I accidentally deposited to self-excluded stake.com account. - page 5.

slapper

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Quote from: Spykel on January 30, 2023, 04:48:43 PM

Quote from: coin-investor on January 30, 2023, 04:23:09 PM

Like all the others I'll also advise you to ask for support about your issue because so far none of the members have experienced what you've experienced, update us so we'll also know if they will send the fund back or if you will have to wait for the self-exclusion to expire, I hope you did not self exclude yourself for a year.
This is a good topic it seldom happens but it really happens and this will become a reference for those who deposited then forgot they self-excluded themselves.

My account was self excluded for a year, 48 weeks left. Support told me that I have to wait for 48 weeks to be able to withdraw my funds. I guess I will wait

Thanks god that everything is solved, although it is quite tragic

On the positive side, that is awesome. I mean maybe at that time Ethereum's price will double, or even triple and you will have more money for better lol.

ryzaadit

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Quote from: robelneo on January 30, 2023, 04:15:44 PM

-snip-

As the support.

How the f*ck we cared about this one? it's the customer's fault not us. Most of the support will act based the "FAQ", no matter the reason you're make a mistake, don't know, want to use the money.

We just will respond the same word, wait until self-exclusion it's over!

Anyway.

It's funny to see a couple user in here responding about: Better to created a ticked, you need a waggering, explain them full detail so maybe they can help you. There is nothing to be discuss anymore.

The FAQ it's clear you cannot play & deposit during self-excluded & @OP already contact support then they respond to him cannot let him withdraw. So, wait until self-excluded it's over.

Emitdama

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Quote from: CryptoHeadlineNews on January 31, 2023, 09:14:00 AM

3 ETH is quite a huge sum of money to be left handing in the air. But I'm happy "Stake" has finally given you a countdown of 48 weeks to which you will eventually have access to your fund, which is a very nice move.

This was 48 weeks, not 48 hours. And 48 weeks is 11 months lol. I don't think someone will be happy to wait for that long but this can be a blessing of disguise because by the moment we got access to our accounts after 11 months, the 3 ETH will now be very valuable. So the op can just think that he was into long-term investing.

Quote from: CryptoHeadlineNews on January 31, 2023, 09:14:00 AM

I will love to advice that next time when you intend to deposit money into an account that seems to have been dormant for a long while, always try to at least deposit small amount of fund to see of it has restriction, and if not you deposit more, rather than depositing huge funds. Secondly, I will encourage people creating time to read casino terms and conditions before use

The better advice would be is to check his account first if it's still active and if the deposit address is still the same. When everything is clear then that would be the time for him to deposit. The second advice you gave there is nice however this doesn't apply to the OP because I am sure that he is already aware that his exclusion will last for 1 year and he already knows what exclusion is for. There is no exception about it.

Woodie

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Quote from: BenCodie on January 31, 2023, 08:27:24 AM

Quote from: Woodie on January 31, 2023, 07:57:34 AM

Sorry about this mate, but don't you think letting this money out of your account means the self exclusion feature hasn't done its job... Honestly I think it's best to just sit this one out and wait for cooling down period to run down. Besides, if Stake releases funds out of this account then someone else in the future will refer to this and say but you allowed this other person to have access to their funds but why are you denying me access to it.... Best not to have selective judgements at this point.

The self-exclusion feature is doing its job as long as the user isn't able to gamble. I do not agree that letting the user withdraw the amount would be in any way violating the self-exclusion. The platform can easily say "You are not allowed to gamble, please withdraw". My question is, why is the user allowed to deposit in the first place? Why not just limit all functionality completely?

Before we create a spiderweb out of this let's not forget the action taken here is voluntary by the user & not the doing of the casino, and before taking this action you are told/adviced to take out any funds out of the account as this wont be possible once the self exclusion is activated based on agreed terms and conditions! So gambling or not, the self exclusion has to be served unless stake themselves overrule against their T&Cs and I would be in support OP got their money to be used elsewhere IRL or something Roll Eyes

CryptoHeadlineNews

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Quote from: Spykel on January 30, 2023, 04:48:43 PM

Quote from: coin-investor on January 30, 2023, 04:23:09 PM

Like all the others I'll also advise you to ask for support about your issue because so far none of the members have experienced what you've experienced, update us so we'll also know if they will send the fund back or if you will have to wait for the self-exclusion to expire, I hope you did not self exclude yourself for a year.
This is a good topic it seldom happens but it really happens and this will become a reference for those who deposited then forgot they self-excluded themselves.

