I accidentally deposited to self-excluded stake.com account. - page 3.

BitcoinGirl.Club

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Quote from: Spykel on January 30, 2023, 04:48:43 PM

My account was self excluded for a year, 48 weeks left. Support told me that I have to wait for 48 weeks to be able to withdraw my funds. I guess I will wait

I can feel you. The urge to gamble but can not do it is what I have gone through too. Trust me you were about to lose these 3.067 ETH but now you are saving it for 48 weeks and after that 48 weeks you may not even feel to gamble. You will think it's safer to withdraw it. May be you will gamble a small amount but that will be just for fun.

After long years I am testing some of the gambling and most of it using the bonus and free money. I have no intention to risk a lot where at once I used to borrow money from people to gamble and was almost losing everything for the habit.

davis196

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Quote from: Spykel on January 30, 2023, 01:54:43 PM

I accidentally deposited 3.067 ETH to my self-excluded stake.com account, and live support does not let me withdraw.

I really need to withdraw my funds, what can I do?

I'm not familiar with the Terms of Service by stake.com, but I think that self-excluded accounts should be blocked, only when it comes to playing gambling games. Depositing and withdrawing money from self-excluded accounts must be allowed. If withdrawing from self-excluded accounts isn't allowed I can only assume that Stake.com wants to make some easy money out of people, who did your mistake and accidentally deposited coins into their self-excluded accounts.
If Stake doesn't want to send you back your money, the only thing you could do is to get a lawyer and sue them(but I think that your chances of getting back your money are small).

QueenVera

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This is bad and I'm sure you were aware of this terms a d I still wonder why people make some incredible mistakes when it has to do with money and online space where I know I'm just at my own risk without any guarantee. It's a mistake and I think you should write to support and also trying to wait for the end of the self exclusion period or isn't it possible for you to lift the self exclusion feature from your account or does it require to be there for some time for applying for it to be taken off? Well whatever the case maybe , I would advice that you stop every other activities on the account and trying communicating with the support team possibly to get the self exclusion lifted.

ethereumhunter

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Quote from: klidex on February 01, 2023, 04:15:58 AM

Quote from: ethereumhunter on February 01, 2023, 02:50:32 AM

Quote from: AHOYBRAUSE on February 01, 2023, 01:52:54 AM

There is 1 thing you guys are missing here.

Once the 1 year self exclusion ends OP will be forced to gamble with the funds because you cant deposit and withdraw without having made a 100% rollover.

"The player needs to wager 100% of the value of their deposit in order to request a FIAT withdrawal."

So basically they say we have to respect the self exclusion but once it's over you have to gamble to receive your funds.
On the one side he now has a 1 year "safe deposit" but to get it he will have to risk it Grin

.

That's a problem.

If so, @OP must follow the rules until it meets the requirements to withdraw the money. I guess that's fine because at least the money will still be there until the time is up and he can use it to gamble without having to deposit any more money. That is if @OP still remembers that he still has his money after 1-2 years have passed Grin

I guess @OP was so sleepy that he didn't check his wallet address before he deposited. We really have to pay attention to this so we don't experience cases like @OP.

Yes, and let's just say that we are investing because the money we deposit and store in the casino wallet will be in the form of crypto tokens. Meanwhile, in the stake.com casino wallet, if the price of crypto rises, the estimated amount stored in the casino wallet will also experience a price increase.
Although it's true what you said that if the OP still remembers that he has some money stored in the casino 1-2 years from now.

What happened was not all the fault of the casino, but his own fault for being careless and not thorough in making deposit transactions.

It would be better for him if he didn't accidentally move his funds there, especially if he has a gambling problem like a gambling addiction. If the balance is still in his main gambling account wallet, he could just use that balance to play gambling. It will only give him the risk of losing the greater one. 3 ETH is a lot if we refer to the current price of ETH. But if he couldn't use it during that self-exclusion process, perhaps he could gain a huge advantage once it was over. And that means the self-exclusion process actually worked out for him because he had benefited greatly from that accident.

wxa7115

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Quote from: Spykel on January 30, 2023, 04:48:43 PM

Quote from: coin-investor on January 30, 2023, 04:23:09 PM

Like all the others I'll also advise you to ask for support about your issue because so far none of the members have experienced what you've experienced, update us so we'll also know if they will send the fund back or if you will have to wait for the self-exclusion to expire, I hope you did not self exclude yourself for a year.
This is a good topic it seldom happens but it really happens and this will become a reference for those who deposited then forgot they self-excluded themselves.

