Impossible KYC Requirements - Stake.com - Withholding $6000 USD - page 5.

3kpk3

full member

Activity: 882

Merit: 148

Quote from: Fivestar4everMVP on July 03, 2023, 05:38:02 PM

Based on my understanding of the situation stake requested a utility bill which op provided, but was first rejected by stake because it wasnt a recent utility bill, op then provided another utility bill a month later that is recent, but written in Thai, stake rejected the utility bill again because it wasn't written in English, op then provided a digital utility bill written in English and recent, stake rejected again because it's a digital utility bill.

Then op asked stake the exact kind of utility bill they want, stake told op to provide a physical utility bill that is recent, written in English, signed and stamped.. Now op said it's impossible for him to find recent utility bill that is signed and stamped, written in English and also on physical form..

I hope this is understandable

You do realise that whatever you stated actually gives op the upper hand over Stake, don't you? Think! He literally submitted so many documents, but they kept changing their words again and again.

It's pretty damn clear that Stake is at fault here even though op did complicate things by using a VPN. They need to respond here to provide clarity.

Fivestar4everMVP

legendary

Activity: 2254

Merit: 1052

Leading Crypto Sports Betting & Casino Platform

Quote from: AHOYBRAUSE on July 03, 2023, 04:42:25 PM

Quote from: Fivestar4everMVP on July 03, 2023, 01:06:29 PM

Quote from: xLays on July 03, 2023, 12:27:16 PM

Quote from: darkangel11 on July 03, 2023, 10:57:57 AM

To me it feels like they're doing it on purpose, hoping he decides he can't win and gives up.

I'm surprised that until now, no one from stake support or any representative has answered this thread. They have addressed many issues here on bitcointalk, but it seems like they are disregarding this one. This topic is also mentioned here; (ANN Thread) https://bitcointalk.org/index.php?topic=2072589.0;topicseen and still no one from stake discuss it.

Don't take it that I am siding stake here maybe because I wear their signature, na na, If I wasnt wearing this signature, I did say exactly same thing still..

I don't think stake is disregarding anything here, from all that op have shared so far, it's clear that he(op) has had an extensive discussion with stakes customer support before bringing this complaint here, and from everything already shared, this is not a complicated case, it's not the type of case where we need to hear or read from both parties involved to know who's at fault, in such a case as this, it's clear stake has the upper hand, they have the liberty to either respond on keep quiet..
OP broke a rule, and to be given a second chance, he was asked to provide a document which he's not been able to, the document requested is not impossible to get, but it's clear op doesn't have the connection needed to acquire the document, and I believe stake wouldn't have requested such a document from him if he had kept to the rules of the casino.

Sorry but did you actually read the opening post?

He sent EVERY document they asked for and they always came up with something new. As far as I can see he did everything in his power to verify his address. You don't need 25 documents to verify something like that, 1 should be enough. On every site I ever did a verification I sent 1 document and it was enough.

About the "broke the rules" situation, they write something about VPN in the TOS, that's true. Eddie on stream says VPN are no problem, he should know, he is the boss. You cannot say 1 thing and enforce the total opposite.

By the way, with my account I used VPN for years and never had any problem. Now I don't for whatever reason.
Also, I have a German address registered, live in Asia for the past 7 years, never any problem about the IP.

Well, I read the entire opening post, and even read the extra if there is any..
And I've commented on the issue of stake requesting one document after another before, maybe you missed it, and I can't remember the page, else, I would have pulled the link for you.

Based on my understanding of the situation stake requested a utility bill which op provided, but was first rejected by stake because it wasnt a recent utility bill, op then provided another utility bill a month later that is recent, but written in Thai, stake rejected the utility bill again because it wasn't written in English, op then provided a digital utility bill written in English and recent, stake rejected again because it's a digital utility bill.

Then op asked stake the exact kind of utility bill they want, stake told op to provide a physical utility bill that is recent, written in English, signed and stamped.. Now op said it's impossible for him to find recent utility bill that is signed and stamped, written in English and also on physical form..

I hope this is understandable

AHOYBRAUSE

hero member

Activity: 574

Merit: 663

Top Crypto Casino

Quote from: Fivestar4everMVP on July 03, 2023, 01:06:29 PM

Quote from: xLays on July 03, 2023, 12:27:16 PM

Quote from: darkangel11 on July 03, 2023, 10:57:57 AM

To me it feels like they're doing it on purpose, hoping he decides he can't win and gives up.

