Topic: HitBTC.com - The most advanced cryptocurrency exchange - page 29. (Read 109877 times)
Yesterday I was thinking to create an account on HitBTC to trade my BTCP as it is listed there a few days ago but after coming here to see the review of the exchange I am worried for my money. The account of that person is also red trusted. Some people are saying that it is better for them but why some are making these type of news for that. I accepted it for a while then thought that why they do not work to solve the issue for which they got red trust. They do not care for their businesses on this forum then it means that they will not care for your security. I hope that they will solve their issues and will clear all of its cases.
HitBTC has not returned my money to me for several months. Back in February, I transferred them 0.12 bitcoins, and in March 95.3 ether. After that, in April, I was convinced that I did not need their services, I decided to transfer money back to my wallets. I found assets in which I wanted to invest, but which was not listed on HitBTC. But HitBTC decided to block my account and still did not return my coins to me. They asked me to pass KYC - I passed. They asked me to provide all the screenshots of my transactions and the origin of the money - I provided. They asked me to confirm with the help of screenshots that the wallets belong to me - I confirmed. And that's all. No answer for 2 weeks already!
Ticket ID #265536
Nobody gave you (HitBTC) the right to keep and use someone else's money for your own purposes! I demand the return of my money! I confirmed absolutely everything and proved that the money really belongs to me!
Ticket ID #265536
Nobody gave you (HitBTC) the right to keep and use someone else's money for your own purposes! I demand the return of my money! I confirmed absolutely everything and proved that the money really belongs to me!
When are you going to credit MoneroV coins? We're waiting!!
Hello, the MoneroV coin has already been launched, https://twitter.com/monero_v/status/993930432478576650
But not listed on HitBTC yet. Please confirm when will you list this supported fork?
But not listed on HitBTC yet. Please confirm when will you list this supported fork?
I can't withdraw any crypto currency from HITBTC, always get this error. "Currency operation not available." I have been trying to withdraw for a week now and still nothing. Anyone from HITBTC here who could help?
When will you credit the MoneroV coins ??
Yesterday i deposit my XVG to hitbtc but no coin showing in my main or trade balance please check my proof of withdraw and deposit because its too long time for deposit and thousands of confermations.
Binance withdraw: https://i.gyazo.com/602844f050062ed2a32c8ae46fb9833a.png
transection history with thousands of confermations: https://i.gyazo.com/7f2fa2c8c72895b1ac49472942291383.png
hitbtc balnce: https://i.gyazo.com/6035f44e714796d3df9119d71829824f.png , https://i.gyazo.com/f23c65b949377d0a57ce8a8e67f84bf0.png
Binance withdraw: https://i.gyazo.com/602844f050062ed2a32c8ae46fb9833a.png
transection history with thousands of confermations: https://i.gyazo.com/7f2fa2c8c72895b1ac49472942291383.png
hitbtc balnce: https://i.gyazo.com/6035f44e714796d3df9119d71829824f.png , https://i.gyazo.com/f23c65b949377d0a57ce8a8e67f84bf0.png
Hi i cant get my pcl out of hitbtc. No status update and no reply to tickets at all.
Why do you always write spam here if there is no representative in this topic?
There is a "representative" here, it's their official thread - they just choose to ignore their customers.
A person has every right to post here as often as they like if this scam exchange has stolen their funds. It also serves as a warning to others not to trust this "exchange" & use one that serves their customers properly & in a timely manner.
That's what forums are for.
I will keep posting on Bitcointalk.org about this issue, Unless I get mine XMR in my account
Hi Starter,
have you solved the mistake? I'm still waiting
not yet
http://myprintscreen.com/s/1525635085.1143370.png
Support said, it takes long time to be credited.
If after providing all this documents they not enable my account and not give me my money back, that's mean they scam and steal users without warning!!!
I wait to be verified and get back my money. I keep updating this post and if the post is too old i will make a new one for keep updating the people here on reddit.
"Upgrading to Verified account status
HitBTC Risk Management team is responsible for monitoring overall trading activity in accordance with AML/KYC rules. You are welcome to upgrade your account to Verified and Qualified status if you are willing to avoid eventual verification procedure in the future.
