Hello Erin,
Please can you confirm if my case 6615, order 3951 will be refunded?
When can I expect to receive the money by?
I have sent a few emails already asking these same questions, I know you are busy but I would appreciate a reply.
Thank you
Kind regards
Ilan
On 13 Jan 2014, at 21:47, "HashFast Refunds" <
[email protected]> wrote:
Good Afternoon,
We have received your request.
Sincerely,
Erin
Customer Service Manager
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HashFast Refunds
[email protected]---------------------------------------------------------------------------
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-----Original Message-----
Date: Sun, 12 Jan 2014 20:14:10 -0000
To:
[email protected]Subject: REFUND REQUEST AND RELEASE FORM ORDER #3951
Dear Madam / Sir,
Please find attached a 'revised' Refund and Release request form for your attention.
I understand that I am a batch 4 customer and as such according to your Terms and Conditions do not qualify for a refund until after 31st March 2014. However given recent events concerning delayed Batch 1 BabyJet shipments etc. I am kindly requesting that you also agree to refund my order as a batch 4 customer.
I fully appreciate that this would be granted purely on a "goodwill basis", however please understand that since the ongoing shipping delays have occurred I have lost a great deal of confidence in your company.
I am also somewhat concerned about all of the bad publicity your are receiving and the pending lawsuits that are imminent with respect to Bitcoin refunds to Batch 1 customers.
I am naturally worried about what the implications would be if Hashfast were to lose these legal battles with your Batch 1 customers, and what that would mean for Hashfast and its remaining customers.
Please understand that I never intended to request a refund and I sincerely wanted the product I ordered (and still do) however I can not simply ignore what has happened since ordering on Dec 11th 2013.
Therefore please kindly consider my application for a refund and I would appreciate it if you could process my attached refund request ASAP.
I have amended your form to reflect my refund request as a Batch 4 customer, and I trust my revisions to your form are all in order.
I hope this emails reaches you well, as I have attempted to contact you over the last 2 weeks, sending emails, phone calls and written letters but I have yet to receive a response.
I am sure you are extremely busy trying to fulfil batch 1 orders in time for your next promised deadline, however I would appreciate it if you could also find the time to review and respond to my refund request.
I hope to hear from you soon.
Yours sincerely
Ilan