HitBTC.com - The most advanced cryptocurrency exchange - page 82.

HerrAndreas

full member

Activity: 212

Merit: 100

Quote from: whoknowsthisnose on September 29, 2014, 08:42:38 PM

Quote

you might be around the for some time even if your account does not show that, but in the face of serious transfer hold-ups "keep cool" from a forum-nobody is the last thing anyone needs to hear.

My most humble apology.
I am deeply ashamed for my hybris. How could I, a minor creature in the forum, dare to have an opinion? And even express this!
As punishment I'll post "I must not be cheeky" a hundred times.

Then I will be a full member Grin

dont get all snivelly. it´s just not about you.

The situation is serious and funds are out of control of users for an extended period of time.
Meanwhile the "account" tab is not loading at all (at least for me).

I see no adequate response from the hitbtc side.
This looks nasty ladies and gentlemen.

edit:
btc withdrawals seem to work again. At least the ones made now.
Yesterdays withdrawals still are marked as "pending".
Let´s see how that evolves.

vipgelsi

legendary

Activity: 1736

Merit: 1001

Page not loading for me tonight whats the deal?

whoknowsthisnose

newbie

Activity: 47

Merit: 0

Quote

you might be around the for some time even if your account does not show that, but in the face of serious transfer hold-ups "keep cool" from a forum-nobody is the last thing anyone needs to hear.

My most humble apology.
I am deeply ashamed for my hybris. How could I, a minor creature in the forum, dare to have an opinion? And even express this!
As punishment I'll post "I must not be cheeky" a hundred times.

Then I will be a full member Grin

HerrAndreas

full member

Activity: 212

Merit: 100

Quote from: whoknowsthisnose on September 29, 2014, 05:51:03 PM

Quote

@HitBTC I must inform authorities if the money is not credited to my account by tomorrow 5pm.

keep cool.
hitbtc is a legit exchange, just having some technical problems with their update.

Quote

HitBTC is constantly improving the platform to make it even more convenient for our customers. The software upgrade we are working on requires additional time as we had a minor failure at one of our datacenters and we need to make sure that everything works perfectly. All your funds are kept safe and secure and all withdrawals and deposits will be processed as soon as we complete the upgrading.

keep cool?

you might be around the for some time even if your account does not show that, but in the face of serious transfer hold-ups "keep cool" from a forum-nobody is the last thing anyone needs to hear.

What is actually needed is a reaction which goes beyond marketing quotes.
Just imagine phoning up your broker to place a position and all you get for an answer "we are updating our systems" for more than an entire trading day.

This unexpected and unannounced "system upgrade" is costing me dearly in reaction speed and with that some money already.
Previous performance of hitbtc was good and professional, but the current situation is not good at all and some clear statement about what is exactly going on and what exactly is being done to resolve the situation.

As I know the people involved at hitbtc are experienced in setting up working exchange platforms for others and also know the real world of trading, so they must be aware what this means for the people who trust them with their money.

whoknowsthisnose

newbie

Activity: 47

Merit: 0

Quote

@HitBTC I must inform authorities if the money is not credited to my account by tomorrow 5pm.

keep cool.
hitbtc is a legit exchange, just having some technical problems with their update.

Quote

HitBTC is constantly improving the platform to make it even more convenient for our customers. The software upgrade we are working on requires additional time as we had a minor failure at one of our datacenters and we need to make sure that everything works perfectly. All your funds are kept safe and secure and all withdrawals and deposits will be processed as soon as we complete the upgrading.

HerrAndreas

full member

Activity: 212

Merit: 100

As the main account balances were showing again, I transferred some funds there and tried to withdraw them.
The withdraw transfers showed up as successful, but are now stuck in the "pending" state.
This is making me feel rather uneasy.

So I´d like to know what is going on.

Are you patching the servers for the bash bug or is there another problem?

HerrAndreas.

hitbtc

sr. member

Activity: 525

Merit: 250

Dear HitBTC Users,

Please accept our sincere apologies for inconveniences you may experience. Due to major software upgrades our service will stay unavailable for a longer period than was planned.

All your funds are kept safe and secure, even though at the moment you cannot see them shown in your Main account, and all withdrawals and deposits will be processed as soon as we complete the upgrading.
We are doing our best to restore the service as soon as possible. We will keep you posted on the progress.

Regards,
The HitBTC Team

HerrAndreas

full member

Activity: 212

Merit: 100

Quote from: hitbtc on September 29, 2014, 07:56:57 AM

Quote from: HerrAndreas on September 29, 2014, 07:50:59 AM

Can you process transfer requests sent to you by email in the meantime?

I sent you a support request, but got only an automatic reply.
Since the situation is like that since minimum yesterday evening, this is starting to slow down my trading.

HerrAndreas.

Dear HerrAndreas,

Unfortunately, the manual fund transfer is also not possible at the moment.
Our Tech Department is doing their best to resolve this issue and is communicating with HitBTC customers via our Support Team. Please check your email - most probably the Support office has answered your request.

