How can a new sportsbook gain trust? - page 5.

decodx

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Quote from: Silberman on June 04, 2022, 02:23:47 PM

Without a doubt once a service reaches a certain point then it is inevitable that complains are going to surge against it, however as you say that is not really a problem, what we need to watch is how the service deals with those complains? And if they do so in a way that leaves both parties satisfied then without a doubt we are in a presence of a good casino, however if they fail to give good customer support and we see that the one which is complaining is right then without a doubt this can affect the reputation of the casino in question.

AS said, there are a number of components that play a key role in the customer experience and as it is well known, customer service should be one of the top priorities of every casino, which is why it is so important that each one of them provides their customers with the best customer experience possible. But what differentiates a good customer service from a bad customer service?

Some of the factors that can come into play are :
The right attitude towards customers
A clear and open communication with the customer
A very detailed customer service policy that is written down and becomes clear for every customer to follow and understand
The personal approach and the care
Relevant service knowledge and expertises
A positive and friendly attitude that always puts customers first

Obviously this list of components is endless and as the said they can come into play to a certain degree in any business, however, in my opinion and with respect to the casino, the elements in this list should not be missing from any casino’s customer service policy.

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Quote from: Wiwo on June 04, 2022, 10:39:56 AM

Well, the gambling industry is a highly competitive one, and at that for a site to stay alive and meet up to market demand and build a big community of players requires a lot of hard work from the site operators, and most importantly the reputation through effective service provision in terms of games and their probably fair system. If a casino has this element with a good reputation their good to go and will make it relevant for a long.

It takes a lot of hard work to make a casino popular. Reputation grows by providing good service to customers. But many times casinos face various types of fake accusations because when a gambler loses his money by gambling, trying different strategies can somehow find a way to get that money back. So in order to run a gambling website, the team has to face various problems and find solutions. The solution to all these problems is that the website stays in order and maintains its own reputation. You can join that website for gambling.

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Quote from: Silberman on June 04, 2022, 02:23:47 PM

Without a doubt once a service reaches a certain point then it is inevitable that complains are going to surge against it, however as you say that is not really a problem, what we need to watch is how the service deals with those complains? And if they do so in a way that leaves both parties satisfied then without a doubt we are in a presence of a good casino, however if they fail to give good customer support and we see that the one which is complaining is right then without a doubt this can affect the reputation of the casino in question.

Casinos that provide the best service to their members are good. no matter how difficulties or mistakes occur. when the service provided is good and gives satisfaction to members, of course, it will be a positive assessment for the casino.

Overcoming the problem of gamblers is not easy. especially if the problem is related to losing their money. they have to come with emotion. will be difficult to deal with and require a trained service to deal with some members who may be emotional.

Getting new members to trust a new casino is difficult. and it takes time. Casinos have to provide a convincing and enjoyable first experience to attract interest first.

Silberman

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Quote from: el kaka22 on June 03, 2022, 06:14:29 AM

I don't care what anyone says, a sportsbook with complaints is actually a good sportsbook ,or has a path to be a good one. If there are complaints, and the sportsbook solves them then it is going to be a great website. I do not know if a website that has no complaints here would be good or not, how would I trust them.

But, if they do have people with problems coming in here and talking about it and then the casino solves it, that would make me gain more trust to them. Plus people who talk here matter, like sportsbet.io is such a giant in their field, and yet Steve is always here talking to us, that also allows us to trust them more than usual as well since we know we can chat him up and ask some stuff.

Without a doubt once a service reaches a certain point then it is inevitable that complains are going to surge against it, however as you say that is not really a problem, what we need to watch is how the service deals with those complains? And if they do so in a way that leaves both parties satisfied then without a doubt we are in a presence of a good casino, however if they fail to give good customer support and we see that the one which is complaining is right then without a doubt this can affect the reputation of the casino in question.

DreamStage

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If i was about to search for another sportsbook using any search engine i would start at youtube / twitch / streaming reviewers about that particular casino.

This way i would get more information regarding trustness, fairness and so on as OP's mentioned.
You could start paying specific streamers for advertising your sportsbook so then your audience could grow and each individual pass that information to another as a chain.