My account was self excluded for a year, 48 weeks left. Support told me that I have to wait for 48 weeks to be able to withdraw my funds. I guess I will wait

3 ETH is quite a huge sum of money to be left handing in the air. But I'm happy "Stake" has finally given you a countdown of 48 weeks to which you will eventually have access to your fund, which is a very nice move. I will love to advice that next time when you intend to deposit money into an account that seems to have been dormant for a long while, always try to at least deposit small amount of fund to see of it has restriction, and if not you deposit more, rather than depositing huge funds. Secondly, I will encourage people creating time to read casino terms and conditions before use

bettercrypto

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Quote from: Spykel on January 30, 2023, 01:54:43 PM

I accidentally deposited 3.067 ETH to my self-excluded stake.com account, and live support does not let me withdraw.

I really need to withdraw my funds, what can I do?

Ooopss, that is also quite a large amount of money when converted to fiat. How come you didn't mean it? What was on your mind the day it was transferred?

Then did stake.com support explain to you why they don't allow you to withdraw that? Maybe they want you to use what you deposited in the games they have, so did they say something that you must be able to wager this amount first?

BenCodie

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Quote from: Woodie on January 31, 2023, 07:57:34 AM

Sorry about this mate, but don't you think letting this money out of your account means the self exclusion feature hasn't done its job... Honestly I think it's best to just sit this one out and wait for cooling down period to run down. Besides, if Stake releases funds out of this account then someone else in the future will refer to this and say but you allowed this other person to have access to their funds but why are you denying me access to it.... Best not to have selective judgements at this point.

The self-exclusion feature is doing its job as long as the user isn't able to gamble. I do not agree that letting the user withdraw the amount would be in any way violating the self-exclusion. The platform can easily say "You are not allowed to gamble, please withdraw". My question is, why is the user allowed to deposit in the first place? Why not just limit all functionality completely?

CryptSafe

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Quote from: Woodie on January 31, 2023, 07:57:34 AM

Sorry about this mate, but don't you think letting this money out of your account means the self exclusion feature hasn't done its job... Honestly I think it's best to just sit this one out and wait for cooling down period to run down. Besides, if Stake releases funds out of this account then someone else in the future will refer to this and say but you allowed this other person to have access to their funds but why are you denying me access to it.... Best not to have selective judgements at this point.

Quote from: Broadanbig on January 31, 2023, 03:36:36 AM

Quote from: Spykel on January 30, 2023, 01:54:43 PM

I accidentally deposited 3.067 ETH to my self-excluded stake.com account, and live support does not let me withdraw.

I really need to withdraw my funds, what can I do?

It is your mistake though and you will have to take responsibility to that effect.

OH self yeah then there is this, who knows maybe this self exclusion has probably saved OPs funds from being lost to the house...consider this a hodling session

OP seems to have knowledge about the terms, conditions and policy of the casino so he should be ok with what he did even if it is in his self excluded account. Just as you have said, let us assume that the funds deposited there is likely for a reason so that op would not spend it. I have the believe that most times, something happens for a reason. Maybe that might be ops fate but however, we can not tell and what I can say is that you should see it as a means of hodling, who knows if that could get you more funds when the time elapses. So be patient and wait while you communicate with your casino customer service.

Woodie

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Sorry about this mate, but don't you think letting this money out of your account means the self exclusion feature hasn't done its job... Honestly I think it's best to just sit this one out and wait for cooling down period to run down. Besides, if Stake releases funds out of this account then someone else in the future will refer to this and say but you allowed this other person to have access to their funds but why are you denying me access to it.... Best not to have selective judgements at this point.

