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Topic: HitBTC.com - The most advanced cryptocurrency exchange - page 11. (Read 109877 times)

sr. member
Activity: 525
Merit: 250
This is the first time you post here since 27th August 2019 and claim you will look in to every case but you answer NO complaints here.

We can assure you our support team is always willing to help and provides traders with timely replies in tickets.
If users would like us to provide them with follow-ups here in this thread as well, we need them to share their relevant ticket numbers: this way, we'll be able to find their case in the system.
legendary
Activity: 2534
Merit: 1713
Top Crypto Casino
We're sorry that our withdrawal fee structure doesn't work for some of the users. It is worth mentioning, though, that our fees are flat and do not depend on the number of funds you're trying to withdraw. Withdrawal fees are being adjusted according to the market situation.

~snip~

The rest of the users that experienced any issues while trading with us are welcome to share their ticket numbers as well, we promise to look into each and every case.


Shame on you. This is the first time you post here since 27th August 2019 and claim you will look in to every case but you answer NO complaints here.

Read this: https://bitcointalksearch.org/topic/m.52286559

Pathetic
sr. member
Activity: 525
Merit: 250
We're sorry that our withdrawal fee structure doesn't work for some of the users. It is worth mentioning, though, that our fees are flat and do not depend on the number of funds you're trying to withdraw. Withdrawal fees are being adjusted according to the market situation.

Why as soon as I login on the exchange I get a message asking for a deposit? Why do some pairs have extra zeros? Why does the exchange lag on a fairly new smartphone? And I’m not even asking why such high withdrawal fees, I want to ask: why is this exchange "The most advanced"?
Some of the pairs have different lot sizes to allow trading in a smaller size. This was made as a part of our effort to keep them in-line with market standards by popular demand, you can find more information on that here:
https://blog.hitbtc.com/hitbtc-is-updating-its-lot-size/
We're sorry you experience poor performance on your device. You can reach out to the support team right here anytime: https://support.hitbtc.com/hc/en-us/requests/new

Noone should use this exchange. Last year they stolen 9 bitcoin from me worth $92000 I sent all papers, bank account, notorized paper , they even ask me  to send documents of the person that sell me bitcoin.
Could you please provide us with your ticket number? We need it to find your case in the system.

The rest of the users that experienced any issues while trading with us are welcome to share their ticket numbers as well, we promise to look into each and every case.
hero member
Activity: 826
Merit: 501
Why as soon as I login on the exchange I get a message asking for a deposit? Why do some pairs have extra zeros? Why does the exchange lag on a fairly new smartphone? And I’m not even asking why such high withdrawal fees, I want to ask: why is this exchange "The most advanced"?
legendary
Activity: 3094
Merit: 1127
^If people are using it, it's mainly because of the trading volume. Except Binance, Kucoin and Hitbtc, there are no more exchanges with active buyers for altcoins so these exchanges are being used despite the high trading and withdrawal fee. The only drawback of hitbtc is the enormous altcoin withdrawal fee that discourages you from withdrawing your own coins deposited on the exchange.
How about the old-time running shady exchange "Yobit"? Just for some out topic discussion.This exchange also do had bigger withdrawals fees way more than with Hitbtc
based on my experience but surprisingly these exchangers do still had that volume which is pretty high to consider for a shady business.Its true that there were people who already got use to it when it comes to their past and current issues yet they dont have any choice if their shit tokens were only listed into these various exchange.
You would really need to deal up with injustice things in terms of their fees and shady service.
legendary
Activity: 2632
Merit: 1094
^If people are using it, it's mainly because of the trading volume. Except Binance, Kucoin and Hitbtc, there are no more exchanges with active buyers for altcoins so these exchanges are being used despite the high trading and withdrawal fee. The only drawback of hitbtc is the enormous altcoin withdrawal fee that discourages you from withdrawing your own coins deposited on the exchange.
sr. member
Activity: 806
Merit: 250
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Why was it rejected? I just withdrew $48 ETH paying $8 as fee without getting any such message and I have never completed KYC on Hitbtc. May be they are doing it just to new accounts?

$8 fees? Serious? That's nearly 0.05 ETH. Why don't you use another exchange which requires you 0.01 ETH to withdraw? Stop giving them free money dude.

$8 fee over withdrawing just $48 is an absolute disgrace. They are extortionate fees, everybody should stop using HitBTC.

I think there are only few people in this forum that uses HitBTC. Many of them have no choice because some not-so popular coins are being listed in HitBTC. They should just sell it and leave HitBTC right away or wait for an another exchange to list their coins.

Despite HitBTC being disgraceful, it is surprising that they remains to have very high trading volume. I think there are many people that are used to it and ignore the negative side even if there are already many better exchanges as options? Sad that even with the high fees and high minimum tradeable amounts there are still blind followers.   
legendary
Activity: 2534
Merit: 1713
Top Crypto Casino
Why was it rejected? I just withdrew $48 ETH paying $8 as fee without getting any such message and I have never completed KYC on Hitbtc. May be they are doing it just to new accounts?

$8 fees? Serious? That's nearly 0.05 ETH. Why don't you use another exchange which requires you 0.01 ETH to withdraw? Stop giving them free money dude.

