask for KYC (you can read many comments on that on this forum), and them being a crypto bookie felt like I never had to worry about doing KYC if I ever placed + won any bets.

Now it feels like the script has been flipped on me for no reason and although I understand they are officially allowed to ask for it at anytime, they rarely ever do it and it really does not make sense to do it in this situation either considering the details of this case (and that the majority of users on their site are never asked to do it either for cases like this where there are only change of odds and nothing suspicious happening in the game/match they bet on).

P.S. In case that's something they may be worried about - I can 100% promise you and FortuneJack that I'm not some kind of criminal and that I'm definitely not going to be using these funds for anything illegal or suspicious. I have no bad intentions and I'm only planning to use the funds to pay off some debt and also to fund an upcoming trip I'm planning to go on which I'm really excited about!

I have seen many cases like this when casinos are not sure about one person being right or wrong, maybe they cheated, maybe they did something against the rules of the casino, or maybe they did nothing wrong, so that is why they ask for your KYC, they want to make sure that they have your information, give you the money, they just keep on researching the situation, if you did anything wrong that means they have your info and can "blackmail" you for the money until you give it back (not like they are going to sue someone from another nation for 100-200 bucks, no way) and if you did nothing wrong then your KYC is useless for them.

Basically they are not sure if you are 100% legit or not, and instead of trying to figure out right away, they are giving themselves time by having your KYC, that is the easy way out for them and makes things simpler for them. It is not really that wrong, it is easy to handle considering if you did nothing wrong, they will probably ignore your KYC.

#1 and 3 are not the same question.

In question #1, I am asking what do you need the KYC information for. You still haven't told me the reason behind it, all you said is that "we can ask it at any time in accordance to the rules" and that's it, but that's not a valid reason with any logical sense behind it.  

So once again, what exactly do you need this information for, and why do you want to know my personal info so much? I really don't see any value that it will bring you for this kind of case.

And in question #3 I am asking how come you don't ask the majority of people on your site to do KYC, but ask me to do it? I am one of the few rare people who is being asked & forced to do it against my will, which I find extremely rude, disrespectful, and 100% unfair.

So I would like to know why I am one of the few rare people who is being forced to submit KYC when the majority of other users don't - there has to be a valid & logical reason/explanation for it and I would like to know what it is.

Because it is not fair that I'm 1 of the few people who is asked to do this when I have done nothing suspicious, when everyone else who also hasn't done anything suspicious doesn't get asked to do it either. Otherwise, you should ask either everyone to do it or no one (unless you suspect something suspicious), but why pick on me & force me to share my personal + private information when I've done nothing wrong in this situation?

For #2:

There is a big difference between receiving the full winning amount for 0.174 BTC or my stake for 0.0672 BTC. Which one is it going to be? I need to know this in advance, BEFORE I was to do KYC if I decide to - not AFTER.

You should have already made your decision by now, it should not be revealed after I would do KYC (if I were to do it). My personal information should have no impact on your decision whatsoever because who I am or where I live is irrelevant to this situation.

And most importantly, I would like to know 1 very important thing:

Why can't we solve this case without the need for KYC?

I am sure it can be done and would like to discuss how we can make it work so we are all satisfied and it's fair for everyone. I really wouldn't want this to end on a bitter feeling when we can come to a mutual conclusion that makes sense and we all agree to.

Thanks in advance!

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To summarize: #1 and #3 questions are the same.

1-3. Please ready the above-commented answers - we've already replied to this question multiple times and not going to repeat the same once again. Not to mention, all the registered users might be asked for KYC at any point under no circumstances, whatsoever.

2. You will be either getting a stake or a win.

I am STILL waiting for you to answer my previous questions first before making any decisions.

Why do you keep ignoring it without giving me any clear explanations?

I want to know 3 things:

1. Why exactly you are asking me to do KYC? What is the reason for it and in what way will this information be used + what for exactly?

2. What will happen if I decide to do KYC afterwards? What amount will I receive exactly? Please don't tell me that this will be based on my KYC information, because that has nothing to do with this case and should not play any factor in your decision.

3. Why am I being forced to do KYC when in 99% of cases like this (during regular sport bets where there were no issues in the live games/matches) it is not being asked for other users?

I truly believe that a simple case like this can be solved without the need for KYC, and I would like to discuss how we can make it happen. If that means compromising on my winning amount, then that's perfectly fine with me as well. (And once again, it is also the main reason I signed up for your site in the 1st place instead of a more popular fiat bookie - to keep my identity private, unless you actually suspect there were fraudulent activities involved).

I am waiting for you to respond to all these 3 questions before I can decide to do anything, so please reply back to me soon so I can let you know what I think and make a clear decision.

Thanks!

Community update:

@EpicChamp - you've less than 48 hours left to go through the KYC to be eligible for claiming the rewards.

Please get in touch with the team via email so we can start the procedure in time.

In case you rejecting the request, most likely we will have to terminate your account along with its attainable rewards after the deadline comes.


Cheers,

Related to @Yabes, I think the issue arises because we are getting used to "anonymous" casino where we can simply create accounts and play. Deposit, play, and withdraw if lucky without having to stick with one particular account. From casual gamers' perspective, people create more than one account doesn't mean if they are cheating and stuff, but can be because of forgot they have an account there, too lazy to use the "reset password" option or forgot the email, play on a shared PC/network, etc. FJ, however, has many promotions that are bound to one account. It's close to KYC casino, where you have one account for life.

