HitBTC.com - The most advanced cryptocurrency exchange - page 84.

hitbtc

sr. member

Activity: 525

Merit: 250

Dear All,

HitBTC launches its Market Analytics section. We are proud to present you our first report done exclusively for you by Tone Vays, one of the leading financial market experts. We are open to your comments and suggestions on Bitcointalk.

Sincerely yours,
The HitBTC Team

madmartians

member

Activity: 93

Merit: 10

when will you choose the next vote winner?

mars78

hero member

Activity: 586

Merit: 506

Elite Exchanger

Quote from: hitbtc on September 05, 2014, 10:00:29 AM

Dear HitBTC members,

We would like to inform you that starting Monday, September 8th, HitBTC will be charging a commission fee for the withdrawals of Bitcoins in the amount of 0,0001 BTC.

This change in the policy comes as the answer to numerous client requests and is aimed at providing quicker and more efficient payments in Bitcoins.

Sincerely yours,
The HitBTC Team

nice

hitbtc

sr. member

Activity: 525

Merit: 250

Dear HitBTC members,

We would like to inform you that starting Monday, September 8th, HitBTC will be charging the network fee for the withdrawals of Bitcoins in the amount of 0,0001 BTC.

This change in the policy comes as the answer to numerous client requests and is aimed at providing quicker and more efficient payments in Bitcoins.

Sincerely yours,
The HitBTC Team

mars78

hero member

Activity: 586

Merit: 506

Elite Exchanger

hitbtc,
Why some withdrawals are without transaction fees?

hitbtc

sr. member

Activity: 525

Merit: 250

Dear Users,

We are glad to announce that HitBTC resumes XMR trading.

Sincerely,
The HitBTC Team

nofish

newbie

Activity: 9

Merit: 0

Whats going on with XMR? It's got frozen again. Please keep us informed, its important to keep up the trust.

hitbtc

sr. member

Activity: 525

Merit: 250

Dear Users,

Quote from: hitbtc on September 04, 2014, 03:45:32 AM

Due to the technical problems of Monero network, we are forced to stop any transaction with XMR until the proper functioning is restored.
We will keep you informed on any developments in due course.

Let us inform you that withdrawals/deposits are already available and that trading will resume at 18.30 UTC.

Regards,
The HitBTC Team

bernard75

legendary

Activity: 1316

Merit: 1003

http://bitcoincharts.com/markets/currency/EUR.html
Now push for that shady ANX. Wink

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: bernard75 on September 04, 2014, 05:15:05 AM

Since you guys will prolly soon overtake bitcoin.de in EUR volume, could you guys add yourselves here:
https://bitcoinwisdom.com/
https://bitcoinaverage.com/markets#EUR

Dear bernard75,

Thank you very much for your interest and your suggestion. We will take necessary actions.
We are lucky to have such members in our community.

Regards,
The HitBTC Team

bernard75

legendary

Activity: 1316

Merit: 1003

Since you guys will prolly soon overtake bitcoin.de in EUR volume, could you guys add yourselves here:
https://bitcoinwisdom.com/
https://bitcoinaverage.com/markets#EUR

hitbtc

sr. member

Activity: 525

Merit: 250

Dear Users,

Due to the technical problems of Monero network, we are forced to stop any transaction with XMR until the proper functioning is restored.
We will keep you informed on any developments in due course.

Regards,
The HitBTC Team

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: AdamWhite on September 03, 2014, 09:26:22 AM

HitBtc,
The API was confirmed down by many users myself included.
Also, can you please elaborate on the nature of the issues you experienced.

Dear AdamWhite and bernard75,

Due to a hardware failure at our hoster’s facility (Velia) some components of our web and API were unavailable to our users.

In particular our system excluded the affected servers from our round-robin and these components were switched over to our back-up hoster (OVH). In turn, this change required the change of DNS records to be propagated for these specific services to the users originally connected to the Velia servers, which resulted in the web and API becoming unavailable for these specific users.

Once again we would like to avail ourselves of the opportunity to renew to you our apologies for the technical problems. We understand your worries and concerns and we would like to emphasize that we are fully open to you.

Best wishes,
The HitBTC Team

AdamWhite

hero member

Activity: 605

Merit: 500

HitBtc,

The API was confirmed down by many users myself included.

Also, can you please elaborate on the nature of the issues you experienced.

bernard75

legendary

Activity: 1316

Merit: 1003

Quote from: hitbtc on September 03, 2014, 09:15:29 AM

Quote from: bernard75 on September 03, 2014, 07:39:22 AM

Quote from: AdamWhite on September 03, 2014, 07:06:27 AM

Quote from: Green2bit on September 02, 2014, 11:53:01 PM

API is back up but something a reddit user posted concerns me- "Interesting - their time & sales ticker still shows trades from when their exchange was down. Another sign that their volume is fake?"

