How honest and transparent are casinos?

AicecreaME

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Quote from: Huppercase on April 12, 2023, 02:52:01 AM

Quote from: Fiatless on April 10, 2023, 11:57:39 PM

Business owners are humans and some humans are straightforward while others are not transparent. Some casinos keep their promise and they are also open to public scrutiny. While other are not and they keep their business dealing secretly so that customers will never have access to them. I am sure that some casinos fulfill all their promotion promises to their customers because they want to maintain or increase their reputation. While others don't care about what people think or say about them because their main focus is not to satisfy customers but to make outrageous profits.

Is there a casino that disregards public opinion and criticism towards their betting site? If a casino doesn't address the concerns and feedback from its customers, it implies that they don't value its customers' experiences. As a reputable company that is focused on making profits and building a reputation empire, it's essential to prioritize the needs of the people around them. Even if a casino has a good reputation at the start, if they fail to address problems that arise as they grow, it will eventually lose customers and end up with a dwindling player base.

As far as I know, those casinos that value their reputation will not disregard the opinion and suggestions of the players for the betterment of their website, service, and brand itself. It will be damaging to the casino website if they will leave the concerns and issue of their players on deaf ears. By not entertaining their queries and suggestions, you give them the reason to doubt your quality of service and your motive behind establishing the business. The moment the player lose their trust would mean that you failed to bring satisfaction and thus, should be ready for the consequences such as losing regulars and potential clients as well.

It is indeed essential for a company to have a good customer representative to provide resolution for the minor or major problems the players encounter. Prioritizing the people who give you income is what any businessmen should do after all if they want to stay operating for the long run.

TopTort777

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OP has risen a very tricky question. On one side we have crypto casinos, crypto, that supposed to be transparent. On the other hand it is anonymity, which means we will never find out the truth. Third side of the coin (lol) is that this is a closed business. Casinos will never share any data about their working processes for public.

If we speak specifically about bonuses, then there is no truth. Or better say we should not try to find trust there, as they are part of promotion. They should not supposed to be honest or dishonest, transparent or shady. Their goal is different. I think they are just like a flashy paper wrap. Like people really trust that they can buy a candy, register receipt and win a car or ticket to Disneyland? Buy a box of cookies and win a travel to Canary islands? Most people dont believe in that, however companies report that someone really won their major prize.

I believe that a person can win few bucks from casinos boxes, eggs and other stuff (drops), but "win our Lamborghini" is just a flashy banner.

Huppercase

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Quote from: Fiatless on April 10, 2023, 11:57:39 PM

Quote from: Kakmakr on April 03, 2023, 12:54:38 AM

I have seen several casinos with promotions where they do "drops" to thousands of people or they give bonuses to several gamblers, but how transparent is this process?

Do you think casinos are really doing these drops to 1000s of people or are they skimming from the top.... ? They might say a drop is for 2500 people, but they might only drop for 500 people and nobody will know. Yes, some of those 500 people will report that they have received the drop and it will look legit.... but is it really?

How can the gamblers verify that the actual amount of people are receiving the drop or the bonus, if there are no list to verify it? Let's discuss this. I am curious if other people also thought about this... Tongue

Business owners are humans and some humans are straightforward while others are not transparent. Some casinos keep their promise and they are also open to public scrutiny. While other are not and they keep their business dealing secretly so that customers will never have access to them. I am sure that some casinos fulfill all their promotion promises to their customers because they want to maintain or increase their reputation. While others don't care about what people think or say about them because their main focus is not to satisfy customers but to make outrageous profits.

Is there a casino that disregards public opinion and criticism towards their betting site? If a casino doesn't address the concerns and feedback from its customers, it implies that they don't value its customers' experiences. As a reputable company that is focused on making profits and building a reputation empire, it's essential to prioritize the needs of the people around them. Even if a casino has a good reputation at the start, if they fail to address problems that arise as they grow, it will eventually lose customers and end up with a dwindling player base.

slapper

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Quote from: Silberman on April 11, 2023, 11:28:27 PM

Quote from: Fiatless on April 10, 2023, 11:57:39 PM

Quote from: Kakmakr on April 03, 2023, 12:54:38 AM

I have seen several casinos with promotions where they do "drops" to thousands of people or they give bonuses to several gamblers, but how transparent is this process?

Do you think casinos are really doing these drops to 1000s of people or are they skimming from the top.... ? They might say a drop is for 2500 people, but they might only drop for 500 people and nobody will know. Yes, some of those 500 people will report that they have received the drop and it will look legit.... but is it really?

How can the gamblers verify that the actual amount of people are receiving the drop or the bonus, if there are no list to verify it? Let's discuss this. I am curious if other people also thought about this... Tongue

Business owners are humans and some humans are straightforward while others are not transparent. Some casinos keep their promise and they are also open to public scrutiny. While other are not and they keep their business dealing secretly so that customers will never have access to them. I am sure that some casinos fulfill all their promotion promises to their customers because they want to maintain or increase their reputation. While others don't care about what people think or say about them because their main focus is not to satisfy customers but to make outrageous profits.

But the paradox is that only those casino owners which actually care about their clients will obtain the success they are aiming for, an owner which does not care about their customers will show this on their policies, not giving bonuses, very high wagering requirements, mandatory KYC if you win any money, cheating their customers with cheap excuses and many more things they do which shows they do not care about anything other than their profits, however an owner which cares will do the opposite and their customers will notice, and eventually they will prefer to gamble at the casino which gives them the best treatment and make the persons behind that casino incredibly successful.

Ain't it a peculiar contradiction? It's amusing how showing love to your patrons can be the magic formula in the ruthless arena of casinos. You know what they say, "You'll attract more flies with honey than with vinegar."

But on the real, it adds up. Casinos that take care of their clientele, showering them with bonuses, fair wagering demands, and just policies will earn devoted fans who'll spread the good word. On the flip side, casinos that deceive or mistreat their customers will quickly earn a notorious rep, sealing their fate.

In a nutshell, if you're running a casino, caring for your customers is the key to long-term success. Show them love, and they'll keep coming back for more action. At the end of the day, the customer knows best, especially when they're putting their chips on the line!

Silberman

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Quote from: Fiatless on April 10, 2023, 11:57:39 PM

Quote from: Kakmakr on April 03, 2023, 12:54:38 AM

I have seen several casinos with promotions where they do "drops" to thousands of people or they give bonuses to several gamblers, but how transparent is this process?

Do you think casinos are really doing these drops to 1000s of people or are they skimming from the top.... ? They might say a drop is for 2500 people, but they might only drop for 500 people and nobody will know. Yes, some of those 500 people will report that they have received the drop and it will look legit.... but is it really?

How can the gamblers verify that the actual amount of people are receiving the drop or the bonus, if there are no list to verify it? Let's discuss this. I am curious if other people also thought about this... Tongue

Business owners are humans and some humans are straightforward while others are not transparent. Some casinos keep their promise and they are also open to public scrutiny. While other are not and they keep their business dealing secretly so that customers will never have access to them. I am sure that some casinos fulfill all their promotion promises to their customers because they want to maintain or increase their reputation. While others don't care about what people think or say about them because their main focus is not to satisfy customers but to make outrageous profits.

But the paradox is that only those casino owners which actually care about their clients will obtain the success they are aiming for, an owner which does not care about their customers will show this on their policies, not giving bonuses, very high wagering requirements, mandatory KYC if you win any money, cheating their customers with cheap excuses and many more things they do which shows they do not care about anything other than their profits, however an owner which cares will do the opposite and their customers will notice, and eventually they will prefer to gamble at the casino which gives them the best treatment and make the persons behind that casino incredibly successful.

stomachgrowls

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Quote from: Pierre 2 on April 10, 2023, 11:39:10 PM

I think most online casinos that we see on visible side of internet is pretty regulated so I don't have doubts they tend to follow specific rules. In some countries such operations like extra money bonus/rewards should be done in observation of notary to avoid cheating. Well obviously there must be some casinos which are under radar and they might be violating law. But such cases must be very rare. We are living in 2023 so in such cases one appointment to law may cause gambling operation to end. Its risky and profitable business.

Why it is really that hard to make your business that regulated? Are they really jus that too serious on avoiding up taxes or whatever deductions? I cant really see a reason on why a business owner would really be having that operation under the radar but its true that majority now are on compliance on what the government had set into. When it comes to transparency then it would really be that depending because not all would really be that honest and transparent enough but well we arent that blind not to see those differences and this is why we should really make use of our own will and common sense on which one would be worth.
So its up to your personal choice whether which one.

jostorres

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Quote from: sashapan on April 09, 2023, 03:04:59 AM

Quote from: Kakmakr on April 03, 2023, 12:54:38 AM

I have seen several casinos with promotions where they do "drops" to thousands of people or they give bonuses to several gamblers, but how transparent is this process?

Do you think casinos are really doing these drops to 1000s of people or are they skimming from the top.... ? They might say a drop is for 2500 people, but they might only drop for 500 people and nobody will know. Yes, some of those 500 people will report that they have received the drop and it will look legit.... but is it really?

How can the gamblers verify that the actual amount of people are receiving the drop or the bonus, if there are no list to verify it? Let's discuss this.. I am curious if other people also thought about this... Tongue

Check it probably still impossible, but there are casinos for which these drops are an insignificant loss, so I think there is no point in cheating, and to get the drops need a good turnover - which is profitable for the casino, so if the casino says 2.500 activation, then so it is - why he trifle Roll Eyes

I think OP was probably referring to the airdrops that are done without any turnover or wagering requirements but just to random gamblers, and that is exactly the reason why he said how a gambler would know if the casino is actually transparent about airdropping rewards to the exact same amount as mentioned or they just do it to some and don't give away all the rewards.

But you are actually right that casinos surely get what they need back from such promotions since mostly more gamblers join the platform and even do deposits only to become eligible users of the platform to get a chance for the airdrop.

Fiatless

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Quote from: Kakmakr on April 03, 2023, 12:54:38 AM

I have seen several casinos with promotions where they do "drops" to thousands of people or they give bonuses to several gamblers, but how transparent is this process?

Do you think casinos are really doing these drops to 1000s of people or are they skimming from the top.... ? They might say a drop is for 2500 people, but they might only drop for 500 people and nobody will know. Yes, some of those 500 people will report that they have received the drop and it will look legit.... but is it really?

How can the gamblers verify that the actual amount of people are receiving the drop or the bonus, if there are no list to verify it? Let's discuss this. I am curious if other people also thought about this... Tongue

Business owners are humans and some humans are straightforward while others are not transparent. Some casinos keep their promise and they are also open to public scrutiny. While other are not and they keep their business dealing secretly so that customers will never have access to them. I am sure that some casinos fulfill all their promotion promises to their customers because they want to maintain or increase their reputation. While others don't care about what people think or say about them because their main focus is not to satisfy customers but to make outrageous profits.

Pierre 2

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I think most online casinos that we see on visible side of internet is pretty regulated so I don't have doubts they tend to follow specific rules. In some countries such operations like extra money bonus/rewards should be done in observation of notary to avoid cheating. Well obviously there must be some casinos which are under radar and they might be violating law. But such cases must be very rare. We are living in 2023 so in such cases one appointment to law may cause gambling operation to end. Its risky and profitable business.

tazmantasik

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Don't Get Involved

Nice question to know about any casino transparent with bonuses drop? exactly with referral bonuses sign up for participants who has many referral will get bonuses but in the casino website show details with bonus leaderboard with give us transaction deposit history. Almost gambling casino platform seems not transparent about bonuses drop to their member, maybe if any casino want to show us the transaction hash detail we know they have give and distribution reward for the qualify member, if not show us transaction ID still questionable about honest or not with casino gambling.

rodskee

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Quote from: wiss19 on April 08, 2023, 12:05:22 AM

Quote from: rodskee on April 06, 2023, 10:08:31 PM

Not sure if they are legit or truly giving it away but the problem is that they are gathering players from this style and yes there are almost every gambling site gives this kind of information and luring.
how I wonder that would be the actual reaction of each players that they think being fooled on that way, because for me there are no assurance if this is right and true.
so don't fall into promises instead make sure you are dealing with honest site and not just to lure and run .

Every business uses some marketing technique to attract customers, it can involve bonuses, giveaways, trials, and the list goes on. Now, the customer that joins that business needs to make sure that they get what they were promised before joining, and if they get that, they wouldn't have any issues whether the company or the project is paying others or not.

and being a costumer or player, we must also learn first before dealing is it right? because not all those who offers bonuses and giveaways meaning they are legit and trust worthy .

Quote

I think casinos with a good reputation don't really have anything to prove since everyone knows that they do pay the bonuses, etc. that they promise but the platforms that are relatively new in the market are probably questioned for not being honest enough with their customers.

wrong mate, even reputable casino has their own detractors so they must always prove themselves being that good or else their reputation will end like that.

dollarday

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I think that it depends on the time the casino has been established in business, where it's located and how much it values reputation.
I have gotten bonuses, comped rooms, free show tickets, free buffets and thousands of dollars in play credits.

From my favorite two online casinos they have always honored deposit bonuses and all of it's promos. One has better video poker odds than most casinos and they have always paid out fairly, no matter how big the win. It's amazing really.

I recommend signing up for all membership programs at every casino that you frequent and taking advantage of all advertised bonuses and free plays if you are playing during those time periods.

In Vegas on Fremont, a free steak dinner for an hour of game play can be enough of a bonus to play a few hands and leave a little up or at break even. This giveaways are included in the budget and just go to waste if you don't take advantage of them.

tbterryboy

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Quote from: Fortify on April 07, 2023, 02:53:11 AM

Funnily enough, they have one of the simplest business models on the planet. Build some games that can take in money, build enough security around them in many forms to keep the funds safe, hire a customer service team and then try to acquire as many new customers (including via special promotions) because each new one will generally be handing you free money because they don't understand the odds involved. Sportbooks get slightly more complicated as you need to do a lot of data crunching and analysis, even if outsourced, in order to be able to offer competitive odds and also make sure that you're not getting tricked in all sorts of different ways like match fixing.

It only looks simple but the reality is it isn't. You need to build games, market the casino, hire different people, and so on. Managing a casino can also be stressful just like any other business. A casino can't always make money because there are players who can win and then there are hackers and abusers who sap funds from the casino. I think we are getting far from the topic, so let's go back on it shall we?

@OP as per my observation, I never see a casino who is transparent when it comes to this matter. They only put the total amount but they never put a list if who claim all those money. Like you, many people and myself have complained about this before but casinos are still doing the same scheme. They think this was only normal.

serjent05

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Quote from: Kakmakr on April 03, 2023, 12:54:38 AM

How can the gamblers verify that the actual amount of people are receiving the drop or the bonus, if there are no list to verify it? Let's discuss this.. I am curious if other people also thought about this... Tongue

You can do it manually,by sending unsolicited email to all users if you happen to have their e-mail, or if just keep quiet and think or believe that they do airdropped the amount to the stated numbers. I would rather choose the second option, because there is no way that a regular player can have an access to the e-mails of every player of the casino.

So in your question:

Quote

Do you think casinos are really doing these drops to 1000s of people or are they skimming from the top.... ? They might say a drop is for 2500 people, but they might only drop for 500 people and nobody will know. Yes, some of those 500 people will report that they have received the drop and it will look legit.... but is it really?

I have no comment since I really don't know if they are really true to their words and I have no way to verify if they are not if I believe the don't. Besides Casino will not give the list of players whom they sent their airdrop. So I think let us not think too much and just mind our own gameplay. It is more enjoyable than being stressed of the thinking that the casino is not true to its words on its airdrop activities. Besides what matters is that you receive the airdrop if you got qualified for the airdrop event.

Viscore

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Quote from: Jating on April 06, 2023, 04:34:28 PM

Quote from: Kakmakr on April 03, 2023, 12:54:38 AM

I have seen several casinos with promotions where they do "drops" to thousands of people or they give bonuses to several gamblers, but how transparent is this process?

Do you think casinos are really doing these drops to 1000s of people or are they skimming from the top.... ? They might say a drop is for 2500 people, but they might only drop for 500 people and nobody will know. Yes, some of those 500 people will report that they have received the drop and it will look legit.... but is it really?

How can the gamblers verify that the actual amount of people are receiving the drop or the bonus, if there are no list to verify it? Let's discuss this.. I am curious if other people also thought about this... Tongue

We will never know, just like when others accused casinos of cheating them and that the casino's are not fair. Not unless they will have to show us the name of the gamblers that have received the drop and they themselves confirmed it. But as gamblers in crypto, we wanted to remain as private and anonymous so I doubt that casinos will give us the names or the gamblers confirming that they've got the drop.

So for me there's no way to confirmed it.

I also think that it’s not even necessary to know the list of those who were given the drop, for what? Whatever it is, casinos have all the right either to disclose or to keep it private since it’s just a bonus and it’s not that they should be obliged to give that. What I am more concern is their transparency and honesty when it comes to releasing our funds especially for big wins. Otherwise, it will cause a big problem not just to the player but even to the casino’s reputation.

Twentyonepaylots

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Quote from: panganib999 on April 09, 2023, 01:54:51 PM

I suppose to provide peace of mind over people a small change in a reputable casino's site isn't that much of a problem isn't it? They can even just go over and do something like what's present in this forum where spreadsheets that are backlinked to a post could be made to fully list the names and details of the people who were able to obtain their bonuses. Plus they can automate the process and sort through the countless lists of accounts that are confirmed to have had bonuses enjoyed, nothing is really impossible in their case if they want to follow through with it.

Some casinos may do this, especially ones that are in this forum and are enthusiastically observing customer's feedback, but I doubt the whole industry will incorporate something like this, for one, this is soft-doxxing since you're letting everyone know of a gambler's username.

This is actually one way to go since it would make the process be more transparent. But since gambling is involved by majority that don't want their identity to be exposed, it would not probably work for all. I think there is no concrete way to validate these drops and see how they actually do these process. Since there is no regulation to most of these, there is no guarantee that it would do the actual process so reviews of people who got something from these is not that significant because even that can be manipulated

Quote from: noormcs5 on April 08, 2023, 12:13:56 AM

Well, i can only say one thing here. With dishonesty, the casino may gain few gamblers but in the long term they will lose the players and their business cannot survive and grow
On the other hand, if the casino is honest, the gamblers will be retained, they won't look for a new better casino and hence it will be good for the long term business.

Now it's up to the casinos how they want to operate and be successful in a world where there is a lot of competition. If a gambling casino is found to be dishonest, I am afraid gamblers will leave the casino forever, and it's hard to regain the trust of the casino.

I agree with these. I think there would always be a way for the people to know how legitimate the site is when it was experienced first hand by people. Every dishonesty would be found at no time. Trusting casinos is a big deal since money is involved in these and people tend to be very cautious. So, for me, I think majority of casinos are honest in giving these drops since these kind of marketing strategy is very effective to gain more customers and they probably do not want to ruin their image in the gambling industry.

el kaka22

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It is not about what they give you, it is about how they convince you that matters. There are tons of casinos giving away insane amount of money just to make sure that they can bag another gambler, because they know that even if they give you hundreds of dollars, if they can convince you to stay just once, then the rest of the gambling you do there would be a profit for them. Imagine giving a gambler a full year, do you think they will not gamble more than a few hundred dollars there?

This is why they do give out so much, but if it is a scam casino that takes it's time to grow, and when there is a lot of money in the bank, they may scam and just leave with it, so you need to be always careful where you gamble.

panganib999

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Quote from: Eureka_07 on April 09, 2023, 12:16:49 PM

Quote from: Kakmakr on April 03, 2023, 12:54:38 AM

It would consume some time and effort to their part just to list all of the users who were able to get their drop. Though I think that it is a good function to be added, to their side, I know they have to consider various things before implementing it.

Some are honest, some are not. And we won't be able to tell which is which.

I suppose to provide peace of mind over people a small change in a reputable casino's site isn't that much of a problem isn't it? They can even just go over and do something like what's present in this forum where spreadsheets that are backlinked to a post could be made to fully list the names and details of the people who were able to obtain their bonuses. Plus they can automate the process and sort through the countless lists of accounts that are confirmed to have had bonuses enjoyed, nothing is really impossible in their case if they want to follow through with it.

Some casinos may do this, especially ones that are in this forum and are enthusiastically observing customer's feedback, but I doubt the whole industry will incorporate something like this, for one, this is soft-doxxing since you're letting everyone know of a gambler's username.

molsewid

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Quote from: Eureka_07 on April 09, 2023, 12:16:49 PM

Quote from: Kakmakr on April 03, 2023, 12:54:38 AM

It would consume some time and effort to their part just to list all of the users who were able to get their drop. Though I think that it is a good function to be added, to their side, I know they have to consider various things before implementing it.

Some are honest, some are not. And we won't be able to tell which is which.

hmmm, it will but at some point there's already an AI they can easily compile all things. They can also show some winners in their website just put a little banner in the website and hide some characters for the privacy of other people. but then if we don't believe that a certain casino is fair and transparent then even those simplest things then let's not gamble on it. if you're suspicious then don't try that casino.

Eureka_07

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Quote from: Kakmakr on April 03, 2023, 12:54:38 AM

It would consume some time and effort to their part just to list all of the users who were able to get their drop. Though I think that it is a good function to be added, to their side, I know they have to consider various things before implementing it.

Some are honest, some are not. And we won't be able to tell which is which.

Topic: How honest and transparent are casinos? (Read 1136 times)