Quote from: Broadanbig on January 31, 2023, 03:36:36 AM

Quote from: Spykel on January 30, 2023, 01:54:43 PM

I accidentally deposited 3.067 ETH to my self-excluded stake.com account, and live support does not let me withdraw.

I really need to withdraw my funds, what can I do?

It is your mistake though and you will have to take responsibility to that effect.

OH yeah, self imposed mistake... there is this, who knows maybe this self exclusion has probably saved OPs funds from being lost to the house...consider this a hodling session

AicecreaME

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Quote from: Spykel on January 30, 2023, 01:54:43 PM

I accidentally deposited 3.067 ETH to my self-excluded stake.com account, and live support does not let me withdraw.

I really need to withdraw my funds, what can I do?

Foremost, you should read the terms of service of Stake. Doing this will help you determine what could be done based on their policies.

As far as I know, the moment you requested to be self-excluded, you shouldn't make any transactions in that particular account because it's no longer counted as active unless the period of self-exclusion has elapsed already. Depositing funds is one of the main things you shouldn't do because you won't be allowed to withdraw it. If that's the same instance for stake, then most probably you have to wait for your self-exclusion to be over before you could get your money back.

Since you already contacted their customer support representative, it seems that that's also their policy since they didn't let you withdraw. After all, if it's already stated into the agreement, you can hardly do anything about it. If you badly need that fund, I suggest looking for an alternative way to generate that again. It's still your responsibility to double check your account before making any kind of transactions in it, so we can't really put the blame on the casino.

Alone055

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Quote from: Spykel on January 30, 2023, 04:48:43 PM

Support told me that I have to wait for 48 weeks to be able to withdraw my funds.

Let's assume that Stake.com is an Ethereum staking website, and you've staked your ETH with them for a year to get some APY on top of your deposited ETH. Wink

The APY in this case is unknown, and it depends on the price difference of ETH from when you deposited them to when they are withdrawable, which can also be in minus but let's not hope for that.

BenCodie

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Quote from: jrrsparkles on January 31, 2023, 04:40:57 AM

Quote from: Spykel on January 30, 2023, 04:48:43 PM

My account was self excluded for a year, 48 weeks left. Support told me that I have to wait for 48 weeks to be able to withdraw my funds. I guess I will wait

You should wait cause there is no other possible solution, self exclusion is not really a way to avoid addiction but you did that still you managed to saved their address which is also wrong because its been mentioned multiple times don't even send the funds to address simply by copy pasting without verifying it at the time of initiation.

48 weeks, that is a lot of time and you have to keep a reminder about this atleast so you will not forgot about your money a year later.

Well as long as Stake hold true to their word, then you should have a very nice sum (in usd) after 48 weeks. You should definitely prepare to be KYC'd though because when the amount grows 5, 10, or 20 fold, you are going to be burdened about getting it out. You should ask them if you will need to take any actions when you withdraw it (like KYC) so you can get their word on paper that you should be able to freely withdraw it. I've seen too many threads about Stake, so I would take this kind of precaution. It is good that you created this thread for some precedent also.

jrrsparkles

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Quote from: Spykel on January 30, 2023, 04:48:43 PM

My account was self excluded for a year, 48 weeks left. Support told me that I have to wait for 48 weeks to be able to withdraw my funds. I guess I will wait

You should wait cause there is no other possible solution, self exclusion is not really a way to avoid addiction but you did that still you managed to saved their address which is also wrong because its been mentioned multiple times don't even send the funds to address simply by copy pasting without verifying it at the time of initiation.

48 weeks, that is a lot of time and you have to keep a reminder about this atleast so you will not forgot about your money a year later.

Plaguedeath

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Quote from: Kakmakr on January 31, 2023, 02:19:16 AM

Was the deposit meant to go to another account you created to bypass the self-exclusion then? No wonder support are hesitant to assist you, if this was the case. Roll Eyes

(Did you forget... or were you simply testing, if you could somehow play the system..and get a withdrawal before the 48 days expire?)

