Update -
Still no word from stake reps.
Ive got two months worth of digital electronic invoices now. Will lodge next month when the third comes through.
This whole thing is so silly....
Topic: Impossible KYC Requirements - Stake.com - Withholding $6000 USD - page 2. (Read 1471 times)
I wish I could give a better update but there is no working behind the scenes here. I am in a holding pattern. I had hoped if I could circumnavigate the level 1 customer support and get eyes on this by someone above them, it would be an easy fix. Posting here may achieve that but to date, no comments from stake management.
Ultimately, if they want three months worth of electricity bills in english, I will need to wait another two months for the digital bills to come through in English. However, they will be digital, not physical. So I'm back in the loop again.
It's disheartening, really... It's been a while since I've been scammed in btc land, but this is just another reminder of the wild west crypto is and maybe always will be.
Ultimately, if they want three months worth of electricity bills in english, I will need to wait another two months for the digital bills to come through in English. However, they will be digital, not physical. So I'm back in the loop again.
It's disheartening, really... It's been a while since I've been scammed in btc land, but this is just another reminder of the wild west crypto is and maybe always will be.
Yeah, you are right about the ops case, though that wasn't really what I was talking about, ops case has been discussed and I have several comments on that, ops case is a case of using VPN when the casino in question banned users from accessing the site through VPN, so this is a case of breaking the rules of the casino..
But then, my reply was particularly in response to what creepyunclejoe said about casino not asking for any form of verification when losing, but turn around to ask for verification when you have won and wants to withdraw.
Maybe it can be said that the money is really arrested for violating the rules that have been set by the casino, in cases like this do you know how to take the OP in solving the problems he made, or indeed the punishment of the violation cannot be negotiated Again, and OP really has to let it go.But then, my reply was particularly in response to what creepyunclejoe said about casino not asking for any form of verification when losing, but turn around to ask for verification when you have won and wants to withdraw.
But indeed this becomes confusion itself, maybe the impression becomes unfair to the user when he spends the money there is not a problem and the platform does not KYC, but when making a withdraw he must doing that, this is make confusion if Think again.
This is one of the reasons why it is good for me when entering a casino that things are clear, the rules of a casino are always followed, if a player makes a mistake and does not follow them as they request, they do not have any type of rules. of opportunity, if it is with KYC, VPN things can get very hard , the bad thing is that when a player makes his good plays and wins, but he did not do KYC or in the casino they do not allow vpn so they do not pay, but I am sure that If the player has lost money playing, the casino does not Send him an email and tells him that he cannot take his money because he used a vpn or because he did not comply with the kyc , those are the things that should be seen.
Of course it will never happen, because basically like you give money to them, of course they will not refuse the money that has entered into his pocket, it is a simple thought, if you look back at the casino, it doesn't have a mistake because he gives a strict rules In this case, therefore the importance of reading so that in your gamble experience you do not make carelessness that can harm yourself, it seems true, the problem is not lies in the KYC, because it can be resolved in my opinion, the use of VPN can be a strong reason for The casino does not make payments.
But hopefully it can be resolved and both parties are not disadvantaged.
This is one of the reasons why it is good for me when entering a casino that things are clear, the rules of a casino are always followed, if a player makes a mistake and does not follow them as they request, they do not have any type of rules. of opportunity, if it is with KYC, VPN things can get very hard , the bad thing is that when a player makes his good plays and wins, but he did not do KYC or in the casino they do not allow vpn so they do not pay, but I am sure that If the player has lost money playing, the casino does not Send him an email and tells him that he cannot take his money because he used a vpn or because he did not comply with the kyc , those are the things that should be seen.