I'm surprised that until now, no one from stake support or any representative has answered this thread. They have addressed many issues here on bitcointalk, but it seems like they are disregarding this one. This topic is also mentioned here; (ANN Thread) https://bitcointalk.org/index.php?topic=2072589.0;topicseen and still no one from stake discuss it.

Don't take it that I am siding stake here maybe because I wear their signature, na na, If I wasnt wearing this signature, I did say exactly same thing still..

I don't think stake is disregarding anything here, from all that op have shared so far, it's clear that he(op) has had an extensive discussion with stakes customer support before bringing this complaint here, and from everything already shared, this is not a complicated case, it's not the type of case where we need to hear or read from both parties involved to know who's at fault, in such a case as this, it's clear stake has the upper hand, they have the liberty to either respond on keep quiet..
OP broke a rule, and to be given a second chance, he was asked to provide a document which he's not been able to, the document requested is not impossible to get, but it's clear op doesn't have the connection needed to acquire the document, and I believe stake wouldn't have requested such a document from him if he had kept to the rules of the casino.

Sorry but did you actually read the opening post?

He sent EVERY document they asked for and they always came up with something new. As far as I can see he did everything in his power to verify his address. You don't need 25 documents to verify something like that, 1 should be enough. On every site I ever did a verification I sent 1 document and it was enough.

About the "broke the rules" situation, they write something about VPN in the TOS, that's true. Eddie on stream says VPN are no problem, he should know, he is the boss. You cannot say 1 thing and enforce the total opposite.

By the way, with my account I used VPN for years and never had any problem. Now I don't for whatever reason.
Also, I have a German address registered, live in Asia for the past 7 years, never any problem about the IP.

Fivestar4everMVP

legendary

Activity: 2254

Merit: 1052

Leading Crypto Sports Betting & Casino Platform

Quote from: xLays on July 03, 2023, 12:27:16 PM

Quote from: darkangel11 on July 03, 2023, 10:57:57 AM

To me it feels like they're doing it on purpose, hoping he decides he can't win and gives up.

I'm surprised that until now, no one from stake support or any representative has answered this thread. They have addressed many issues here on bitcointalk, but it seems like they are disregarding this one. This topic is also mentioned here; (ANN Thread) https://bitcointalk.org/index.php?topic=2072589.0;topicseen and still no one from stake discuss it.

Don't take it that I am siding stake here maybe because I wear their signature, na na, If I wasnt wearing this signature, I did say exactly same thing still..

I don't think stake is disregarding anything here, from all that op have shared so far, it's clear that he(op) has had an extensive discussion with stakes customer support before bringing this complaint here, and from everything already shared, this is not a complicated case, it's not the type of case where we need to hear or read from both parties involved to know who's at fault, in such a case as this, it's clear stake has the upper hand, they have the liberty to either respond on keep quiet..
OP broke a rule, and to be given a second chance, he was asked to provide a document which he's not been able to, the document requested is not impossible to get, but it's clear op doesn't have the connection needed to acquire the document, and I believe stake wouldn't have requested such a document from him if he had kept to the rules of the casino.

xLays

sr. member

Activity: 1596

Merit: 358

https://shuffle.com?r=nba

Quote from: darkangel11 on July 03, 2023, 10:57:57 AM

To me it feels like they're doing it on purpose, hoping he decides he can't win and gives up.

I'm surprised that until now, no one from stake support or any representative has answered this thread. They have addressed many issues here on bitcointalk, but it seems like they are disregarding this one. This topic is also mentioned here; (ANN Thread) https://bitcointalk.org/index.php?topic=2072589.0;topicseen and still no one from stake discuss it.

darkangel11

legendary

Activity: 2296

Merit: 1335

Defend Bitcoin and its PoW: bitcoincleanup.com

You guys are mentioning VPN as the reason KYC was triggered, but OP isn't even denying that. This is not the problem in this whole thing.
The problem is that despite sending the utility bills, they were denied for various reasons.
Why don't we drop the matter of why he was asked to do KYC for a moment and focus on 2 important things:
1. Would any of you be able to pass the requirements (a paper form utility bill, issued in your name, in English, stamped, not older than 1 month)?
2. If he finally gets verified, should he be allowed to withdraw, or not. Because if they have not banned him and started KYC procedure, it was not meant to verify and ban him, but to verify and allow him to withdraw. At least that's how I see it. If they eventually plan to take his money, why make him go through KYC first?

To me it feels like they're doing it on purpose, hoping he decides he can't win and gives up.

