To me it feels like they're doing it on purpose, hoping he decides he can't win and gives up.
I'm surprised that until now, no one from stake support or any representative has answered this thread. They have addressed many issues here on bitcointalk, but it seems like they are disregarding this one. This topic is also mentioned here; (ANN Thread)
https://bitcointalk.org/index.php?topic=2072589.0;topicseen and still no one from stake discuss it.
Don't take it that I am siding stake here maybe because I wear their signature, na na, If I wasnt wearing this signature, I did say exactly same thing still..
I don't think stake is disregarding anything here, from all that op have shared so far, it's clear that he(op) has had an extensive discussion with stakes customer support before bringing this complaint here, and from everything already shared, this is not a complicated case, it's not the type of case where we need to hear or read from both parties involved to know who's at fault, in such a case as this, it's clear stake has the upper hand, they have the liberty to either respond on keep quiet..
OP broke a rule, and to be given a second chance, he was asked to provide a document which he's not been able to, the document requested is not impossible to get, but it's clear op doesn't have the connection needed to acquire the document, and I believe stake wouldn't have requested such a document from him if he had kept to the rules of the casino.
Sorry but did you actually read the opening post?
He sent EVERY document they asked for and they always came up with something new. As far as I can see he did everything in his power to verify his address. You don't need 25 documents to verify something like that, 1 should be enough. On every site I ever did a verification I sent 1 document and it was enough.
About the "broke the rules" situation, they write something about VPN in the TOS, that's true. Eddie on stream says VPN are no problem, he should know, he is the boss. You cannot say 1 thing and enforce the total opposite.
By the way, with my account I used VPN for years and never had any problem. Now I don't for whatever reason.
Also, I have a German address registered, live in Asia for the past 7 years, never any problem about the IP.
Well, I read the entire opening post, and even read the extra if there is any..
And I've commented on the issue of stake requesting one document after another before, maybe you missed it, and I can't remember the page, else, I would have pulled the link for you.
Based on my understanding of the situation stake requested a utility bill which op provided, but was first rejected by stake because it wasnt a recent utility bill, op then provided another utility bill a month later that is recent, but written in Thai, stake rejected the utility bill again because it wasn't written in English, op then provided a digital utility bill written in English and recent, stake rejected again because it's a digital utility bill.
Then op asked stake the exact kind of utility bill they want, stake told op to provide a physical utility bill that is recent, written in English, signed and stamped.. Now op said it's impossible for him to find recent utility bill that is signed and stamped, written in English and also on physical form..
I hope this is understandable
