Topic: FORTUNEJACK.COM |Deposit 777 play with 1777 mBTC |Live Casino, Slots, Betting - page 146. (Read 466638 times)

KYC only makes sense if there's a legitimate reason for it.

Why would they ask me to do KYC for no actual reason when the majority of people don't get asked to do this?

Do you really think this is right or fair in any way? Especially considering it is due to their own mistake that I'm stuck in this position right now?

It really shouldn't be an issue at all for them to cooperate with me without the need for KYC, and it is not right for them to force me to do it for such a simple scenario that did not involve matching fixing, odd manipulation, or anything suspicious of such sort.  

They also aren't willing to tell me exactly how much I will get if I were to do KYC, like seriously?! They expect me to send them my personal info (which shouldn't play a role in their decision at all tbh) and not even tell me what will be the end result/outcome of that or without making any promises or guarantees?

I mean cm'on! They at least gotta tell me everything I need to know about what's going to happen afterward in advance, before I send any of my personal information over to them if that's something I decide to do. I need to know exactly why they want it and also exactly what will happen afterward in terms of my potential winning - at which point I still have 0 information about that.

This is a very serious topic to me yet they don't seem to take it seriously at all. We all know this can be solved without the need for KYC yet they're shoving it down my throat and are forcing me to do this against my will (esp as a crypto bookie). I never expected such terrible experience from what I initially thought would be a reliable or trusted bookie who's been around for many years.

EpicChamp - I think we already did more than enough for your case. What they are asking now is a part of a standard procedure that can be applied at any point of FJ's choosing. You will not wiggle through it and the community (or at least the vast majority) will not stand behind you here.

I dislike KYC procedures as well, but it's clearly in the rules - everywhere, on all sites, without exception. You are not at a loss here and you have already received your initial deposit.

As a supporter of your initial case, I'd plead you to stop spamming the thread further. Either do KYC as asked or risk losing your account and all potential winnings with it.

Oh, so only users who are indicated to have made violations will be asked to do KYC? this looks sensible as long as your team can prove it I think that's fine
But I want to confirm  in some countries have dynamic IP so each internet user can use the same IP in turn.

Ohhhh how interesting, so the "vast majority" of your customers don't need to do KYC but "I" have to? What is this BS?!

This is completely unfair and ridiculous.

My case is no different than any other person and I should not be in this position in the 1st place.

YOU made a stupid mistake on your end and now I am forced to do KYC when the "vast majority" of users don't have to in regular situations where no mistakes were made on your end?

Do you even hear yourself or realize how ridiculous this sounds right now?

Also, you're forcing me to do KYC without giving me any guarantees on what will happen next? You want me to give you my personal and extremely confidential information without even telling me the EXACT outcome of that in advance?

Are you friking serious or is this a joke?

Honestly guys, to everyone reading this - I hope you see how unfair, overbearing, and imperious FJ is acting towards me here when I did absolutely NOTHING wrong in this situation.

Why force me to go through KYC because of YOUR damn mistake?!

This is pure insanity and you even admit yourself that the majority of users don't have to do it, so why are you forcing me to do it when I did nothing wrong in this situation?

Please use some common sense and if you're willing to make up for your mistake, then make up for it right now without forcing me to do KYC against my will and respect my privacy. It should not make ANY difference or play ANY factor in you making a decision in this case.

I honestly cannot believe that you're requesting me to do this for no legitimate reason, when all of this is completely unnecessary and isn't something you ask the "majority" of users either.

We can easily solve this without KYC and you know it yourself, why force this onto me when I did nothing wrong or suspicious?

Thank you for double checking for me.

However I already make some mistake(create multiple account) but I believe those are not mine, just 1-2 account.
I never been there to claim some promos to get benefit or profit for me, so Im aware about that.
Since that’s were my mistakes and Im aware about that, so you can go ahead for keep ban me, since I have nothing lose there.