My account was self excluded for a year, 48 weeks left. Support told me that I have to wait for 48 weeks to be able to withdraw my funds. I guess I will wait

Without a doubt this was a big mistake, but since you will be able to withdrawal your funds once those 48 weeks are up then you should consider those funds to part of your long term holdings.

And while this is not ideal since it is preferable to hold those coins in a wallet only you control, you will have to make do with this arrangement, however stake has a good reputation and I have no doubts you will eventually get those coins and withdraw them without too much of an issue.

Hispo

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Quote from: Pmalek on February 01, 2023, 01:54:27 PM

Look at it from a positive side: Stake stopped you from losing 3 ETH on gambling.

Ironically, that is why OP opened this thread because he wanted to gamble with that money and he will likely do it once he regains access to it. Wink

I wanted to check this thread for an update from OP about his problem but so far I cannot find anything yet.

I would have guessed Stake allowed to withdraw from self-excluded accounts.

Scripture

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Quote from: Spykel on January 30, 2023, 01:54:43 PM

I accidentally deposited 3.067 ETH to my self-excluded stake.com account, and live support does not let me withdraw.

I really need to withdraw my funds, what can I do?

You have to ask them for a possible way to withdraw it, excluding yourself is more about not allowing you to gamble an accident like this should have a solution because its still in control of the site so better to give considerations. Maybe this can be a suspicious way of depositing funds, and the site is just taking care of to avoid any laundering. Communicate with them, but if they insist you can’t do anything about it anymore since its already in their TOS.

DoublerHunter

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Quote from: LoyceMobile on January 30, 2023, 03:40:04 PM

Quote from: Spykel on January 30, 2023, 02:09:26 PM

Exactly, I just forgot that I had a self exclusion.

That sounds exactly like the reason why you choose to protect yourself by self-excluding yourself.

^Definitely right, it is very simple advice that is very effective.
I think OP, there is nothing you can do here, you agreed with the terms which means you agree to the rules. If you choose to protect yourself by your own self-exclusion, you have the freedom to leave anytime. Your problem seems that have a solution, probably just accept that your fund there were will never withdraw. I may advise enjoying wagering the rest of your fund until such day your account will be self-excluded on that gambling platform. However, we are all humans that got mistakes, try to talk to their representative here, and let us see what they can do in this case.

Hamphser

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Quote from: virasog on February 01, 2023, 01:55:17 PM

Quote from: Spykel on January 30, 2023, 01:54:43 PM

I accidentally deposited 3.067 ETH to my self-excluded stake.com account, and live support does not let me withdraw.

I really need to withdraw my funds, what can I do?

Just over three ethereum is a big amount and i really feel sorry for you. The saddest part is that you cannot claim or insist stake.com to recover your funds as it is clearly mentioned there that you won't get back any funds during the self-exclusion period.

By the way, were you not aware of the terms and conditions for the self-excluded account or you did the deposit by mistake ?

In both the cases, you won't be able to get your funds back unless stake.com are very kind to you.

It would really be depending on Stake whether they would really be that kind and considerate for such situation on which they would be giving out back into those self excluded account, but most of the times on which they would really be sticking out into their rules which they would really be following it out most of the time.

Its impossible that you would be intently to make out deposit even if you do know that you are self excluded? Pretty sure that OP wasnt really been doing it on purpose and rather he had completely forgotten about that exclusion thing until he had realized it but its already too late.

There are really indeed those terms which you do agree on the time that you had make out that self exclusion which you shouldn't really violate.

dothebeats

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Quote from: Wiwo on February 01, 2023, 12:44:37 PM

Quote from: AHOYBRAUSE on February 01, 2023, 01:52:54 AM

There is 1 thing you guys are missing here.

