A irc channel just for tech support
IRC is good for chatting, not support. You would need to repeat the answer every time someone asks the question (or create a bot to spew the same information out automatically). A forum is really the best way for interactive support.
Tom has talked about the possibility of setting up a forum; I think that would be an excellant idea and would allow a much higher degree of moderation than either here or IRC.
That said, I don't know the degree to which people would use something like that [has anyone here had much experience with the BFL forums and the degree to which they are used/abused?] so it may or may not be worthwhile. Remember that Tom has a much smaller client base than BFL, so the cost per client, measured in both time and money, is possibly far higher.
In any case, even in the absence of a forum, I'm sure we'll find some way to communicate, either here, an ad-hoc IRC channel, Reddit, or some other forum, so I wouldn't worry too much about it at this stage (we're still a month off, remember).
Tom did talk about setting up a forum, but I think he should really just set up an announcement blog. Post the announcement here and on that page. I don't want Tom spending his time moderating forums, since he is already behind on replying to emails. And you know there will be lots of drama if he has to pick some moderators from the user-base.
If you did ship first, I guess you would be suddenly swamped with orders, which would cause a sudden cancellation & immediate cash flow problems for competitors, possibly followed by imminent implosion.
Implosion sounds a bit extreme. I think it is more because Tom now has a chance of being the first ASIC to ship, which is making some early pre-orderers at competitors angry that they have had their money tied up for so much longer and might not even be first with an ASIC anymore. Prior to BFL's announcement about delaying to the end of November, Tom's company was just the one with a shorter waiting list. Compound that with the fact that Tom is taking the second batch now, they can't even appease their anger by pre-ordering here (I know some pre-ordered at both, but some didn't have the foresight to).
I fully plan to contact the FCC regarding compliance.
Ugh the FCC is why FM transmitters suck. Companies have to go through
shenanigans in order to make a decent one.
On the other side of the coin, since an ASIC miner is a
non-intentional transmitter, I suggest you just check with your design company instead of directly with the FCC regarding a Declaration of Conformity.