It does not even show I have an order with you on your website, and I know damn well i sent the BTC. At least before it showed order on hold... now it acts as if I never did. Status please.
Hmm... that's strange... The only time it would cancel an order is if BTC payment was not submitted before the one hour deadline in the payment details when it shows you the BTC payment address.
Can you PM me your order number and I can check it out on our end here?
Thanks!
1035, and btc was sent 2 days ago. Here is the transaction log.
Summary
Address 191xjaP3RB8jJrxvCmWWpsju9PiMrQP7Vh
Hash 160 57ef87dd567bc7fe09928025a5a97f030271b5d6
Short Link
http://blockchain.info/fb/191xjaTools Taint Analysis - Related Tags - Unspent Outputs
Transactions
No. Transactions 1
Total Received $ 64.90
Final Balance $ 64.90
Now either you have a problem on your end, or you are not legit. Confirmations are in, and you have been paid. What is the status of my order Sir?
Hey Scrappy Do,
I had a look through the web store's logs, our BTC logs and found the root cause of the issue.
The plugin that we use to process our BTC payments on the web store utilizes the blockchain API to verify payments to the BTC addresses generated by the web store. It wasn't able to connect to the blockchain API around the time the order was placed. It then cancelled the order because it wasn't able to verify that the payment was made within the 1 hour time frame provided. I also confirmed on our end here that we received your BTC payment at roughly 6PM PST on Monday.
To fix this I've updated the BTC plugin code so it no longer automatically cancels orders and instead will require an administrator to do so.
Your order was placed with regular shipping of 4-6 business days but I'll be upgrading it at no extra charge so you'll be receiving it earlier than the original estimate. I'll also be refunding 75% of your order as well for the inconvenience and helping us find this technical issue. Please let me know if you'd like this sent back address you paid with.
We've been in business for a month now, shipped over 1000 orders and are continually finding ways to improve our technical systems and quality of service for our customers.Thank you, Scrappy Do. Let me know if you have any questions or need anything else.
