Topic: HitBTC.com - The most advanced cryptocurrency exchange - page 73. (Read 109857 times)
Omg, i thought it was only me that is having problem. Obviously everyone else is sufferin too. I haven´t got a single respond for my tickets in the last two weeks. They are active on twitter and adding new coins, but when it comes to answering customers, there si nothing but silence.
Is support system completely dead!!! 
Ticket number #27354, answer please. Waiting from 2 days.
Ticket number #27354, answer please. Waiting from 2 days.
Hello,
Just trying to understand how the fees work.
I am trying to buy ~$25 worth of DENT with ETH. Here's what I'm seeing:
1 DENT is about 1e-6 ETH
I've got 0.076e ETH in the account
This means I can buy about 76,000 DENT
Now, the fee I see is 0.1%, seems reasonable. This would be reasonable if the 0.1% was of the PURCHASE PRICE, or in other words $25 * 0.1% = 2.5 cents.
Instead what I am seeing is the 0.1% fee is based on the something else... I am purchasing 76,000 DENT ($25 dollars worth, or 0.076ETH), and the transaction fee is 0.076ETH (25$!)
So what is going on here? What is the 0.1% applied to? This is specifically for Limit orders
Just trying to understand how the fees work.
I am trying to buy ~$25 worth of DENT with ETH. Here's what I'm seeing:
1 DENT is about 1e-6 ETH
I've got 0.076e ETH in the account
This means I can buy about 76,000 DENT
Now, the fee I see is 0.1%, seems reasonable. This would be reasonable if the 0.1% was of the PURCHASE PRICE, or in other words $25 * 0.1% = 2.5 cents.
Instead what I am seeing is the 0.1% fee is based on the something else... I am purchasing 76,000 DENT ($25 dollars worth, or 0.076ETH), and the transaction fee is 0.076ETH (25$!)
So what is going on here? What is the 0.1% applied to? This is specifically for Limit orders
Hi, someone knows how to contact HITBTC?
I lost my phone at the end of July. So i opened a ticket to reset my 2FA (no reset code..), and had an answer few minutes after asking my account details.
I sent all required informations and id documents, got answered that my issue was flagged as high priority, and that I would be kept informed of the progress made.
I keep sending emails every week since the end of July, and never had any answer from the support. Tried to open a new ticket, sent emails to all address found ([email protected] ; [email protected] ; [email protected]) but NOTHING.
I won't insult the platform because it nevertheless works perfectly, but it seems that my messages are not read voluntarily (i had an answer within minutes the first time..)
Any advice? HITBTC are you here??
Please check my ticket #16056
Thank you
I lost my phone at the end of July. So i opened a ticket to reset my 2FA (no reset code..), and had an answer few minutes after asking my account details.
I sent all required informations and id documents, got answered that my issue was flagged as high priority, and that I would be kept informed of the progress made.
I keep sending emails every week since the end of July, and never had any answer from the support. Tried to open a new ticket, sent emails to all address found ([email protected] ; [email protected] ; [email protected]) but NOTHING.
I won't insult the platform because it nevertheless works perfectly, but it seems that my messages are not read voluntarily (i had an answer within minutes the first time..)
Any advice? HITBTC are you here??
Please check my ticket #16056
Thank you
after I generate an address for COINDASH and DENT, I can't get my address, deposit and withdraw button didn't work, can you help me? also, i can't move my balance from the main account to trading account.
Hi, can you pls check ticket #23856
ETH was sent 11 days ago to wallet address on HitBTC and I see it with etherscan on this wallet but on HitBTC exchange account is still credited as 0? Can you please resolve this as it has been more than a week since ticket was opened and no reply yet.
thank you
ETH was sent 11 days ago to wallet address on HitBTC and I see it with etherscan on this wallet but on HitBTC exchange account is still credited as 0? Can you please resolve this as it has been more than a week since ticket was opened and no reply yet.
thank you
hitbtc phishing
withdraw money from the user
Stay away if you do not want to lose your money
I snatched 5920 usd the whole great fortune with me
https://bitcointalksearch.org/topic/hitbtc-scam-takes-up-money-users-2155491
withdraw money from the user
Stay away if you do not want to lose your money
I snatched 5920 usd the whole great fortune with me
https://bitcointalksearch.org/topic/hitbtc-scam-takes-up-money-users-2155491
why you are accepting ethereum tokens only
request hitbtc refund me
Dear all
On 01.09.2017 I sent the amount 21.00920000 zec and sell it for 281.81 equivalent to 5920 usd
Only a few hours after my account balance = 0 usd
I created a support ticket
hitbtc denounces me to buy FUN / USDT I never bought FUN / USDT even though I never even knew FUN
You can see that consecutive buy order to 0.06400000 to sell 0.03 million US dollars duplicated to the end of usd. Everyone recognizes
Only people mad to do it
I have chopped him and hope people complain about hitbtc
Dear all
On 01.09.2017 I sent the amount 21.00920000 zec and sell it for 281.81 equivalent to 5920 usd
Only a few hours after my account balance = 0 usd
I created a support ticket
hitbtc denounces me to buy FUN / USDT I never bought FUN / USDT even though I never even knew FUN
You can see that consecutive buy order to 0.06400000 to sell 0.03 million US dollars duplicated to the end of usd. Everyone recognizes
Only people mad to do it
I have chopped him and hope people complain about hitbtc
Thank you HitBTC I've got ETH back.
