With the information you supplied it's enough to get your KYC verification done on stake, what I think maybe the problem is in the format you are uploading your documents and I recommend you to read through the article prescribed by the support response and follow every format steps outline there.
I am sure with the right application and procedure the documents at your disposal should get your account verified, stake used to have the most friendly KYC process and users can withdraw multiple times and amounts without being asked to verify their accounts.
Topic: Impossible KYC Requirements - Stake.com - Withholding $6000 USD - page 9. (Read 1471 times)
This is very annoying that stake of all casino has withheld for funds all in the name of KYC. I don't expect this from them because the are bigger than 6kusd. You have shown proof of all documents required from you and why are they coming up with physical electricity bills. The passport that you presented to the is enough to verification why are they making you to pass all these stress in vain. I hope it is not what I think,ask them the reason why they are putting you through all these KYC stress just for you to have access to your own funds that you deposited on your own.
OP i will not be saying this because am a user of stake or because am one of their participants, but if you can take a look closely to the conditions attached, you will discover that they have provided you with two alternative options to use in other to evade this experience for them to be able to process your transaction, anwer either of the two questions asked through the chat response appearing on your dashboard or complete the registration requirements for KYC, this is very simple to achieve if you can give the required information and then they take it up to do your own request and get it approved.
Just a quick question, did you even bother reading what the OP wrote? Seriously, how can you say that it's "very easy to achieve" when you clearly have no idea what he's talking about? And what two questions are you even talking about?
Don't get me wrong, I'm not saying the OP is right or wrong in this particular case. We don't have all the information, and it would be best to hear both sides of the story, including the casino's perspective. But what really ticks me off is your lazy and generic response, as if you didn't even bother to read what the OP provided to Stake for his KYC verification. Show some damn consideration, will you? Don't just spew out useless posts to meet some weekly quota.
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OP i will not be saying this because am a user of stake or because am one of their participants, but if you can take a look closely to the conditions attached, you will discover that they have provided you with two alternative options to use in other to evade this experience for them to be able to process your transaction, anwer either of the two questions asked through the chat response appearing on your dashboard or complete the registration requirements for KYC, this is very simple to achieve if you can give the required information and then they take it up to do your own request and get it approved.
What are you even talking about man? 2 questions? What does that even mean?
OP provided PLENTY of documents (according to him) and they still require the next one, and the next one, and the next one.
Obviously you didn't even read what OP wrote. He sent the required information several times and they always came up with something new.
You stake campaign members really are all the same, many replies without anything to say. Looking at your post history I can see you do that a lot. Well, it's all about the campaign money I guess.
That happens alot. The protectors do come to their defense without even knowing anything about the case. Stake is normally a fair book but there have been a few cases that have been questionable and this one is wrong.
Hello,
I have been holding off on posting this as it's likely, if there were a chance I would get paid. It's not happening after i go public but after 3+ months of jumping through never-ending KYC hoops its obvious to me that Stake.com have decided not to pay me under the guise of KYC and i want to warn people out there that if you play there, even if you are verfied to keep your balance low. Limit your exposure. Or just play somewhere else.
I am a Thai national currently travelling abroad on a working holiday which i assume is what initially triggered the Level 3 / 4 kyc request.
Thats ok, the account is legit, made in thailand. Thailand is my primary residence and i still reside at the premesis that is on my drivers license. All good right? I will just provide them with the information.
I was already level 1/2 verified but they asked for and i sent them.
Drivers License Back and front
Me holding drivers license
Passport back and front
Me holding passport.
Now the fun begins. Level 3 verification.
I send in
Me - official thai housing document. Stamped by thai government. Showing i live at this address. not approved.
Stake - They ask for a bill.
Me - Send in Gas bill
Stake - ask for a bill and proof of payment
Me - Send in Gas bill and bank statement showing the transfer
Stake - Ask for a bill less than a month old
Me - I wait a month for a new bill to come in and send this along with another bank statement showing payment.
Stake - Not accepted. Ask again for a bill less than a month old
Me - Starting to get worried.... Go back and forth many times with chat. They cant (or wont) tell me whats wrong
Me - Send in a different bill. physical electricity bill and physical proof of payment (this is written in thai)
Stake - Not accepted. They dont tell me why but i assume its because its in thai.
