Topic: Get-Bitcoin.Com: Reviews Thread - page 3. (Read 34129 times)

Using gmail's "Not Spam" button you can retrieve a specific message from the Spam folder which will move it to the Inbox, but that is for "training gmail", and is an opaque process from there and is probably won't help much.  Additionally, a filter can be set up so that specific email addresses (like a [email protected]) can be whitelisted (marked as "Never send to spam"), but there is not (to my limited knowledge of gmail) the ability to whitelist an entire domain.  (it will let you add the filter *@tormail.net it just won't actually whitelist an [email protected] with that filter.)

e-mail sucks though and you are correct, that should not be the preferred method of contacting an organization.

That's not cool at all. You can't tell your GMail to never block or mark as spam e-mails from the tormail.net or safe-mail.net domains? That strikes me as just plain dumb.

Get-Bitcoin's ordering system could use a major overhaul or two. As a weekly get-bitcoin customer, myself, I'm getting tired of how poor this system is. Every time I use get-bitcoin, I think about a ton of ways I could start up a competing service and steal so much of their business! And that's not a good sign for the future of this shabby company.

The service now uses ZenDesk rather than e-mail for support.  That's a good move.  e-mail sucks for support once you try to support more than a dozen customers.

 - https://getbitcoin.zendesk.com/

i have used get-bitcoin dozens of times in the past few months. they have been great each time.
i've only had one problem and they were quick to resolve it and issue me a refund of fees.
i wouldn't hesitate to use them again and again.

I use this service with direct bank deposit at Chase and previously Bank of America without any issues. This past month have been no exception. Expect service in 24 hrs usually coin sent in wee hours of the morning for some reason but it is what it is.

Red

That happened to my friend, who e-mailed them about it and big surprise, they haven't responded.

I notice the site has the alert:


Additionally, there is a new entry to the FAQ:


 - https://www.get-bitcoin.com/home/faq

Sent in a review.


At this point ive almost mined 100$ worth of coins on my rig.

please write a review here.

http://www.thebitcoinreview.com/site.php?site_id=5

If get-bitcoin.com is indeed a scam, we will clearly mark the listing as such to let everyone know

thank you.

Still no word from them.


SCAM

SCAM


Good luck getting you coins If you already sent them money. They blamed me for my order taking too long. Im not even gonna bother asking for a refund. Fuck em.

I wouldn't hold your breath.  They offered me one and asked for a bitcoin address.  After giving it to them, they coins never showed up.  I don't really care.  I've since stopped using them.  

My biggest issue is that they always purchase coins way over the Mt. Gox price, which screws me up because it's so unpredictable.  I can only assume this is to make more money.  I'd be fine with them charging a higher commission, because I can calculate that.  But when the Mt. Gox high is $5.20 and they buy them at $5.50 and I'm expecting a certain amount of coins, it doesn't work.  Oh well.  I'd gladly go back to using them if they fixed this and were a little more professional.

Edit: Actually, a friend just told me that his recent order was much closer to the Mt. Gox price than I've had experience with.

I still haven't received mine sadly. Early today they said they would be here today. It's getting pretty late. A week and a day is a little bit long :/

Edit: Got the coins today! now waiting on a refund.

Did another transaction today via bank deposit to Chase.

Acknowledgement of email with deposit scan receipts was very quick.

Now, just waiting on BTC.

(Also waiting on refund of transaction fee from last order that got filled well after 24 hours.)

Will keep you updated.

EDIT: Bitcoins arrived within a reasonable time frame (about 7 hours). So things are back to normal.
Received an email that stated I should get my

refund

from last transaction at some point this evening.

EDIT2 : Evening came and passed and no refunded bit coins yet. Sent another message. Will keep you informed.

EDIT 3: Received the refunded bit-coins this morning. They had issues with Bank of America over the weekend which lead to delays in processing certain transactions.

Operations appear to be back to normal. One thing, though it might take them some time to sort things out, they do come through. Bitcoin market has many issues cropping up from time to time. The company (Get-Bitcoin) would do well to inform their customers promptly when an issue arises. Even if it means having boilerplate messages sent out in bulk. But the more transparency they present to their customers, the more patience and loyalty they will engender.

Just to keep people updated...

Did another transaction 2 days ago. They seem to be having a serious problem again. It's been over 48 hours and I still haven't received my bitcoins. I did a deposit to Chase bank. Emailed the scan of the deposit receipt as usual. Did everything correctly on my end.

So be careful. Ask if everything is all right before you use them to acquire bitcoins.

Will update this post if and when I get my bitcoins. And hopefully be able to report that they are back to normal operations.

EDIT:

Bitcoins finally came in. Just waiting for transaction fee to be refunded.

On a good note, they stated that they have rearranged their workflow to prevent this sort of incident from occurring in the future.

EDIT 2:

NO refund for transaction fee, yet. It's been over 48 hours. No acknowledgement of refund due me yet either. Was told today that it will be passed along to someone to address it.  

Did a transaction today of a couple hundred dollars.

Get ready for this...

It only took under an hour. Yep. Under an hour from the time receipt of the emailed deposit slip scans were confirmed. (34mins to be precise.)

This is the fastest turn around to date for me. It used to take 16 to 20 hours.

They definitely are on the ball. 

I think they might have been affected by MT GOX's 4 hour black-out overnight on the 20th.

I did a deposit into their Chase account yesterday and it's now past the 24 hour mark. Now the service charge will be waived.

But I offered them 2% service fee if they can fill it within an hour after the 24 hour mark. Will update....


Update: no response to my offer and it's past the 25 hour mark. Oh well, the fee will have to be waived. Would have liked for them to get a little something. Wonder what happened. I wish they would give straight answers like, "we had an issue but will fill your order in the next 4 hours" or something to that effect or the old fashioned, "we're experiencing technical difficulties."

Update2: heard from customer service - they are also in the dark as to what happened (hinted MTGox issue) but are working on getting things resolved. My hope is that overnight, it will be fixed and my coins with be in my account(without any fee subtracted since it's over the 24 hr mark). But they definitely need to have a plan in place to inform customers ASAP if there's going to be any delays and a reason why. Waiting in limbo with an information black-out is no fun at all. But not a deal breaker.

Update3: No bitcoins yet after 33 hours. No new information either. Emailed customer service again (w/ CC to orders and alicorn) at around the 32 hour mark asking what the issue is. No response yet to that latest email. They have been good when things were normal in the BTC market. But the latest MTgox outage must have had a profound effect on them and their system for transacting in bitcoins.

But I'm fairly confident that they will come through in the end. They've been reliable in past dealings.

Update4: BITCOINS ARRIVED! A little after the 38 hour mark which is pretty good considering the delay was due to the MT Gox outage as well as Tradehill shutting down operations. It appears things have been sorted out and looks to be back to normal.

I've used GetBitcoin's services twice in the past week. Excellent service!

I really wish there was a way, when selling coins, to lock in rates or trade in mtgox coupons... anything to hold the value of the coins from the time of sale.

I put in an order @ 5.4, by the time you guys got to it btc was @ 4.5. Not really your fault (other than the fact my first email reply was 36 hours after I sent the coins) but if your system was more automated or took USD vouchers I wouldn't be looking at hundreds of dollars in loss.

Both excellent developments - glad to hear that you'll be increasing your customer service capacity! Although I had a pretty terrible first experience with get-bitcoin.com, I'll support any business that strives to improve itself for the good of their customers. I look forward to making a small order sometime in the near future.

- grahamgreene