I got your point, yeah it's really not make sense to think how he's able to get his old Stake account address if he's not open the site? let's saying he's not creating another account in Stake, there's a chance he create an account in other casino to gamble. Roll Eyes

Actually it's good to see the @OP was make a mistake and may likely it's all of his spare money to gamble, so after this mistake he can't gamble and he need to learn from this lesson to stop gambling until he's fully recovered.

Broadanbig

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Quote from: Spykel on January 30, 2023, 01:54:43 PM

I accidentally deposited 3.067 ETH to my self-excluded stake.com account, and live support does not let me withdraw.

I really need to withdraw my funds, what can I do?

It is your mistake though and you will have to take responsibility to that effect. Since it is a self exclusion account, I believe you will still get your funds back after the stipulated time interval has elapsed. If it were to be an unknown account this funds were mistakenly transferred to, would you be here asking for help? Your funds are still safe mate all you have to do is write to the customer service informing them of what happened and wait for their directives so as to get back your funds. If it be that you will have to wait then you will need to be patient with them after all you did the transfer yourself knowing fully well that the account is a self excluded account so therefore should not have received such funds at that particular time interval of exclusion.
So in all, my advise is that you follow the instructions of the customer service and wait for your funds if they replied your mail so you could get your funds back.

Oshosondy

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Quote from: Wiwo on January 30, 2023, 04:30:31 PM

I don't think that will work as it is clearly stated on stake terms of service that deposit into such an account is prohibited and unrecoverable, so best ops just move on I don't waste more efforts on that since he self excluded himself from the casino. Unless there is an expiration for the self-exclusion if not the ethereum deposited is gone bro nothing support may do about that.

Why would it be not recoverable? Self exclusion is not closing or deregistering of account. Self-exclusion would have an end date and the depositor should be able to see his money unless Stake only wants to scam. I will advice him to continue to send them emails for support and also make use of this forum Stake ann thread, he should get his money back, probably after self exclusion is over.

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Quote from: Spykel on January 30, 2023, 01:54:43 PM

I accidentally deposited 3.067 ETH to my self-excluded stake.com account, and live support does not let me withdraw.

I really need to withdraw my funds, what can I do?

You have deposited the fund on stake and now you need the fund. What would happen if you lost the fund? Now consider it as a loss and withdraw the fund when self-exclusion ends. I do not think there might have any other solution you might have within the self-exclusion period.

Yaunfitda

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Unfortunately, it's clear in their ToS

Quote

You are not permitted to leave any balance in your account during a self-exclusion time period. You will not be able to access your account to withdraw any funds during your requested self-exclusion.

https://stake.com/policies/self-exclusion

Anyhow, you might want to talk to them directly, live support is your best option.

But don't get to excited that you will get your money back, it's not a guarantee.

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Quote from: Spykel on January 30, 2023, 04:48:43 PM

Quote from: coin-investor on January 30, 2023, 04:23:09 PM

Like all the others I'll also advise you to ask for support about your issue because so far none of the members have experienced what you've experienced, update us so we'll also know if they will send the fund back or if you will have to wait for the self-exclusion to expire, I hope you did not self exclude yourself for a year.
This is a good topic it seldom happens but it really happens and this will become a reference for those who deposited then forgot they self-excluded themselves.

My account was self excluded for a year, 48 weeks left. Support told me that I have to wait for 48 weeks to be able to withdraw my funds. I guess I will wait

Great news! You can still have your funds when the self-exclusion expires, they're not lost. Additionally, you now have a year to try to get rid of your gambling addiction! Let's just hope you won't get addicted again, once the funds get unblocked. 3ETH sounds like a lot of money. Grin

LoyceMobile

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Quote from: Spykel on January 30, 2023, 04:48:43 PM

My account was self excluded for a year, 48 weeks left. Support told me that I have to wait for 48 weeks to be able to withdraw my funds. I guess I will wait

Think it it this way: you now have 48 weeks to get rid of your gambling addiction, and there's some money waiting for you when you're done.

Topic: I accidentally deposited to self-excluded stake.com account. - page 5. (Read 1083 times)