How can a new sportsbook gain trust? - page 4.

DoublerHunter

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Quote from: rby on June 14, 2022, 05:47:03 PM

The problem of every start up is gaining attention and attraction. You must be able to attract people to your sports sportsbook before you talk about gaining trust.
A few number of persons can't give you the trust you want. If see that a famous Mr. A, Mr. B and Mr. C are using your services and I trust the judgement of A, B, C I will definitely come to you.

Run some adds like signature of any kind, publicity is the key.
Then get a good support that will be available to attend to customers 24/7. You are already done. Then start up bonuses for newcomers will go a long way and finally consistency and transparency from your part.
Goodluck.

^ Publicity in the community like the Bitcointalk forum is the best start to gain trust, how can each individual can give feedback to your gambling casino if there is no community where to discuss related to gambling. Bonuses are also a way to boost gaining trust in the community and also those contest activities. Look at those gambling casinos here that frequently have a contest, they had the fastest-growing casino as I notice them. So probably that advice is plenty enough for the OP to decide.

rby

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The problem of every start up is gaining attention and attraction. You must be able to attract people to your sports sportsbook before you talk about gaining trust.
A few number of persons can't give you the trust you want. If see that a famous Mr. A, Mr. B and Mr. C are using your services and I trust the judgement of A, B, C I will definitely come to you.

Run some adds like signature of any kind, publicity is the key.
Then get a good support that will be available to attend to customers 24/7. You are already done. Then start up bonuses for newcomers will go a long way and finally consistency and transparency from your part.
Goodluck.

stomachgrowls

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Quote from: kotajikikox on June 13, 2022, 11:55:52 PM

Quote from: Maslate on June 07, 2022, 10:02:02 AM

Quote from: Flexystar on June 07, 2022, 04:51:56 AM

There is no big deal in gaining trust as long as your sportsbook remains honest with their users. It’s simple trust formula, you give us trusted ecosystem we play and enjoy. Considering other factors, you should have amazing staff support, huge publicity and social network presence which can create enthusiasm between the players and then mouth to mouth publicity also starts. That’s slow and steady process but I have already seen small casinos becoming the mega rollers around the forum. Go for it with proper roadmap and keep entertained audience to gain the trust.

It's a big deal for me, even if a gambling site claimed that they are honest but without the feedback of the people I would still hesitate to gamble on a certain site. The thing is, they build their reputation so they'll become popular as that's the best recipe in order for them to be successful.

That is why many of us above says this needs time , People must learn first to try this site and understand their behavior for the players .

Some uses money for better outcome on how? by conducting many events, advertising and even give away.

so never just deposit instead wait for some good feedbacks before playing .

Whenever there's a new gambling site or bookies then the first thing i would do is to wait up for some valid feedbacks or real time experiences from other users which would really be my main basis

whether i would really make out some deposits or not because once i do see some issues or problems within this area then i would simply halt out my plans and look for another one.

As a new platform its really hard to get community trust and as a business owner then this would or should be you primary goal.

Peanutswar

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Quote from: kotajikikox on June 13, 2022, 11:55:52 PM

Quote from: Maslate on June 07, 2022, 10:02:02 AM

Quote from: Flexystar on June 07, 2022, 04:51:56 AM

There is no big deal in gaining trust as long as your sportsbook remains honest with their users. It’s simple trust formula, you give us trusted ecosystem we play and enjoy. Considering other factors, you should have amazing staff support, huge publicity and social network presence which can create enthusiasm between the players and then mouth to mouth publicity also starts. That’s slow and steady process but I have already seen small casinos becoming the mega rollers around the forum. Go for it with proper roadmap and keep entertained audience to gain the trust.

It's a big deal for me, even if a gambling site claimed that they are honest but without the feedback of the people I would still hesitate to gamble on a certain site. The thing is, they build their reputation so they'll become popular as that's the best recipe in order for them to be successful.

That is why many of us above says this needs time , People must learn first to try this site and understand their behavior for the players .

Some uses money for better outcome on how? by conducting many events, advertising and even give away.

so never just deposit instead wait for some good feedbacks before playing .