Fivestar4everMVP

legendary

Activity: 2254

Merit: 1052

Leading Crypto Sports Betting & Casino Platform

Quote from: Broadanbig on July 03, 2023, 09:47:21 AM

Quote from: Fivestar4everMVP on July 01, 2023, 04:24:26 PM

Quote from: Odusko on July 01, 2023, 04:12:47 PM

Quote from: decodx on July 01, 2023, 03:44:07 PM

Quote from: Fivestar4everMVP on July 01, 2023, 02:59:42 PM

To me, op clearly broke the rule, VPN usage is something most casino heavily frown at, if this was some other casinos, by now, they probably would have closed OP's account and confiscated the fund in it, but then, I personally I'm pleading with Stake to please tamper justice with mercy.

Yes, you are right. I completely missed that part. If he did indeed use a VPN or proxy to manipulate his real location, that would be a violation of their terms of service, and that would explain these extensive requests for detailed KYC verification. For his sake, I hope that they reach an agreement.

Quote from: pixie85 on July 01, 2023, 03:18:31 PM

He wasn't told that they are investigating his VPN use case.

We can't really know that. From the OP's posts, he only shared parts of the conversation with customer support, not the whole thing. Maybe it was explained to him in the first email when he was asked for lvl3 KYC.

This is the reason i always advise players to better make available their KYC documents for verification at the point of registration even though the casino doesn't ask for that from the unset, the method will help players to avoid this kind of problem in the long run, since the KYC is already done and even if there is possible VPN usage it won't affect the account anymore unlike when the account is unverified when the problem occurs.
Let's just hope the ops did not use VPN to open the account in the first place, if not he is going to have difficulties in verifying the account.

Again, like I said in my previous comment, if things still be the same as op said it initially,
Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

Possibly OP must have used VPN to bypass protocol when at the earliest stage of luck and possibly used it to be constantly logging into his account and likely to have forgotten himself logging in as well wiyhivon which triggered this actions from the casino. I think OP brought this up on himself if it really was what happened because I see no reason a casino would be bent on getting the physical bill stamped by the office as mentioned by OP. Otherwise while would they lock OP account a d not allowing OP to access his funds.

"possibly" means being unsure of something..
While "certain" is something we are very sure of..

In this ops case, possibly is not the right word, but certain is the right word to use, Op said if himself in the op that he used VPN to access stake while he was over seas, that is outside thailand, so clearly, he brought the problem upon himself, but like I've said previously, I am still wishing and hoping that Stake allow him to atleast, access his initial deposit, I believe that will he fair, and also act as a warning to him and many others reading.

Broadanbig

full member

Activity: 448

Merit: 117

Quote from: Fivestar4everMVP on July 01, 2023, 04:24:26 PM

Quote from: Odusko on July 01, 2023, 04:12:47 PM

Quote from: decodx on July 01, 2023, 03:44:07 PM

Quote from: Fivestar4everMVP on July 01, 2023, 02:59:42 PM

To me, op clearly broke the rule, VPN usage is something most casino heavily frown at, if this was some other casinos, by now, they probably would have closed OP's account and confiscated the fund in it, but then, I personally I'm pleading with Stake to please tamper justice with mercy.

Yes, you are right. I completely missed that part. If he did indeed use a VPN or proxy to manipulate his real location, that would be a violation of their terms of service, and that would explain these extensive requests for detailed KYC verification. For his sake, I hope that they reach an agreement.

Quote from: pixie85 on July 01, 2023, 03:18:31 PM

He wasn't told that they are investigating his VPN use case.

We can't really know that. From the OP's posts, he only shared parts of the conversation with customer support, not the whole thing. Maybe it was explained to him in the first email when he was asked for lvl3 KYC.

This is the reason i always advise players to better make available their KYC documents for verification at the point of registration even though the casino doesn't ask for that from the unset, the method will help players to avoid this kind of problem in the long run, since the KYC is already done and even if there is possible VPN usage it won't affect the account anymore unlike when the account is unverified when the problem occurs.
Let's just hope the ops did not use VPN to open the account in the first place, if not he is going to have difficulties in verifying the account.

Again, like I said in my previous comment, if things still be the same as op said it initially,
Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

Possibly OP must have used VPN to bypass protocol when at the earliest stage of luck and possibly used it to be constantly logging into his account and likely to have forgotten himself logging in as well wiyhivon which triggered this actions from the casino. I think OP brought this up on himself if it really was what happened because I see no reason a casino would be bent on getting the physical bill stamped by the office as mentioned by OP. Otherwise while would they lock OP account a d not allowing OP to access his funds.

