We're sorry that our withdrawal fee structure doesn't work for some of the users. It is worth mentioning, though, that our fees are flat and do not depend on the number of funds you're trying to withdraw. Withdrawal fees are being adjusted according to the market situation.
Why as soon as I login on the exchange I get a message asking for a deposit? Why do some pairs have extra zeros? Why does the exchange lag on a fairly new smartphone? And I’m not even asking why such high withdrawal fees, I want to ask: why is this exchange "The most advanced"?
Some of the pairs have different lot sizes to allow trading in a smaller size. This was made as a part of our effort to keep them in-line with market standards by popular demand, you can find more information on that here:
https://blog.hitbtc.com/hitbtc-is-updating-its-lot-size/We're sorry you experience poor performance on your device. You can reach out to the support team right here anytime:
https://support.hitbtc.com/hc/en-us/requests/newNoone should use this exchange. Last year they stolen 9 bitcoin from me worth $92000 I sent all papers, bank account, notorized paper , they even ask me to send documents of the person that sell me bitcoin.
Could you please provide us with your ticket number? We need it to find your case in the system.
The rest of the users that experienced any issues while trading with us are welcome to share their ticket numbers as well, we promise to look into each and every case.