We as a gambler we would like to make sure the platform is reliable and trusted because we are not just playing we play a money of course if you don't really care with your funds it's okay with it but if you are a type of person would like to secure first your assets and if this is a trusted good thing because you know where you trust your funds. Gambler is not all about fun but also safety that is suitable for the players need. The more reputation gain by the gambling platform the more player will play and the more profit of course.

hahay

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About the opening thread I have a question whether you are a team or maybe the owner of the sportsbook itself, because at the beginning you seem like an owner or developer but in the end I assume you are a user who wants to start depositing a certain amount of money at a certain sportsbook. But if the problem is about a new sportsbook gaining trust, it is very likely as long as they can operate their services quickly and well. But speed and readiness are not enough if you don't promote, because anything to get big will start with a good promotion too. It doesn't matter how long your sportsbook has been around and has been operating for a long time, but if you don't recognize your sportsbook with a larger circle then your sportsbook will not improve and if that's the case, your sportsbook will not gain trust.

kotajikikox

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Quote from: Maslate on June 07, 2022, 10:02:02 AM

Quote from: Flexystar on June 07, 2022, 04:51:56 AM

There is no big deal in gaining trust as long as your sportsbook remains honest with their users. It’s simple trust formula, you give us trusted ecosystem we play and enjoy. Considering other factors, you should have amazing staff support, huge publicity and social network presence which can create enthusiasm between the players and then mouth to mouth publicity also starts. That’s slow and steady process but I have already seen small casinos becoming the mega rollers around the forum. Go for it with proper roadmap and keep entertained audience to gain the trust.

It's a big deal for me, even if a gambling site claimed that they are honest but without the feedback of the people I would still hesitate to gamble on a certain site. The thing is, they build their reputation so they'll become popular as that's the best recipe in order for them to be successful.

That is why many of us above says this needs time , People must learn first to try this site and understand their behavior for the players .

Some uses money for better outcome on how? by conducting many events, advertising and even give away.

so never just deposit instead wait for some good feedbacks before playing .

LUCKMCFLY

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Quote from: m_nief on May 31, 2022, 02:45:28 PM

Quote from: LUCKMCFLY on May 31, 2022, 12:46:07 PM

I think that support on all platforms should be 24 hours a day, because when we are in a physical casino at all times there is immediate attention, I think that online casinos should also have it.

Almost casino gambling have 24 hours with costumer service respond but some casino cryptocurrency gambling like Stake have slowly respond and need about few minutes to get respond. I use Stake as cryptocurrency gambling platform and always help when contact costumer service, what ever trouble have good service and process soon as possible. Need to be active 24 hours for all casino gambling because different time each country make them have working hard how to give best service for costumer.

Yes of course,. you are right, in fact when I contact support it seems very fast to me too, in fact in stake the support does not fail because they have many workers who have great training, recently I had problems processing a withdrawal, in fact I thought that it was my internet through which it did not come out, then I started to play a little and do other things, so much so that I forgot and 3 hours passed, then I saw the status of it and it was pending, then I contacted support and in less After 5 minutes it had already been resolved, sometimes some errors are due to simple things that can sometimes be fixed from the system, and at that time in my location it was late, but in UTC it was around 2:45 am.

TimeTeller

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Quote from: Silberman on June 08, 2022, 03:09:53 PM

Quote from: rozak on June 04, 2022, 01:48:11 PM

Quote from: Silberman on June 04, 2022, 01:23:47 PM

Without a doubt once a service reaches a certain point then it is inevitable that complains are going to surge against it, however as you say that is not really a problem, what we need to watch is how the service deals with those complains? And if they do so in a way that leaves both parties satisfied then without a doubt we are in a presence of a good casino, however if they fail to give good customer support and we see that the one which is complaining is right then without a doubt this can affect the reputation of the casino in question.

Casinos that provide the best service to their members are good. no matter how difficulties or mistakes occur. when the service provided is good and gives satisfaction to members, of course, it will be a positive assessment for the casino.

Overcoming the problem of gamblers is not easy. especially if the problem is related to losing their money. they have to come with emotion. will be difficult to deal with and require a trained service to deal with some members who may be emotional.