This is one reason why it’s necessary to read and understand the terms and conditions of every casino you join. It has been my norms and priority for long now when I joined online casino or even crypto exchange, I do make sure I complete everything necessary including KYC (as the case may be) before I proceed to make a deposit and kickstart my activities in the platform to avoid story like this. Some of these online casinos actually prohibit using VPN to access their platform but I don't think that's the case with the OP because I believe he should've read through their terms and won't attempted to use it if it is against their rules. Strangely we never see casinos asking KYC to accept deposits or to take the money of the customers when they lose. It's always when they have to pay winnings that issues happen. Besides that why they just don't say it if it's a matter of AML? They would pay dozens of users to wear their avatar and signature but not replying to a serious thread like that hurting their reputation, while their behaviour is totally fair, honest and professional?
This should not be new to every gambler. Casinos operate in the same pattern as banking system. If you are depositing, no one care to know where the fund is coming from but when you attempt to withdraw is where all sort of questioning and identity verification comes in to prove the ownership of account. Demanding for the KYC is understandable but rejection without any reason attached is very suspicious.
It's definitely not something they do for fun or they like to do, it's probably one of the requirements of the AML laws that they need to comply with. If they don't confirm the source of income of their gamblers, that would make it suspicious for the gamblers and there might be potential money launderers authorities can't accept that so they force these rules on the casinos that are regulated so that there is no money laundering in the casinos.
And, I don't think they ask for your proof of income at level 1 KYC verification but they ask for it for the highest level of KYC which mostly occurs because you either want to make a big deposit or withdrawal, or they might find some of your activities unusual and suspicious, that is when the highest level of KYC verification is triggered.
Not for fun, but doing it for money or in order "to protect their business" is very likely. Willowbitcoin hasn't made any witdrawal and just made a deposit of $750 according to him. That's weird to ask KYC for withdrawing his winnings and not for accepting his deposit, if it's just for AML measures purpose. Strangely we never see casinos asking KYC to accept deposits or to take the money of the customers when they lose. It's always when they have to pay winnings that issues happen. Besides that why they just don't say it if it's a matter of AML? They would pay dozens of users to wear their avatar and signature but not replying to a serious thread like that hurting their reputation, while their behaviour is totally fair, honest and professional?And, I don't think they ask for your proof of income at level 1 KYC verification but they ask for it for the highest level of KYC which mostly occurs because you either want to make a big deposit or withdrawal, or they might find some of your activities unusual and suspicious, that is when the highest level of KYC verification is triggered.
Considering this I can only conclude there is something stake is not telling us which is preventing them to allow that withdrawal, I do not know what it may be but it must be a very powerful reason otherwise it is impossible to explain what we are seeing here.
It's definitely not something they do for fun or they like to do, it's probably one of the requirements of the AML laws that they need to comply with. If they don't confirm the source of income of their gamblers, that would make it suspicious for the gamblers and there might be potential money launderers authorities can't accept that so they force these rules on the casinos that are regulated so that there is no money laundering in the casinos.
And, I don't think they ask for your proof of income at level 1 KYC verification but they ask for it for the highest level of KYC which mostly occurs because you either want to make a big deposit or withdrawal, or they might find some of your activities unusual and suspicious, that is when the highest level of KYC verification is triggered.
Not for fun, but doing it for money or in order "to protect their business" is very likely. Willowbitcoin hasn't made any witdrawal and just made a deposit of $750 according to him. That's weird to ask KYC for withdrawing his winnings and not for accepting his deposit, if it's just for AML measures purpose. Strangely we never see casinos asking KYC to accept deposits or to take the money of the customers when they lose. It's always when they have to pay winnings that issues happen. Besides that why they just don't say it if it's a matter of AML? They would pay dozens of users to wear their avatar and signature but not replying to a serious thread like that hurting their reputation, while their behaviour is totally fair, honest and professional? And, I don't think they ask for your proof of income at level 1 KYC verification but they ask for it for the highest level of KYC which mostly occurs because you either want to make a big deposit or withdrawal, or they might find some of your activities unusual and suspicious, that is when the highest level of KYC verification is triggered.
