Topic: HitBTC.com - The most advanced cryptocurrency exchange - page 27. (Read 109937 times)

Have not received a response and the withdrawal is still not possible. Does anyone know what's going on with HitBTC? Stellar is not a small coin and there should not be any trouble adjusting the code to make it work again. I've been waiting ten days to withdraw my purchased coins.

When will Stellar withdrawal be available again? I have been waiting for a couple of days now and the withdrawal feature says withdrawals are temporarily unavailable due to technical maintenance.

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Hitbtc scammed me +100K and have disable my account!!


I have deposited 2100 neo on hitbtc i have switched 500 neo in dash and transfered in my hardware wallet it was succesfuly transfered. After that, i have try to transfer another 500 neo in dash again and put it on my hardware wallet but i never received my dash in my hardware wallet. After that i have try to transfer 10 neo to my original wallet to make a test and i never receive it also. I have open a ticket to explain my problem. But now i try to connect on my account, i put the good e-main and passwordi put my 2FA and i can't connect on my account.

Now i feel been scammed about alot of money.


THERE IS MY TICKET : Your ticket has been registered with the Ticket ID #289045.


After that, hitbtc replied to my account : "Dear trader, thank you for reaching out to us.

According to AML/KYC rules, which HitBTC exchange is subject to, our security department is monitoring all activities on our platform. Our goal is to stay secure and reliable, safety of every transaction being ensured.

Pursuant to internal policy on customer identification process, we kindly ask you to provide us with the following:

- A clear closeup photo of your document (national ID or driver’s licence), being held in your hand. Scanned images are not accepted; - A photo of yourself settled near your monitor with this ticket viewed on screen. You should be easily identified on the photo, and this exact text with the following picture should be clearly seen.

Regards, HitBTC Team"



I provided the photo cover of my passport, my passport main page picture and also a photo of myself settled near my monitor with this ticket viewed on screen.



Then i got another reply to do  the AML/KYC procedure and explain all my blockchain transaction.... I  provided my social security number, my business number (NEQ), my passport picture and a picture of me with my passport. I'm not a professional about track my transaction in the blockchain but i have do my best for explain everything, I hope that's is enough!!! I feel like i been scammed by them, i can't have acces to my account at all.

You can find the same topic on the scam report section.

Will keep my post updated until it's my issue gonna be be resolved.

I have a very long time I can not withdraw funds in this shit exchange. I do not receive a confirmation letter. What to do? Nobody answers the letters! Now, in general, there is no possibility to write in support, it was simply turned off!

There is a suggestion for (hts)security problem;
https://www.reddit.com/r/hitbtc/comments/8kzzhr/withdrawal_request_confirmation_problem_ssl/

Hellow. I have problems with withdrawal. I had this message https://prnt.sc/jkm0j3It this problem with server or what? If yes, when it will be fixed?

Hitbtc is down during the whole day. What's going on? Is everything ok? I'm starting to worry))

Hitbtc is down during the whole day. What's going on? Is everything ok? I'm starting to worry))