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Topic: HitBTC.com - The most advanced cryptocurrency exchange - page 40. (Read 109857 times)

sr. member
Activity: 525
Merit: 250
I URGE you NOT to send ANY AMOUNT OF COINS to HITBTC as me and hundrends of other users are dealing with tremendous issues the past few days.


No one can withdraw , 1/30 withdrawls at most are succesfull but at the slowest speeds possible ( 24hrs+ ) .

Dont try to trade at least until everything settles out , and please DONT LET YOURSELF BEING LURED by some coins that are trading at an ultra premium ( eg TRX which is + 50% of the rest market price ). You CANT trade because your deposit will not reach the exchange. I tend to believe that this was all a set up in order to create a vast influx of incoming BTC/ALTcoins.

I only hope that we are not dealing with a new MtGox here.


You have been warned guys.

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.
sr. member
Activity: 525
Merit: 250
Hi,

Today I tried to transfer some amount of ETH from Trading Account to Main Account.
After processing my ETH balance become 0. I cannot see any information from Reports page.
Moreover, Latest Transactions are now empty.

Ticket ID #137011

Many people that I know says HitBTC is the worst exchange and now I also experienced that!
I will leave HitBTC as soon as I can.

Sorry about the issue you’re experiencing. Thank you for provided information! Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day.
sr. member
Activity: 525
Merit: 250
Are you kidding admin? My payment ID changed just like that in my hitbtc account after sending a complaint, why?
I have not received DIMCOIN deposit since December 24, 2017. please explain my problem.
I sent dimcoin through depotwallet.com

Originally: 157384381085
After the Replace: 995680357672

My Account: fanjialisyahbana

Is this the attitude of Hitbtc to the customer, so my dimcoin balance does not go into hitbtc wallet?
please immediately process my Dimcoin transaction, I hope the professional hitbtc team to solve this kind of problem.

Transaction Details:
The amount of Dimcoin: 153,000,000000
Payment ID: 157384381085
Address: NBJZL2BAN2VQMIYTVHPJZUFKJEOT4DOBQF2NSFDD
TX ID / Hash: f9a145bfbfabc9061fee4c0d0555448693d948e4cdd8884ffdf74e977d8ad4e1

Please Check My Transactions via Website:
http://chain.nem.ninja/#/transfer/f9a145bfbfabc9061fee4c0d0555448693d948e4cdd8884ffdf74e977d8ad4e1

My Ticket ID :
#136693
#128868
#135058
#108035
#98390





Transaction Details:






We would like to bring our apologies for the issues that you are experiencing. Your tickets are processing by our Support Team. We will get back to you with an update once it becomes available. We appreciate your patience!
sr. member
Activity: 525
Merit: 250
Same issue, I have a withdrawal request of 32.85 ETH pending since > 8 Hours
https://www.etherchain.org/tx/0x1fae8f512270a9c9583f1d0b0a1f9851bc33d8415b98201601a5064f5cd58220

Most likely the reasons being Transaction Fee set < 0.00001 ETH

Another stressful situation to deal with today... I sent a ticket and wait for their answer.

It's been now 24 Hours for me, still nothing and we're talking of 32,000 USD worth of ETH Sad

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.
sr. member
Activity: 525
Merit: 250
How it is possible to reach HitBTC support? Ticket not answered, my TFL balance shows 0!!

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.
sr. member
Activity: 525
Merit: 250
Withdrawal problems on HitBTC:
1. Ticket ID #129284 - ETH pending over 24 hours;
2. Ticket ID #133127 - LTC pending over 7 hours.
Waiting, when support will solve the problems. Before this I haven't any problems with HitBTC.

Sorry about the issue you’re experiencing. Thank you for provided information! Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day.
sr. member
Activity: 525
Merit: 250
I also got problem with deposit of my cryptos. It does not appear in my account after nearly 2K confirmations and 8 hours of waiting. It's a token address to token address transfer.
Ticket ID #128978
Ticket ID #127455

Is there any representative of HitBTC around? Please help to check. Thanks a lot.


