But you said you made only 500 rolls? Or did you mean some bigger test? You need more rolls to get 3rd and 4th prizes (at least 1250-5000).
That last statement ("I've never rolled more than 9993 on any of my multiplier or regular rolls on neither faucet") I referred to all of my plays on either freebitco.in and freedoge.co.in which total way over 2000 rolls so by calculating 1-(9993/10000)^2000+ the probability should be 75%+.
Ok, lets assume prob for rolling 10k is 1/20000. But by simply checking the freebitco.in WEBSITE STATS, there was currently 538,271,966 played and 394.52490422 BTC earned, if we consider that you can ONLY win top roll price (huge undervaluation) and probability is 1/20000 to earn ONLY 0.1 BTC (undervalued) -> the expected earned value of BTC should be 2700 BTC (way more than 394).
And if we say that all ppl were extremely unlucky we can check;
variance=npq=538271996*1/20000*19999/20000
sqrt(var)=164
99.7% rule (3 std deviations): Still users should earn at LEAST: 2700-3*164= 2200 BTC, and this is with only top win of 0.1 btc.
Those rolls include both free and multiply rolls, and multiply rolls are way more in number.