We know that is the problem, why is KYC needed to anticipate some fraud that is done intentionally to commit money laundering, we have agreed on that, and indeed other users are very affected by this policy, which has become a loss for many customers who do gambling with the intention of wanting to maintain their identity, in the anonymity they expect.
I think what the OP has is there are other indicators that the platform can't run its withdrawals, because he using a Vpn might be an indicator of why the process is so complicated.
And yes the best option to guard against this kind of situation is to deposit and withdraw with the amount that is below the minimum, so it doesn't end up complicated like this.
Yeah, you are right about the ops case, though that wasn't really what I was talking about, ops case has been discussed and I have several comments on that, ops case is a case of using VPN when the casino in question banned users from accessing the site through VPN, so this is a case of breaking the rules of the casino..I think what the OP has is there are other indicators that the platform can't run its withdrawals, because he using a Vpn might be an indicator of why the process is so complicated.
And yes the best option to guard against this kind of situation is to deposit and withdraw with the amount that is below the minimum, so it doesn't end up complicated like this.
But then, my reply was particularly in response to what creepyunclejoe said about casino not asking for any form of verification when losing, but turn around to ask for verification when you have won and wants to withdraw.
But indeed this becomes confusion itself, maybe the impression becomes unfair to the user when he spends the money there is not a problem and the platform does not KYC, but when making a withdraw he must doing that, this is make confusion if Think again.
This is one of the reasons why it is good for me when entering a casino that things are clear, the rules of a casino are always followed, if a player makes a mistake and does not follow them as they request, they do not have any type of rules. of opportunity, if it is with KYC, VPN things can get very hard , the bad thing is that when a player makes his good plays and wins, but he did not do KYC or in the casino they do not allow vpn so they do not pay, but I am sure that If the player has lost money playing, the casino does not Send him an email and tells him that he cannot take his money because he used a vpn or because he did not comply with the kyc , those are the things that should be seen.
We know that is the problem, why is KYC needed to anticipate some fraud that is done intentionally to commit money laundering, we have agreed on that, and indeed other users are very affected by this policy, which has become a loss for many customers who do gambling with the intention of wanting to maintain their identity, in the anonymity they expect.
I think what the OP has is there are other indicators that the platform can't run its withdrawals, because he using a Vpn might be an indicator of why the process is so complicated.
And yes the best option to guard against this kind of situation is to deposit and withdraw with the amount that is below the minimum, so it doesn't end up complicated like this.
Yeah, you are right about the ops case, though that wasn't really what I was talking about, ops case has been discussed and I have several comments on that, ops case is a case of using VPN when the casino in question banned users from accessing the site through VPN, so this is a case of breaking the rules of the casino..I think what the OP has is there are other indicators that the platform can't run its withdrawals, because he using a Vpn might be an indicator of why the process is so complicated.
And yes the best option to guard against this kind of situation is to deposit and withdraw with the amount that is below the minimum, so it doesn't end up complicated like this.
But then, my reply was particularly in response to what creepyunclejoe said about casino not asking for any form of verification when losing, but turn around to ask for verification when you have won and wants to withdraw.
But indeed this becomes confusion itself, maybe the impression becomes unfair to the user when he spends the money there is not a problem and the platform does not KYC, but when making a withdraw he must doing that, this is make confusion if Think again.
legendary
Activity: 2226
Merit: 1049
Leading Crypto Sports Betting & Casino Platform
It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.
Well, as unfortunate as it seems or is, this is the reality and what we see today on every casino, and not just stake, although if you ask them, they did tell you some of measures are put in place to prevent the bad eggs from using the casino as a tool to launder money, or fund trafficking - what ever the reason be, genuine or not, the fact remains that innocent gamblers are greatly affected, and sometime in some rare cases, it puts the innocent gamblers at a high risk of losing money..Knowing this, I personally always advice gamblers to play in small amount of money, if he or she knows there are certain type of document he or she can't provide when asked to, play in minimal amounts across different reputable casinos if you must.