Sorry about the issue you’re experiencing. Thank you for provided information! Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day.
sr. member
Activity: 525
Merit: 250
Anyone else having any issues withdrawing from Hitbtc today? I've been using it for weeks for a certain coin I trade and haven't had any problems. However, today i'm unable to transfer coins over to my main account for withdrawal. It just keeps giving me an error.

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.
sr. member
Activity: 525
Merit: 250
25  days ago I sent to hitbtc address 6991 NEW EBTC
etherscan despite approval it does not appear on my account
I'm hurt the price is falling
LOOK
Ticket ID: 67777
https://etherscan.io/tx/0x93580c3c4654b11c31c9b1e46c23e5a1973269527a97701b40b36a235c163eea


Sorry about the issue you’re experiencing. Thank you for provided information! Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day.
sr. member
Activity: 525
Merit: 250
hitbtc scam my B2X... nice.... support is not responding


Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.
sr. member
Activity: 525
Merit: 250
I haven't received my deposit from Bitstamp

Four days ago I made a deposit from Bistamp to your stock exchange. The Etherium I sent is still not visible in my account. Please help!!!

My wallet addresse: 0x0a85f9f139d40241b93c28b4053f56226a91dced

Track: https://www.etherchain.org/account/0a85f9f139d40241b93c28b4053f56226a91dced

Time: 27. 12. 2017. 20:29


Please make sure that you reported your issue on the official web site: https://support.hitbtc.com/hc/en-us/requests/new. Then reply here with your ticket number and our Support Team will take care about it as soon as possible.
legendary
Activity: 2898
Merit: 1017

100$ for a withdrawal fee ?    please explain this.



sr. member
Activity: 525
Merit: 250
is there anyone who has a positive experience with hitbtc , i only lost money and some good opportunity's with them , the time DCN was worth a lot off money i could not acces my coins for days and fees are ridicilous

Are you still experiencing the issue described? If so, let us assure it will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.
sr. member
Activity: 525
Merit: 250
hitbtc is a stealer and a big scam ... i wait from 3 months ago for my 1376.7470 $ from affiliates.

i wrote many many times , into the forum and many many tickets  and still nothing until now.

so the affiliates is a big joke , big scam

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0.00002949 ฿
0.12390564 E
1376.7470 $
   
2.21338381 ฿
471.76530811 E
3998331.8798 $
   
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Sorry for keeping you waiting for this long. This ends now, and this won’t happen again. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.
sr. member
Activity: 525
Merit: 250
Some problem in your marketplace:
1. Deposit/Withdraw take a high fee
2. Sometime Deposit/Withdraw problem
3. Support no friendly
4. Delist coin without given announcement before

High fee with some problem is NOT WORTH IT
i will find another exchange!

They are not forcing anyone to use their exchange and we are free to use any exchange as per our convenience.

You already know there are so many issues with this exchange and they stop replying to almost all tickets so better don't take a risk by using this exchange.

I made many support tickets so far but they don't answer me. They never answer nobody I think. This is very bad for such a great exchange platform. They are losing customers only for this attitude.


We would like to bring our apologies for the issues that you are experiencing. None of the issues will stay ignored or unresolved. Please provide us with those generated tickets and we'll take care of them at the earliest convenience!
sr. member
Activity: 525
Merit: 250
Some problem in your marketplace:
1. Deposit/Withdraw take a high fee
2. Sometime Deposit/Withdraw problem
3. Support no friendly
4. Delist coin without given announcement before

High fee with some problem is NOT WORTH IT
i will find another exchange!

We totally understand how that feels. That is not the kind of impression we’re striving to leave, and we hope you’d accept our apologies.
sr. member
Activity: 525
Merit: 250
I made a transfer of neo fund from my wallet to hitbtc neo wallet and after 12 hours is still not showing up on my account. Transaction shows it went to hitbtc neo wallet. What's the problem?


Please provide us with your ticket ID and our Support Team will get back to you with an update once it becomes available!
sr. member
Activity: 525
Merit: 250
Hi @Hitbtc,

Can you provide some insight into when the withdrawals for Ambrosus(AMB) will be resumed? It has been quite a while and I'd like to withdraw my coins.


Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.
sr. member
Activity: 525
Merit: 250
I’m tired. I’m very tired of dealing with this impudent, unprofessional and, generally speaking, an exchange of frauds - hitbtc. The situation has come about that I can’ get my own money back for 3 months already. I don’t know what else I can do. We, crypto-community, should combat for each other and always help each other. I don’t know what to do now. I’m at the end of rope.

It all started in November when I decided to cooperate with the exchange Hitbtc.com
I invested an amount of coins and I started trading. I had a number of good transactions, everything was going well until I found out 2FA one day on my account. I was shocked because to activate 2FA you need email confirmation. I use 2FA on my email, so I was really surprised. I wrote to the hitbtc support, and they replied a few weeks later. They had a job to deactivate 2FA, they actually didn’t care what happened with my account and why. All right, I used to see many topics with such a problem. I admit it was my fault that I hadn’t activated 2FA on my account myself.

I put up with a huge loss as all the admins had a damn about that. They gave me neither IP addresses, no wallets where my money had gone. Just nothing.

But I still had some coins on my account. I wrote to the support, sent them scanned copies of my documents, showed transactions and wallets from which I had made my first deposits. I gave them all the proofs that the account was mine. Let alone, it’s absurd to ask that kind of stupid questions. Finally, they gave me access to my account. But it wasn’t to be. The Hitbtc.com administration blocked my funds and now, when I try to withdraw my funds, I see a message “Currency operations not available”. This hell is set to go on. This was the first time I lost the biggest part of my deposit. 
Now I have a small part left and this is all I actually have. I continued writing to the support. They replied a month later. It was just a runaround – they wrote they’d submitted my case to the investigation department and the question was being settled. What? How is it possible??? What question???
When they gave me my account back, I activated 2FA and closed all sessions. I did what they asked me to do. I write them almost daily. They keep silent. No reply. But the coins that I purchased are falling, my money is melting right before my eyes. How is it possible? This goes beyond all limits!

How is it possible that an exchange that makes publications in Twitter about cooperation and widely promotes itself can just deprive you of your money??? It turns out that they can steal our money easily? So we are not protected at all in the world of cryptocurrency? What now? And what we should do with this?

Please help me to settle this problem. I just don’t know how to get my money back, how I can influence them. NOBODY MUST WORK LIKE THIS! THIS IS A SIMPLE ROBBERY! WHY THEY STILL WORK AS IF NOTHING HAD HAPPENED? WHY NOBODY CAN DO ANYTHING WITH THEM?? Is there anybody who cares a bit about this?

Please help me, spread this theme everywhere you can. I’m desperate to get my money back.
They should activate all currency operations at my account. My ticket id #46811 !!!

And there is some screenshots:
14 november 2017 topic start - https://prnt.sc/ibve34
My losses - http://prntscr.com/ibwc2t. 3.5 mln dollars was and 600k left (screenshot was made in January).
Hitbtc answer about stealing - http://prntscr.com/ibwct7  http://prntscr.com/ibwcyt
Unusual answer - http://prntscr.com/ibwehe
Documents - https://prnt.sc/ibwepq
1 answer in a month - http://prntscr.com/ibwfp9
2FA removed https://prnt.sc/ibwg5l
Currency operations not available 3 months already! -  http://prntscr.com/ibwi8hhttps://prnt.sc/ic7cgs
And now - 1 answer in a month, standart answer. They closed all discussions on forum - https://prnt.sc/ic71ui

Now I have 60 btc +- at my account and this my last funds! I want help. I want to withdraw my funds from hitbtc. Hitbtc - give me access to my funds! My ticket id #46811 !!!



We would like to bring our apologies for the issues that you are experiencing. Your ticket #46811 is currently being processed by our Support Team. We can assure you that you've been heard and your problem won't stay unresolved. Our Support Team will get back to you with an update once it becomes available. We appreciate your patience!
sr. member
Activity: 525
Merit: 250
Dear Users!



Why my transaction canceled and I can't do enymore?! "Currency operations not available"?! Wtf?!

Ticket #229252, email [email protected]


Please provide us with your ticket ID or submit it through the official web site here if you haven't done so: https://support.hitbtc.com/hc/en-us/requests/new. Once you do that, please reply here with your ticket number and our Support Team will take care about it as soon as possible.
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