Me - I transfer my electricity account to an online account so i can give them new bills and payments in english
Me - Send in a new digital bill and digital proof of payment in english ( It even has a QR code on it )
Stake -
Now they are asking for THREE months of phsycial bills and physical payment receipts, not digital, Signitures?
( signitures on what and from who??? ) and also stamp Stamp from who ?
My problem is, in 2023 who gets physical proof of payment? But luckily in thailand, i can get phsyical receipts if i change my online account back to physical. I could collate the physical bills and receipts over the next three months however my bills and receipts will be in thai, the electricity company will not give you a phsycial receipt or bill in english and stake wont accept thai. Ive offered to pay for translation. Not accepted. I offered to meet someone in a thailand office and they said this. Which is ironic.
During all this they have also reset my level 2 verification and asked for a photo of my holding papers four seperate times. Which i have also supplied every time and i am now level 2 verified again.
I have never withdrawn from my account, I was not bonus whoring and i was not hitting bad lines.
Am i being unreasonable here? To be clear, they will not let me withdraw my money out. Maybe i deserve to lose 6k USD on a legitimate account because i vpned while working overseas? Can someone with a clearer head here suggest what my next steps should be.
I cant imagine how level 4 proof of payment is going to go when i show them wages from overseas ( which i sent back to thailand every week ) Which i can show proof for as well.
I have pm'd stunna a couple of weeks ago and to be fair, i see he hasnt logged into the board since i pm'd him. Maybe he can help and if he does, I will be equally embarrassed and grateful.
Frat Version :- Stake.com is withholding 6000 USD from me. Hiding behind impossible KYC requirements for internationals.
I have been holding off on posting this as it's likely, if there were a chance I would get paid. It's not happening after i go public but after 3+ months of jumping through never-ending KYC hoops its obvious to me that Stake.com have decided not to pay me under the guise of KYC and i want to warn people out there that if you play there, even if you are verfied to keep your balance low. Limit your exposure. Or just play somewhere else.
I am a Thai national currently travelling abroad on a working holiday which i assume is what initially triggered the Level 3 / 4 kyc request.
Thats ok, the account is legit, made in thailand. Thailand is my primary residence and i still reside at the premesis that is on my drivers license. All good right? I will just provide them with the information.
I was already level 1/2 verified but they asked for and i sent them.
Drivers License Back and front
Me holding drivers license
Passport back and front
Me holding passport.
Now the fun begins. Level 3 verification.
I send in
Me - official thai housing document. Stamped by thai government. Showing i live at this address. not approved.
Stake - They ask for a bill.
Me - Send in Gas bill
Stake - ask for a bill and proof of payment
Me - Send in Gas bill and bank statement showing the transfer
Stake - Ask for a bill less than a month old
Me - I wait a month for a new bill to come in and send this along with another bank statement showing payment.
Stake - Not accepted. Ask again for a bill less than a month old
Me - Starting to get worried.... Go back and forth many times with chat. They cant (or wont) tell me whats wrong
Me - Send in a different bill. physical electricity bill and physical proof of payment (this is written in thai)
Stake - Not accepted. They dont tell me why but i assume its because its in thai.
Me - I transfer my electricity account to an online account so i can give them new bills and payments in english
Me - Send in a new digital bill and digital proof of payment in english ( It even has a QR code on it )
Stake -
Now they are asking for THREE months of phsycial bills and physical payment receipts, not digital, Signitures?
( signitures on what and from who??? ) and also stamp Stamp from who ?My problem is, in 2023 who gets physical proof of payment? But luckily in thailand, i can get phsyical receipts if i change my online account back to physical. I could collate the physical bills and receipts over the next three months however my bills and receipts will be in thai, the electricity company will not give you a phsycial receipt or bill in english and stake wont accept thai. Ive offered to pay for translation. Not accepted. I offered to meet someone in a thailand office and they said this. Which is ironic.
During all this they have also reset my level 2 verification and asked for a photo of my holding papers four seperate times. Which i have also supplied every time and i am now level 2 verified again.
I have never withdrawn from my account, I was not bonus whoring and i was not hitting bad lines.
Am i being unreasonable here? To be clear, they will not let me withdraw my money out. Maybe i deserve to lose 6k USD on a legitimate account because i vpned while working overseas? Can someone with a clearer head here suggest what my next steps should be.
I cant imagine how level 4 proof of payment is going to go when i show them wages from overseas ( which i sent back to thailand every week ) Which i can show proof for as well.