Fivestar4everMVP

legendary

Activity: 2254

Merit: 1052

Leading Crypto Sports Betting & Casino Platform

Quote from: Willowbitcoin on July 03, 2023, 03:40:28 AM

Stake is 100% allowed from thailand. I checked this before i made an account there.

By now, it is clear to us all that stake is allowed in Thailand, that is the reason why you still have access to your account even until now, outside this, you would have been banned by now.

And again, you sure operated your stake account from a country that is on stake's ban list, which is you had to use VPN as you stated in the op, it might not look like it or stake might not directly tell you, but clearly, VPN is the reason why you are having this problem, I've operated my stake account for several years now, and i am only level 1 and 2 verified, I've never been asked to complete level 3 and 4 verification, and I've never used VPN either.

Willowbitcoin

member

Activity: 106

Merit: 12

Quote from: piebeyb on July 03, 2023, 03:34:50 AM

Quote from: Odusko on July 01, 2023, 04:12:47 PM

This is the reason i always advise players to better make available their KYC documents for verification at the point of registration even though the casino doesn't ask for that from the unset, the method will help players to avoid this kind of problem in the long run, since the KYC is already done and even if there is possible VPN usage it won't affect the account anymore unlike when the account is unverified when the problem occurs.
Let's just hope the ops did not use VPN to open the account in the first place, if not he is going to have difficulties in verifying the account.

Yes maybe this applies to big gamblers I mean betting big money because completing KYC early will help everything to be safe at the end, but in reality they take it too lightly, so they get caught when there is a violation committed and are required to complete KYC for example in using a VPN or anything that is prohibited, I also can't corner anyone which one is wrong. I think this problem will be resolved properly.

I'm still waiting for some updates from the OP and to be honest to be more open why this is a case that looks quite complicated, is there any violation he committed that makes things difficult, so far many gamblers have played for a long time on Stake without any problems for the process complete their KYC.

What updates are you waiting for exactly? Im just in a holding pattern at the moment.

Willowbitcoin

member

Activity: 106

Merit: 12

Quote from: Alphie12 on July 03, 2023, 01:47:22 AM

Quote from: bbc.reporter on July 02, 2023, 11:49:54 PM

Quote from: AbuBhakar on July 02, 2023, 02:26:03 PM

Quote from: 3kpk3 on July 02, 2023, 01:41:59 AM

Quote from: Fivestar4everMVP on July 01, 2023, 04:24:26 PM

Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

I get that he violated the TOS by using VPN which is always complicated territory, but he did submit KYC repeatedly over the course of a couple of months to prove his legitimacy which is why Stake is still at fault here.

They should either release his funds or clarify why they keep repeatedly KYC in this case in my opinion.

Using a VPN is not forbidden on Stake. This is the common wrong misconception about VPN restriction. The only time VPN is restricted to use when you are on a restricted country that online gambling or you are a citizen of restricted country. To make it simple, VPN is restricted to use if you are using it to bypass the country law that restricting you to play on online casino.

On OP cases, Probably he plays online gambling on Thailand soil using VPN to bypass country restriction. This is the reason why the KYC become harder for him even if he is a citizen of a country that allows gambling.

https://www.csir.res.in/feedbackform/what-gambling-thailand-and-how-use-it#:~:text=The%20gambling%20industry%20is%20not,a%20one%2Dyear%20prison%20sentence.

It is not forbidden, however, using a VPN while using the site in a banned jurisdiction is forbidden. Willowbitcoin was not clear about where he worked overseas.

@Willowbitcoin. The most fair outcome in your case is to confiscate all of your winnings if you played in banned jursidiction while using a VPN and a warning that doing this again will be a banned account including confiscation of winnings and deposits.

I didn't know that OP played from Thailand. If Stake bans Thailand from sports play than I agree with bbc.reporter and that only the deposit should be returned.

Stake is 100% allowed from thailand. I checked this before i made an account there.

piebeyb

legendary

Activity: 2296

Merit: 1038

Leading Crypto Sports Betting & Casino Platform

Quote from: Odusko on July 01, 2023, 04:12:47 PM

This is the reason i always advise players to better make available their KYC documents for verification at the point of registration even though the casino doesn't ask for that from the unset, the method will help players to avoid this kind of problem in the long run, since the KYC is already done and even if there is possible VPN usage it won't affect the account anymore unlike when the account is unverified when the problem occurs.
Let's just hope the ops did not use VPN to open the account in the first place, if not he is going to have difficulties in verifying the account.

