I’m tired. I’m very tired of dealing with this impudent, unprofessional and, generally speaking, an exchange of frauds - hitbtc. The situation has come about that I can’ get my own money back for 3 months already. I don’t know what else I can do. We, crypto-community, should combat for each other and always help each other. I don’t know what to do now. I’m at the end of rope.
It all started in November when I decided to cooperate with the exchange Hitbtc.com
I invested an amount of coins and I started trading. I had a number of good transactions, everything was going well until I found out 2FA one day on my account. I was shocked because to activate 2FA you need email confirmation. I use 2FA on my email, so I was really surprised. I wrote to the hitbtc support, and they replied a few weeks later. They had a job to deactivate 2FA, they actually didn’t care what happened with my account and why. All right, I used to see many topics with such a problem. I admit it was my fault that I hadn’t activated 2FA on my account myself.
I put up with a huge loss as all the admins had a damn about that. They gave me neither IP addresses, no wallets where my money had gone. Just nothing.
But I still had some coins on my account. I wrote to the support, sent them scanned copies of my documents, showed transactions and wallets from which I had made my first deposits. I gave them all the proofs that the account was mine. Let alone, it’s absurd to ask that kind of stupid questions. Finally, they gave me access to my account. But it wasn’t to be. The Hitbtc.com administration blocked my funds and now, when I try to withdraw my funds, I see a message “Currency operations not available”. This hell is set to go on. This was the first time I lost the biggest part of my deposit.
Now I have a small part left and this is all I actually have. I continued writing to the support. They replied a month later. It was just a runaround – they wrote they’d submitted my case to the investigation department and the question was being settled. What? How is it possible??? What question???
When they gave me my account back, I activated 2FA and closed all sessions. I did what they asked me to do. I write them almost daily. They keep silent. No reply. But the coins that I purchased are falling, my money is melting right before my eyes. How is it possible? This goes beyond all limits!
How is it possible that an exchange that makes publications in Twitter about cooperation and widely promotes itself can just deprive you of your money??? It turns out that they can steal our money easily? So we are not protected at all in the world of cryptocurrency? What now? And what we should do with this?
Please help me to settle this problem. I just don’t know how to get my money back, how I can influence them. NOBODY MUST WORK LIKE THIS! THIS IS A SIMPLE ROBBERY! WHY THEY STILL WORK AS IF NOTHING HAD HAPPENED? WHY NOBODY CAN DO ANYTHING WITH THEM?? Is there anybody who cares a bit about this?
Please help me, spread this theme everywhere you can. I’m desperate to get my money back.
They should activate all currency operations at my account. My ticket id #46811 !!!
And there is some screenshots:
14 november 2017 topic start -
https://prnt.sc/ibve34My losses -
http://prntscr.com/ibwc2t. 3.5 mln dollars was and 600k left (screenshot was made in January).
Hitbtc answer about stealing -
http://prntscr.com/ibwct7 http://prntscr.com/ibwcytUnusual answer -
http://prntscr.com/ibweheDocuments -
https://prnt.sc/ibwepq1 answer in a month -
http://prntscr.com/ibwfp92FA removed
https://prnt.sc/ibwg5lCurrency operations not available 3 months already! -
http://prntscr.com/ibwi8h.
https://prnt.sc/ic7cgsAnd now - 1 answer in a month, standart answer. They closed all discussions on forum -
https://prnt.sc/ic71uiNow I have 60 btc +- at my account and this my last funds! I want help. I want to withdraw my funds from hitbtc. Hitbtc - give me access to my funds! My ticket id #46811 !!!
We would like to bring our apologies for the issues that you are experiencing. Your ticket #46811 is currently being processed by our Support Team. We can assure you that you've been heard and your problem won't stay unresolved. Our Support Team will get back to you with an update once it becomes available. We appreciate your patience!