I believe HitBTC will return it, and it's true. I am very happy.
Thanks HitBTC.
I believe HitBTC will return it, and it's true. I am very happy.
Thanks HitBTC.
Congratulations. I received a response to my Ticket #23907. I hope I can get my ETH soon.
Hello, I made a mistake and I accidentally deposited 7ETH to my HitBTC Pillar address. I can see my ETH in my PLR wallet but I cant withdrawal it.
Could you please send these ETH to my HitBTC ETH wallet? Ticket ID: 23907
Thank you.
Could you please send these ETH to my HitBTC ETH wallet? Ticket ID: 23907
Thank you.
Ticket ID: 25624
Yesterday I sold 21 zec few hours after my account balance = 0 usd
I do not understand why I opened a ticket and have not had time.
Yesterday I sold 21 zec few hours after my account balance = 0 usd
I do not understand why I opened a ticket and have not had time.
Thank you HitBTC I've got ETH back.
I believe HitBTC will return it, and it's true. I am very happy.
Thanks HitBTC.
I believe HitBTC will return it, and it's true. I am very happy.
Thanks HitBTC.
HitBTC: You don't have any complete list of withdrawal/network fees on your website. The list you provide on hitbtc.com/fees-and-limits leaves out many coins. That's a problem for anyone using the API because not only do we not know what the withdrawal fees are, but we also don't know what the minimum withdrawals are, which on your site are based on network fees. That results in unnecessary API calls.
Request: please keep an up-to-date list of withdrawal/network fees on your hitbtc.com/fees-and-limits page, and please update it soon. It's just a table--it should only take a few minutes.
Note that it's difficult to earn the trust of traders when these simple things aren't taken care of.
Thank you!
Request: please keep an up-to-date list of withdrawal/network fees on your hitbtc.com/fees-and-limits page, and please update it soon. It's just a table--it should only take a few minutes.
Note that it's difficult to earn the trust of traders when these simple things aren't taken care of.
Thank you!
I am disappointed so far I have not received an answer yet, and my eth has not returned yet.
I have done according to procedure by sending ticket and complaint.
3 days has not been answered yet.
What happened to HitBTC?
At least give an answer for quiet user.
I have done according to procedure by sending ticket and complaint.
3 days has not been answered yet.
What happened to HitBTC?
At least give an answer for quiet user.
I am afraid that we have been scammed my friend... wish them the worst!!!!!!!!!!!!!!!!!!!!!!!!!!
I will wait until I get a response.
I have seen other cases finish in a few days.
At least I have tried my best to get my money back.
What is the process for having a coin/token listen on your exchange?
I am disappointed so far I have not received an answer yet, and my eth has not returned yet.
I have done according to procedure by sending ticket and complaint.
3 days has not been answered yet.
What happened to HitBTC?
At least give an answer for quiet user.
I have done according to procedure by sending ticket and complaint.
3 days has not been answered yet.
What happened to HitBTC?
At least give an answer for quiet user.
I am afraid that we have been scammed my friend... wish them the worst!!!!!!!!!!!!!!!!!!!!!!!!!!
I am disappointed so far I have not received an answer yet, and my eth has not returned yet.
I have done according to procedure by sending ticket and complaint.
3 days has not been answered yet.
What happened to HitBTC?
At least give an answer for quiet user.
I have done according to procedure by sending ticket and complaint.
3 days has not been answered yet.
What happened to HitBTC?
At least give an answer for quiet user.
can we get EXCL and XZC listed? 2 anon coins, good volume, good dev teams
Lost my phone with authenticator on it, no back up codes.
I submitted two tickets with ID verification. If you need any more verification please ask.
Need to disable authentication and get back inside my account.
I made a thread on HITBTC
https://forum.hitbtc.com/discussion/702/lost-my-phone-and-autheticator-no-back-up-code-need-to-get-inside-account-no-response-to-tickets#latest
Tickets:
Ticket ID #24307.
Ticket ID #24310.
I have messaged your twitter, facebook, email, left a forum post all to NO RESPONSE.
Not happy at all.
I submitted two tickets with ID verification. If you need any more verification please ask.
Need to disable authentication and get back inside my account.
I made a thread on HITBTC
https://forum.hitbtc.com/discussion/702/lost-my-phone-and-autheticator-no-back-up-code-need-to-get-inside-account-no-response-to-tickets#latest
Tickets:
Ticket ID #24307.
Ticket ID #24310.
I have messaged your twitter, facebook, email, left a forum post all to NO RESPONSE.
Not happy at all.
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