repeating my previous request for public comment on change in beneficary when depositing fiat.
(please use basic logic to work out that this can not be dealt with in a private email. So no need to ask me to email support. ok?)
new question:
what happened to the trading pair of EUR/USD?
I moved some of my EUR balance to USD but now can not trade it back to EUR.
Is EUR/USD coming back and what about other trading pairs? Are some going to go too?
HerrAndreas.
Topic: HitBTC.com - The most advanced cryptocurrency exchange - page 80. (Read 109857 times)
Recently they don't respond to the support ticket.
Please contact our Support Team at [email protected] and we will help you to resolve the issue as soon as possible.
Thank you but did you read my point quoted
I posted as I contacted your Support Team but no response.
Where shall I raise to complain (I remember you might have email address for complaints but disappeared too)
Withdrawal working now. no response from support until now.
Mine was answered within 12h, although not satisfactory.
BTW: The private keys situation worries me too.
BTW: The private keys situation worries me too.
Recently they don't respond to the support ticket.
Please contact our Support Team at [email protected] and we will help you to resolve the issue as soon as possible.
Thank you but did you read my point quoted
I posted as I contacted your Support Team but no response.
Where shall I raise to complain (I remember you might have email address for complaints but disappeared too)
Dear HerrAndreas,
If you have any issues with your deposits, please contact our Support Team at [email protected] and we will help you to resolve the issue as soon as possible. We are kindly asking you to provide us with all the relevant information, e.g. the date/time the problem occurred, your user ID, a screenshot where we can see the issue, etc.
Thank you,
The HitBTC Team
If you have any issues with your deposits, please contact our Support Team at [email protected] and we will help you to resolve the issue as soon as possible. We are kindly asking you to provide us with all the relevant information, e.g. the date/time the problem occurred, your user ID, a screenshot where we can see the issue, etc.
Thank you,
The HitBTC Team
request for public statement:
Hi hitbtc crew,
the withdrawal issues have been taken care of very swiftly. Thanks for that.
I would like to get a statement from you concerning the change of beneficary for fiat deposits.
thanks in advance,
HerrAndreas.
Hi hitbtc crew,
the withdrawal issues have been taken care of very swiftly. Thanks for that.
I would like to get a statement from you concerning the change of beneficary for fiat deposits.
thanks in advance,
HerrAndreas.
Dear mars78, HerrAndreas and cozytrade,
Thank you for contacting HitBTC.
HitBTC values all its customers and is committed to delivering the most outstanding customer service.
We appreciate that you are using our service and apologize for any inconvenience you may experience.
Please contact our Support Team at [email protected] and we will help you to resolve the issue as soon as possible. We are kindly asking you to provide us with all the relevant information, e.g. the date/time the problem occurred, your user ID, a screenshot where we can see the issue, etc.
Thank you,
HitBTC Team
Thank you for contacting HitBTC.
HitBTC values all its customers and is committed to delivering the most outstanding customer service.
We appreciate that you are using our service and apologize for any inconvenience you may experience.
Please contact our Support Team at [email protected] and we will help you to resolve the issue as soon as possible. We are kindly asking you to provide us with all the relevant information, e.g. the date/time the problem occurred, your user ID, a screenshot where we can see the issue, etc.
Thank you,
HitBTC Team
What is going on
Recently they don't respond to the support ticket.
In stealth manner, they reduced the contact point, I remember they had phone line support both for North America and Europe but they've been removed from the web. Contact for technical support was removed and only pr, support and investors remain.
My problem is,
"Please do not fund your account using wallet addresses generated prior to September 30. All transfers to these addresses cannot be credited to your account."
(It is funny they changed the description slightly from "be ignored")
It conflicts with
"To fund your account using bitcoins, you need to send an amount to the following address (a new address is generated every time you make a deposit, however, you can use all addresses linked to your account):"
Obviously the old address should be linked to the account, anyone know if they lost old private keys?
Code:
Today, 09:44:41 197449-155503-89127 Outgoing bitcoin transfer 0.7401 ฿ Failed
Please fix.
same here with a little more btc....
fix is needed like the desert needs water.
transfer showing up in blockchain.
my daily dose of adrenaline was already taken care of by that rally, no need for any extra action...
well seem sto be working now.
Code:
Today, 09:44:41 197449-155503-89127 Outgoing bitcoin transfer 0.7401 ฿ Failed
Please fix.
same here with a little more btc....
fix is needed like the desert needs water.
Code:
Today, 09:44:41 197449-155503-89127 Outgoing bitcoin transfer 0.7401 ฿ Failed
Please fix.
Quote
@arie - your story really worries me. Have you looked for any supervisory body for that exchange / or the bank?
@HitBTC - u should tell us what's going on or you make things worse...
Serious banking problems? Security breach? Coins stolen? Just poor Managment? So let's just hope this is no MtGox 2.0!
If something is not working in this world, than usually banks are involved. So I think that their banks is screwing things up and HitBTC can't do anything about it. BTC withdrawals & Trading is still working like a charm...