I think what the OP has is there are other indicators that the platform can't run its withdrawals, because he using a Vpn might be an indicator of why the process is so complicated.
And yes the best option to guard against this kind of situation is to deposit and withdraw with the amount that is below the minimum, so it doesn't end up complicated like this.
But then, my reply was particularly in response to what creepyunclejoe said about casino not asking for any form of verification when losing, but turn around to ask for verification when you have won and wants to withdraw.
It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.
Well, as unfortunate as it seems or is, this is the reality and what we see today on every casino, and not just stake, although if you ask them, they did tell you some of measures are put in place to prevent the bad eggs from using the casino as a tool to launder money, or fund trafficking - what ever the reason be, genuine or not, the fact remains that innocent gamblers are greatly affected, and sometime in some rare cases, it puts the innocent gamblers at a high risk of losing money..Knowing this, I personally always advice gamblers to play in small amount of money, if he or she knows there are certain type of document he or she can't provide when asked to, play in minimal amounts across different reputable casinos if you must.
I think what the OP has is there are other indicators that the platform can't run its withdrawals, because he using a Vpn might be an indicator of why the process is so complicated.
And yes the best option to guard against this kind of situation is to deposit and withdraw with the amount that is below the minimum, so it doesn't end up complicated like this.
Knowing this, I personally always advice gamblers to play in small amount of money, if he or she knows there are certain type of document he or she can't provide when asked to, play in minimal amounts across different reputable casinos if you must.
With the availability of numerous gambling sites offering similar games, it's relatively easy to diversify your funds. This approach can help prevent a single site from requiring a KYC verification due to significant winnings. If you consider yourself a serious gambler, having accounts on 5 to 10 gambling sites could be sufficient to spread your bets and mitigate the risk of encountering such requirements.
copper member
Activity: 2758
Merit: 1163
Leading Crypto Sports Betting & Casino Platform
It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.
This is as a result of them wanting to reduce the amount of winning they pay out their customers. This is why I always say that most of this online casinos bind their rules in the way that it could suit them and even when you try to be on the line immediately you make some legit winning which they don't want to pay, that's when they will start looking for excuses that might make them not to pay you on delay the withdrawal for sometimes which makes most people out of inpatient use all the fund and wager for games which they might end up losing and the money all returned back to them.
You are talking about some random not reputable casino because a reputable casino will never use ToS just to reduce the amount of winning of their customers since they a lot of customers that can contribute to their profit. Trust is what makes online casino popular among players, I doubt that established casino will risk losing that just to save some money from customers profit.
The multiple issue about casino problem on ToS probably what many people think like you posted. But people don’t realized that most of the players that facing this kind of problem has a special cases which potentially violated the casino ToS. There’s a lot of whales on the casino that is not complaining while only few experience this kind of situation with problematic condition on their account.
legendary
Activity: 2226
Merit: 1049
Leading Crypto Sports Betting & Casino Platform
It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.
Well, as unfortunate as it seems or is, this is the reality and what we see today on every casino, and not just stake, although if you ask them, they did tell you some of measures are put in place to prevent the bad eggs from using the casino as a tool to launder money, or fund trafficking - what ever the reason be, genuine or not, the fact remains that innocent gamblers are greatly affected, and sometime in some rare cases, it puts the innocent gamblers at a high risk of losing money..Knowing this, I personally always advice gamblers to play in small amount of money, if he or she knows there are certain type of document he or she can't provide when asked to, play in minimal amounts across different reputable casinos if you must.
It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.
This is as a result of them wanting to reduce the amount of winning they pay out their customers. This is why I always say that most of this online casinos bind their rules in the way that it could suit them and even when you try to be on the line immediately you make some legit winning which they don't want to pay, that's when they will start looking for excuses that might make them not to pay you on delay the withdrawal for sometimes which makes most people out of inpatient use all the fund and wager for games which they might end up losing and the money all returned back to them.