Terms and conditions
To verify your account, please contact the HitBTC Compliance dpt. at [email protected].
The email should be sent from the address linked to your HitBTC profile. Make sure your email contains the following:
Personal information
Address
Bank account information (in case you want to deposit and withdraw fiat)
Supporting documents (color copies):
Identity Document (passport/ID card/driving license)
Proof of residence
Proof of bank account ownership
1. Personal information
Please include the following:
Name
Surname
Date of birth
Country of birth
Note: The data should be correct and filled in English language as stated in your Identity document.
2. Address
Please provide up-to-date information about your residential (Current) address and permanent address. Keep in mind that your permanent address should be the same as your billing address used for official correspondence.
Please include the following:
Country
City
Region (optional)
Postal Code
Street Address
3. Bank account information
Please include the following:
Bank name
SWIFT/BIC code
IBAN/account number
4. Supporting documents
Make sure that your photos/scans meet the following requirements:
Documents should be valid due to the issue date
Photos/scans of both sides of documents should be uploaded
Scanned images should be in color and in high resolution (at least 200 dpi)
Allowed formats: JPG, GIF, PNG or PDF
File size should be no more than 10 MB
Photos/scans should not be older than 3 months
Documents should be issued using characters of Latin alphabet or have Latin transliteration of main fields.
Identity Document
Choose one of the following options:
National ID card (both sides) or national passport (double page)
International passport (double page)
Driving license (both sides).
Please note that we accept a driving license as proof of your identity only if it is a plastic card, and all the information in it is provided with Latin transliteration.
Proof of residence
Choose one of the following options:
Utility bill (except for mobile phone, satellite/cable TV or printed Internet bills)
Electricity bill
Bank statement
Tax return/council tax
Other documents with an exception of electronic bills/statements, online screenshots, mobile phone bills or credit card statements.
Note: If you only have online utility bill or electricity bill, then you may provide it following such obligatory requirements:
Upload the full document (all pages) in PDF format.
Make a screenshot of the website where you make your payments. The screenshot should contain an open document which you have provided to us. On your screenshot, we must clearly see the website URL
Proof of bank account ownership
Choose one of the following options:
Bank account statement
Original letter from the bank
Note: Screenshots and/or electronic documents are not accepted, this document should be paper-based and drafted on original bank letterhead.
It might take from 3 to 5 business days to get your account verified, if no additional information is required. However, please note that once submitted, your request is placed in a queue and is processed accordingly, which means the verification time might vary depending on the overall number of the verification requests.
In case you experience any issues, please contact our Support team."
I wait to be verified and get back my money. I keep updating this post and if the post is too old i will make a new one for keep updating the people here on reddit.
"Upgrading to Verified account status
HitBTC Risk Management team is responsible for monitoring overall trading activity in accordance with AML/KYC rules. You are welcome to upgrade your account to Verified and Qualified status if you are willing to avoid eventual verification procedure in the future.
Terms and conditions
To verify your account, please contact the HitBTC Compliance dpt. at [email protected].
The email should be sent from the address linked to your HitBTC profile. Make sure your email contains the following:
Personal information
Address
Bank account information (in case you want to deposit and withdraw fiat)
Supporting documents (color copies):
Identity Document (passport/ID card/driving license)
Proof of residence
Proof of bank account ownership
1. Personal information
Please include the following:
Name
Surname
Date of birth
Country of birth
Note: The data should be correct and filled in English language as stated in your Identity document.
2. Address
Please provide up-to-date information about your residential (Current) address and permanent address. Keep in mind that your permanent address should be the same as your billing address used for official correspondence.
Please include the following:
Country
City
Region (optional)
Postal Code
Street Address
3. Bank account information
Please include the following:
Bank name
SWIFT/BIC code
IBAN/account number
4. Supporting documents
Make sure that your photos/scans meet the following requirements:
Documents should be valid due to the issue date
Photos/scans of both sides of documents should be uploaded
Scanned images should be in color and in high resolution (at least 200 dpi)
Allowed formats: JPG, GIF, PNG or PDF
File size should be no more than 10 MB
Photos/scans should not be older than 3 months
Documents should be issued using characters of Latin alphabet or have Latin transliteration of main fields.