Once the 1 year self exclusion ends OP will be forced to gamble with the funds because you cant deposit and withdraw without having made a 100% rollover.

"The player needs to wager 100% of the value of their deposit in order to request a FIAT withdrawal."

So basically they say we have to respect the self exclusion but once it's over you have to gamble to receive your funds.
On the one side he now has a 1 year "safe deposit" but to get it he will have to risk it Grin

.

That's a problem.

But the ultimate question is, what was ops intention in depositing the money into the casino, from all sense, it is obvious ops set up a self-exclusion on that casino and moved on to another casino wanting to make a deposit and he mistakenly sent it to the self-excluded one.
*this is obviously the case here so all that the ops can do is to wait out the self-exclusion timer and once the 48 weeks as mentioned by ops is reached he will have access to his funds again.

OP's intention is pretty simple and straightforward: he wants to gamble. The thing is, he forgot that there is a self-exclusion he has enrolled his account to, and that Stake has certain terms and conditions on accounts enrolled in self-exclusion in the event of a deposit by mistake.

The deposited crypto will still be in that account, however it is worth noting that you won't be able to withdraw it until the cooldown expires. And after that cooldown expires, there is also a wagering requirement before you can withdraw your money from the platform. Anyhow, if OP decides to gamble and lost, it's all up to him since he wants to gamble in the first place - though he can after the self-exclusion timer runs out. Nothing much happened, he just deposited in advance to play at a later date lol.

AHOYBRAUSE

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Quote from: Pmalek on February 01, 2023, 01:54:27 PM

Too bad that you made that mistake. First of all, it's sad that you have a gambling problem that forced you to trigger the self-exclusion feature on the casinos. Still, it's better than continuing to gamble and creating an even bigger mess. Use the time to get over your addiction and focus on the positive things in life. I wouldn't say you need the money even if I don't know your situation. But since you wanted to gamble with it, I guess it's not that important to you.

Look at it from a positive side: Stake stopped you from losing 3 ETH on gambling.

Since he has to wager his deposit 1 time before a withdrawal they only delayed him gambling with it, they stopped nothing. Grin

virasog

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Quote from: Spykel on January 30, 2023, 01:54:43 PM

I accidentally deposited 3.067 ETH to my self-excluded stake.com account, and live support does not let me withdraw.

I really need to withdraw my funds, what can I do?

Just over three ethereum is a big amount and i really feel sorry for you. The saddest part is that you cannot claim or insist stake.com to recover your funds as it is clearly mentioned there that you won't get back any funds during the self-exclusion period.

By the way, were you not aware of the terms and conditions for the self-excluded account or you did the deposit by mistake ?

In both the cases, you won't be able to get your funds back unless stake.com are very kind to you.

Pmalek

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Too bad that you made that mistake. First of all, it's sad that you have a gambling problem that forced you to trigger the self-exclusion feature on the casinos. Still, it's better than continuing to gamble and creating an even bigger mess. Use the time to get over your addiction and focus on the positive things in life. I wouldn't say you need the money even if I don't know your situation. But since you wanted to gamble with it, I guess it's not that important to you.

Look at it from a positive side: Stake stopped you from losing 3 ETH on gambling.

pixie85

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Quote from: aioc on January 30, 2023, 03:56:29 PM

It's your fault and not Stake, they expect all their players to fully understand the rules and what's on their terms of service, and now the only one who can answer you on this issue is the support because it's unlikely that anyone here experienced what your issue if you can still see the amount you deposited in your account, there's a possibility that you can use that amount after the self-exclusion expire, how long did you apply a self-exclusion apply.
Next time log in first and check your account before depositing.

That's harsh. We all make mistakes.

People who are addicted like OP are especially vulnerable. When an addict wants a dose of what makes him click he doesn't think of anything else like what he's going to do or eat tomorrow or if he has any responsibilities like children. All that matters is to play for a while or get that pill or a glass of alcohol.

I can put myself in OP's shoes and I feel like it's a normal thing that he'd forget about self exclusion when he felt the need to play.