Regards,
The HitBTC Team

the situation is severe.
At the moment hitbtc.com is an island not connected to the outside at all.
We have seen such situations before in the history of bitcoin exchanges and they do have a strong tendency not to end well.

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: HerrAndreas on September 29, 2014, 07:50:59 AM

Can you process transfer requests sent to you by email in the meantime?

I sent you a support request, but got only an automatic reply.
Since the situation is like that since minimum yesterday evening, this is starting to slow down my trading.

HerrAndreas.

Dear HerrAndreas,

Unfortunately, the manual fund transfer is also not possible at the moment.
Our Tech Department is doing their best to resolve this issue and is communicating with HitBTC customers via our Support Team. Please check your email - most probably the Support office has answered your request.

Regards,
The HitBTC Team

HerrAndreas

full member

Activity: 212

Merit: 100

Quote from: hitbtc on September 29, 2014, 07:21:29 AM

Quote from: HerrAndreas on September 29, 2014, 05:19:15 AM

deposits and withdrawals not possible as the main account is out of order. Please give a timeframe for solving this technical issue.

Dear HerrAndreas,

Our Tech Department is aware of this issue and is working on resolving it.
Unfortunately, at the moment we cannot provide an ETA.

Please accept our deepest apologies for any inconvenience this might have caused.

Regards,
The HitBTC Team

Can you process transfer requests sent to you by email in the meantime?

I sent you a support request, but got only an automatic reply.
Since the situation is like that since minimum yesterday evening, this is starting to slow down my trading.

HerrAndreas.

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: HerrAndreas on September 29, 2014, 05:19:15 AM

deposits and withdrawals not possible as the main account is out of order. Please give a timeframe for solving this technical issue.

Dear HerrAndreas,

Our Tech Department is aware of this issue and is working on resolving it.
Unfortunately, at the moment we cannot provide an ETA.

Please accept our deepest apologies for any inconvenience this might have caused.

Regards,
The HitBTC Team

HerrAndreas

full member

Activity: 212

Merit: 100

deposits and withdrawals not possible as the main account is out of order. Please give a timeframe for solving this technical issue.

GSI_Kristjan

newbie

Activity: 41

Merit: 0

Quote from: hitbtc on September 23, 2014, 03:49:33 AM

Dear All,

We are proud to present you our third report done by Tone Vays, one of the leading financial market experts. We are open to your comments and suggestions on Bitcointalk.

Sincerely yours,
The HitBTC Team

The technical analysis looks good. Its rather humorous to see bitcoin being measured by indicators, divergences and trendlines, but i guess those technicals will make more and more sense in future, when bitcoin volumes and popularity increases.

hitbtc

sr. member

Activity: 525

Merit: 250

Dear All,

We are proud to present you our third report done by Tone Vays, one of the leading financial market experts. We are open to your comments and suggestions on Bitcointalk.

Sincerely yours,
The HitBTC Team

hitbtc

sr. member

Activity: 525

Merit: 250

Dear all,

We would like to share the article about HitBTC published on CoinFinance.com. There you can discover a lot of useful information on how to become a Market Maker and what advantages you can get. We hope you'll find it interesting. Read the article

Regards,
The HitBTC Team

kitano

member

Activity: 113

Merit: 10

Thank you for the support. Wink

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: kitano on September 18, 2014, 03:41:00 AM

Hi,
every time I make a crypto deposit, a new address is generated. However I can use all the old addresses linked to my account.
How can I see them? I see only the last address generated by the system.

Dear kitano,

The HitBTC payment system does not support this feature at the moment. You can use all the old addresses linked to your HitBTC account if you have ever made a deposit to these addresses (all cryptowallets store the previously used addresses). Also it is not necessary to make a deposit by navigating to Account section (https://hitbtc.com/account) - you can save a certain address and make deposits right from your wallet.

Please do not hesitate to contact us if you need our assistance.

Regards,
The HitBTC Team

kitano

member

Activity: 113

Merit: 10

Hi,
every time I make a crypto deposit, a new address is generated. However I can use all the old addresses linked to my account.
How can I see them? I see only the last address generated by the system.

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: bigj on September 16, 2014, 07:50:44 AM

Dear hitbtc team,
I'm an intense user of your trading API and, unfortunately, frequently observe HTTP 502 errors (at least once a day).
Since the (server?) error just doesn't disappear after some time, it harshly stops my trading activities.. thus my question is if there's an easy way to resolve this issue or to ship around it?

Dear bigj,

Would you mind precising the API request you are making, exact time and your HitBTC user ID so we can help you as quickly as possible?
You can PM these details or send them to [email protected].

Regards,
The HitBTC Team

bigj

full member

Activity: 198

Merit: 100

Dear hitbtc team,
I'm an intense user of your trading API and, unfortunately, frequently observe HTTP 502 errors (at least once a day).
Since the (server?) error just doesn't disappear after some time, it harshly stops my trading activities.. thus my question is if there's an easy way to resolve this issue or to ship around it?

Thanks and regards!

Topic: HitBTC.com - The most advanced cryptocurrency exchange - page 82. (Read 109857 times)