Identity Document
Choose one of the following options:
National ID card (both sides) or national passport (double page)
International passport (double page)
Driving license (both sides).
Please note that we accept a driving license as proof of your identity only if it is a plastic card, and all the information in it is provided with Latin transliteration.
Proof of residence
Choose one of the following options:
Utility bill (except for mobile phone, satellite/cable TV or printed Internet bills)
Electricity bill
Bank statement
Tax return/council tax
Other documents with an exception of electronic bills/statements, online screenshots, mobile phone bills or credit card statements.
Note: If you only have online utility bill or electricity bill, then you may provide it following such obligatory requirements:
Upload the full document (all pages) in PDF format.
Make a screenshot of the website where you make your payments. The screenshot should contain an open document which you have provided to us. On your screenshot, we must clearly see the website URL
Proof of bank account ownership
Choose one of the following options:
Bank account statement
Original letter from the bank
Note: Screenshots and/or electronic documents are not accepted, this document should be paper-based and drafted on original bank letterhead.
It might take from 3 to 5 business days to get your account verified, if no additional information is required. However, please note that once submitted, your request is placed in a queue and is processed accordingly, which means the verification time might vary depending on the overall number of the verification requests.
In case you experience any issues, please contact our Support team."
Hitbtc scammed me +100K and have disable my account!!
I have deposited 2100 neo on hitbtc i have switched 500 neo in dash and transfered in my hardware wallet it was succesfuly transfered. After that, i have try to transfer another 500 neo in dash again and put it on my hardware wallet but i never received my dash in my hardware wallet. After that i have try to transfer 10 neo to my original wallet to make a test and i never receive it also. I have open a ticket to explain my problem. But now i try to connect on my account, i put the good e-main and passwordi put my 2FA and i can't connect on my account.
Now i feel been scammed about alot of money.
THERE IS MY TICKET : Your ticket has been registered with the Ticket ID #289045.
After that, hitbtc replied to my account : "Dear trader, thank you for reaching out to us.
According to AML/KYC rules, which HitBTC exchange is subject to, our security department is monitoring all activities on our platform. Our goal is to stay secure and reliable, safety of every transaction being ensured.
Pursuant to internal policy on customer identification process, we kindly ask you to provide us with the following:
- A clear closeup photo of your document (national ID or driver’s licence), being held in your hand. Scanned images are not accepted; - A photo of yourself settled near your monitor with this ticket viewed on screen. You should be easily identified on the photo, and this exact text with the following picture should be clearly seen.
Regards, HitBTC Team"
I provided the photo cover of my passport, my passport main page picture and also a photo of myself settled near my monitor with this ticket viewed on screen.
Then i got another reply to do the AML/KYC procedure and explain all my blockchain transaction.... I provided my social security number, my business number (NEQ), my passport picture and a picture of me with my passport. I'm not a professional about track my transaction in the blockchain but i have do my best for explain everything, I hope that's is enough!!! I feel like i been scammed by them, i can't have acces to my account at all.
You can find the same topic on the scam report section.
Will keep my post updated until it's my issue gonna be be resolved.
I have deposited 2100 neo on hitbtc i have switched 500 neo in dash and transfered in my hardware wallet it was succesfuly transfered. After that, i have try to transfer another 500 neo in dash again and put it on my hardware wallet but i never received my dash in my hardware wallet. After that i have try to transfer 10 neo to my original wallet to make a test and i never receive it also. I have open a ticket to explain my problem. But now i try to connect on my account, i put the good e-main and passwordi put my 2FA and i can't connect on my account.
Now i feel been scammed about alot of money.
THERE IS MY TICKET : Your ticket has been registered with the Ticket ID #289045.
After that, hitbtc replied to my account : "Dear trader, thank you for reaching out to us.
According to AML/KYC rules, which HitBTC exchange is subject to, our security department is monitoring all activities on our platform. Our goal is to stay secure and reliable, safety of every transaction being ensured.
