Topic: Impossible KYC Requirements - Stake.com - Withholding $6000 USD - page 10. (Read 2006 times)

snip   This is often done to prevent money laundering, so let’s see what stake team does next.

I see you have posted in the stake thread here https://bitcointalksearch.org/topic/stakecom-the-leading-crypto-casino-drake-ufc-everton-alfa-romeo-f1-team-2072589. I think that will be the right place to draw more attention to the challenges that you have narrated here. I checked stunna is not signed in after June 7th, maybe you can drop pm for him and be patient. Someone could take it up for you there .

Based on the story in my observation, they are not doing well to accommodate you in passing your kyc to them. The only passport and Driver's license that you have when you sent the photo are very valid compared to the bills that you submitted to them.
That's a bit annoying and worrying if there is a large balance on their casino platform. It seems like they didn't want to allow money to be withdrawn from their platform. But when you make a deposit, it's okay with them. I have a feeling that what I see is not good.

OP i will not be saying this because am a user of stake or because am one of their participants, but if you can take a look closely to the conditions attached, you will discover that they have provided you with two alternative options to use in other to evade this experience for them to be able to process your transaction, anwer either of the two questions asked through the chat response appearing on your dashboard or complete the registration requirements for KYC, this is very simple to achieve if you can give the required information and then they take it up to do your own request and get it approved.

Doesn't look good, to be honest! The driver's license and passport should be more than enough. In majority of the countries, a passport is considered the highest level of verification because it usually requires police verification before you can become eligible to get a passport.
-cut-

We all know those horror stories about crypto casinos going back and forth and finding ridiculous excuses to block withdrawals and accounts.
Unfortunately this is the ugly side of the gambling industry and we the players have to find a way around.
Leaving big amounts of crypto in a gambling account is a big mistake, if you ask me.
My question is how the hell did you accumulate 6000 USD in your account? Was it via one big win, or you just kept wining multiple times without withdrawing? I'm pretty sure that Stake wouldn't create any problems with a 60USD withdrawal. Why didn't you withdraw your winnings at smaller amounts instead of accumulating a big amount in your account?

This is very annoying that stake of all casino has withheld for funds all in the name of KYC. I don't expect this from them because the are bigger than 6kusd. You have shown proof of all documents required from you and why are they coming up with physical electricity bills. The passport that you presented to the is enough to verification why are they making you to pass all these stress in vain. I hope it is not what I think,ask them the reason why they are putting you through all these KYC stress just for you to have access to your own funds that you deposited on your own.

OP i will not be saying this because am a user of stake or because am one of their participants, but if you can take a look closely to the conditions attached, you will discover that they have provided you with two alternative options to use in other to evade this experience for them to be able to process your transaction, anwer either of the two questions asked through the chat response appearing on your dashboard or complete the registration requirements for KYC, this is very simple to achieve if you can give the required information and then they take it up to do your own request and get it approved.

What are you even talking about man? 2 questions? What does that even mean?

OP provided PLENTY of documents (according to him) and they still require the next one, and the next one, and the next one.
Obviously you didn't even read what OP wrote. He sent the required information several times and they always came up with something new.

You stake campaign members really are all the same, many replies without anything to say. Looking at your post history I can see you do that a lot. Well, it's all about the campaign money I guess. 

Hello,

I have been holding off on posting this as it's likely, if there were a chance I would get paid. It's not happening after i go public but after 3+ months of jumping through never-ending KYC hoops its obvious to me that Stake.com have decided not to pay me under the guise of KYC and i want to warn people out there that if you play there, even if you are verfied to keep your balance low. Limit your exposure. Or just play somewhere else.

I am a Thai national currently travelling abroad on a working holiday which i assume is what initially triggered the Level 3 / 4 kyc request.
Thats ok, the account is legit, made in thailand. Thailand is my primary residence and i still reside at the premesis that is on my drivers license. All good right? I will just provide them with the information.

I was already level 1/2 verified but they asked for and i sent them.

Drivers License Back and front
Me holding drivers license
Passport back and front
Me holding passport.

Now the fun begins. Level 3 verification.

