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After long time of community complains, backlogs in withdrawals, the Freebitco.in team started to investigate the issue and resolve it partially before completely resolve email issues some weeks ago.
They appointed a new customer support staff, with a new account, but that staff had very limited activities in the forum. The account was inactive many days, no comments, but after a long time of complain again, the staff replied but
the last comment is four days ago.
You're right, @tranthidung. I have read most of the posts and I really feel that the freebitco.in team was too slow in handling the case. They could hire an experienced person or persons to resolve the problem completely, but this never seems to happen even though some of the problems were resolved some time ago.
I agree with you that being active here daily and proactively answer community questions, user requests for support is better. Freebitco.in team and that staff must move forwards with this approach if they don't want to see reputation damage becomes bigger with time.
Of course, they were actually advised that way. The support team must be active all the time on a regular basis to answer customer complaints, but so far the support team seems to have been quiet. I have also checked the support account activity, it is really less active which could result in the problem progressing to the next stage.