Yes maybe this applies to big gamblers I mean betting big money because completing KYC early will help everything to be safe at the end, but in reality they take it too lightly, so they get caught when there is a violation committed and are required to complete KYC for example in using a VPN or anything that is prohibited, I also can't corner anyone which one is wrong. I think this problem will be resolved properly.

I'm still waiting for some updates from the OP and to be honest to be more open why this is a case that looks quite complicated, is there any violation he committed that makes things difficult, so far many gamblers have played for a long time on Stake without any problems for the process complete their KYC.

3kpk3

full member

Activity: 882

Merit: 148

Quote from: Willowbitcoin on July 02, 2023, 09:00:52 PM

However, the initial email I received from Stake suggested they were concerned about multi accounts. I can prove that not to be the case. I can prove i am me. haha.
But it feels like they have decided the verdict from the very start regardless of what I send them in showing otherwise. Which is why 3+ months later. I am in this KYC loop hell.

This is the problem with VPN usage. Your account probably got connected to some other account using the same IP even though you technically operate a single account justifying whatever Stake is doing.

Also, it's weird that the Stake team hasn't replied in this thread yet despite it being created several days ago.

Alphie12

jr. member

Activity: 131

Merit: 2

Quote from: bbc.reporter on July 02, 2023, 11:49:54 PM

Quote from: AbuBhakar on July 02, 2023, 02:26:03 PM

Quote from: 3kpk3 on July 02, 2023, 01:41:59 AM

Quote from: Fivestar4everMVP on July 01, 2023, 04:24:26 PM

Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

I get that he violated the TOS by using VPN which is always complicated territory, but he did submit KYC repeatedly over the course of a couple of months to prove his legitimacy which is why Stake is still at fault here.

They should either release his funds or clarify why they keep repeatedly KYC in this case in my opinion.

Using a VPN is not forbidden on Stake. This is the common wrong misconception about VPN restriction. The only time VPN is restricted to use when you are on a restricted country that online gambling or you are a citizen of restricted country. To make it simple, VPN is restricted to use if you are using it to bypass the country law that restricting you to play on online casino.

On OP cases, Probably he plays online gambling on Thailand soil using VPN to bypass country restriction. This is the reason why the KYC become harder for him even if he is a citizen of a country that allows gambling.

https://www.csir.res.in/feedbackform/what-gambling-thailand-and-how-use-it#:~:text=The%20gambling%20industry%20is%20not,a%20one%2Dyear%20prison%20sentence.

It is not forbidden, however, using a VPN while using the site in a banned jurisdiction is forbidden. Willowbitcoin was not clear about where he worked overseas.

@Willowbitcoin. The most fair outcome in your case is to confiscate all of your winnings if you played in banned jursidiction while using a VPN and a warning that doing this again will be a banned account including confiscation of winnings and deposits.

I didn't know that OP played from Thailand. If Stake bans Thailand from sports play than I agree with bbc.reporter and that only the deposit should be returned.

MadHatters

member

Activity: 156

Merit: 11

I have run that site for more than 6 years, I am a Diamond player and I have obtained more than $10k but you only have to comply with the regulations and the verification that is not a problem but if you commit any illegality or false data it will be difficult for you

bbc.reporter

legendary

Activity: 2926

Merit: 1440

Quote from: AbuBhakar on July 02, 2023, 02:26:03 PM

Quote from: 3kpk3 on July 02, 2023, 01:41:59 AM

Quote from: Fivestar4everMVP on July 01, 2023, 04:24:26 PM

Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

I get that he violated the TOS by using VPN which is always complicated territory, but he did submit KYC repeatedly over the course of a couple of months to prove his legitimacy which is why Stake is still at fault here.

They should either release his funds or clarify why they keep repeatedly KYC in this case in my opinion.

Using a VPN is not forbidden on Stake. This is the common wrong misconception about VPN restriction. The only time VPN is restricted to use when you are on a restricted country that online gambling or you are a citizen of restricted country. To make it simple, VPN is restricted to use if you are using it to bypass the country law that restricting you to play on online casino.

On OP cases, Probably he plays online gambling on Thailand soil using VPN to bypass country restriction. This is the reason why the KYC become harder for him even if he is a citizen of a country that allows gambling.

https://www.csir.res.in/feedbackform/what-gambling-thailand-and-how-use-it#:~:text=The%20gambling%20industry%20is%20not,a%20one%2Dyear%20prison%20sentence.

