Topic: GXGBet.com | GXGCoin.io - Leading DeFi Gaming Site Needs You 😎 - page 8. (Read 2330 times)

My location is also restricted even if they have a good offer I would not even think of creating an account here, I wonder why they restrict my account majority of the casinos here are not restricting my location, this is one of the few casinos that restricts my location but will monitor this thread if many members also have their location restricted.   

OK, you used VPN to access the website and see how it looks like that's good. Please do not try to create an account and deposit on the website while your country is restricted. The moment you will make a win and try to withdraw your winnings you will have to verify your identity and go through kyc.

At first Welcome to bitcointalk forum. it is nice to see a another new gambling site on Bitcointalk. I tried to visit this site many time but this site restricted for my country. finally i visited by using vpn. its UI looks good. I was very keen to use this casino though. But because restrictions  for my country I failed to play it

After this incident, I think you should find a way to make sure that users've read the promo terms and fully understand them. You can for example display the terms on a pop-up window and don't allow the user to subscribe to the promo until he clicks on an agree button.

Forfeiting the bonus balance when a user decides to unsubscribe from a promo doesn't make much sense, imo. It works totally in favour of the casino and it would become more fair if you start deducting bets from the bonus balance then the real balance.

Check out https://www.gxgbet.com/ru/contacts/terms-and-conditions and you will see that there is a huge list of limited countries, in some you cannot view the site, in others access to the site is possible but registration is not available, in some countries individual slots or online casino video content are not available.

Welcome to the forum.

I'm having trouble visiting your website, maybe because of my location. I can't visit your website even after trying a lot. However, seeing everyone's positive reviews, I also hope that joining your website will be a good experience.

I scan the Terms and conditions, that say there are different restricted locations for different game providers.

So if you are not limited when you visit the site and create your account, you should still pay attention on the games you want to play. Copy and paste game name for searching in Terms and conditions.

From point 6.1, KYC is mandatory at GXGBet.om if I understand the writing accurately enough.

GXGBet team,

In case I successfully create my account, does your site have mechanism to give me warning if I click on and want to bet with a game that is restricted in my location (according to Terms & conditions). I think it is sometime hard to remember it and sometimes user does not search for restricted location for a game they want to play.

I am officially welcoming the casino to the forum haven't gone through the casino features and games, and the activeness of the admin on this thread. This show there will be a possibility that the casino will build a good reputation and credibility among members of the forum who may want to use the casino in the future.

I'm very much into casino-based tokens I have two of these that I'm currently staking I find this one interesting but unfortunately, the casino is not available in my country, I'm surprised the majority or almost all of the casinos listed in this forum are very much accessible in my country.

Same here, my country is restricted.  I was enticed to check the Casino and try their promotions but it looks like I'll be finding another casino for this.  Anyway, welcome to the forum and I hope you consider some restricted countries where the gov't. isn't that strict when it comes to online casinos.


Indeed, I have never experienced having my country to be restricted in any casino so far.  The worst is being restricted on some slots.




Same thought here, glad you explained why the withdrawal has been temporarily blocked.

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I was waiting for your post and as expected you landed on the same page where I was redirected. 

Well, in terms of using the bonus (100% on the first deposit or 20% +10 free spins), so when using a subscription to the first option of the bonus, you need to have winnings equivalent to x25 of your deposit, whereas when subscribing to the second option, you need to have x5 of the deposit amount. But at the same time, there are also KYC requirements, the verification of which takes place within 7 days, and it seems to me that withdrawal will also not be available without passing KYC, it would be much more honest for users to be unable to make a deposit in the absence of a passed KYC instead of making a refund, especially since the casino does not assume free spins for new users.

This totally makes so much sense now, I'm not sure why I didn't think of multiple quotes sooner, I've been replying to each member's message one by one and just kind of making my way down the list. Thanks for the tip Ulven and I apologise to the forum for contravening any of the rules.

Let me quote a previous post first as I think the issue you have raised is extremely important.




The site has different bonuses based on the promotion subscribed. When you subscribe to a promo and deposit funds, it is split into your real balance (the funds players deposit) and bonus balance (the bonus funds credited). As you place bets in the casino, money from your real balance is deducted first and then subsequently your bonus balance is used for playing. Also, any wins the player has from the deposited and bonus funds is first credited to the bonus balance. We do try and highlight this in the conditions for the promo where it states "ANY bets made will be deducted from your real balance FIRST and any winnings derived will be credited to your BONUS balance."

I believe your issue has come about because if a player decides they don't want the promo and unsubscribe to it, although all funds in the real balance will remain, any funds in the bonus balance is forfeited. In the conditions we did put "Unsubscribing from this promo after placing any bet will result in funds in your BONUS balance being forfeited." I did apologise in a previous post as these conditions may not be obvious enough so we definitely need to work harder to make them more prominent so players don't feel they have had their money taken in any way and I apologise to you again if it seems like that's what has happened.