I really hope these problems will go away as hitBTC used to be the best exchange in Europe.
@HitBTC please pm me or write when your banking problems are resolved. I will only deposit again if deposits are credited within 1 banking day.
EDIT: Euros arrived at hitBTC today!
@HitBTC - u should tell us what's going on or you make things worse...
Serious banking problems? Security breach? Coins stolen? Just poor Managment? So let's just hope this is no MtGox 2.0!
If something is not working in this world, than usually banks are involved. So I think that their banks is screwing things up and HitBTC can't do anything about it. BTC withdrawals & Trading is still working like a charm...
I really hope these problems will go away as hitBTC used to be the best exchange in Europe.
@HitBTC please pm me or write when your banking problems are resolved. I will only deposit again if deposits are credited within 1 banking day.
EDIT: Euros arrived at hitBTC today!
Something seems to be moving. Hope will be ok. Ill update the link anyway it goes.
Your stories worry me. I'm thinking stop using this exchanger.
Quote
Hi
I have a serious issue with HIT BTC - in fact so serious that I am beginning to wonder about how reliable HitBTC is.
I have initiated 2 usd transfers on the 24th of september (40000usd and 50000usd). That was around 5 days b4 you had your upgrade problem. Since money has not arrived, i emailed your support department. The answers I got were ranging from from ridiculous to plain lies. For example:
"It takes our bank a while to check large outgoing transfers" (that was 9 days after my outgoing transfers have cleared my hitBtc account so i classify it as a lie). Another example "our financing department has contacted the bank, but it takes up to 5 days for the bank to reply" (classification - lie).
So can you explain what is going on? What kind of support team you have and what kind of financing department you have. How long does it take for your supoport team to walk to the office next door and blast the finance department people to solve the issue? And how long does it take your finance department people to pick up the phone and blast the bank people to find the funds? Or perhaps it is a more serious matter? One that i dont even dare think about!! Please let me know and all the good people on this forum, how is hitbtc, the most advanced cryptocurrency exchange, going to handle this matter?
Thank you
I have a serious issue with HIT BTC - in fact so serious that I am beginning to wonder about how reliable HitBTC is.
I have initiated 2 usd transfers on the 24th of september (40000usd and 50000usd). That was around 5 days b4 you had your upgrade problem. Since money has not arrived, i emailed your support department. The answers I got were ranging from from ridiculous to plain lies. For example:
"It takes our bank a while to check large outgoing transfers" (that was 9 days after my outgoing transfers have cleared my hitBtc account so i classify it as a lie). Another example "our financing department has contacted the bank, but it takes up to 5 days for the bank to reply" (classification - lie).
So can you explain what is going on? What kind of support team you have and what kind of financing department you have. How long does it take for your supoport team to walk to the office next door and blast the finance department people to solve the issue? And how long does it take your finance department people to pick up the phone and blast the bank people to find the funds? Or perhaps it is a more serious matter? One that i dont even dare think about!! Please let me know and all the good people on this forum, how is hitbtc, the most advanced cryptocurrency exchange, going to handle this matter?
Thank you
No news. I did not hear from hitbtc customer service yestarday and today, and my 90k withdrawal is still missing
WTF is this now?
Also waiting to have my bank approved for a week.
WTF is going on?
Also waiting to have my bank approved for a week.
WTF is going on?
Still no money in my account. Your bank is PISSING ME OFF!
Hello angelamerkel,
are you talking about a withdraw or deposit?
Since how much time you are waiting for the money?
Its pretty sad, that hitbtc causes such issues. It could be such a nice exchange.
Good luck angela!
Why is your bank constantly breaking the law? I made another deposit Thursday morning and it has not arrived yet. Since February also Estonian banks are required to process payments within 1 business day. Please tell me, why I shouldn't sue your bank? why I shouldn't send your bank a huge present for not letting me buy Bitcoin on Friday when the price was 20% higher than it is now.
Dear angelamerkel,
We are very sorry to hear you have encountered any issues while using our services.
HitBTC Finance Department is able to check the processing of specific payments. In order to get the information please PM us with your HitBTC UserID and send a transfer receipt from the originating bank (not a screenshot). A transfer receipt can be sent to our Support Office ([email protected]).
Thank you in advance!
Regards,
The HitBTC Team
@arie - are u serious? U wired them 90K USD? I thought there was a limit of 50K/day?!?
I still think, hitBTC is a good business. Their service, fees, customer service & API is the best on the market - the only thing they can be blamed for is chosing such a ****ed up banking partner. But this is the fucked up world we live in.
Any news?I still think, hitBTC is a good business. Their service, fees, customer service & API is the best on the market - the only thing they can be blamed for is chosing such a ****ed up banking partner. But this is the fucked up world we live in.
Just for clarification - the transfers I am talkin about are "outgoing" transfers (withdrawals) from my two HitBtc accounts to my bank
Any news?
Just for clarification - the transfers I am talkin about are "outgoing" transfers (withdrawals) from my two HitBtc accounts to my bank
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