It is not forbidden, however, using a VPN while using the site in a banned jurisdiction is forbidden. Willowbitcoin was not clear about where he worked overseas.

@Willowbitcoin. The most fair outcome in your case is to confiscate all of your winnings if you played in banned jursidiction while using a VPN and a warning that doing this again will be a banned account including confiscation of winnings and deposits.

Willowbitcoin

member

Activity: 106

Merit: 12

To be clear here and fair to stake, I am not totally without fault.

I did VPN from outside my place of residence for a short period of time. I've been honest on that point, perhaps to my detriment, from the start of this thread.
The account was made in Thailand, was used for a period of time in Thailand, and my primary place of residence is still the one I showed when I first created the account. In thailand. I might even be able to show plane tickets if that helps.

If Stake said, you goofed up because you connected in from outside your area so I am taking your money. I would strongly disagree (and all of you using VPN should be concerned at that verdict) but at least I would be put out of my misery.

However, the initial email I received from Stake suggested they were concerned about multi accounts. I can prove that not to be the case. I can prove i am me. haha.
But it feels like they have decided the verdict from the very start regardless of what I send them in showing otherwise. Which is why 3+ months later. I am in this KYC loop hell.

klidex

hero member

Activity: 1386

Merit: 504

Leading Crypto Sports Betting & Casino Platform

Quote from: 3kpk3 on July 02, 2023, 01:41:59 AM

Quote from: Fivestar4everMVP on July 01, 2023, 04:24:26 PM

Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

I get that he violated the TOS by using VPN which is always complicated territory, but he did submit KYC repeatedly over the course of a couple of months to prove his legitimacy which is why Stake is still at fault here.

They should either release his funds or clarify why they keep repeatedly KYC in this case in my opinion.

Here I am not taking sides with anyone, but what is certain is that all of these problems, the only people who really know the truth are Stake.com and the complainants.
We are currently only able to speculate if we think justifying the Op maybe the Op is right but if we think realistically Stake.com will not possibly cheat users just because of $6000 while Stake is quite a big casino here.
Let's wait for more certain news from both parties and we can see who here is right and wrong and ready to be ashamed.

AbuBhakar

hero member

Activity: 994

Merit: 520

🇵🇭

Quote from: 3kpk3 on July 02, 2023, 01:41:59 AM

Quote from: Fivestar4everMVP on July 01, 2023, 04:24:26 PM

Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

I get that he violated the TOS by using VPN which is always complicated territory, but he did submit KYC repeatedly over the course of a couple of months to prove his legitimacy which is why Stake is still at fault here.

They should either release his funds or clarify why they keep repeatedly KYC in this case in my opinion.

Using a VPN is not forbidden on Stake. This is the common wrong misconception about VPN restriction. The only time VPN is restricted to use when you are on a restricted country that online gambling or you are a citizen of restricted country. To make it simple, VPN is restricted to use if you are using it to bypass the country law that restricting you to play on online casino.

On OP cases, Probably he plays online gambling on Thailand soil using VPN to bypass country restriction. This is the reason why the KYC become harder for him even if he is a citizen of a country that allows gambling.

https://www.csir.res.in/feedbackform/what-gambling-thailand-and-how-use-it#:~:text=The%20gambling%20industry%20is%20not,a%20one%2Dyear%20prison%20sentence.

darkangel11

legendary

Activity: 2296

Merit: 1335

Defend Bitcoin and its PoW: bitcoincleanup.com

Quote from: Fivestar4everMVP on July 01, 2023, 04:24:26 PM

Again, like I said in my previous comment, if things still be the same as op said it initially,
Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

IMO these "levels" are only to make things more difficult for players and delay their withdrawals.
Claiming that they have to see a "stamped utility bill in paper form and not older than 1 month" is ridiculous, dumb, abusive and everything else all at once.

I've worked in tech support and I've been doing KYC for a while for a crypto company and I tell you this requirement is dumb and made to fail people.
If they're telling OP that the only way he can proof residency is a utility bill in paper form, they're literally lying to him and trying to scam him.
It can be anything with his name and address on it, including a credit card statement or a payslip and it doesn't have to be in paper form!

Try sending them a mobile phone bill, OP. You can request that in paper form and it should have your name and address.

Topic: Impossible KYC Requirements - Stake.com - Withholding $6000 USD - page 5. (Read 1471 times)