Getting new members to trust a new casino is difficult. and it takes time. Casinos have to provide a convincing and enjoyable first experience to attract interest first.

Without a doubt dealing with an unhappy customer can be really difficult, people that have worked at some form of customer support can tell you that an unhappy customer can take a great deal of your time, this is why people that have gambled for a long time can tell how difficult it is to find a casino with good customer support and when they find a casino with such characteristic it immediately moves at the top of the list of the casinos in which they want to keep gambling.

As long as the support knows their site's ToS, he can easily deal a difficult customer.
Because if he is very knowledgeable with all their protocols, he can point it out to the player, without making him upset or angry.
As we have seen in the forum, some newbies will suddenly post a scam allegation to a certain casino saying they have been screwed.
But if they can't produce valid proofs, they won't be entertained by the community.
But a responsive and effective site support is always needed to gain trust from its players.

Silberman

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Quote from: rozak on June 04, 2022, 01:48:11 PM

Quote from: Silberman on June 04, 2022, 01:23:47 PM

Without a doubt once a service reaches a certain point then it is inevitable that complains are going to surge against it, however as you say that is not really a problem, what we need to watch is how the service deals with those complains? And if they do so in a way that leaves both parties satisfied then without a doubt we are in a presence of a good casino, however if they fail to give good customer support and we see that the one which is complaining is right then without a doubt this can affect the reputation of the casino in question.

Casinos that provide the best service to their members are good. no matter how difficulties or mistakes occur. when the service provided is good and gives satisfaction to members, of course, it will be a positive assessment for the casino.

Overcoming the problem of gamblers is not easy. especially if the problem is related to losing their money. they have to come with emotion. will be difficult to deal with and require a trained service to deal with some members who may be emotional.

Getting new members to trust a new casino is difficult. and it takes time. Casinos have to provide a convincing and enjoyable first experience to attract interest first.

Without a doubt dealing with an unhappy customer can be really difficult, people that have worked at some form of customer support can tell you that an unhappy customer can take a great deal of your time, this is why people that have gambled for a long time can tell how difficult it is to find a casino with good customer support and when they find a casino with such characteristic it immediately moves at the top of the list of the casinos in which they want to keep gambling.

virasisog

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Quote from: Maslate on June 07, 2022, 10:02:02 AM

Quote from: Flexystar on June 07, 2022, 04:51:56 AM

There is no big deal in gaining trust as long as your sportsbook remains honest with their users. It’s simple trust formula, you give us trusted ecosystem we play and enjoy. Considering other factors, you should have amazing staff support, huge publicity and social network presence which can create enthusiasm between the players and then mouth to mouth publicity also starts. That’s slow and steady process but I have already seen small casinos becoming the mega rollers around the forum. Go for it with proper roadmap and keep entertained audience to gain the trust.

It's a big deal for me, even if a gambling site claimed that they are honest but without the feedback of the people I would still hesitate to gamble on a certain site. The thing is, they build their reputation so they'll become popular as that's the best recipe for them to be successful.

Gaining trust is also a big deal for me. It's the first factor that I usually check on picking a sportsbook. The feedback from their users matters because that's the reflection of their service. Through that, I would know if they're legit and worthy of my trust. Reputation and trust rate couldn't be faked and it takes time to build it completely so for me, they're too important.

Maslate

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Quote from: Flexystar on June 07, 2022, 04:51:56 AM

There is no big deal in gaining trust as long as your sportsbook remains honest with their users. It’s simple trust formula, you give us trusted ecosystem we play and enjoy. Considering other factors, you should have amazing staff support, huge publicity and social network presence which can create enthusiasm between the players and then mouth to mouth publicity also starts. That’s slow and steady process but I have already seen small casinos becoming the mega rollers around the forum. Go for it with proper roadmap and keep entertained audience to gain the trust.

It's a big deal for me, even if a gambling site claimed that they are honest but without the feedback of the people I would still hesitate to gamble on a certain site. The thing is, they build their reputation so they'll become popular as that's the best recipe in order for them to be successful.