Or you could stream as yourself and explain how users can stand out gambling at your Sportsbook rather than others.

Overall trust comes with time and dedication...

Wiwo

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Well, the gambling industry is a highly competitive one, and at that for a site to stay alive and meet up to market demand and build a big community of players requires a lot of hard work from the site operators, and most importantly the reputation through effective service provision in terms of games and their probably fair system. If a casino has this element with a good reputation their good to go and will make it relevant for a long.

AicecreaME

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Quote from: n0ne on June 03, 2022, 07:35:28 PM

Quote from: CaVO32 on June 03, 2022, 07:23:49 PM

Quote from: el kaka22 on June 03, 2022, 06:14:29 AM

I don't care what anyone says, a sportsbook with complaints is actually a good sportsbook ,or has a path to be a good one. If there are complaints, and the sportsbook solves them then it is going to be a great website. I do not know if a website that has no complaints here would be good or not, how would I trust them.

But, if they do have people with problems coming in here and talking about it and then the casino solves it, that would make me gain more trust to them. Plus people who talk here matter, like sportsbet.io is such a giant in their field, and yet Steve is always here talking to us, that also allows us to trust them more than usual as well since we know we can chat him up and ask some stuff.

There's no problem with sporstbook with complaints, because no one is perfect. But so long they are resolving the issues in a timely and fair manner, that's great for me. Because in those complaints, the site will also improve their services. So if they listen and resolve the issues accordingly, they will really gain trust from the community. But if they are silent and avoiding the complaints, then, that's a red flag. An active communication is also desirable for any site to build the trust from their players.

A good support team is what mentioned in the above post. Solving the issues at the earliest will keep the players come again, if not the users are gonna find a new platform. Because, we've got more number of sportsbook with varied features and gambling industry is getting to be more competitive than the past. Trust is very important in this industry, and the same can't be gained in a short. If requires time, as people need to make use of the service and depending on the satisfaction will be the trust.

I very much agree with you. In order for a gambling website to keep their players from playing and betting in theri site, they must maintain a good wuality of service. This is to ensure that the players won't lose interest in them, so they won't get bored or dosappointed to the point they'll try to find and jump to a new casino to play with. Having a good customer service is a must. In fact, this is one of the most sought after of the players and customers in general.

Addressing every gambler's concern and issue about something, whether it may be a big or small concern matters the most. This is where the casinos get and build the impression from people. If they will provide a good customer care, they would definitely have a positive feedback from the community they are catering. Otherwise, they'll just making their own sabotage of success in the industry. Reputation of a casino comes from the trust and feedback of the people. Trust is hardly earned, but easily to be lost. Hence, they must protect it by offering all they can to satisfy beyond their players needs.

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Quote from: Bitinity on June 02, 2022, 09:48:41 PM

Quote from: Deborah Christine on June 02, 2022, 09:38:13 PM

To gain trust, a sportsbook must be trusted and can provide unique services which have licenses and certificates. As well as having cooperation with international agents to provide the most complete sportsbook services.

Have you ever heard about 1xbit? I think 1xbit fulfill your criteria (especially about license) to be trusted sportbook, but what is the fact? They are not trusted at all. Licenses is not a guarantee to be trusted gambling site, most early crypto casinos had no license but they can get good reputation because they can prove themselves that they are reliable and worth to trust.

Indeed. A casino that has a license doesnt necessarily mean they're trusted ( just like what you have said about 1xbit). Thus a license should not only the basis to say a sportsbook/casino is trusted. It takes time to establish a good reputation and it depends on the gamblers how they will trust the specific platform. There are many factors to consider and I think on top of that is the security and how fast the withdrawal is, because often thats the main concern of gamblers.

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Quote from: noormcs5 on June 03, 2022, 07:46:53 PM

Quote from: n0ne on June 03, 2022, 07:35:28 PM

Quote from: CaVO32 on June 03, 2022, 07:23:49 PM

Quote from: el kaka22 on June 03, 2022, 06:14:29 AM

I don't care what anyone says, a sportsbook with complaints is actually a good sportsbook ,or has a path to be a good one. If there are complaints, and the sportsbook solves them then it is going to be a great website. I do not know if a website that has no complaints here would be good or not, how would I trust them.

