HitBTC.com - The most advanced cryptocurrency exchange - page 39.

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: Cryptoshaft on January 15, 2018, 04:45:06 AM

Quote from: royalfestus on January 14, 2018, 03:45:14 PM

Quote from: Cryptoshaft on January 14, 2018, 03:04:01 AM

Hello,

is there any official rep of HITBTC here ?
i need help with Ticket ID #168175.
i accidentally sent NEM to their DIM address instead of NEM address.
I believe they can credit it to my account

Whatever way it might be you will still be referred to the exchange. Get back to the exchange for more clarification. They might have a lot of tickets for now but they should answer you soon

my tickets have been there for days but no one responded tonmy tickets.

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: Cryptoshaft on January 14, 2018, 03:04:01 AM

Hello,

is there any official rep of HITBTC here ?
i need help with Ticket ID #168175.
i accidentally sent NEM to their DIM address instead of NEM address.
I believe they can credit it to my account

Sorry about the issue you’re experiencing. Thank you for provided information! Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: Alternatr on January 13, 2018, 11:03:07 AM

It is now almost 13 hours since my withdrawal. No transaction hash, no response from support ticket. They charged me $140 withdrawal fee for this garbage service???

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: seoguru on January 11, 2018, 07:40:06 PM

Why can I not transfer from Balance to Trading account or vice versca? This is a HUGE problem and support has yet to reply back to me and/or fix. As of now, my funds are sitting with you like a bank yet you are an exchange. Please fix ASAP!

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: WhereIsMyBTGNegga?? on January 11, 2018, 08:26:54 AM

They did not process my xem withdrawal from 19 december!!!!!!! First they cancelled my withdrawal, then after I've placed a new one a few days ago they gave me the wrong TXID!! Now they cancelled my withdrawal again! And support dont answer! SCAM!!!!! BEWARE!!

Sorry for keeping you waiting for this long. This ends now, and this won’t happen again. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

thirdprize

sr. member

Activity: 485

Merit: 274

Is there any way to contact the Devs directly regarding issues with the API? When I place an Order, it comes back with the Order data and a cutomerorderid. However when i try and get the status of the order (to see if its been filled) it sometimes comes back with order not found. Surely if its filled or cancelled it should still exist, just in that state. If its not fulfilled then it should definitely be there.

Any ideas? You can message me if you want.

bernard75

legendary

Activity: 1316

Merit: 1003

So, HITandRun has a receptionist now...

Hmmm...

StarterX

newbie

Activity: 61

Merit: 0

Hitbtc scam, i opened a ticket one month ago about my 2-factor authentication, They said please provide us you National ID and a clear photo of yourself in front of the monitor with this ticket open, I provide them both my National ID and Photo, but they didn't reply to me, After 15 days they replied me back and again asking for my national ID and a photo, again i provide them, again they stop replying me, after 5 days they said

Dear Trader,

The issue you reported requires additional investigation.

We have escalated the issue to our second-level support experts and flagged it as high priority.

We will keep you posted on the progress.

Regards,
Paola Balzano
HitBTC Support Team

after 22 days they reply me again said

Thank you for provided information.

Your request has been put in the queue. Request processing can take some time. Usually up to 5-10 business days. We will contact you as soon as 2-fa authentication is removed from your account.

Thank you for your patience.

today is the day they again saying

12:32 PM (7 hours ago)
to me

##- Please type your reply above this line -##
Dear Trader,

The issue you reported requires additional investigation.

We have escalated the issue to our second-level support experts and flagged it as high priority.

We will keep you posted on the progress.

Regards,
Paola Balzano
HitBTC Support Team

DirtyMartini

full member

Activity: 277

Merit: 101

I'd love to hear a follow up on the dozens of complaints here, as some addressed by hitbtc here today were made over a month ago..
Curious to know whether all the backlogged transactions have finally come through??

Personally, I've never had this problem in the few times I've used HitBTC but the comments here are making me think twice about using it again.

Is everything back to normal?

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: rmadariagam on January 10, 2018, 09:25:56 AM

I'm desperate. Hitbtc does not process my BMC deposit several days ago! They do not respond any support ticket, or twitter, or facebook. I NEED the money urgently! Txhash: 0xa3c0c2f39290005fda86d085d8ae35d7a968dd3ae899d0d94f9bc43ccf17b8e5 Ticket: # 168865

We would like to bring our apologies for the issues that you are experiencing. Your ticket is processing by our Support Team. They will get back to you with an update once it becomes available. We appreciate your patience!

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: trademaniac on January 09, 2018, 10:17:55 AM

Help needed!
I have sent over 13k VIBE coin on HitBTC over 48 hours ago.
I still do not have them on Main Account
Transaction hash: 0x233bcb77b7b47d4aad9fb95df08029e1cade3ceb0ed08efc45bd1807a11a6e6f

Please help!

I wrote to the support but I still have no answer.

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: BishBoshJosh on January 08, 2018, 12:59:09 PM

what a joke!...HitBTC is an absolute DISGRACE and should be SHUT DOWN IMMEDIATELY.

Why?.......

- 0.1% on every trade (which are very slow and might not happen)

- 10% on withdrawals/transfers (which probably won't happen but will simply disappear!!!)