Flexystar

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There is no big deal in gaining trust as long as your sportsbook remains honest with their users. It’s simple trust formula, you give us trusted ecosystem we play and enjoy. Considering other factors, you should have amazing staff support, huge publicity and social network presence which can create enthusiasm between the players and then mouth to mouth publicity also starts. That’s slow and steady process but I have already seen small casinos becoming the mega rollers around the forum. Go for it with proper roadmap and keep entertained audience to gain the trust.

LUCKMCFLY

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Quote from: uneng on May 31, 2022, 03:00:15 PM

Quote from: Little Mouse on May 31, 2022, 10:11:52 AM

Trust isn't built in a day or two. It's a matter of time. Many casinos think they will launch and get reputation but to be honest, it’s a lengthy process. Personally, I wouldn’t trust a brand new casino with more than $20-$50.
To build the trust, you have to get engaged with the community, hear them, solve issues quickly. State everything clearly on the ToS page and act on that only. I have seen many casinos here who always make the rule for their advantage only.
Also, you can run some promo here to get engaged with the community directly.

True, doesn't matter the effort he does on short run to show his website is a good option for gamblers. The inexorable fact is that only time will tell if his sportsbook is legit and trustworthy. The longer he keeps his services active and operating, the more are his chances of increasing his customers base in daily basis, as his reputation as well. It's a job of patience, effort, investment (because promotions can be costly for the house at the beginning) and sacrifice. But after few years some nice results should be achieved. That is the period of time needed until gamblers become confident in depositing larger sums of money on the website, while placing more bets and spending more time there.

Well, they are right about that, a reputation cannot be forged in the short term, in the long term it is the best, however many people always pay attention to the first impression that the sites give, in my personal opinion it is that they always have to have the same face the sites, both for short or long term, the contests that they can organize and Paying the players on time is something that is highly valued, also the fact of knowing that there are many sites is synonymous with a lot of competition in common, obviously the players They are going to look for the ones that have the most contests in the short and long term, it is something that will always be present, but I think that what matters most is that the casino fulfills everything they promise.

Desmong

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Everyone wants to gain trust even when we know that gaining a trust do take years and lots of good works and results from users. As a gambling platform, to gain trust should not be a hard thing because once a gambling platform is reliable and trustworthy with good games and fast transactions, users will always depend on it and will want there friends to give such platform a try.

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Quote from: Wiwo on June 04, 2022, 09:39:56 AM

Well, the gambling industry is a highly competitive one, and at that for a site to stay alive and meet up to market demand and build a big community of players requires a lot of hard work from the site operators, and most importantly the reputation through effective service provision in terms of games and their probably fair system. If a casino has this element with a good reputation their good to go and will make it relevant for a long.

Gambling site now is like football club that were competition and challenges has taken over due to the money that involves to them, i will for each of them to keep their reputation building they will be focused on a particular game but some of them in one site have poker game, casino game and all the rest of games in one site no one will focus for one particular game and that's why they are having competition

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Quote from: Gianluca95 on June 05, 2022, 03:36:09 AM

I guess that a new sportsbook can gain trust in this ways:

1) Support: You should have a live chat active 24/7 where players can reach an operator in seconds. This would be really important because players needs to be in contact with support if there are some issues.

2) Payments: Payments should be really fast. If payment would be really fast, player will have more safe in play with your platform, because he knows that he can receive his money asap.

3) License: A site that doesn't have license, speak for themselves. A minimum of license (the curaçao's one is sufficient) gives to the user the guarantee that site will respect rules.

4) Promotion/advertising: If site can have a good visibility, this would be really important because more visibility means more trust, if the previous 3 point are respected, naturally.

From your list, I can see License + Promotion/advertising is a must have for a new sportsbook complete against other well-established sportsbooks. Support and payments are more cherry on the top, you can slowly upscale those when more users join the house. Promotion/advertising would need a lot of money to get enough brand recognition and require an extensive study on what kind of target audience your sportsbook needs.

In the end, take a huge amount of effort/money/time to establish a new sportsbook and earn the trust of gamblers in the already oversaturated market. Unless you know what kind of misses those well-established sportsbooks don't have, gives your sportsbook an edge.

