HitBTC.com - The most advanced cryptocurrency exchange - page 85.

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: Green2bit on September 02, 2014, 07:18:49 PM

Did they pack up and run?

Dear Green2bit,

We did not run anyway.
We apologize for the technical problems and a wrong impression that could have been made by them. We are here with you and always will be your reliable partner for trading despite anything. Please note that our Tech Department will always work around the clock and walk an extra mile to solve any problem in the quickest and most efficient way.

Sincerely yours,
The HitBTC Team

hitbtc

sr. member

Activity: 525

Merit: 250

Dear HitBTC users!

We are very sorry for the technical problems that web and part of API users have experienced.

We are glad to announce that we have fixed the underlying cause and welcome you back to continue trading at our exchange.

We are thankful for your quick reaction that has helped a lot our Tech Department. Your feedback, comments and hints were very valuable contribution into spotting the problem.

We would like to emphasize that HitBTC is and always will be your reliable partner that values its reputation capital. Thank you for your trust in us.

Best wishes,
The HitBTC Team

hitbtc

sr. member

Activity: 525

Merit: 250

Dear All,

At the moment our Tech Department is investigating the problem occurred last night.
The website is working as per normal.
Please stay tuned for further news and do not hesitate to contact our Support Team if you still encounter any problems while using our exchange.

We apologize for any inconveniences this might have caused and we appreciate your patience.

Thank you for choosing our service,
The HitBTC Team

zauker

full member

Activity: 186

Merit: 100

So for "The most advanced cryptocurrency exchange", ah ah ah...

Withdrawn everything. Thanks for the entertaining time, HitBTC. See you (maybe) when you put facts where your mouth is, have someone supporting during night time, have your systems always on.

Cheers

Green2bit

newbie

Activity: 30

Merit: 0

API is back up but something a reddit user posted concerns me- "Interesting - their time & sales ticker still shows trades from when their exchange was down. Another sign that their volume is fake?"

Green2bit

newbie

Activity: 30

Merit: 0

API is still down

cAPSLOCK

legendary

Activity: 3766

Merit: 5146

Note the unconventional cAPITALIZATION!

Try shift/refresh good luck.

la7eralus

newbie

Activity: 38

Merit: 0

It's back up. Thank god.

stevec

newbie

Activity: 26

Merit: 0

Still down - API too, so its not just the website. No response from support either which is worrying.

/Steve

Green2bit

newbie

Activity: 30

Merit: 0

I am getting really worried. I have almost 30 bitcoins in there.

la7eralus

newbie

Activity: 38

Merit: 0

Quote from: Green2bit on September 02, 2014, 07:18:49 PM

Did they pack up and run?

Just started using the site today, so hopefully this isn't the case. Although I have to admit this error specifically is somewhat discerning as most sites have some sort of notification for maintenance or DDOS or the like. Would be a shame, as the site has a nice layout and is quite easy to use. If it comes up I'll probably pull my balance manually to my wallet just in case it is maintenance related I'll still be able to access my funds during the downtime.

Update: Posted on twitter asking about the downtime, still awaiting a response. Will check back if/when I receive a response.

Update 2: Can't find an official update anywhere. The iRC channel #bytecoin-dev on Freenode has 5 people in it, none of which seem to be officials from HitBTC, and none of which will respond. The twitter post still has no response. These forums have no response. Starting to get worried. I guess it's a good thing I always do micro-transactions for the first few trades on new exchanges, I could have just saved myself a huge loss.

zauker

full member

Activity: 186

Merit: 100

Quote from: Green2bit on September 02, 2014, 07:18:49 PM

Did they pack up and run?

You should look at yourself instead of spreading fud, since your website is offline too...

Green2bit

newbie

Activity: 30

Merit: 0

Did they pack up and run?

la7eralus

newbie

Activity: 38

Merit: 0

Quote from: zauker on September 02, 2014, 06:31:20 PM

502 Bad Gateway

Same here.

zauker

full member

Activity: 186

Merit: 100

502 Bad Gateway

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: ?? on ??

you're lucky, two days with support because i can't withdraw any euro from my account .... Sad

Dear gwada971 and Joe Budden,

We are working on resolving this issue.
Please accept our sincere apologies for the inconvenience caused.

Thank you for choosing our service,
The HitBTC Team

Joe Budden

full member

Activity: 210

Merit: 100

JO€¥ B⃦udd$

Quote from: ?? on ??

Quote from: HerrAndreas on August 27, 2014, 07:14:12 AM

Quote from: hitbtc on August 27, 2014, 05:51:36 AM

Quote from: zauker on August 26, 2014, 12:42:18 PM

cannot see my btc deposit after 9 confirmations

Dear zauker, johndon and HerrAndreas,

Unfortunately, you were among the few customers for who our funding and withdrawal options were temporarily unavailable due to technical malfunctions.
Our Tech Department has been working around the clock and we are glad to inform you that withdrawal and deposit option for your accounts has been restored.

We apologize for any inconveniences this might have caused and we appreciate your patience.

Thank you for choosing our service,
The HitBTC Team

thumbs up to hitbtc.com techs!
issue was solved within very short time and also well after midnight in Talinn.
actually your support answer mail came in long after the problem was solved Wink

you're lucky, two days with support because i can't withdraw any euro from my account .... Sad

are there a lot of problems withdrawing euros? how often does it happen?

HerrAndreas

full member

Activity: 212

Merit: 100

Quote from: hitbtc on August 27, 2014, 05:51:36 AM

Quote from: zauker on August 26, 2014, 12:42:18 PM

cannot see my btc deposit after 9 confirmations

Dear zauker, johndon and HerrAndreas,

Unfortunately, you were among the few customers for who our funding and withdrawal options were temporarily unavailable due to technical malfunctions.
Our Tech Department has been working around the clock and we are glad to inform you that withdrawal and deposit option for your accounts has been restored.

We apologize for any inconveniences this might have caused and we appreciate your patience.

Thank you for choosing our service,
The HitBTC Team

thumbs up to hitbtc.com techs!
issue was solved within very short time and also well after midnight in Talinn.
actually your support answer mail came in long after the problem was solved Wink

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: rammy2k2 on August 26, 2014, 02:10:59 PM

your EUR deposits/withdrawal are SEPA ?

Dear rammy2k2,

In most cases EUR deposits and withdrawals are SEPA transfers. SEPA now consists of 34 countries. If the bank you use is located in one of these countries, then your deposit/withdrawal will be a SEPA transfer.

Thank you for choosing our service,
The HitBTC Team

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: zauker on August 26, 2014, 12:42:18 PM

cannot see my btc deposit after 9 confirmations

Dear zauker, johndon and HerrAndreas,

Unfortunately, you were among the few customers for who our funding and withdrawal options were temporarily unavailable due to technical malfunctions.
Our Tech Department has been working around the clock and we are glad to inform you that withdrawal and deposit option for your accounts has been restored.

We apologize for any inconveniences this might have caused and we appreciate your patience.

Thank you for choosing our service,
The HitBTC Team

Topic: HitBTC.com - The most advanced cryptocurrency exchange - page 85. (Read 109857 times)