Should have checked, sure, but imagine oversleeping, you wake up late want to do everything fast, forget your car keys, run back to the house and your mother is standing there preaching:
you should've set the alarm better, you should've checked if you have the keys when you were leaving! It's not constructive at all.

uneng

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Quote from: Wiwo on February 01, 2023, 12:44:37 PM

Quote from: AHOYBRAUSE on February 01, 2023, 01:52:54 AM

There is 1 thing you guys are missing here.

Once the 1 year self exclusion ends OP will be forced to gamble with the funds because you cant deposit and withdraw without having made a 100% rollover.

"The player needs to wager 100% of the value of their deposit in order to request a FIAT withdrawal."

So basically they say we have to respect the self exclusion but once it's over you have to gamble to receive your funds.
On the one side he now has a 1 year "safe deposit" but to get it he will have to risk it Grin

.

That's a problem.

But the ultimate question is, what was ops intention in depositing the money into the casino, from all sense, it is obvious ops set up a self-exclusion on that casino and moved on to another casino wanting to make a deposit and he mistakenly sent it to the self-excluded one.
*this is obviously the case here so all that the ops can do is to wait out the self-exclusion timer and once the 48 weeks as mentioned by ops is reached he will have access to his funds again.

I guess it shouldn't be that hard to gamble 100% of the deposited value in order to withdraw it, if OP still wants to give a break from gambling after the self-ban expires. He just has to execute a relatively safe strategy focused in wagering amount, instead of profits. And then, next time that he can be more careful before depositing at casinos where he has activated the feature. And in case he has issues with gambling addiction, that he seeks for help immediately.

Wiwo

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Quote from: AHOYBRAUSE on February 01, 2023, 01:52:54 AM

There is 1 thing you guys are missing here.

Once the 1 year self exclusion ends OP will be forced to gamble with the funds because you cant deposit and withdraw without having made a 100% rollover.

"The player needs to wager 100% of the value of their deposit in order to request a FIAT withdrawal."

So basically they say we have to respect the self exclusion but once it's over you have to gamble to receive your funds.
On the one side he now has a 1 year "safe deposit" but to get it he will have to risk it Grin

.

That's a problem.

But the ultimate question is, what was ops intention in depositing the money into the casino, from all sense, it is obvious ops set up a self-exclusion on that casino and moved on to another casino wanting to make a deposit and he mistakenly sent it to the self-excluded one.
*this is obviously the case here so all that the ops can do is to wait out the self-exclusion timer and once the 48 weeks as mentioned by ops is reached he will have access to his funds again.

btc_angela

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Quote from: AHOYBRAUSE on February 01, 2023, 01:52:54 AM

There is 1 thing you guys are missing here.

Once the 1 year self exclusion ends OP will be forced to gamble with the funds because you cant deposit and withdraw without having made a 100% rollover.

"The player needs to wager 100% of the value of their deposit in order to request a FIAT withdrawal."

So basically they say we have to respect the self exclusion but once it's over you have to gamble to receive your funds.
On the one side he now has a 1 year "safe deposit" but to get it he will have to risk it Grin

.

That's a problem.

What if he wager and won 100%? not necessarily losing all his money, so regardless though he has to play and gamble again, so maybe that is the main thing for the OP specially that maybe he is thinking of quitting the game already.

As in the movie the GodFather Part 3 "Just When I Thought I Was Out, They Pull Me Back In!", Lol.

So it's a lose-lose situation for the OP.

virasisog

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Quote from: Yatsan on February 01, 2023, 09:30:59 AM

Quote from: Eureka_07 on February 01, 2023, 08:47:42 AM

@OP, how exactly did you forgot that you self-excluded your account? Was it already a month since you deposited that? Or it was just since you published your OP?

Quote from: Kakmakr on January 31, 2023, 02:19:16 AM

Was the deposit meant to go to another account you created to bypass the self-exclusion then? No wonder support are hesitant to assist you, if this was the case. Roll Eyes

Let's not think that he/she is lying. We don't need to respond like that.

Quote

(Did you forget... or were you simply testing, if you could somehow play the system..and get a withdrawal before the 48 days expire?)