HitBtc, can you speak to this? How can you possibly have time and sales for trades while the site and API were down. You also addressed others' concerns but suspiciously failed to address this one.

Why do you continue to dodge this one?

Dear Green2bit, AdamWhite and bernard75,

Thank you very much for your remark that we will now gladly address separately.

Our web and API components are independent, hence an outage of the website does not lead to a service disruption for API traders.
The API of your colleague-traders continued working without noticing any problems while a part of our web was interrupted by the technical outage.

As a part of our constant improvement process we undertake to investigate underlying problem and implement the discovered solution for all our users.

Best wishes,
The HitBTC Team

Quote from: stevec on September 02, 2014, 10:31:40 PM

Still down - API too, so its not just the website. No response from support either which is worrying.

/Steve

Hmm, i couldnt connect to the API either.

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: bernard75 on September 03, 2014, 07:39:22 AM

Quote from: AdamWhite on September 03, 2014, 07:06:27 AM

Quote from: Green2bit on September 02, 2014, 11:53:01 PM

API is back up but something a reddit user posted concerns me- "Interesting - their time & sales ticker still shows trades from when their exchange was down. Another sign that their volume is fake?"

HitBtc, can you speak to this? How can you possibly have time and sales for trades while the site and API were down. You also addressed others' concerns but suspiciously failed to address this one.

Why do you continue to dodge this one?

Dear Green2bit, AdamWhite and bernard75,

Thank you very much for your remark that we will now gladly address separately.

Our web and API components are independent, hence an outage of the website does not lead to a service disruption for API traders.
The API of your colleague-traders continued working without noticing any problems while a part of our web was interrupted by the technical outage.

As a part of our constant improvement process we undertake to investigate underlying problem and implement the discovered solution for all our users.

Best wishes,
The HitBTC Team

bernard75

legendary

Activity: 1316

Merit: 1003

Quote from: AdamWhite on September 03, 2014, 07:06:27 AM

Quote from: Green2bit on September 02, 2014, 11:53:01 PM

API is back up but something a reddit user posted concerns me- "Interesting - their time & sales ticker still shows trades from when their exchange was down. Another sign that their volume is fake?"

HitBtc, can you speak to this? How can you possibly have time and sales for trades while the site and API were down. You also addressed others' concerns but suspiciously failed to address this one.

Why do you continue to dodge this one?

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: stevec on September 02, 2014, 10:31:40 PM

Still down - API too, so its not just the website. No response from support either which is worrying.
/Steve

Dear stevec,

Thank you very much for your message. We regret causing you any inconvenience due to the technical problems we had.
Our Tech Department started working on the solution immediately when it received the first notifications on the problems.

We would like to take this opportunity and explain the lack of our immediate reaction. Unfortunately we use this forum mainly as a means for interaction with our users, collecting their ideas and opinions, reacting to their wishes and desires. Our Tech Department mostly communicates via our support channel: https://hitbtc.com/support or [email protected] in order to insure quick and timely response to any problem that may arise.
We are grateful for your feedback and will intend to address this issue.

Regards,
The HitBTC Team

AdamWhite

hero member

Activity: 605

Merit: 500

Quote from: Green2bit on September 02, 2014, 11:53:01 PM

API is back up but something a reddit user posted concerns me- "Interesting - their time & sales ticker still shows trades from when their exchange was down. Another sign that their volume is fake?"

HitBtc, can you speak to this? How can you possibly have time and sales for trades while the site and API were down. You also addressed others' concerns but suspiciously failed to address this one.

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: zauker on September 03, 2014, 12:55:10 AM

So for "The most advanced cryptocurrency exchange", ah ah ah...
Withdrawn everything. Thanks for the entertaining time, HitBTC. See you (maybe) when you put facts where your mouth is, have someone supporting during night time, have your systems always on.
Cheers

Dear zauker,

We are sorry for the technical problems you experienced. We would like to assure you that all the deposits and funds of our users are safe and sound. The fact that you withdrew your funds is a clear evidence of that.
We thank you for your opinion and find it the best motivation to improve our services. Our Tech Department works day and night although it communicates with users mainly through our Support channel: [email protected]
We regret your harsh reaction and would like to welcome you back as soon as possible.

Regards,
The HitBTC Team

Topic: HitBTC.com - The most advanced cryptocurrency exchange - page 84. (Read 109857 times)