I have pm'd stunna a couple of weeks ago and to be fair, i see he hasnt logged into the board since i pm'd him. Maybe he can help and if he does, I will be equally embarrassed and grateful.
Frat Version :- Stake.com is withholding 6000 USD from me. Hiding behind impossible KYC requirements for internationals.
This is awful. Next they'll want you to draw blood. People have to stop protecting the large books by saying that wouldn't cheat someone for $6,000. If you aren't paid it's thievery.
Actually I didn't think that your problem would be this complicated but are there any triggers that are more pressing to have to send level 3 KYC like you said using a VPN?
And I also want to ask if you are originally from Thailand because looking at your post history, you are not from Thailand.
And I also want to ask if you are originally from Thailand because looking at your post history, you are not from Thailand.
Probably using VPN. One of my friends has the same problem as you (OP), but with a different gambling site (https://www.pnxbet.io/). He is from the Philippines but is currently traveling abroad, such as Singapore which is not allowed on PNXBet. They asked for the same thing which Stake asked you, which is the KYC requirements in order to be able to withdraw funds from the site. It's difficult, but it is the only way to withdraw the funds. (That might be in TOS of Stake that we didn't read).
And after providing the KYC requirement by my friend, they immediately sent the funds to my friend.
Just give the Stake what they want and Stake give what you want.
@OP is already lvl 2 verified and @OP already gave them the documents they need but stake don't accept them because they are written in Thai, probably they don't understand and can't verify the validity of the document. @OP even send the digital version (in English probably) but they also don't accept them. It looks like, with the condition given to @OP, the fund in his account is good as lost.
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OP i will not be saying this because am a user of stake or because am one of their participants, but if you can take a look closely to the conditions attached, you will discover that they have provided you with two alternative options to use in other to evade this experience for them to be able to process your transaction, anwer either of the two questions asked through the chat response appearing on your dashboard or complete the registration requirements for KYC, this is very simple to achieve if you can give the required information and then they take it up to do your own request and get it approved.
What are you even talking about man? 2 questions? What does that even mean?
OP provided PLENTY of documents (according to him) and they still require the next one, and the next one, and the next one.
Obviously you didn't even read what OP wrote. He sent the required information several times and they always came up with something new.
You stake campaign members really are all the same, many replies without anything to say. Looking at your post history I can see you do that a lot. Well, it's all about the campaign money I guess.
Snipped
OP i will not be saying this because am a user of stake or because am one of their participants, but if you can take a look closely to the conditions attached, you will discover that they have provided you with two alternative options to use in other to evade this experience for them to be able to process your transaction, anwer either of the two questions asked through the chat response appearing on your dashboard or complete the registration requirements for KYC, this is very simple to achieve if you can give the required information and then they take it up to do your own request and get it approved.
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Activity: 2758
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Leading Crypto Sports Betting & Casino Platform
Actually I didn't think that your problem would be this complicated but are there any triggers that are more pressing to have to send level 3 KYC like you said using a VPN?
And I also want to ask if you are originally from Thailand because looking at your post history, you are not from Thailand.
And I also want to ask if you are originally from Thailand because looking at your post history, you are not from Thailand.
Probably using VPN. One of my friends has the same problem as you (OP), but with a different gambling site (https://www.pnxbet.io/). He is from the Philippines but is currently traveling abroad, such as Singapore which is not allowed on PNXBet. They asked for the same thing which Stake asked you, which is the KYC requirements in order to be able to withdraw funds from the site. It's difficult, but it is the only way to withdraw the funds. (That might be in TOS of Stake that we didn't read).
And after providing the KYC requirement by my friend, they immediately sent the funds to my friend.
Just give the Stake what they want and Stake give what you want.
This true. OP probably making this hard because of his situation but a normal user will definitely don’t have problem completing those documents since we have bills regularly if we really live on that specified address.
To be honest, His case is really frustrating since Stake keeps requiring him a higher of level KYC after he finish the current level which is unusual for a normal casino player to experience. Most of the time, Casino will only require this kind of harsh requirements if they find OP is doing some shady stuff. Worst part on this case is Stake still freeze his account after finishing all the KYC verification since they already have the decision on OP case before he finish the KYC.
@OP will you care to post what’s the reason behind this KYC instead of posting a one-sided narration about Stake strict requirements? What is the reason for all this mess?
