Topic: HitBTC.com - The most advanced cryptocurrency exchange - page 81. (Read 109857 times)

Hi

I have a serious issue with HIT BTC - in fact so serious that I am beginning to wonder about how reliable HitBTC is.
I have initiated 2 usd transfers on the 24th of september (40000usd and 50000usd). That was  around 5 days b4 you had your upgrade problem. Since money has not arrived, i emailed your support department. The answers I got were ranging from from ridiculous to plain lies. For example:
"It takes our bank a while to check large outgoing transfers" (that was 9 days after my outgoing transfers have cleared my hitBtc account so i classify it as a lie). Another example "our financing department has contacted the bank, but it takes up to 5 days for the bank to reply" (classification - lie).
So can you explain what is going on? What kind of support team you have and what kind of financing department you have. How long does it take for your supoport team to walk to the office next door and blast the finance department people to solve the issue? And how long does it take your finance department people to pick up the phone and blast the bank people to find the funds? Or perhaps it is a more serious matter? One that i dont even dare think about!! Please let me know and all the good people on this forum, how is hitbtc, the most advanced cryptocurrency exchange, going to handle this matter?

Thank you

The bitcoins do show up in the balance there is just no record of them on the accounts page.

Most banks complied with the regulation well before that, but you are right, where is the cash of our sucking president?!?

An official response would be nice.

Has been working great for me

Dear Green2bit,

Could you please contact us at [email protected] if you see that the deposit you have recently made is not credited to your HitBTC account?
Thank you in advance!

Regards,
The HitBTC Team

Did you get the money in your hitbtc account?

@HitBTC.  Can you please explain, why your bank is violating the law by taking more than 1 banking day to process payments? 

The issues still aren't resolved, incoming bitcoin transactions aren't showing up in the accounts page registrar, The bitcoins are coming in but there is no record of it which makes me very uneasy.

Dear bennana,

The issue is completely resolved. Please let us know if you still experience any problems, so we can solve them as quickly as possible.

Regards,
The HitBTC Team

hello community and hitbtc team,

could the deposit and withdrawal issues be resolved?

Dear All,

We are excited to launch our blog and hope it will increase our collaboration and interaction with the community. The blog is intended to keep you posted on the latest and most important news, recently added features, analytics, expert opinions and advice, how-tos, and many other interesting things.
We are always open to your feedback and comments in our blog.

Regards,
The HitBTC Team

HitBTC’s Statement on the Temporal Service Unavailability on September 28-30, 2014

   The part of our IT system responsible for deposit and withdrawal transactions of fiat and crypto currencies from and to the Main user account was upgraded to provide deposit and withdrawal operations with a number of banks and e-wallets simultaneously.
   
   During the software upgrade, one of our servers at our primary datacenter had failed, and we switched to our fail-over server on our secondary datacenter. Unfortunately, the fail-over server suffered technical problems and disconnected from the network. Upon investigating the situation, we discovered a split-brain condition affecting the main and secondary datacenters.
   To prevent any errors propagating across all instances, we decided to halt all withdrawal and deposit operations (cryptocurrencies and fiat), to return the system to a consistent state, for the purpose of which we used our backup system.
   Restoring the data from the backup system and returning the system to a synchronized state took more time than planned by the upgrade.

   HitBTC presents some details of its IT infrastructure to demonstrate its fail-safe and redundant structure.

• HitBTC uses Velia as its primary datacenter and OneProvider as its secondary datacenter for the purpose of replication. Each of the datacenters contains two parallel-operating instances of HitBTC’s program components.
• Moreover, HitBTC also makes use of a third facility for backup and restore in case of severe failures at any of its main datacenters.

We would like to assure you that HitBTC’s technicians always know what sequence of technical steps needed to be undertaken in hard situations.


Regards,
The HitBTC Team

Thats correct, one business day by each involved bank.
Anyway Angies transfer should have reached HITs bank account yesterday at the latest, unless they funnel it through an intermediary bank.

A Sepa transfer takes only one business day. It's not an opinion, but an european law, sir.

I can only warn people to make any deposits to this site unless this is resolved.   Edit Wednesday:  The money is still in limbo....  EDIT: I received the money

previously (since yesterday) pending btc withdrawals have been canceled and returned to main account balance.
Just tried a new withdrawal request which does show up in the blockchain.

Will check the total amount, but looks positive at first glance.

Guys, you have some public relations work ahead to explain what the hell happened last sunday and monday.

greetings to Talinn, London and everywhere else (aka Panama ),

HerrAndreas.

Dear angelamerkel,

As you have previously mentioned - you made a SEPA transfer. SEPA zone transfers usually take 1-3 business days to arrive to our bank account. As you have made a payment Thursday evening, most probably it was processed on Friday - today is the 3rd business day. Please be patient - we hope the payment will arrive today or tomorrow morning.

Regards,
The HitBTC Team

Dear vipgelsi,

Would you mind telling us if you are receiving any error messages while trying to access a HitBTC webpage?

Regards,
The HitBTC Team

Dear HerrAndreas and angelamerkel,

Please accept our sincere apologies for the inconvenience caused.
Some users may still be unable to make deposits/withdrawals over the next few hours.
We will inform you when the upgrade is finished.

Please contact our Support Team for the issue you have encountered to be resolved on a case-to-case basis.

Regards,
The HitBTC Team

Dear All,

We understand that long upgrading causes certain inconveniences for our customers, but we need more time to make sure that everything works perfectly, because we value all our customers and want them to enjoy the exclusive trading experience.

The reason why this software upgrade requires more time is that we had a minor failure at one of our data-centers. However, you should not worry, because all your funds are kept safe and secure, even though at the moment all withdrawals and deposits cannot be processed.

We are doing our best to restore the service as soon as possible and will keep you posted on the progress.

Regards,
The HitBTC Team