Fortify

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Quote from: p67 on May 19, 2022, 04:50:32 AM

Hi, so I think I have seen an opportunity to operate a sportsbook in a way that is slightly different and probably more user friendly than how the current ones are operating. I’ve been working in the online gambling industry for 10 years now and I know how a lot about betting markets and how the odds work so I’m not worried about that side of things.

There seems to be a lot of scams out there and I’m looking for insight on how to be trustworthy. Not looking to scam anyone or steal, I just want to run a good, well respected sportsbook. I guess people will say to use kyc or licenses but I’d like to hold off on these. In my experience having licensing and kyc does not necessarily mean that you are a good honest sportsbook. Be interesting to hear thoughts on this as it may sound suspicious?

So I’m looking for thoughts on how to gain trust and reputation, because I know I would have doubts depositing money into a brand new sportsbook that’s just appeared out of thin air.

The deposit and withdraw mechanism is going to be the best way for securing trust in a new site. People put a lot of faith in a company when they deposit money and gambling can involve a very emotional process, so being sure that you're able to pull money back out without any obstacles is key. The next is probably offering a wide range of odds and reliable payouts when winnings are due, people don't like waiting around for things when the result has happened. Just knowing that the odds on offer align largely with others in the market is a good indicator of longevity, if a sportbook is regularly mispricing to their disadvantage then it could be leaking a lot of money. Essentially a lot of little indicators can build up a picture of whether a company will be somewhat consistent and worthy of a bet.

Gianluca95

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Reputation first.

I guess that a new sportsbook can gain trust in this ways:

1) Support: You should have a live chat active 24/7 where players can reach an operator in seconds. This would be really important because players needs to be in contact with support if there are some issues.

2) Payments: Payments should be really fast. If payment would be really fast, player will have more safe in play with your platform, because he knows that he can receive his money asap.

3) License: A site that doesn't have license, speak for themselves. A minimum of license (the curaçao's one is sufficient) gives to the user the guarantee that site will respect rules.

4) Promotion/advertising: If site can have a good visibility, this would be really important because more visibility means more trust, if the previous 3 point are respected, naturally.

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Quote from: lienfaye on June 04, 2022, 05:56:16 AM

Quote from: Bitinity on June 02, 2022, 08:48:41 PM

Have you ever heard about 1xbit? I think 1xbit fulfill your criteria (especially about license) to be trusted sportbook, but what is the fact? They are not trusted at all.

Indeed. A casino that has a license doesnt necessarily mean they're trusted ( just like what you have said about 1xbit). Thus a license should not only the basis to say a sportsbook/casino is trusted.

A license may be one of the good points that a gambling platform should have. remember, this is only one of .....
But, as you all said that it doesn't guarantee a gambling platform is legit, gain great trust and reputation. Commonly, times will tell if the gambling platform is legit or not. Moreover, if there are several cases and the users can prove the evidence strongly that a certain gambling platform has scammed them, this will decrease the reputation. And once the platform cannot solve the accusation with also proves, it will have a bad reputation. This will not be good for the platform. Moreover, if they are exactly scam platforms, leave it.

Maslate

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Quote from: ScamViruS on June 04, 2022, 02:40:45 PM

Quote from: Wiwo on June 04, 2022, 09:39:56 AM

Well, the gambling industry is a highly competitive one, and at that for a site to stay alive and meet up to market demand and build a big community of players requires a lot of hard work from the site operators, and most importantly the reputation through effective service provision in terms of games and their probably fair system. If a casino has this element with a good reputation their good to go and will make it relevant for a long.

It takes a lot of hard work to make a casino popular. Reputation grows by providing good service to customers. But many times casinos face various types of fake accusations because when a gambler loses his money by gambling, trying different strategies can somehow find a way to get that money back. So in order to run a gambling website, the team has to face various problems and find solutions. The solution to all these problems is that the website stays in order and maintains its own reputation. You can join that website for gambling.

They should be good at handling those matters and being active in answering all the queries, especially the accusations are very important because that will impress the gamblers and they will trust the site. There are some accusations, it could be coming from the real gambler or against your competitor just using a gambler's name, so it should be considered as it's a tough battle since gambling businesses are just so profitable with lots of business players ready to ruin the reputation of their competitors.

Topic: How can a new sportsbook gain trust? - page 4. (Read 1794 times)