This policy attracts a certain type of players and drives out others. If you don't like the policy, simply don't play here, and use a casino that is more suitable for your gaming personality. But keep in mind that people like @Yabes will be banned for life because of this policy. And this:
Will become an issue in the future.

Does am anggy? Sorry for bad words or language, cause I am not good with English language.Just want share to community about my experience.
Even I admit make some mistakes, doesn’t it clear?
Let me voice be considering the casino to change such T&C like that.
If they wont listen the costumer, they must be not worth alive.
I didnt abuse or cheating on those promos, never.
Can you imagine I do deposit then lost cause T&C like that?
Wish you never quote again, since case is closed.

@Yabes you just admitted to creating more than one account on FJ, and yet you’re angry that FJ banned your accounts?, so can you tell me what exactly are we missing here?. How can you be justified to slam FJ, when you’re guilty of breaking a common tos that is seen across all the casinos.

KYC only makes sense if there's a legitimate reason for it.

Why would they ask me to do KYC for no actual reason when the majority of people don't get asked to do this?

Do you really think this is right or fair in any way? Especially considering it is due to their own mistake that I'm stuck in this position right now?

It really shouldn't be an issue at all for them to cooperate with me without the need for KYC, and it is not right for them to force me to do it for such a simple scenario that did not involve matching fixing, odd manipulation, or anything suspicious of such sort.  

They also aren't willing to tell me exactly how much I will get if I were to do KYC, like seriously?! They expect me to send them my personal info (which shouldn't play a role in their decision at all tbh) and not even tell me what will be the end result/outcome of that or without making any promises or guarantees?

I mean cm'on! They at least gotta tell me everything I need to know about what's going to happen afterward in advance, before I send any of my personal information over to them if that's something I decide to do. I need to know exactly why they want it and also exactly what will happen afterward in terms of my potential winning - at which point I still have 0 information about that.

This is a very serious topic to me yet they don't seem to take it seriously at all. We all know this can be solved without the need for KYC yet they're shoving it down my throat and are forcing me to do this against my will (esp as a crypto bookie). I never expected such terrible experience from what I initially thought would be a reliable or trusted bookie who's been around for many years.

EpicChamp - I think we already did more than enough for your case. What they are asking now is a part of a standard procedure that can be applied at any point of FJ's choosing. You will not wiggle through it and the community (or at least the vast majority) will not stand behind you here.

I dislike KYC procedures as well, but it's clearly in the rules - everywhere, on all sites, without exception. You are not at a loss here and you have already received your initial deposit.

As a supporter of your initial case, I'd plead you to stop spamming the thread further. Either do KYC as asked or risk losing your account and all potential winnings with it.

Oh, so only users who are indicated to have made violations will be asked to do KYC? this looks sensible as long as your team can prove it I think that's fine
But I want to confirm  in some countries have dynamic IP so each internet user can use the same IP in turn.

Ohhhh how interesting, so the "vast majority" of your customers don't need to do KYC but "I" have to? What is this BS?!

This is completely unfair and ridiculous.

My case is no different than any other person and I should not be in this position in the 1st place.

YOU made a stupid mistake on your end and now I am forced to do KYC when the "vast majority" of users don't have to in regular situations where no mistakes were made on your end?

Do you even hear yourself or realize how ridiculous this sounds right now?

Also, you're forcing me to do KYC without giving me any guarantees on what will happen next? You want me to give you my personal and extremely confidential information without even telling me the EXACT outcome of that in advance?

Are you friking serious or is this a joke?

Honestly guys, to everyone reading this - I hope you see how unfair, overbearing, and imperious FJ is acting towards me here when I did absolutely NOTHING wrong in this situation.

Why force me to go through KYC because of YOUR damn mistake?!

This is pure insanity and you even admit yourself that the majority of users don't have to do it, so why are you forcing me to do it when I did nothing wrong in this situation?

Please use some common sense and if you're willing to make up for your mistake, then make up for it right now without forcing me to do KYC against my will and respect my privacy. It should not make ANY difference or play ANY factor in you making a decision in this case.

I honestly cannot believe that you're requesting me to do this for no legitimate reason, when all of this is completely unnecessary and isn't something you ask the "majority" of users either.

We can easily solve this without KYC and you know it yourself, why force this onto me when I did nothing wrong or suspicious?

Thank you for double checking for me.

However I already make some mistake(create multiple account) but I believe those are not mine, just 1-2 account.
I never been there to claim some promos to get benefit or profit for me, so Im aware about that.
Since that’s were my mistakes and Im aware about that, so you can go ahead for keep ban me, since I have nothing lose there.

It’s just lesson for us our community to considering playing at FortuneJack.
Since those useless T&C could be trap.

I’m lucky knowing with lose anything.
Can you imagine, I play there with real money(deposit). If you win, you account will be ban which reason double account or may be if you lose on game, you got nothing cause they will keep grab your money.

I’m not side competitor, but ya sorry about that.

Keep growing with that TRAP, Good luck.