It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.
Would you prefer that they require you to submit documents before you actually play any game? You have to keep in mind that it's the users who don't like casinos to ask for upfront KYC verification or investigate our source of funds upon deposit. We want to be as private as much as possible so it's understandable that they only review our gaming patterns and do security checks during withdrawals. 
Recently stake behavior have not been favorable to the players and the way their terms of service are constantly updated with trickier rules that only favor the casino, where there decide what happens how, and when, this has become a bad operational manner that stake need to look into, the stake has a large community base users and with that, the only compensation to the customers for the loyalty is fair judgment and user-friendly operation.
If people doesn't like their latest behavior due to their updates didn't favor to their user maybe they should voice out their sentiments and post it on their thread. For sure Stake management would listen about what their community members suggest or discuss since they might lose loyal supporters if they don't listen to other sides. Stake management need to see if they are bit strict on their implementation since if there's many accusation posted regarding Kyc issues or any related to that then maybe this might create huge trouble to their operation.
It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.
Yeah, it's quite amusing how casinos suddenly become very concerned about your identity, and all those formalities, but only when you start winning. On the other hand, you could lose millions, and they wouldn't bat an eye or ask for a single document. Quite a double standard, isn't it? Of course, we can understand that they are businesses after all, and profit is their primary goal. So, they will do everything in their power to safeguard their financial interests and maximize their profit. However, what's truly unfortunate is that regulators permit such practices. Yet, considering they have a stake in the profits as well, we shouldn't be overly surprised.
They are doing such thing to maximize their profits because when someone losses the whole money goes into the account of the casino and when someone win the money has to be withdrawn from the account of the casino. The casinos which are working with a fair model would never ask for KYC for small amounts, but if the earning is high is amount then the casinos ask for KYC and other documents.
Their main aim is to safeguard their platform against those gamblers who might be the luckiest people on the planet and I believe that's why they mainly ask for KYC to know the people playing behind the scenes. They have been running this business model for a long time now, and they will continue doing it for even more time. I'm quite sure that team Stake will solve this issue very soon and they wont compromise their reputation for $6000 because that's not a huge amount for them.
It's interesting how casinos care about your identity, source of funds, etc. only if you win. You can lose millions and they will not ask for any documents.
Yeah, it's quite amusing how casinos suddenly become very concerned about your identity, and all those formalities, but only when you start winning. On the other hand, you could lose millions, and they wouldn't bat an eye or ask for a single document. Quite a double standard, isn't it? Of course, we can understand that they are businesses after all, and profit is their primary goal. So, they will do everything in their power to safeguard their financial interests and maximize their profit. However, what's truly unfortunate is that regulators permit such practices. Yet, considering they have a stake in the profits as well, we shouldn't be overly surprised.
Recently stake behavior have not been favorable to the players and the way their terms of service are constantly updated with trickier rules that only favor the casino, where there decide what happens how, and when, this has become a bad operational manner that stake need to look into, the stake has a large community base users and with that, the only compensation to the customers for the loyalty is fair judgment and user-friendly operation.
I am sure Stake team will surely help you out as they are very trusted and part of this forum since the early days. People like Stunna and MICRO will surely help you out with this. The support team do need to understand that Driving License or Identity Card is more than enough to get a user KYCed. Asking for Passport and other documents is really stupid, please do not do this to your customers. These sort of forum threads do hinder the status of the company doesn't matter how big it or trusted it is. Do not play with your customer's funds.
- That's right, I hope that the stakes platform can resolve this immediately so that the few years that they have protected their reputation will not be wasted and only be destroyed by such an issue. It's been over a week since this issue was posted in this thread section. And currently I don't seem to have seen a problem solver for this issue, has it been solved?
Also, the Driver's license is a valid document coming from the government, and I agree that if another valid ID is asked for, it will be questionable for me, because it seems that what a casino does like this is out of the question. doing to their gamblers.
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