I believe the message being displayed is because, when you subscribe to a bonus there is a requirement to wager the amount of the bonus a certain multiple (1x, 10x, 25x etc). Once you fulfil that condition all the money in your bonus balance will be moved to your real money balance where you are able to withdraw it. Your dashboard shows you the progress of your wagering. For some bonuses you can also choose to make a deposit (minimum 10€) and the bonus funds will go straight to your real balance without the need for wagering. I think that's why you got that message from customer support you mentioned in the above post talking about depositing more. Clearly our support staff require further training too to give more clarity.

Again I do wish to apologise for what you have gone through and I am very thankful for your feedback which I will most definitely use to improve our site and services so others hopefully have a more positive experience.

@GXGBet

You can answer multiple questions in a same post, Posting multiple replies in a row is not allowed, according to forum rules.

I don't think you can gain reputation and credibility by confiscating clients' money

Hey $crypto$ sorry, its taking me a while but no, you don't need to enter any promo or follow any instructions on Telegram. Just subscribe to the free spin bonus when signing up at GXGBet.com and you will receive them once you're logged in. No need for any deposit either.

Just saw the foggystar site, wow, thought I was looking at a twin, except theirs looks like a better design just without the sports betting. I'd like to claim that site as part of us too but no, unfortunately, unrelated... would love to speak to their designer though! hahahha.

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This sucks to hear, hope you managed to access the site, would very much like to hear any thoughts you have about the site.

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Hi Ulven, yes this is most likely what happened. If you subscribe to the freespins and then signup you and use the freespins and win. The winnings go to your bonus balance in your account which can be seen in the dashboard.

There is a wagering requirement which is only 1x of the bonus and we have no minimum or maximum. Once you fulfill that, then the bonus amount moves to your real balance for you to play or withdraw as you wish. This 1x wagering is stated on the bonus when you subscribe (click the 'i' symbol top right). Sorry it's probably not prominent enough so you may have likely missed it. I apologise for this and we will try and find a way to make the conditions more obvious without too much clutter to try and prevent this from happening again. In that 'i' are the various conditions including one which states "Unsubscribing from this promo after placing any bet will result in funds in your BONUS balance being forfeited."

Again, sorry if the terms and conditions were not clearly highlighted enough, will work on trying to resolve this.

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Hi AmoreJaz, thanks for trying to visit GXGBet.com, sad to hear you weren't able to, would have really liked to hear your opinions on it. Clearly, country restriction is a big one, hahaha. Yes, we do have a gaming licence so that's why the country restrictions are happening and you're totally right, it is really hindering gaining new potential players and frustrating many of the members here. Trying to see what, if anything, can be done about this.

I did reply to the foggystar comment in a previous post (I know, a bit slow but I'm getting there hopefully), its not related but I do actually prefer its design to ours! (If any of the GXGBet.com design team is reading this, I'm just kidding...) or am I?

[moderator's note: consecutive posts merged]

The only major setback I have seen with this site is the fact that some regions are restricted and that will be a big setback for the casino since their still new in the market and need to build a large community base, and also since there are restrictions there will possibly be a need for KYC at some point so I will advise not to use VPN on the site in case problem arise in the future and you need to submit some documents.

Are you sure that you are sad? But your emoji looks so happy there lol.

It's a new site anyway so it's not a big loss and besides we already have old sites where we can play freely without any restrictions whatsoever. This also can be a blessing in disguise in case this gambling site didn't go well, you know what I am talking about though it seems no one can stop you on trying this one but before you do that, it would be better to read on what is written on their terms and conditions just in case they did not allow such tool for bypassing restrictions, that should save you from the trouble of your account being locked and money being stuck inside the platform.

I just visited your site and see it is a good interface with a good design and black background. But I do not register on your site because I see some problems from some members, which I think you need to fix before promoting more. But your site has the potential to increase and get more members, especially if you can fix all of the problems so we do not have another problem come to our accounts. And I hope that you do not request verification or sending documents before we want to withdraw our win money.

Yow , Welcome here mate, DeFI gaming seems to be new trend now here in bitcointalk , will try your site later and check if its worth engaging ,
so they have 2 different site that owns by same team? cool .

Thanks Wiwo! The Copper account definitely helped! Am gathering images and content now and would love to share these with everyone once done. Thanks again for your suggestion, managed to sort out the image issue eventually with yours and the help of the members here...

I think it's because the gxgbet have license that's why they require basic KYC as stated by gxgbet while gxgcoin does not have license so it does not require any KYC. I can't access the gxgbet.com due to being one of the coin that is restricted and gxgcoin.io is accessible to me. I agree that it is much better if there's no KYC needed as it is what most people wanted. Even some known gambling sites may ask for KYC if they found your account being suspicious.