It’s just lesson for us our community to considering playing at FortuneJack.
Since those useless T&C could be trap.

I’m lucky knowing with lose anything.
Can you imagine, I play there with real money(deposit). If you win, you account will be ban which reason double account or may be if you lose on game, you got nothing cause they will keep grab your money.

I’m not side competitor, but ya sorry about that.

Keep growing with that TRAP, Good luck.

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Hey there, I did double-check the ins and outs of your case.

Unfortunately, there's nothing I can help you with as you're account violates the terms and conditions policy. More specifically speaking, your username has been associated/linked with other accounts registered/operated at FortuneJack.

The proofs on our end do contain sensitive data, including IPs, email tags and usernames.

If there's a need for providing them to the community (if you allow us to do so - of course) - we can showcase them all here.


Cheers,

You had been answered couple of times about this same question you are the one who's ignoring the fact , You are lucky because even how denial you are from all the explanation given to you , FortuneJack is still calmly answering you and addressing the same question over and over again.
Look that almost how many pages from this thread is from your issue while this should be a ANNouncement thread but time answering you was given from time to time, Hope you'll consider that also and try to Give way in KYC asked for this to have closure once and for all.

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Hey there, thanks for the feedback.

The simple answer would be no - not all the customers are required to go through KYC. Not to say, the vast majority of the customers are never required to do so - as mainly it depends onto the case the user is involved in - if it's sensitive in terms of business relationship, then it might be indeed crucial to get it done.

I want to make sure, will all the new accounts on Fortunejack when they want to request withdrawal will have multi account  case? and finally ask for KYC? it's kind of a way to force all customers to be KYC, right? wouldn't it be fairer to ask the customer to make KYC before making the first deposit    so no one feels trapped. BTB88 does this so there is no KYC then no deposits or games.

Hey FortuneJack I know tennis Australian Open already started but do you have any special promos regarding Tennis going on? Could not seem to find any and just hunting around for the best ones;) BTC is up,,, so it is exciting now to bet;)

Thank you in advance!

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Please read the above-mentioned replies from our end regarding the requesting the KYC.

As for the second question, the upcoming decision will be surely influenced by the outcome of the Know your Customer procedure.

Either we will be crediting the stake or a win - but for now we cannot choose the one as it depends onto the results we receive.

Wow, Thank you for your sharing, it's means a lot for me or even to our community for awareness on such case like that.

Yea as explain above, It's were funny case.

Already send send PM with my username to @FortuneJack / Tornike.

Felt got Ball 8, I've capture about the winning  :

13 rest balance+ side bets (8+26+101) + (I dont remember about rest main bet won or not) = 148 $
It's around 2-3 december worth of = 0.008 BTC ~ and withdrawal is rejected.

Let's see about update by @Fortunejack.

Yea I'm not sure should be fight or not, cuase this are funny case.
Does they wont pay? It's could be interesting. or maybe scam accusations?

Then please answer my question instead of keeping on ignoring it as if it doesn't matter.

Also, suppose I DO end up doing KYC - what happens next? Will I receive my win in full?

Because right now the aftermath is not clear to me at all.

No updates will be made regarding the KYC request - please stop spamming the same inquiry all over again, as it doesn't/will not influence the decision.

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Tornike

I understand you have the "right" to ask for KYC, but are you saying that you suspect that I did something suspicious here? If so, what exactly you think I did in this situation that you find suspsicious?

At the end of the day, I truly won this bet 100% fairly at very reasonable odds that were given to me at the time, which I found to be very fair when placing the bet, because the match was very even without any clear favorites.

I still don't understand why my player dropped as much as he did after a few hours, but that's not my fault that this happened or up to me to decide/control. I really don't believe that I deserve to be forced to do KYC in a situation like this where I've done nothing wrong at all.

I appreciate your cooperation & willingness to change your decision, just to me this is very confidential information that I (and several other members here) don't believe is necessary to be used or shared to solve a normal situation like this.

Some people might not really care, but to me this is a very important + sensitive topic, and I don't believe it's right for me to be forced to share my personal information with an organization I know nothing about, which goes against my personal will.

So I kindly ask you to solve this case without the need for KYC because there's really no need for it, and because I'm personally against sharing my personal ID with any company online - it's nothing personal against you, this applies to any company online in general. It's just something I'm not comfortable with and doing so would completely expose my privacy in a way that makes me very vulnerable. This is also exactly why I decided to sign up + bet with a crypto site like yours instead of a regular/popular fiat bookie, for the sake of privacy.

I know this can be fixed without KYC, and I would really appreciate it if you can cooperate with me on that. And if that means compromising on a slightly smaller winning, then that's fine with me as well.

I really look forward to fixing this soon so we can all move on from what happened already and not have to talk about it anymore - thank you in advance!

I've experienced the same story as yours recently. You should've fought for it as I did. I even don't remember the last time I played there in 2018 or so, to try dice, and in 2021 they accused me of abuse, block withdrawal, etc. So strange! I thought so because of IP since I use VPN or whatever.

You should reply and explains the situation, and since you haven't made a deposit, you should be able to explain the situation more levelheaded.

Even though my case was solved in no time, it still gives me a chill. You know I used Roobet, Duelbits, Bitcasino, and never experience such a thing.

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Hey there, thanks for sending your feedback.

Unfortunately, multi-accounting is prohibited at the properties of FortuneJack. If it's the case then I will not be able to help you out.

Please send me your username via PM so I can double-check this case for you.

A month ago I'm join as participant on Discord promotion held by @Hhampuz.

In sort story, I got free spins slots then win around 10$~. Then I play some BlackJack with final 100$ (not really remember valued on BTC).

I do withdrawal then they rejected and my account suspended.

The suspend on the grounds I have multiple accounts (It's not about I'm abuse promotion, I never do it), Those all accounts are not mine, but It's probably connected by IP. In my country we can't have special of IP or privacy.
They are IP are shared.

I'm not sure would to apply some scam accusations, since those are free spins, but In other things, they already denied my to playing anymore.

Just want to share. Please consider to playing at Fortunejack, wish you have no such experience like me on future.

Under the section of terms and conditions - CUSTOMER DUE DILIGENCE:


How can be the high risk defined?


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@shield132

It's not about us considering that the OP was the one who caused the bug. Us requesting the KYC after the poll was due to changing the decision regarding the user's case. Once we talk about us as a company crediting the user and him as a customer withdrawing amount, we're still in the partial business relationship. As explained earlier, both in our comment and within the terms and conditions section, we cannot do the business with an account that has gambling activity pattern in the past that was suspicious in our point of view (not saying it directly, it's just an opinion).


Last but not least, here's another section of the TC that can be as well applied to the case which we don't in any way.



Let us know if there's anything we can add to this case - will gladly participate.

Yes I keep asking and would have stopped a long time ago cuz they STILL haven't given me an answer and keep ignoring my questions.

Honestly, it's just extremely rude, unprofessional & disrespectful from FJ.

First they didn't want to change anything, then with community vote they decide to do something (still don't know what exactly), and now they force me to do KYC, wth?! What next?

I do KYC and then they ask me for more things? Or how long are they planning to keep dragging this on for? This could have easily been solved by now and they keep making everything more complicated for no reason.

There's absolutely no reason for KYC to solve this and if they realize it was their mistake then they should own up to it without forcing me to send them any of my personal documents that have nothing to do with this situation.

Also as shield said they never mentioned anything about me having to do KYC before the poll or during our conversation, why bring it up all of a sudden right now after the results of the poll? Honestly it's pretty unbelievable.

Like absolutely no respect at all for my privacy, perspective, or the scope of this situation. It's really sad it has to come down to this and that they can't seem to agree to solve it without me sharing my personal information.