Me - Send in a different bill. physical electricity bill and physical proof of payment (this is written in thai)
Stake - Not accepted. They dont tell me why but i assume its because its in thai.
Stake has worried KYC system. A small number of crypto casinos have such unusual and strict KYC policy. Have you checked the requirements of address verification at Stake?Stake - Not accepted. They dont tell me why but i assume its because its in thai.
Quote
Your proof of address document must meet the following requirements:
- Please upload an original photo or a PDF file of the documents, screenshots will not be accepted
- All documents must be issued within the last 6 months and need to be in Latin international format
- Shows your full name and address
- Shows the name of issuing entity and date of issue
- The whole sheet of paper is visible in the photo
The documents need to be in 'Latin international format'. Check this article to know about the supported documents: Acceptable documents for proof of address
BTW, you can send a message to 'MICRO'. He is a part of Stake casino team and visited the forum on the 22nd June for the last time.
Actually I didn't think that your problem would be this complicated but are there any triggers that are more pressing to have to send level 3 KYC like you said using a VPN?
And I also want to ask if you are originally from Thailand because looking at your post history, you are not from Thailand.
And I also want to ask if you are originally from Thailand because looking at your post history, you are not from Thailand.
Probably using VPN. One of my friends has the same problem as you (OP), but with a different gambling site (https://www.pnxbet.io/). He is from the Philippines but is currently traveling abroad, such as Singapore which is not allowed on PNXBet. They asked for the same thing which Stake asked you, which is the KYC requirements in order to be able to withdraw funds from the site. It's difficult, but it is the only way to withdraw the funds. (That might be in TOS of Stake that we didn't read).
And after providing the KYC requirement by my friend, they immediately sent the funds to my friend.
Just give the Stake what they want and Stake give what you want.
Actually I didn't think that your problem would be this complicated but are there any triggers that are more pressing to have to send level 3 KYC like you said using a VPN?
And I also want to ask if you are originally from Thailand because looking at your post history, you are not from Thailand.
And I also want to ask if you are originally from Thailand because looking at your post history, you are not from Thailand.
If i understand right, the problem of 3 months is that the OP waited 3 times for a month each and every time sent a old bill. So they asked KYC from the beginning. I don`t know is it possible to get new bill that is less than 1 month old, but 3 times the OP didn`t do the Stake asked.
PS. I`ve got KYC with video verification several months ago. It was long and had strange questions as for me. And about a year ago i need another KYC and they asked bill, but i don`t remember how old it was. Everything was ok first time.
PS. I`ve got KYC with video verification several months ago. It was long and had strange questions as for me. And about a year ago i need another KYC and they asked bill, but i don`t remember how old it was. Everything was ok first time.
To be honest, this situation doesn't look good. Without diving into the specific case or what they suspect about your account, these KYC requirements seem ridiculous in 2023. I'm worried that if I were in a similar situation, I wouldn't be able to prove my place of residence either. All my utility bills are digital, and I handle all payments online. I don't have any physical copies of the bills (except when I print them myself), no tangible proof of payment, no signatures, or stamps... Basically, I'd be screwed if I had to provide that kind of proof.
I'm eager to see how Stake will respond to this as well.
I'm eager to see how Stake will respond to this as well.
legendary
Activity: 2226
Merit: 1049
Leading Crypto Sports Betting & Casino Platform
They must pay the accommodation and transportation for you if they demand physical identity.
I just don't understand why they're demand physical identity when their project is serve for online, I would say it's better for them to have a video call with you during your worktime, if they're really don't trust your digital bill proof.
After all you can't beat the casino because they reserve the right to ask any KYC as they want.
You are making a mistake about the physical identity stuff, op said he was asked to send a physical bill instead of a digital version, not actually physical identity verification, if it was about physical identification, op already asked if they have an office in Thailand, which stake customer service said they can't disclose such information to him.I just don't understand why they're demand physical identity when their project is serve for online, I would say it's better for them to have a video call with you during your worktime, if they're really don't trust your digital bill proof.
After all you can't beat the casino because they reserve the right to ask any KYC as they want.
I think the argument is that, op can only access a physical bill in Thai language, but stake is asking him to submit a physical bill that is written in English, signed and stamped.
This issue arose from op using a VPN to access his stake account when he was overseas, if the entire story is as op has narrated it, I will personally implore stake to please temper justice with mercy, $6k is not very much money to warrant putting one under such pressure, they should please consider and accept the document op has provided for this level 3/4 verification and let this issue slide in peace.
