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Topic: How does on-line compete with the VIP experience - page 6. (Read 731 times)

legendary
Activity: 2212
Merit: 1947
Even if an online casino launches a brand new loyalty system that proves to be successful, the gambling houses will simply adopt it.

Online casinos will never be able to match the gambling house in the quality of customer service, because the latter provide not only the opportunity to play but also to spend your time. The atmosphere of a gambling house can not be repeated online.
legendary
Activity: 1876
Merit: 1552
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It may not be possible to reach the same level as the physical casinos, but what would you like to have on these that would make you feel better treated?
Keeping the physical advantages aside that no online gambling platform could actually offer. I think creating a solution to a lower amount of withdrawal fees can equate the feeling of being treated nicely when you're playing on land based casino.

Though I am aware that it has something to do with bitcoin and the operating cost of casino in general, I still think that it is possible to withdraw your money online without exchanging to an altcoin for a better fee rate, a withdrawal fee based on the current status of mempool etc.. Personally, that seems to be more like a VIP status can get to an online casino.
hero member
Activity: 2506
Merit: 628
I don't take loans, ask for sig if I ever do.
I'd rather get benefits such as the more I play the less I spend kind of thing. It's per session ofc, since making it a permanent thing might incur permanent losses on the casino. Maybe monthly bonuses as well as some privileges here and there. I highly doubt offline VIP would differ much, I guess the only difference is hospitability, but other than that, really, online and offline benefits wouldn't differ by much. I'd kind of find the idea of someone actually talking to me, offering me stuff blah blah in an online session kind of offputting or awkward.
member
Activity: 1120
Merit: 68
I think they do it by giving the VIP with tons of bonuses and rewards, and these rewards are pretty generous that you might want to consider being online in gambling rather than in a physical casino.
sr. member
Activity: 1694
Merit: 268
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In my opinion online casinos do not discriminate against any user, and that is a good thing and maybe there are some online casino that do provide many bonuses to their customers in the form of free spins, free withdrawal fees to accounts and so on with special requirements that the user has fulfilled , and of course this can't be compared to offline casinos which are usually more concerned with customers who have a lot of money and of course the casino will do it by providing good facilities for customers, so that they feel at home spending their money at the casino, I I think there are still many differences between offline and online casinos but what is certain is that online casino make it easier for us to gamble where and whenever we want Grin.
hero member
Activity: 2604
Merit: 816
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Maybe the online casino can give a surprise bonus to their regular members and make them comfortable playing gambling on their site. The comfortable will be the important thing that the casino should give to the gambler because that will determine if the gambler will stay for a long time or only spend a short time. The bonus will always take the member's attention and put their chance to get that bonus before it ends. Besides that, the casino can offer some new features for the gambler who often plays gambling but that feature will not be given to all members and only for the member who reaches their limit.
copper member
Activity: 2744
Merit: 1250
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We all know that off-line casinos tend to take very good care of their most valued clients, that is, those who spend large sums and are more or less loyal to an specific place. Freebies, guest experience managers at their service and any other amusement they fancy.
I do agree with that. Usually, casinos that are partnered with a hotel mostly give free stay at their hotel rooms. That's a great benefit that everyone should've experience if they are a valued customer. When it comes to online casinos, it's always there with cashback and "reputation" type of level.

Online casinos shouldn't do anything about it because it's very convenient to play with them. I don't know if there is any other way to benefit from them though.
legendary
Activity: 3500
Merit: 6205
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But I'd say that a lot of whales would rather keep a low profile these days as opposed to being courted overtly, which makes VIP treatment arguably not as important as people may think.

This would be my take too. One can have all he wants in the comfort of his house and also privacy. I expect a regular player will prefer that.

Of course, some want to be seen by the crowd, some want a certain visible status; but those are most probably not regulars.
hero member
Activity: 1666
Merit: 753
We all know that off-line casinos tend to take very good care of their most valued clients, that is, those who spend large sums and are more or less loyal to an specific place. Freebies, guest experience managers at their service and any other amusement they fancy. On-line is much more difficult in that sense and sometimes I also wonder what can be done for a more personalised experience on these.
It may not be possible to reach the same level as the physical casinos, but what would you like to have on these that would make you feel better treated?

Companies such as Stake have been doing this for ages now.

VIP hosts are great, but personally I think it will never exceed the allure of physical Vegas butlers and hosts. It is one of the few remaining areas of the gambling industry that will probably never be fully replaced by new online solutions.

But I'd say that a lot of whales would rather keep a low profile these days as opposed to being courted overtly, which makes VIP treatment arguably not as important as people may think.
legendary
Activity: 2184
Merit: 1575
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We all know that off-line casinos tend to take very good care of their most valued clients, that is, those who spend large sums and are more or less loyal to an specific place. Freebies, guest experience managers at their service and any other amusement they fancy. On-line is much more difficult in that sense and sometimes I also wonder what can be done for a more personalised experience on these.
It may not be possible to reach the same level as the physical casinos, but what would you like to have on these that would make you feel better treated?
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