But, if they do have people with problems coming in here and talking about it and then the casino solves it, that would make me gain more trust to them. Plus people who talk here matter, like sportsbet.io is such a giant in their field, and yet Steve is always here talking to us, that also allows us to trust them more than usual as well since we know we can chat him up and ask some stuff.

There's no problem with sporstbook with complaints, because no one is perfect. But so long they are resolving the issues in a timely and fair manner, that's great for me. Because in those complaints, the site will also improve their services. So if they listen and resolve the issues accordingly, they will really gain trust from the community. But if they are silent and avoiding the complaints, then, that's a red flag. An active communication is also desirable for any site to build the trust from their players.

A good support team is what mentioned in the above post. Solving the issues at the earliest will keep the players come again, if not the users are gonna find a new platform. Because, we've got more number of sportsbook with varied features and gambling industry is getting to be more competitive than the past. Trust is very important in this industry, and the same can't be gained in a short. If requires time, as people need to make use of the service and depending on the satisfaction will be the trust.

There are many things that can make a sportsbook popular and gain trust but more important is responsiveness.
The more responsive the sportsbook is with the players and resolves their issues/queries timely, this will develop a very good impression and trust among its players. Fast and effective communication with the customers is the first thing every casino should focus.

A Gambling platform support sportsbook must need to create a good quality of service to their users by that the players will give the reputation that they will deserve that's all. Having a good services, communication, updates and promos might gain more players that will critique their platform if they will deserve this kind of good reputations.

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Quote from: n0ne on June 03, 2022, 07:35:28 PM

Quote from: CaVO32 on June 03, 2022, 07:23:49 PM

Quote from: el kaka22 on June 03, 2022, 06:14:29 AM

I don't care what anyone says, a sportsbook with complaints is actually a good sportsbook ,or has a path to be a good one. If there are complaints, and the sportsbook solves them then it is going to be a great website. I do not know if a website that has no complaints here would be good or not, how would I trust them.

But, if they do have people with problems coming in here and talking about it and then the casino solves it, that would make me gain more trust to them. Plus people who talk here matter, like sportsbet.io is such a giant in their field, and yet Steve is always here talking to us, that also allows us to trust them more than usual as well since we know we can chat him up and ask some stuff.

There's no problem with sporstbook with complaints, because no one is perfect. But so long they are resolving the issues in a timely and fair manner, that's great for me. Because in those complaints, the site will also improve their services. So if they listen and resolve the issues accordingly, they will really gain trust from the community. But if they are silent and avoiding the complaints, then, that's a red flag. An active communication is also desirable for any site to build the trust from their players.

A good support team is what mentioned in the above post. Solving the issues at the earliest will keep the players come again, if not the users are gonna find a new platform. Because, we've got more number of sportsbook with varied features and gambling industry is getting to be more competitive than the past. Trust is very important in this industry, and the same can't be gained in a short. If requires time, as people need to make use of the service and depending on the satisfaction will be the trust.

There are many things that can make a sportsbook popular and gain trust but more important is responsiveness.
The more responsive the sportsbook is with the players and resolves their issues/queries timely, this will develop a very good impression and trust among its players. Fast and effective communication with the customers is the first thing every casino should focus.

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Quote from: CaVO32 on June 03, 2022, 07:23:49 PM

Quote from: el kaka22 on June 03, 2022, 06:14:29 AM

I don't care what anyone says, a sportsbook with complaints is actually a good sportsbook ,or has a path to be a good one. If there are complaints, and the sportsbook solves them then it is going to be a great website. I do not know if a website that has no complaints here would be good or not, how would I trust them.

But, if they do have people with problems coming in here and talking about it and then the casino solves it, that would make me gain more trust to them. Plus people who talk here matter, like sportsbet.io is such a giant in their field, and yet Steve is always here talking to us, that also allows us to trust them more than usual as well since we know we can chat him up and ask some stuff.