They must pay the accommodation and transportation for you if they demand physical identity.
I just don't understand why they're demand physical identity when their project is serve for online, I would say it's better for them to have a video call with you during your worktime, if they're really don't trust your digital bill proof.
After all you can't beat the casino because they reserve the right to ask any KYC as they want.
I just don't understand why they're demand physical identity when their project is serve for online, I would say it's better for them to have a video call with you during your worktime, if they're really don't trust your digital bill proof.
After all you can't beat the casino because they reserve the right to ask any KYC as they want.
I'm pretty sure that Stake wouldn't create any problems with a 60USD withdrawal. Why didn't you withdraw your winnings at smaller amounts instead of accumulating a big amount in your account?
I believe it has nothing to do with the amount of his withdrawal. $6000USD is not that big and there are some users in this forum that I know who withdraw bigger amount than him without any issue in Stake. The user I'm referring to is not even a verified user, but he could withdraw thousands of dollar easily. The main question here should be, what is the main reason for Stake to ask him to do level 3/4 verification while he is level 2 verified already. I would prefer to wait for an official answer from Stake, so it can be a lesson to learn for other players.
$6k is actually a small value for Stake as they are a big casino it would not be possible to steal it from a user for any reason, I am sure your problem can be resolved in their ANN thread as it looks like you have also PMed Stunna as well made this post in a new thread here's a post on the Stake thread, I hope your problem can be resolved well because the problem of $ 6k is too little to damage the big name Stake on this forum because they are a trusted casino.
I will continue to monitor the progress of this case, my advice is that you need to be a little patient in this matter until the Stake team really provides a solution to your problem without having to ask for KYC which is so complicated as billing in English that you can't do it. I hope Stunna replies to your PM soon and make sure to post as often as possible on the ANN Stake thread.
I will continue to monitor the progress of this case, my advice is that you need to be a little patient in this matter until the Stake team really provides a solution to your problem without having to ask for KYC which is so complicated as billing in English that you can't do it. I hope Stunna replies to your PM soon and make sure to post as often as possible on the ANN Stake thread.
The bill thing seems like a bad joke or that they are trying to pull your leg. Why the hell do they need more than one physical bill in 2023 when they already have the other documents? On top of that they want them in English.I don't have physical bills, for example, if I had to provide them I would have to print the fucking pdf, so I'd better send it to them and let them print it.
Well, It’s a standard procedure for bills to be within 3 months for address verification to make sure that OP still lives on that same address. I don’t find anything wrong about this if he really still on that place. I’m not defending Stake but it’s a standard requirements for address verification to make sure that it’s still valid.
There’s other KYC that you the most updated bills just to verify address verification. What I’m intrigued on this case is why OP needs to verify on that level while he only have 6K on his account. That’s not reasonable for that kind of bankroll so I believe he done something fishy that trigger Stake security to be this kind of strict with their requirements.
We all know those horror stories about crypto casinos going back and forth and finding ridiculous excuses to block withdrawals and accounts.
Unfortunately this is the ugly side of the gambling industry and we the players have to find a way around.
Leaving big amounts of crypto in a gambling account is a big mistake, if you ask me.
My question is how the hell did you accumulate 6000 USD in your account? Was it via one big win, or you just kept wining multiple times without withdrawing? I'm pretty sure that Stake wouldn't create any problems with a 60USD withdrawal. Why didn't you withdraw your winnings at smaller amounts instead of accumulating a big amount in your account?
Unfortunately this is the ugly side of the gambling industry and we the players have to find a way around.
Leaving big amounts of crypto in a gambling account is a big mistake, if you ask me.
My question is how the hell did you accumulate 6000 USD in your account? Was it via one big win, or you just kept wining multiple times without withdrawing? I'm pretty sure that Stake wouldn't create any problems with a 60USD withdrawal. Why didn't you withdraw your winnings at smaller amounts instead of accumulating a big amount in your account?
I see you have posted in the stake thread here https://bitcointalksearch.org/topic/stakecom-the-leading-crypto-casino-drake-ufc-everton-alfa-romeo-f1-team-2072589. I think that will be the right place to draw more attention to the challenges that you have narrated here. I checked stunna is not signed in after June 7th, maybe you can drop pm for him and be patient. Someone could take it up for you there .
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