I believe he just forgot. There could be times that we forget things we have done before, I had some funny experience with that.

Quote

Well, I hope you get your money back from them, if that was not your intention..... and I seriously hope you can get some help for your gambling addiction.. it can be very difficult. Tongue

I think it's kind of rude (at least for me), to think of the OP that he/she is addicted in gambling since that info was not even stated by the OP.

We're already with that point that we are hoping for his funds to be returned but if there are terms agreed upon registration, and site's support cannot do anything about it, then it will just be a learned lesson to all of us to be mindful of our actions since it is money we are talking about. Been on somehow alike situation before and I just came to a point that I need to forcefully accept that I made a mistake and I should not allow it to happen next time. Same thing if ever the platform would let this incident slide and compensate for it. We cannot blame still those who are taking this incident biased to the site alone. Mistakes are also from users in some instances.

We can't blame people from throwing different questions and for blaming Op for what he did but that will not help. We'll see how the site would reply to this case but knowing Stake, they specifically implement what's on their TOS. That's why we are always advised to read the TOS carefully so that if unexpected things happen, we'll know the actions that we should do. It will serve as a lesson for Op but I hope that he could still recover his funds and the site will be considerate of this matter.

Saint-loup

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Quote from: Spykel on January 30, 2023, 04:48:43 PM

Quote from: coin-investor on January 30, 2023, 04:23:09 PM

Like all the others I'll also advise you to ask for support about your issue because so far none of the members have experienced what you've experienced, update us so we'll also know if they will send the fund back or if you will have to wait for the self-exclusion to expire, I hope you did not self exclude yourself for a year.
This is a good topic it seldom happens but it really happens and this will become a reference for those who deposited then forgot they self-excluded themselves.

My account was self excluded for a year, 48 weeks left. Support told me that I have to wait for 48 weeks to be able to withdraw my funds. I guess I will wait

How have you been able to deposit funds on your account? Did you use a former deposit address you remembered or you've been able to use the normal deposit feature like any random customer not self-excluded? If people ask for self-exclusion, it's precisely to avoid losing their funds, so I don't understand the point of letting them deposit funds in order to lock them Huh

I really hope for you they will let you withdraw your own funds in one year. But the way they are doing doesn't sound very honest and professional.
There are many complaints on Askgamblers and Casino Guru regarding issues with their self-exclusion process. Their overall rating is currently very low on Askgamblers btw (5.13)
https://casino.guru/stake-casino-review
https://www.askgamblers.com/online-casinos/stake-casino-review/complaints

Yatsan

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Quote from: Eureka_07 on February 01, 2023, 08:47:42 AM

@OP, how exactly did you forgot that you self-excluded your account? Was it already a month since you deposited that? Or it was just since you published your OP?

Quote from: Kakmakr on January 31, 2023, 02:19:16 AM

Was the deposit meant to go to another account you created to bypass the self-exclusion then? No wonder support are hesitant to assist you, if this was the case. Roll Eyes

Let's not think that he/she is lying. We don't need to respond like that.

Quote

(Did you forget... or were you simply testing, if you could somehow play the system..and get a withdrawal before the 48 days expire?)

I believe he just forgot. There could be times that we forget things we have done before, I had some funny experience with that.

Quote

Well, I hope you get your money back from them, if that was not your intention..... and I seriously hope you can get some help for your gambling addiction.. it can be very difficult. Tongue

I think it's kind of rude (at least for me), to think of the OP that he/she is addicted in gambling since that info was not even stated by the OP.

We're already with that point that we are hoping for his funds to be returned but if there are terms agreed upon registration, and site's support cannot do anything about it, then it will just be a learned lesson to all of us to be mindful of our actions since it is money we are talking about. Been on somehow alike situation before and I just came to a point that I need to forcefully accept that I made a mistake and I should not allow it to happen next time. Same thing if ever the platform would let this incident slide and compensate for it. We cannot blame still those who are taking this incident biased to the site alone. Mistakes are also from users to some instances.

Topic: I accidentally deposited to self-excluded stake.com account. - page 3. (Read 1083 times)