Topic: HitBTC.com - The most advanced cryptocurrency exchange - page 71. (Read 109994 times)

Thanks 

https://hitbtc.com/faq/verification

People are facing a lot of problems with the website maybe they are working in the background. Now I am accessing the Hitbtc website as normal maybe we have to clear cookies sometimes.

Is there any KYC that you need to do in order to withdraw btc from this exchange?

Quoting myself ...

25 days passed and no XEMs credited.
They are adding one coin a day but, clearly, they are unable to handle the overburdening.

Nope. That is a reply of the support center. No email sent to the customers...

this site are working normal now. i hope this site dont have problem like this in the future.
so every one can enjoy trading and build positif trust with this site.

I noticed that people are having problems accessing this exchange recently and it appears that the representative of it here in the forum isn't responding at all (or on a timely basis). I visited the website few seconds ago and it is working on my end but my point is that they should, at least, inform the forum users here if there will be any technical issue on their site to avoid any panic-induced comments in this thread. People are almost always on the edge right now because of the recent problems that we had in different cryptoexchange (BTC-e, ehem).  

EDIT: Okay, I just saw the screenshot provided above and they are indeed informing their customers thru email. But it wouldn't hurt if they could do that also here in their thread.

Ok, site seems to be working normal now. Please don't do this again.

I've got this from them. I don't know, something is wrong with their website. Hopefully they will fix it soon.
I'm starting to lose my trust. This kind of things should not happen.

Hey, when will site fixed? THank you

Something is wrong with the website today and it keeps freezing due to which my browsers also are crashing. Tried using it in chrome and internet explorer but both the times the page kept freezing.

OMG what happend with this site?. any clarification from developer?
i try different browser but still lagging. i even can not scroll down the page.

Yes, the site doesn't load. Hope they fix it soon. And I do have the cpu increase as well.

Hmm, can't get even the main page to load for hours now using Chrome, but got it to work with MS Edge just now. Not sure it's related, but I got an Adobe Flash update today which I did not install. Maybe the site's getting DDOS'd? Captcha seems to have changed to "pick the photos" unless I'm recalling incorrectly that it wasn't always that way.

Ok, now i have enough !! What the hell is going on??!!

I sent some XEMs to this exchange 23 days ago, and to date nothing has been credited. I write to their support center DAILY, but the situation does not improve; 90% of the time my tokens are deleted or ignored.
As far as withdrawals are concerned, things are not going better. There's no way to withdraw coins from there, because their confirmation email ALWAYS arrive too late, and their security system blocks the withdrawal process. I tried a dozen times and then I gave up ...

What the hell is going on ?? !!


Yes, it happened to me and others too...

Today I found my browser (firefox) super slow to enter HitBTC.


    Checking the performance of the processor I have seen that it is set to 100%, for no apparent reason, and I wonder if it is something they have activated on HitBTC, since in other exchanges or other pages it does not happen to me.

Reading, I have found this and maybe it can be the reason.

CoinHive (http://cryptomining-blog.com/9083-coinhive-a-monero-xmr-crypto-miner-for-your-website/)

JSEcoin (http://cryptomining-blog.com/9064-jsecoin-javascript-embeded-cryptocurrency-for-webmasters/)


Does this happen to you too?

I see ghosts?

29 days ago I opened a ticket on HitBTC support (Ticket ID: 21012), after about 7 days an automated message appeared on the ticket and closed it soon after (presumably also automatically).

I posted another ticket in regards to the first one getting closed without any resolution (Ticket ID: 23945). I still have not got an answer from them

When I try to bring this up on trollbox I get my messages deleted by the moderator and get banned for one hour, even though I am only asking when my ticket will be resolved, HitBTC seems to remove any negative opinion on their site and even seem to have employed someone to patrol their trollbox also. This kind of censorship should be very worrying for any users of the site.

https://i.imgur.com/HjoU1vB.png


The error I have submitted the support ticket about is shown in this video (https://sendvid.com/mzdrjwh5). Basically the error involves their software failing to execute stop and stop limit orders due to a bug. When you autocalculate the order amount the wrong amount of coin is submitted leading to a failed order every time. I'd suspect many other users have come across this and it will have similarly have led to losses. In my case I've lost not a massive amount of cash but its still worrying there is no response from HitBTC. Just seems like they do not care for their customers at all. I wonder if I will ever get this resolved.

I got my ETH Today.

Thanks to The Team.

As I saw somebody get answered, which is very nice thing.

But what about my problem? Could you give me an estimated time for solution of my Ticket #23907 ?