I send in
Me - official thai housing document. Stamped by thai government. Showing i live at this address. not approved.
Stake - They ask for a bill.
Me - Send in Gas bill
Stake - ask for a bill and proof of payment
Me - Send in Gas bill and bank statement showing the transfer
Stake - Ask for a bill less than a month old
Me - I wait a month for a new bill to come in and send this along with another bank statement showing payment.
Stake - Not accepted. Ask again for a bill less than a month old
Me - Starting to get worried.... Go back and forth many times with chat. They cant (or wont) tell me whats wrong
Me - Send in a different bill. physical electricity bill and physical proof of payment (this is written in thai)
Stake - Not accepted. They dont tell me why but i assume its because its in thai.
Me - I transfer my electricity account to an online account so i can give them new bills and payments in english
Me - Send in a new digital bill and digital proof of payment in english ( It even has a QR code on it )
Stake -

Now they are asking for THREE months of phsycial bills and physical payment receipts, not digital, Signitures? ( signitures on what and from who??? ) and also stamp Stamp from who ?

My problem is, in 2023 who gets physical proof of payment? But luckily in thailand, i can get phsyical receipts if i change my online account back to physical. I could collate the physical bills and receipts over the next three months however my bills and receipts will be in thai, the electricity company will not give you a phsycial receipt or bill in english and stake wont accept thai. Ive offered to pay for translation. Not accepted. I offered to meet someone in a thailand office and they said this. Which is ironic.



During all this they have also reset my level 2 verification and asked for a photo of my holding papers four seperate times. Which i have also supplied every time and i am now level 2 verified again.

I have never withdrawn from my account, I was not bonus whoring and i was not hitting bad lines.

Am i being unreasonable here? To be clear, they will not let me withdraw my money out. Maybe i deserve to lose 6k USD on a legitimate account because i vpned while working overseas? Can someone with a clearer head here suggest what my next steps should be.

I cant imagine how level 4 proof of payment is going to go when i show them wages from overseas ( which i sent back to thailand every week ) Which i can show proof for as well.

I have pm'd stunna a couple of weeks ago and to be fair, i see he hasnt logged into the board since i pm'd him. Maybe he can help and if he does, I will be equally embarrassed and grateful.

Frat Version :- Stake.com is withholding 6000 USD from me. Hiding behind impossible KYC requirements for internationals.

Probably using VPN. One of my friends has the same problem as you (OP), but with a different gambling site (https://www.pnxbet.io/). He is from the Philippines but is currently traveling abroad, such as Singapore which is not allowed on PNXBet. They asked for the same thing which Stake asked you, which is the KYC requirements in order to be able to withdraw funds from the site. It's difficult, but it is the only way to withdraw the funds. (That might be in TOS of Stake that we didn't read).

And after providing the KYC requirement by my friend, they immediately sent the funds to my friend.

Just give the Stake what they want and Stake give what you want.

OP i will not be saying this because am a user of stake or because am one of their participants, but if you can take a look closely to the conditions attached, you will discover that they have provided you with two alternative options to use in other to evade this experience for them to be able to process your transaction, anwer either of the two questions asked through the chat response appearing on your dashboard or complete the registration requirements for KYC, this is very simple to achieve if you can give the required information and then they take it up to do your own request and get it approved.

Snipped

Probably using VPN. One of my friends has the same problem as you (OP), but with a different gambling site (https://www.pnxbet.io/). He is from the Philippines but is currently traveling abroad, such as Singapore which is not allowed on PNXBet. They asked for the same thing which Stake asked you, which is the KYC requirements in order to be able to withdraw funds from the site. It's difficult, but it is the only way to withdraw the funds. (That might be in TOS of Stake that we didn't read).

And after providing the KYC requirement by my friend, they immediately sent the funds to my friend.

Just give the Stake what they want and Stake give what you want.

Me - Send in a different bill. physical electricity bill and physical proof of payment (this is written in thai)
Stake - Not accepted. They dont tell me why but i assume its because its in thai.

Your proof of address document must meet the following requirements:

• Please upload an original photo or a PDF file of the documents, screenshots will not be accepted
• All documents must be issued within the last 6 months and need to be in Latin international format
• Shows your full name and address
• Shows the name of issuing entity and date of issue
• The whole sheet of paper is visible in the photo