Under the section of terms and conditions - CUSTOMER DUE DILIGENCE:
7.3.2. The transaction in relation to the Account is made from or to a high-risk suspicious account /wallet;
How can be the high risk defined?
7.4. In the event when the Company suspects any of the activities set out in Section 7.3, the Company takes necessary measures to examine the backgrounds of any those activities, including, but not limited to, seeking additional independent, reliable sources to verify the information provided and to determine whether the transaction to be suspicious, taking additional measures to understand the background, ownership and financial situation of the User and other parties to the transaction, making a video or voice call with the User by any means of electronic communications, assessing whether the transaction is consistent with the purpose and intended nature of the business relationship, increasing the monitoring of the business relationship and applying greater scrutiny to the transaction made. At the point where the threshold is reached, the Company may put all funds owed to the Customer into an account (or equivalent) from and on which no withdrawals and deposits can be made, until CDD is completed successfully, to the full satisfaction of the Company.
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@shield132
It's not about us considering that the OP was the one who caused the bug. Us requesting the KYC after the poll was due to changing the decision regarding the user's case. Once we talk about us as a company crediting the user and him as a customer withdrawing amount, we're still in the partial business relationship. As explained earlier, both in our comment and within the terms and conditions section, we cannot do the business with an account that has gambling activity pattern in the past that was suspicious in our point of view (not saying it directly, it's just an opinion).
Last but not least, here's another section of the TC that can be as well applied to the case which we don't in any way.
7.3. The Company may apply CDD Measures any time, at its sole discretion and with or without providing the reasons and explanations of doing so, and especially in the following circumstances:
Let us know if there's anything we can add to this case - will gladly participate.
I understand you have the "right" to ask for KYC, but are you saying that you suspect that I did something suspicious here? If so, what exactly you think I did in this situation that you find suspsicious?
At the end of the day, I truly won this bet 100% fairly at very reasonable odds that were given to me at the time, which I found to be very fair when placing the bet, because the match was very even without any clear favorites.
I still don't understand why my player dropped as much as he did after a few hours, but that's not my fault that this happened or up to me to decide/control. I really don't believe that I deserve to be
forced to do KYC in a situation like this where I've done nothing wrong at all.
I appreciate your cooperation & willingness to change your decision, just to me this is very confidential information that I (and several other members here) don't believe is necessary to be used or shared to solve a normal situation like this.
Some people might not really care, but to me this is a very important + sensitive topic, and I don't believe it's right for me to be
forced to share my personal information with an organization I know nothing about, which goes against my personal will.
So I kindly ask you to solve this case without the need for KYC because there's really no need for it, and because I'm personally against sharing my personal ID with any company online - it's nothing personal against you, this applies to any company online in general. It's just something I'm not comfortable with and doing so would completely expose my privacy in a way that makes me very vulnerable. This is also exactly why I decided to sign up + bet with a
crypto site like yours instead of a regular/popular fiat bookie, for the sake of privacy.
I know this can be fixed without KYC, and I would really appreciate it if you can cooperate with me on that. And if that means compromising on a slightly smaller winning, then that's fine with me as well.
I really look forward to fixing this soon so we can all move on from what happened already and not have to talk about it anymore - thank you in advance!