Pursuant to internal policy on customer identification process, we kindly ask you to provide us with the following:
- A clear closeup photo of your document (national ID or driver’s licence), being held in your hand. Scanned images are not accepted; - A photo of yourself settled near your monitor with this ticket viewed on screen. You should be easily identified on the photo, and this exact text with the following picture should be clearly seen.
Regards, HitBTC Team"
I provided the photo cover of my passport, my passport main page picture and also a photo of myself settled near my monitor with this ticket viewed on screen.
Then i got another reply to do the AML/KYC procedure and explain all my blockchain transaction.... I provided my social security number, my business number (NEQ), my passport picture and a picture of me with my passport. I'm not a professional about track my transaction in the blockchain but i have do my best for explain everything, I hope that's is enough!!! I feel like i been scammed by them, i can't have acces to my account at all.
You can find the same topic on the scam report section.
Will keep my post updated until it's my issue gonna be be resolved.
To admin
i created a ticket #278812 and provided all the documents asked , can you please follow up
i created a ticket #278812 and provided all the documents asked , can you please follow up
Hello, I still have not solved the problem and support is not responding !!
ticket id: #278468 and #284931
ticket id: #278468 and #284931
Hi Starter,
have you solved the mistake? I'm still waiting
Hi, Hitbtc!
The exchange Hitbtc froze my 12 bitcoins, which at the current market rate is more then 105 thousand dollars. At first it was possible to enter the private account, but there was an error "Currency operations not avialable" for any operation with bitcoins.
I wrote to the support desk, ticket # 238606. It was the 17th of febrary. The support service asked me to send a photo with a passport settled near a monitor with this ticket viewed on screen. I did it, and after that the support service completely blocked my account, so now I can not enter it. They also asked for information on the two bitcoin transfers that I carried out to this exchange. I provided this information on 26th of February. From that time they asked me to provide them lots of different certificates, confirmations, copies of screen. I always send them it as soon as possible, but receive only new requests. It longs two and a half months already.
I read a lot of reviews about this exchange. It turns out that there are very many similar cases on this exchange, that people are freezing their money, can not return it.
It seems that this exchange has a problem. Maybe they were hacked and they compensate their losses at the expense of customers. It seems that the Hitbtc Exchange is a scam. I do not advise anyone to use it.
Nina Savina
12 BTC? Wtf? Why you put up such big amount into an exchange.Most likely on any exchange once big amounts would entered into a specific trading account they would normally ask for KYC verification and other documentation.Ive seen on what you have done here and you do comply on what they are asking and now they are neglecting and leaving the situation unresolved.What a unprofessional way on handling traders on such site.Ive been using this exchange and completely stop when issues becoming rampant. The exchange Hitbtc froze my 12 bitcoins, which at the current market rate is more then 105 thousand dollars. At first it was possible to enter the private account, but there was an error "Currency operations not avialable" for any operation with bitcoins.
I wrote to the support desk, ticket # 238606. It was the 17th of febrary. The support service asked me to send a photo with a passport settled near a monitor with this ticket viewed on screen. I did it, and after that the support service completely blocked my account, so now I can not enter it. They also asked for information on the two bitcoin transfers that I carried out to this exchange. I provided this information on 26th of February. From that time they asked me to provide them lots of different certificates, confirmations, copies of screen. I always send them it as soon as possible, but receive only new requests. It longs two and a half months already.
I read a lot of reviews about this exchange. It turns out that there are very many similar cases on this exchange, that people are freezing their money, can not return it.
It seems that this exchange has a problem. Maybe they were hacked and they compensate their losses at the expense of customers. It seems that the Hitbtc Exchange is a scam. I do not advise anyone to use it.
Nina Savina
I've the same problem. I send ETH from Bitstamp (18 April) and I never received it. The support said me they needed few days for solve problem. It passed 20 days and nothing. I think it's not serious from them. Pay attention with deposit, specially in ETH!!!
Sometimes this exchange makes huge fees for depositing! 
What will be the fees on trading the fork of MoneroV - XMV?
Seems they never responses our question in this thread, try ask on twitter HitBtc maybe you will get your answer on there. Jump to: