well then that's truly sad, I've got an issue with suddenly no receiving emails - contacted provider, contacted support here, I got same advice:
"Sign a message from the Bitcoin address in the profile or an address you previously deposited from requesting the email change."
So there is truly NO FURTHER OPTIONS right?
Assuming that you are unable to sign a message from the address in the profile... and that you didn't make any deposits to freebitco.in... and that you have explained this to their support and they are unwilling to provide any other assistance... then it would seem that, unfortunately, you're out of luck.
Unfortunately, this is one of the huge problems with custodial services... when things go sideways, it can be awfully difficult to recover access.
I really wish that some of these services would make their "account backup & recovery" options more obvious from the start, so that users could take the necessary precautions
before they lose access to their accounts.
Telling a user 6-12 months later "sign a message from a staked btc address" isn't helpful... they should make users stake an address to start with and verify that address to show that their account is "backed up" or something.
Then I got stuck with some sats and I am really mad about it
I hope you didn't lose too much