There's no problem with sporstbook with complaints, because no one is perfect. But so long they are resolving the issues in a timely and fair manner, that's great for me. Because in those complaints, the site will also improve their services. So if they listen and resolve the issues accordingly, they will really gain trust from the community. But if they are silent and avoiding the complaints, then, that's a red flag. An active communication is also desirable for any site to build the trust from their players.

A good support team is what mentioned in the above post. Solving the issues at the earliest will keep the players come again, if not the users are gonna find a new platform. Because, we've got more number of sportsbook with varied features and gambling industry is getting to be more competitive than the past. Trust is very important in this industry, and the same can't be gained in a short. If requires time, as people need to make use of the service and depending on the satisfaction will be the trust.

livingfree

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Quote from: Deborah Christine on June 02, 2022, 09:38:13 PM

To gain trust, a sportsbook must be trusted and can provide unique services which have licenses and certificates. As well as having cooperation with international agents to provide the most complete sportsbook services.

I've heard that it's easy for a new casino to get a license. There are casinos that are new and they don't have the pure intention of providing such service but just trying to collect as much as they can and then will eventually turn into devastation.

It's important to have a license but I don't think that it shall be prioritized anymore and it's more of becoming a requirement that's needed as a business. But not a big factor anymore for someone who looks for a trusted one and the majority is based on the performance of that new casino.

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Quote from: el kaka22 on June 03, 2022, 06:14:29 AM

I don't care what anyone says, a sportsbook with complaints is actually a good sportsbook ,or has a path to be a good one. If there are complaints, and the sportsbook solves them then it is going to be a great website. I do not know if a website that has no complaints here would be good or not, how would I trust them.

But, if they do have people with problems coming in here and talking about it and then the casino solves it, that would make me gain more trust to them. Plus people who talk here matter, like sportsbet.io is such a giant in their field, and yet Steve is always here talking to us, that also allows us to trust them more than usual as well since we know we can chat him up and ask some stuff.

There's no problem with sporstbook with complaints, because no one is perfect. But so long they are resolving the issues in a timely and fair manner, that's great for me. Because in those complaints, the site will also improve their services. So if they listen and resolve the issues accordingly, they will really gain trust from the community. But if they are silent and avoiding the complaints, then, that's a red flag. An active communication is also desirable for any site to build the trust from their players.

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Quote from: Hamphser on June 03, 2022, 03:34:05 PM

Quote from: DoublerHunter on June 02, 2022, 07:35:19 PM

Quote from: Hamphser on June 02, 2022, 06:46:17 PM

Quote from: Danydee on June 01, 2022, 11:55:57 AM

Quote from: p67 on May 19, 2022, 05:50:32 AM

How can a new sportsbook gain trust?

Just by doing all well !

===

^ That is definitely right but I think the most important is there is no shady behavior if we found a gambling casino that has this attitude it simply does not gain any trust from the users. Upon picking a good gambling casino, I google first their brand name and searching any bad reviews towards them, if the majority say it is a scam gambling casino, I will not pick them. So gaining trust here is very important, a gambling casino should never commit any shady behavior because when someone knows this, it will affect gaining trust, and users will always doubted it.

Trust is something that cant really be gained easily which means that you would really be needing to get this so that your business would really last long but how? Yet those things mentioned above would be the

the key.they might sound or look pretty basic but this is something that others do really fail to do so and if you do base or see on the competition as of this moment then you would really be having a tough time

yet lots of businesses out there could really able to get these standards of a good casino but you should be mindful on sticking and trying to enhance it even more.

Trust is given based on the performance or how they manage their sports book, if they are good in managing and Less or no complain in their service and if there's a complain they solve it right away they for sure they will gain trust and positive feedback from the gamblers. If a sports book doing well then the trust they want is easy to achieve but a sports book have many complain they are not solving in a short time then trust is hard to achieve.

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Quote from: DoublerHunter on June 02, 2022, 07:35:19 PM

Quote from: Hamphser on June 02, 2022, 06:46:17 PM

Quote from: Danydee on June 01, 2022, 11:55:57 AM

Quote from: p67 on May 19, 2022, 05:50:32 AM

How can a new sportsbook gain trust?

Just by doing all well !