$8 fee over withdrawing just $48 is an absolute disgrace. They are extortionate fees, everybody should stop using HitBTC.
legendary
Activity: 2632
Merit: 1094
Why was it rejected? I just withdrew $48 ETH paying $8 as fee without getting any such message and I have never completed KYC on Hitbtc. May be they are doing it just to new accounts?

$8 fees? Serious? That's nearly 0.05 ETH. Why don't you use another exchange which requires you 0.01 ETH to withdraw? Stop giving them free money dude.

Yeah,  it was about 0.047 and I found it cheaper than paying 0.0015 fee to withdraw via BTC. The $48 I earned by selling my altcoins that were lying since a year. Other altcoins that I have deposited on hitbtc have higher withdrawal fee of $20. Using another exchange was not an option as the coins had been lying with Hitbtc since a year and I couldn't withdraw them. One year back, things were find as coins were worth $1k+ but not now.
sr. member
Activity: 910
Merit: 351
Why was it rejected? I just withdrew $48 ETH paying $8 as fee without getting any such message and I have never completed KYC on Hitbtc. May be they are doing it just to new accounts?

$8 fees? Serious? That's nearly 0.05 ETH. Why don't you use another exchange which requires you 0.01 ETH to withdraw? Stop giving them free money dude.
sr. member
Activity: 340
Merit: 250
am open account in hitbtc
I deposited $ 50 in Hitbtc for testing only
Withdrawal of $ 50 was rejected
Contacted support
Reply to my message..  for security reasons and in accordance with international AML policies.


If that is true then it shows the level of disgrace that HitBTC have fallen to.

The authorities need to consider if there is enough evidence to close down their website.

That's what happened to me already
They have automatic messages
Almost three months have passed
Deposit is still available but withdrawal is closed
sr. member
Activity: 340
Merit: 250
am open account in hitbtc
I deposited $ 50 in Hitbtc for testing only
Withdrawal of $ 50 was rejected
Contacted support
Reply to my message..  for security reasons and in accordance with international AML policies.

Noone should use this exchange. Last year they stolen 9 bitcoin from me worth $92000 I sent all papers, bank account, notorized paper , they even ask me  to send documents of the person that sell me bitcoin.

Pity that this happens to you
hero member
Activity: 2688
Merit: 540
DGbet.fun - Crypto Sportsbook
am open account in hitbtc
I deposited $ 50 in Hitbtc for testing only
Withdrawal of $ 50 was rejected
Contacted support
Reply to my message..  for security reasons and in accordance with international AML policies.


Why was it rejected? I just withdrew $48 ETH paying $8 as fee without getting any such message and I have never completed KYC on Hitbtc. May be they are doing it just to new accounts?

Just keep replying to their emails as $50 is such a small amount and they shouldn't harass customers for such small amounts.
It isnt a gambling site for it to hold their deposits without doing any trade ups.Yes,$50 isnt really that big for them to hold off.
You paid up $8 fee for ETH? What a horrible thing for you to accept on.. If they are doing this for new accounts then its really a disgrace.
One question, why people do consider out to trade with this exchange?
legendary
Activity: 2632
Merit: 1094
am open account in hitbtc
I deposited $ 50 in Hitbtc for testing only
Withdrawal of $ 50 was rejected
Contacted support
Reply to my message..  for security reasons and in accordance with international AML policies.


Why was it rejected? I just withdrew $48 ETH paying $8 as fee without getting any such message and I have never completed KYC on Hitbtc. May be they are doing it just to new accounts?

Just keep replying to their emails as $50 is such a small amount and they shouldn't harass customers for such small amounts.
legendary
Activity: 2534
Merit: 1713
Top Crypto Casino
am open account in hitbtc
I deposited $ 50 in Hitbtc for testing only
Withdrawal of $ 50 was rejected
Contacted support
Reply to my message..  for security reasons and in accordance with international AML policies.


If that is true then it shows the level of disgrace that HitBTC have fallen to.

The authorities need to consider if there is enough evidence to close down their website.
newbie
Activity: 21
Merit: 0
am open account in hitbtc
I deposited $ 50 in Hitbtc for testing only
Withdrawal of $ 50 was rejected
Contacted support
Reply to my message..  for security reasons and in accordance with international AML policies.

Noone should use this exchange. Last year they stolen 9 bitcoin from me worth $92000 I sent all papers, bank account, notorized paper , they even ask me  to send documents of the person that sell me bitcoin.
sr. member
Activity: 340
Merit: 250
am open account in hitbtc
I deposited $ 50 in Hitbtc for testing only
Withdrawal of $ 50 was rejected
Contacted support
Reply to my message..  for security reasons and in accordance with international AML policies.
legendary
Activity: 2534
Merit: 1713
Top Crypto Casino
Even small deposits are no longer safe on hitbtc. 15 bucks has been stolen. Of course, for security reasons and in accordance with international AML policies.


If they are now stealing $15 worth of crypto from users it means HitBTC really are scraping the barrel now.

Their finances must be in a mess if they have stooped that low.
legendary
Activity: 3094
Merit: 1127
sr. member
Activity: 1036
Merit: 269
Even small deposits are no longer safe on hitbtc. 15 bucks has been stolen. Of course, for security reasons and in accordance with international AML policies.
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