- Make it literally impossible to withdraw your complete balance because units are always rounded up or down......not that you'll get the remaining 90% of the transaction anyway!

- Continuous 'bad gateways' and 'problems with this page'

- ABSOLUTELY NO ADMIN/IT SUPPORT

- If you moan about it on the 'troll board' you are BANNED......and there are lots of people getting BANNED by all their ADMIN people!

I guess I am lucky (in a weird way) that I only deposited about 50$ of crypto to play around with. I am yet to receive my 19 NGC (was 22) in MY ETHER WALLET and they still have approx 20 USDT worth of mixed ICO coins which I can't do anything with...for now!

We totally understand how that feels. That is not the kind of impression we’re striving to leave, and we hope you’d accept our apologies. Please provide us with your ticket ID, our Support Team will report to you once there is any further info.

I think NAGA made a HUGE mistake by being listed on there after the ICO and although I won't let this CRAP exchange
spoil my interest and enthusiasm for crypto/blockchain I think a lot of people and companies have been seriously damaged by this load of SCAMMERS and we need to warn as many as possible to STAY AWAY or SHUT THEM DOWN.

As for any ICO's going on HitBTC (Swissborg/CHF)........DON'T DO IT!!!!

Thanks HitBTC for a really annoyingly CRAP experience.....You have officially been 'Boshed' by the Josh.

Finally, don't lose too much sleep over your losses people/victims. After all, It's all on Blockchain right? ; )

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: RayX12 on January 08, 2018, 11:29:39 AM

This shit exchange still has not given my VIBE back.. since 4 days ago.
No reply to support tickets. Tongue

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: Mi5h0 on January 08, 2018, 05:53:15 AM

Quote from: SheepSuit on January 07, 2018, 12:39:50 PM

Quote from: LongHodler on January 07, 2018, 07:10:53 AM

I saw this on Reddit:

https://www.reddit.com/r/hitbtc/comments/7oq6sx/my_guess_on_whats_going_on/

It says:

Quote

Now my guess what happened: The servers of hitbtc had some problems recently, probably because of the high demand. I assume the internal transactions had some problems as well and now they have to fix that manually since a lot of token withdrawal wallets are/were empty. It doesn't look like a scam to me at all and more and more withdrawal wallets seem to be refilled.

This is also how it feels to me. Withdrawals can sometimes take quite long, and you also have a lot of maintenance going on. I guess every exchange has trouble with this many new users showing up.

However, other exchanges have temporarily suspended new sign-ups and communicating with their customers in such cases. Not processing new deposits and seizing our assets for days or even weeks is very bad. Not to mention ignoring users on customer support. This is not the way to do business.

'If you can't stand the heat, get out of the kitchen!'

And despite all these issues, all of their tweets are about new coins on the exchange ... Angry

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: Kimpoiluiseta on January 08, 2018, 04:46:00 AM

hello
i want to ask my withdraw ETH still not process and sending ticket support not reply
please response, thank you

Please provide us with your ticket ID and we'll make sure that you receive a response from our Support Team within a day. Thank you for your cooperation!

SheepSuit

member

Activity: 140

Merit: 10

Dear HitBTC,

Can you please have a criticial look at your deposit and withdrawal fees? For some coins they are now crazy high

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: BuHoBeH on January 07, 2018, 04:28:14 PM

They stole my fork at b2x, they did not stupidly count me their cue cards!
The supporter is silent, in social. networks are also silent, so if you lose money you forget you will simply be ignored!

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: miguelmirpuri on January 05, 2018, 09:44:02 AM

Dear HitBTC,

I have requested an withdraw of 0.197 BTC but is still pending for a long ago, and i have deposited 2222.72922261 XVG a long time ago and it still doesnt show on my account.

Please check,

Thank you,
Miguel

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: RayX12 on January 05, 2018, 08:20:41 AM

WARNING WARNING

HitBTC stole my VIBE and replying to my support tickets for 2 days.

Company may be gone: https://forum.hitbtc.com/discussion/5427/may-be-hitbtc-has-been-already-disolved#latest

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: binga11 on January 05, 2018, 07:00:03 AM

I have deposit XRP to address that shown on hitbtc deposit page SINCE DECEMBER 14, 2017
rhL5Va5tDbUUuozS9isvEuv7Uk1uuJaY1T
Tag: 1536578358

From this address
rwWr7KUZ3ZFwzgaDGjKBysADByzxvohQ3C
Tag: 92425

With amount of 1137 XRP and tx A0165F7164CA524D07ABEB49F97B21493569B7F0DCA80794714C04DE45C9101A

Status already complete.
https://xrpcharts.ripple.com/#/transactions/A0165F7164CA524D07ABEB49F97B21493569B7F0DCA80794714C04DE45C9101A

PLEASE HITBTC RESPOND MY TICKET, IT'S ALREADY 2018 NOW. WHERE IS MY XRP Huh

Ticket ID #73247
#72778
@HitBTC_Support_Team @HitBTC_Team

Sorry about the issue you’re experiencing. Thank you for provided information! Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day.  

Topic: HitBTC.com - The most advanced cryptocurrency exchange - page 39. (Read 109857 times)