I made an account at FJ a while ago but didn't start playing here until about a month ago. After a few deposits, I got an email about 50 free spins with my next deposit. I contacted support to make sure I'd be able to use the spins in the US and they said I could and it would not be a problem at all. After depositing, the free spins game wouldn't load I found out that I couldn't use the spins due to my location. When I contacted support, they told me I needed to be using a VPN.
I am not too familiar with vpns and was not happy that they did not tell me this when I asked before making the deposit. I was also a bit hesitant to try and use a vpn out of fear that fraud warnings would come up if I went to make a withdrawal. I asked them if there was any solution outside using a VPN (since the agent I talked to before I deposited did not tell me about this) and they told me to contact [email protected] and that I would get an answer soon. They said max usually replies within hours but it may take a few days. This was about 3-4 weeks ago. I never got a reply (I contacted live support in the meantime and they told me that they would remind max to reply but it never happened).
While I was waiting for the reply that never came, the 50 bonus spins expired (I think within 2 days) so I had no bonus spins and no solution on my complaint. I ended up contacting chat again yesterday, assuming that I would never get a reply from max, and they told me that the most they could credit me with is 15 spins and that I should have just googled how to use a vpn in the first place. After unsuccessfully trying to get them to credit me the full 50 spins, I told them to go ahead and credit the 15 as it seemed to be all that they would do. I won about $8 or $9 worth of btc on the free spins but was not able to meet the playthrough requirements.
Overall, I do really like the slot game selection at FJ and love how you can use many different currencies on the site. However, I am not sure if I will end up making any more deposits on the site given my experience with customer service. I just wanted to post this here given that seeing the fortunejack reviews on this site is what compelled me to start playing there in the first place.
I am sorry for hearing about your case, but sadly, yes I see that happening. Please give me some details of your location now and I will try to make other 35 spins happen as well on the games you can play without VPN, hit me up in PM and I am gonna try my best to solve this issue.
Thanks for overall review though
UPDATE: I have sent all the rest 35 free spins on your account! also put some 20 for your post in cryptocurrencytalk thread as well, 55 spins in sum.
Cheers, Cheers, waiting for stories about your massive wins here.