===

^ That is definitely right but I think the most important is there is no shady behavior if we found a gambling casino that has this attitude it simply does not gain any trust from the users. Upon picking a good gambling casino, I google first their brand name and searching any bad reviews towards them, if the majority say it is a scam gambling casino, I will not pick them. So gaining trust here is very important, a gambling casino should never commit any shady behavior because when someone knows this, it will affect gaining trust, and users will always doubted it.

Trust is something that cant really be gained easily which means that you would really be needing to get this so that your business would really last long but how? Yet those things mentioned above would be the

the key.they might sound or look pretty basic but this is something that others do really fail to do so and if you do base or see on the competition as of this moment then you would really be having a tough time

yet lots of businesses out there could really able to get these standards of a good casino but you should be mindful on sticking and trying to enhance it even more.

el kaka22

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I don't care what anyone says, a sportsbook with complaints is actually a good sportsbook ,or has a path to be a good one. If there are complaints, and the sportsbook solves them then it is going to be a great website. I do not know if a website that has no complaints here would be good or not, how would I trust them.

But, if they do have people with problems coming in here and talking about it and then the casino solves it, that would make me gain more trust to them. Plus people who talk here matter, like sportsbet.io is such a giant in their field, and yet Steve is always here talking to us, that also allows us to trust them more than usual as well since we know we can chat him up and ask some stuff.

FatFork

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Quote from: Bitinity on June 02, 2022, 09:48:41 PM

Quote from: Deborah Christine on June 02, 2022, 09:38:13 PM

To gain trust, a sportsbook must be trusted and can provide unique services which have licenses and certificates. As well as having cooperation with international agents to provide the most complete sportsbook services.

Have you ever heard about 1xbit? I think 1xbit fulfill your criteria (especially about license) to be trusted sportbook, but what is the fact? They are not trusted at all. Licenses is not a guarantee to be trusted gambling site, most early crypto casinos had no license but they can get good reputation because they can prove themselves that they are reliable and worth to trust.

As far as I know, 1xBit doesn't have a gaming license, otherwise they would have listed it on their website. They aren't even registered as a company anywhere, so they can't have a license, IMHO.
Unless you mean 1XBET's license, but 1xBit denies any relationship with 1XBET (which is, of course, a blatant lie).

dataispower

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Quote from: Bitinity on June 02, 2022, 09:48:41 PM

Quote from: Deborah Christine on June 02, 2022, 09:38:13 PM

To gain trust, a sportsbook must be trusted and can provide unique services which have licenses and certificates. As well as having cooperation with international agents to provide the most complete sportsbook services.

Have you ever heard about 1xbit? I think 1xbit fulfill your criteria (especially about license) to be trusted sportbook, but what is the fact? They are not trusted at all. Licenses is not a guarantee to be trusted gambling site, most early crypto casinos had no license but they can get good reputation because they can prove themselves that they are reliable and worth to trust.

You are right, license is not what people is looking at for now, what will describe who you are is your site reputation, because you may have goid license that permit your gambling operation but people is complaining of your deposit and withdrawal. And especially when you win no body will give you privilege to withdraw your cash, this is what brings the reputation of gambling site down, don't play with casino game and cryptocurrency game, a reduction of trust started when people complain you don't pay when game is being won in your site, example 1xbit and no body trust them because they carried money of gamblers away, no payment

Bitinity

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Quote from: Deborah Christine on June 02, 2022, 09:38:13 PM

To gain trust, a sportsbook must be trusted and can provide unique services which have licenses and certificates. As well as having cooperation with international agents to provide the most complete sportsbook services.

Have you ever heard about 1xbit? I think 1xbit fulfill your criteria (especially about license) to be trusted sportbook, but what is the fact? They are not trusted at all. Licenses is not a guarantee to be trusted gambling site, most early crypto casinos had no license but they can get good reputation because they can prove themselves that they are reliable and worth to trust.

Deborah Christine

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To gain trust, a sportsbook must be trusted and can provide unique services which have licenses and certificates. As well as having cooperation with international agents to provide the most complete sportsbook services.

Topic: How can a new sportsbook gain trust? - page 5. (Read 1793 times)