Interesting small development.
I just received a call from a professional firm that has been hired by HF to get customer feedback about the ordering and fulfillment process.
I took the time and answered all of his questions and in the end he said he would take my comments to them.
One question of note after I rated them a 2 out of 10 for 'would I recommend them'
them:
"Sir, what can we do to turn that 2 to a 10"
me:
That is easy, better communication and give the batch 1 users our bitcoins back. In my eyes that would totally redeem them and I would probably turn around and order more equipment from them if they did that.
edit: another question they asked:
"What was the hardest part of the ordering process?"
me: "Deciding to give up 210 bitcoins, do you know what 200 btc is worth now? !!"