I was lucky enough to win LuckyJack 100mbtc, Very exciting even took a screen shot for keep sake.
When i see my btc balance is 0.01btc I immediately contact support this was the conversation.
Robert Hello ch6ris. Thank you for contacting FortuneJack's support team. How may I help you?
ch6ris Hi im just curious i won on luckyjack and I thought 100mBTC = 0.1BTC not 0.01
not complaining though
Robert Dear user, due to increased prices of BTC, Jacks race prizes have been reduced from 100 mBTC to 10 mBTC
Announcement will be placed soon
ch6ris ohh I was told i won 100mbtc.
hmm. when was this change?
Robert From begining of december
ch6ris it wasen't jacks race it was luckyjack
Robert yes sorry, my bad
ch6ris where exactly is this announcement placed?
Robert I said Announcement will be placed soon
ch6ris righto. I'm not too h
thanks for your time.
Robert has closed the chat
Is it unfair wining a 10btc jackpot on a slot game only to be told that an announcement will be placed soon that the jackpot is only 1btc?
Hi ch6ris,
David here, I was rushed to the office because of this issue and I am here to help in explanations and some solution. Firstly, let me apologies from the name of the company, I totally understand your side and take all responsibility for the miscommunication on FJ.
Thing is, that our TaC has been updated recently and we have updated all the info on our website, just for some technical or misunderstanding issue, you still got an old window notifying about the old prize pool, which has no validity anymore. I am really really sorry that this happened and wish you could accept my apology. As my sincere sorry and also friendly gesture, I can personally issue some sort of bonus on your name, if you will allow me to do so. I am entitled to offer you to double your actual win and add 10mBTC to your account and also add 30 Free Spins with the best wish of luck to grab some massive bonus.
I have to state again, It's totally our fault this misinformation happened and please accept our sincere apology and gift as well.
Thank you,
David.