Topic: FORTUNEJACK.COM |Deposit 777 play with 1777 mBTC |Live Casino, Slots, Betting - page 368. (Read 466753 times)

Just wanted to reiterate my feelings about the "LuckyJack"* promotion (mistyped as "fortunejack promotion" in my original post.) My name was drawn a few months back at a time when I was completely unaware that said "LuckyJack" promotion was even going on, so I unfortunately didn't end up clicking the "Try Luck" button on that day - I was made aware of the promotion and the fact that my name was drawn in an email of "today's winners" that Fortunejack had sent me in the early AM the following morning (FJ server time.)

I attempted to plead my case in the hopes of FJ still allowing me to claim my win (100mbtc), even went so far as to submit a complain on AskGamblers, but I was only met with rude responses from the so-called "Community Manager" aka Natalie, as well as FJ's live chat reps and I was ultimately denied.

I felt that I had a pretty good argument and made several valid points, yet from the very beginning, FJ treated me like utter garbage - as though I had somehow been attempting to "scam" them in some way.

Link to the complaint I had submitted on askgamblers: https://www.askgamblers.com/casino-complaints/refusing-to-pay-luckyjack-winner-citing-undisclosed-terms

I never really had any other issues with FJ in the limited amount of time I had played there, but it's because of the whole LuckyJack ordeal I went through and the terrible treatment I received, that I likely will never play at FJ again.

i wish erkans could confirm he have receieved full amount soon. it's crazy when the price of bitcoin move up and you realize that your money are stuck somewhere and see the price get dropped of course customers has a right to blame a slow service from you fj. but yeah considering there is a transition from fj security system with the new one , erkans should be wise to wait a little more time , at least fj has stated and responded about this matter publicly. fj won't go anywhere. and sorry i just try to be not one sided considering i'm wearing fj ads in my signature that i supposed to support them. goodluck to both of you erkans and fj.

Well, i won 0,2mBTC from free spins and failed to wager it 
Thanks for free spins 

Ah, okay. thanks for the info. it would be nice if affiliate income were to be transferred automatically(whenever minimum threshold has been reached) to FJ account(like it used to be earlier). anyways i can wait for a day. 

We are surprised and shocked with accusations from users so obviously posting from anonymous accounts, but sadly there is nothing we can do. We just can continue working on our product and improve it till we reach perfection.

Dear Erkan, I am sorry for this taking so long, I have posted in the thread you opened as well. Have sent another inquiry to our fraud team about your case and will keep you posted with updates.


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You have it right they still have an active "accusation" and that accusation is still currently being handled by FortuneJack and all they asked for the players is to understand their side of the story as currently their fraud control system is not working properly.

Also we need to understand that Sir David is new to his job and what he is doing is currently out of his control as his job is community manager not a tech support, so you really need to appreciate that he is helping him right now. Not being active for 3 days does not mean that he is not solving the problem he might be busy with some other things.

usually it takes 1 day to approve the affiliate payment

Me too, I requested for withdrawal of my affiliate earning few hours ago but it is still pending now. Anyone knows how long it will be processed because it is my first time requesting withdrawal with the new affiliate program? Hope it wont take too long time, I'll wait patiently

Some people have more important stuff to do instead of checking the accusation thread every minutes. There is nothing that he can do anyway, if fortunejack asked him to wait then the only thing left is to wait. Forcing or being active in the thread wont help anything. If there is nothing wrong then he will get it, I withdrawed few times from them and won without any issue in the past

I'm happy it has been lowered, now i can withdraw the 40 mBTC that i have in my affiliate account. thank you fj for lowering the minimums.

Yep exactly, I can't see a world in which FJ would not pay out a players winnings unless there's some hard evidence that they cheated or something else. As it stands now FJ is probably the best casino for crypto that has been around for such a long time with a proven track record. I get my point may seem skewed considering I'm part of their signature campaign but I've been playing there for a long time prior to joining it..

I've been gambling on several sites for a very long time and with high payouts there's usually a longer payout time whether it is a FIAT casino or crypto. I'm sure there may have just been some lack of communication with this one and it'll be taken care of soon enough .

I've been a player at FJ since the day they opened. I can assure you will get your money. tehy just got to make sure everything checks out.


they paid 140btc one time.

i've never had a problen withdrawing from there.

Yeah I've seen that they've replied and that's why I think everyone should just relax a bit regarding the entire situation. We don't know how the talks behind the scenes are, they might have been talking with this user over the last 3 days, we just don't know.

As for the user in question, I find it weird as well. He logs in, posts here about missing 9BTC and then says nothing for a day or two, another couple of days passes by and he logs on to say they have not contacted him, then he's gone for a few days again . I think it's all a bit weird. But I'll wait for FJ to tell us what's going on.

actually fortunejack replies in the scam accusation thread and said that it only needs time , so it seems that there is no suspicion for fraud just a new system in place and hopefully it won't take longer time

IDK it looks like that user is a billionaire or something  cause his last active was 3 days while he has an active scam accusation for over 100K$ and he ain't even active for it

I agree with you totally that mistakes can do happen, and the basis of my opinion isn't from any user. I based it to the fact that FJ could've posted something in lieu with his claims. FJ can either say they sent information, or anything aside from the last response they gave which is dated Nov. 24.

Wouldn't you agree that mistakes can happen and some things can fall through the cracks though? What if the user had received notifications regarding this, we really have no clue about the full story.. You are only basing your opinion off of the word of one user.. I'll give FJ the benefit of the doubt for this one and hopefully, for both parties involved, it'll get resolved as soon as possible.

Seeing it in a Player's perspective, he really has every right to be irate and if I am in his position, I could've done worse.


Yes, FJ has no doubt paid more in the past, although that should not give them the right to hold the bitcoin of a player without any follow up information. It should be the sites duty to reach out and not the players obligation to be looking for answers.

It was reasonable move in my opinion.
Best part is - fortunejack is paying fee   

Good news for us, they have just lowered the minimum withdraw to 0.002btc or equivalent in other coins. Good news to the affiliate program as well because the minimum cash out is also lowered to 0.02 btc. Thanks for fortunejack for listening user's feedback/suggestion. Hope these changes will bring your old players (who left because of the high minimum withdraw) back to play at Fortunejack.