Topic: Impossible KYC Requirements - Stake.com - Withholding $6000 USD - page 10. (Read 1471 times)

        -  At this point, Stakes can break down and take a lot of damage if they don't pay attention to it. It's like stakes support is making an alibi for not approving the complainant's account. And it's very annoying that you give the necessary requirements and then after giving them something new will be asked of you.

It's good that you try to go to their official thread section, maybe you can be properly taken care of there regarding your concern OP. Then it looks like the balance of your total assets, if I'm not mistaken, is around 6000$, right?

I think your VPN usage has triggered their "red flag" matrix and this is complicating the issue with your KYC verification. They will look much deeper now, than with other people doing the same level 3 and 4 verification.

It is strange that a large casino like Stake are so strict on a small withdrawal of $6000 ...but I think the language thing might also delay the process. (They might not have someone that can read Taiwanese or they outsource this to an external business)

We should also listen to stake.com's side of the accusation. They are one of the largest casinos and sportsbooks in the cryptospace that also sponsors famous MMA fighters. Why would they hurt their own reputation only for $6000?

What is head scratching here is they are asking for physical receipts of bill payments. Similar to
Willowbitcoin's argument, only very few people do this in 2023.

@Willowbitcoin. It might be better to ask someone from Stake's security department to check into your problem. The people you sometimes speak with in live support are agents working for a call center.

It is a sad thing to see stake.com joining the KYC-weaponizers’ club. If everything happened just like you described them, then stake.com should back off and pay your money. If they have anything to say against you, they should say it here so we all will know why you ain’t getting paid. Otherwise this is not looking good for stake.com. I recommended this casino to many users in the past and I want to do it again in the future. Fix this stake.com!

Based on the story in my observation, they are not doing well to accommodate you in passing your kyc to them. The only passport and Driver's license that you have when you sent the photo are very valid compared to the bills that you submitted to them.
That's a bit annoying and worrying if there is a large balance on their casino platform. It seems like they didn't want to allow money to be withdrawn from their platform. But when you make a deposit, it's okay with them. I have a feeling that what I see is not good.

Doesn't look good, to be honest! The driver's license and passport should be more than enough. In majority of the countries, a passport is considered the highest level of verification because it usually requires police verification before you can become eligible to get a passport. At least that's the case in my country. Also, your background is checked to find out if you ever had any criminal cases against you or not. So Stake should have paid you on that verification. Also it's just 6k, not a million so I really do not get the bill thing they are seeking from you.

If you have all documented proof, open a thread here,

https://bitcointalk.org/index.php?board=83.0

Let someone from Stake admin team reply to you.

The bill thing seems like a bad joke or that they are trying to pull your leg. Why the hell do they need more than one physical bill in 2023 when they already have the other documents? On top of that they want them in English.I don't have physical bills, for example, if I had to provide them I would have to print the fucking pdf, so I'd better send it to them and let them print it.

We'll have to see what they say about this case, but I also think this has set off alarm bells:

Hello,

I have been holding off on posting this as it's likely, if there were a chance I would get paid. It's not happening after i go public but after 3+ months of jumping through never-ending KYC hoops its obvious to me that Stake.com have decided not to pay me under the guise of KYC and i want to warn people out there that if you play there, even if you are verfied to keep your balance low. Limit your exposure. Or just play somewhere else.

I am a Thai national currently travelling abroad on a working holiday which i assume is what initially triggered the Level 3 / 4 kyc request.
Thats ok, the account is legit, made in thailand. Thailand is my primary residence and i still reside at the premesis that is on my drivers license. All good right? I will just provide them with the information.

I was already level 1/2 verified but they asked for and i sent them.

Drivers License Back and front
Me holding drivers license
Passport back and front
Me holding passport.

Now the fun begins. Level 3 verification.

I send in
Me - official thai housing document. Stamped by thai government. Showing i live at this address. not approved.
Stake - They ask for a bill.
Me - Send in Gas bill
Stake - ask for a bill and proof of payment
Me - Send in Gas bill and bank statement showing the transfer
Stake - Ask for a bill less than a month old
Me - I wait a month for a new bill to come in and send this along with another bank statement showing payment.
Stake - Not accepted. Ask again for a bill less than a month old
Me - Starting to get worried.... Go back and forth many times with chat. They cant (or wont) tell me whats wrong
Me - Send in a different bill. physical electricity bill and physical proof of payment (this is written in thai)
Stake - Not accepted. They dont tell me why but i assume its because its in thai.
Me - I transfer my electricity account to an online account so i can give them new bills and payments in english
Me - Send in a new digital bill and digital proof of payment in english ( It even has a QR code on it )
Stake -

Now they are asking for THREE months of phsycial bills and physical payment receipts, not digital, Signitures? ( signitures on what and from who??? ) and also stamp Stamp from who ?

My problem is, in 2023 who gets physical proof of payment? But luckily in thailand, i can get phsyical receipts if i change my online account back to physical. I could collate the physical bills and receipts over the next three months however my bills and receipts will be in thai, the electricity company will not give you a phsycial receipt or bill in english and stake wont accept thai. Ive offered to pay for translation. Not accepted. I offered to meet someone in a thailand office and they said this. Which is ironic.



During all this they have also reset my level 2 verification and asked for a photo of my holding papers four seperate times. Which i have also supplied every time and i am now level 2 verified again.

I have never withdrawn from my account, I was not bonus whoring and i was not hitting bad lines.

Am i being unreasonable here? To be clear, they will not let me withdraw my money out. Maybe i deserve to lose 6k USD on a legitimate account because i vpned while working overseas? Can someone with a clearer head here suggest what my next steps should be.

I cant imagine how level 4 proof of payment is going to go when i show them wages from overseas ( which i sent back to thailand every week ) Which i can show proof for as well.

I have pm'd stunna a couple of weeks ago and to be fair, i see he hasnt logged into the board since i pm'd him. Maybe he can help and if he does, I will be equally embarrassed and grateful.

Frat Version :- Stake.com is withholding 6000 USD from me. Hiding behind impossible KYC requirements for internationals.